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2.0
I have Hertz Gold, but they still made me go through all the license and credit card stuff because their computer can't handle that the reservation came from Kayak, even though the booking was on their site. Took forever. Also the car did not have a functioning air conditioner, and it was a hot weekend, so the whole experience was bad.Reviewed Apr 24 2023
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2.0
We booked a full size SUV (GMC Yukon) 2 weeks in advance, when we reached to pick up first of all we had to wait in line for more than an hour and then we were told that the vehicle we requested ]wasn't available and had to downgraded to a minivan the guy at the counter had an attitude of take it or leave it.Reviewed Mar 14 2023
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4.0
Thirty five minuets in line is terrible. And it wasn't all that many people in front of me. Terrible.Reviewed Mar 8 2023
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2.0
Had to wait 5 hours to get my car. Due to weather and people not returning the car. Nothing Hertz could have done but it was very exhausting waiting that long and then having to drive in traffic back to Vegas.Reviewed Dec 28 2022
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2.0
I did not get a car, and I was charged!Reviewed Dec 25 2022
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6.0
When pick up car, the rep didn’t clearly give information on the return location. The car is 36k miles and condition is under expectation .Reviewed Oct 5 2022
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6.0
We were given a car that strongly smelled of cigarettes. We had to change to a smaller smoke free car without a difference in price.Reviewed Sep 26 2022
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2.0
Our customer service experience with Hertz was just awful. They were not willing to move the reservation by 1 day, and they were very rude about it. There is no reason the reservation could not be moved. I checked online and there were cars available, and actually at a better price than what we booked it for. Will not be using Hertz again because the customer service was so poor.Reviewed Sep 6 2022
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8.0
There was a really long line to pick up the car and then when we got to our car it had a "Routine maintenance required" message displayed so then we had to wait again to get a new car. Quicker check in/customer service would have been great!Reviewed Aug 8 2022
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2.0
When picking up the car, received demeaning / condescending treatment from the front desk person. Further, once check-in had been processed, it took more than 20 minutes for the car to be delivered to me.Reviewed Jul 27 2022
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8.0
We got a cute little spark. Everything went well and the staff was great!Reviewed Jul 11 2022
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10.0
Very friendly and accurate. Can't say that anything could have been better. Thank you for making our trip comfortable.Reviewed Jul 2 2022
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