Find reviews that mention:
6.0
It would have been better transparency. When they brought the car it was not what I order and when they brought another car they charge me extra for the vehicle. If I would have known for bringing another car would be charge to me I would have just cancel my reservation. Not once would I notify about the charge.Reviewed Dec 30 2022
review from![kayak]()
2.0
I reserved BMW X3 online. When I went to the Enterprise and requested to check in, I asked if they have the BMW available, the customer service representative told me yes, they checked me in and charged my card, so she asked me to wait until her colleague comes to help me. When Shalvy came she told me that they don’t have BMW and I should drive Q5 instead. I was really shocked, Q5 was not in good condition, there were a lot of scratches on car. I didn’t have any options, since I must to drive towards San Diego for my daughter’s graduation. I asked for different availability and they charged me 179 instead of 130. It was very frustrating.Reviewed Jun 15 2022
review from![kayak]()
10.0
Super service @ p/u, easy returnReviewed Feb 5 2022
review from![kayak]()
4.0
Customer service has a horrible attitudeReviewed Dec 27 2021
review from![kayak]()
10.0
Fast pick up and fast drop offReviewed Aug 10 2021
review from![kayak]()
7.9
Rental car rates are ridiculous right now, of course. Enterprise has a confused situation at LAX that could use better signage, and also a bit of confusion on pickup at SNA. Service was very good, but ditch the up sell. Get me in and out as fast as possible.Reviewed Jul 11 2021
review from![kayak]()
10.0
Pros:Nice car and friendly service.Cons:Price could be less.Reviewed Dec 30 2020
review from![kayak]()
10.0
Pros:The staff at the rental counter and the auto check out were very friendly and professional. It could not have been simpler.Cons:They probably say the same thing every time there is a new customer, but I would suggest they take a little bit of time explaining the charges when renting a car. The masks don't help, but also the fact that I don't rent cars very often makes it important to explain it fully.Reviewed Oct 25 2020
review from![kayak]()
10.0
Pros:Drop off was very easy, just pulled up and got checked in and wasn’t far from my terminal. Also it was cheaper than getting one not at the airport.Cons:I got there really late at night and two attendants were busy for quite awhile. Only one girl at the counter. She ran into a couple snags and anyway it was 20 min before I was greeted...but well taken care of after.Reviewed Oct 12 2020
review from![kayak]()
10.0
Pros:The car we wanted wasn't there so they upgraded us to something better. Very nice guy who helped us!Reviewed Aug 31 2020
review from![kayak]()
10.0
Pros:Staff members were very helpful at all times. We picked up a vehicle that was just slightly too tall for the garage at the place we were staying. We brought the vehicle back the next morning and traded for a size smaller and the representative was most gracious and efficient. Very good rental experience across the board.Reviewed Aug 20 2020
review from![kayak]()
2.8
Cons:They didn't have the higher level of car that I signed up for.Reviewed Jul 31 2020
review from![kayak]()