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2.0
There was no car when I showed up.Reviewed May 29 2023
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2.0
Upon arrival, Thrifty Car Rental did not have a car available! We were left without any choice but to rent a vehicle from Budget Car Rental at 3x the price. Will never use Thrifty or Kayak again!!Reviewed Apr 15 2023
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6.0
I had to wait almost 1 hour for my vehicle, offered a lower class vehicle for the same rate, cost to insure the vehicle is very high and I had to search for the manager because the employee would not call him. The good news is that the manager comp me for some of the rental fees.Reviewed Apr 8 2023
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6.0
Car had a very bad cigarette smell, especially when turning on the hot air. Car also had cigarette burn marks on the seat.Reviewed Mar 27 2023
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6.0
I waited in line for 2 hour to pick up the car. That shouldn’t be happening in today’s age of AI and ChatGPTReviewed Mar 17 2023
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4.0
80 minutes wait in a line up to pick up the carReviewed Feb 7 2023
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2.0
I arrived to pick up my rental (reaerved weeks before at SNA airport for 10:00am), and no one was at the rental booth. There was a sogn saying to go to Dollar. I went to Dollar and was told there were no cars, and there would be none for 3 hours. I asked what I could do and was told to go to Avis. I did and had to pay twice as much as negotiated with Thrifty. Horrible!!!Reviewed Jan 25 2023
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2.0
We were told it was going to be a 3 hour wait for our car when we showed up at our reservation time. We didn’t get a car and had to go to another company. I will be disputing the charge if I don’t hear back soon.Reviewed Jan 2 2023
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4.0
Hidden chargesReviewed Nov 8 2022
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10.0
Pick up and drop off was easy and quick. Car was nice to drive.Reviewed Sep 6 2022
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10.0
Absolutely loved the car and free upgrade. It was seamless and made our vacation the best!Reviewed Jul 5 2022
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10.0
We got in very late - almost closing time. They had very few cars left and offered an upgrade to a convertible. They gave us a Ford Mustang. It was a fun car to drive, but not much room for four people and luggage. It was hard to get into and out of. Thank you for the upgrade, but I wouldn't pick a Mustang again if it was offered. Thrifty treated us well - will use again.Reviewed Jun 17 2022
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