Reviews for E-Z Rent-A-Car in Mississauga
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Nov 27 2016
Worst Experience Ever
Pros: The shuttle driver was nice.
Cons: There so much to discuss here, but here are a few of my main concerns: -It took me an hour and a half to rent this car. Getting to the offsite office from the airport requires numerous shuttle stops, waiting at an offsite pick up location, then a shuttle ride to the small and outdated office. -Customers are unable to waive rental car insurance despite being covered by a credit card (or other third party) -Car had scratches and I was expected to evaluate the condition outside in the high winds and snow -Price was not the cheapest after adding on the charges for insurance and the leg work involved in pick up/return. -Highly unorganized office and communication for pick up and drop off. -Staff at front desk was not friendly nor helpful. Learned my lesson here, stick with the established/mainstream rental car companies.
Sep 30 2016
Pros: The car was clean when we finally got it.
Cons: Counter agents need public relations training. The entire rental process took 90 minutes including a 30 minute wait for the car to be delivered after finishing with the rental agents.
Aug 9 2016
Cons: Went to pick up the car. Was told they don't have any car. Reservation does not exist in their vocabulary. Don't get fooled by these fools.
Jul 19 2016
They tricked me into paying for extra coverage.
Cons: After declining the extra trip protection online, and then declining it again when the agent asked me if I wanted it, I ended up being charged for the extra trip protection when I returned the car. When a (different) agent showed me the document I had signed earlier, I noticed that I had initialed next to the trip protection package per the first agent's instructions. The first agent had me sign and initial in about 10-15 places on the document, so it was easy for him to just slip that one by me. I'm SO angry. I never get the extra trip protection. I purposefully declined it only. I absolutely declined it when he asked me about it, and then he went ahead and slipped it by me when I was signing/initialing in other places. I'll NEVER rent from E-Z Car again, and I'll tell all of my friends not to either.