Durham Luxury Car Rentals

Pros: The staff was kind, efficient, and apologetic. The customer service reps were excellent.

Pros: Okay

Pros: Nothing. No rental happened.

Pros: Car controls, seat heating, steering wheel heating, and CarPlay

Pros: Yes

Pros: N/a

Pros: The staff was so kind, patient, fast, and helpful. I was ao stressed today and my brain felt like it was moving so much slower than usual, but the staff member who helped me really changed my day for the better.

Pros: When I got to the rental office I was the only costumer there. Two staff were on their computers either helping someone online or playing games. I could not tell because there was no communication. Ten minutes went by and finally one asked if he could help me. Come to find out he couldn't. I had reserved and paid in advance for a full-size pick-up. What I was offered was a mid-size pick-up. This would not work as I was moving across State and needed to pack and move my things in one trip (280 miles each way). I called costumer service who also offered no resolution, only read from a scrip, and repeated how sorry they were that they left me without a vehicle which I reserved and paid for in advance. The "off-shore" as she called herself also informed me that it would take 7 business days to get a refund. Both for the pre-paid rental and the $200 security deposit which they had just ran. I was forced to use my own car as no other rental trucks were available according to the off-shore service rep. This meant I had to leave valuable things behind when I moved. I will not rent from Hertz again and have serious reservations about using web-sites such as yours who promote/allow this type behavior from your vendors. Matthew Ketchum Durham, NC

Pros: It was easy.

Pros: Easy pick up and drop off

Pros: Staff was friendly.

Pros: The staff were excellent and did a fine job. Avis was wonderful. The Nissan Versa I rented ran great. The only issue was that the seat was uncomfortable (6-hour drive).

Pros: Everything about the car was great.

Pros: Great rental price- comfortable vehicle.

Pros: Super friendly staff at both locations

Pros: They didn’t have the car we wanted so they upgraded us at no charge

Pros: Nice people, quick and easy pickup and drop off.

Pros: Quick check-in

Pros: Nothing - I showed up to pick up the truck and none was available. Enterprise did not attempt to contact me to let me know there were no vehicles available and did nothing to remedy the situation. I had to cancel me plans and reschedule for the following weekend with Alamo. I will never rent from Enterprise again from your site or any other site.

Pros: Convenient , reliable and most of all comfortable. Easy to pay, friendly calls the day of and before to make sure I was still interested in using them. They wanted to make sure what I needed and to have it available for me. The cost was so much more my size than any of the other place I had tried. The price was cheap and much more for someone's pocket that is on a fixed income.

Pros: Nothing

Pros: The size and type of car was good, the price was good.

Pros: Nothing. Poor customer service and I had to cancel the reservation.

Pros: Relatively easy to work with, able to drop off car overnight.