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Common areas were too warm, but the hotel was awesome otherwise.
Convenient to attractions Uncertain where to park to unload. Could use some signage.
Location was awesome!! Directly across from the train and minutes from the Royal Mile! The rooms were very clean and modern. The a/c was not working and it was warm during the day. But the nights were nice.
Location and friendliness of staff Insufficient storage for clothes. Bathroom door would not remain open to air out after a shower. Heating/Cooling unit did not work. TV operation was tied to placing key card in slot, remote did not turn on unit--inconvenient. More focused on style.
Great location. Clean . Comfortable bed. Noisy downtown location.
The location was fantastic. We arrived by train and the hotel was right across the street from Waverly Station. Within easy walking distance of the Royal Mile. The hotel was new and everything seemed to be very efficient. Staff was very friendly. Not much.
So very central. Useful to be able to get to the Waverley Station via the lower back door which was just a case of crossing the road to the station. Would be useful to enable access for booking into the hotel. Staff were helpful and friendly with no exceptions. There was no 'heart' to the hotel. No where to sit peacefully other than the Bistro which was open to other customers and did not have seats to lounge in.
Beautiful, excellent location No coffee or non caloric sweetener in room
The helpful staff Could benefit from air conditioning
Using the Vermillion lounge in the evening for a quiet drink was very pleasant. The Scottish chap with very short hair who attends the door in reception is a great asset to the hotel. We came accross him on several occasions he was always helpful, pleasant, professional and friendly, give him a large pay rise!!!! We had some difficulty getting drinks in the Vermillion lounge. I dialed the number on the card as suggested but no answer. The chap from Chile who is studying for a Master in economic development sorted us out in the end, another significant asset for you hotel I hope you look after him
Everything!!!! The staff were excellent throughout- ur room was very spacious with a brilliant view over Edinburgh. Restaurant and bar were fabulous and enjoyed having the luxury of the spa right on the doorstep. Fabulously central location.
Friendly helpful staff, very comfortable room, excellent service
the staff were extremly friendly
The quality fo the room was excellent and the free upgrade was very much appreciated, as were all the little extra touches. The breakfast.
All of the staff where extremely helpful.
Staff welcoming and courteous. Good size rooms and facilities excellent
We were upgraded to the publisher suite which was spacious and atmospheric. This really helped to make toe stay memorable. The staff were friendly and obliging. Overall an excellent service.
Great location, superb interior design of the room. Very modern style In-hotel gym was temporarely out of service bu the hotel offered a free entry at a partner gym
Old world charm meets modern amenities- you can't go wrong with this hotel right on the royal mike in Edinburgh. Excellent staff, well maintained rooms, and full service. Health club has good assortment of machines and free weights. It's bloody cloudy in Scotland- spent an entire week and didn't see the sun once.
the proximity to the main Edinburgh attractions, parking availability, supply of extra pillows, big rooms.
good facility. hospitallity of staffs. and location. somehow internet is not working properly good in both case of WIFI nor Wired connection.
Room was very comfortable. There was lots of choice for breakfast. The hotel location was very good for castle and other attractions. We were near lots of restaurants.
The upgraded room was appreciated we will stay here again. Did not have breakfast - thought that £16.50 was expensive
Breakfast was amazing! Staff were very helpful and hospitality was good The fridges were dirty and the carpets could do with new ones
Large, confortable rooms. Located within walking distance to all city attractions Noice from neighbouring pubs at night/early morning.
Central location, valet parking
Good car parking. Close to city center. Great breakfast. Frendley staff
Easy to drive to and park my car. Ideal city centre location. Exclusive hotel for a rugby supporter's weekend.
Everything about this hotel is fantastic, and consistently so. The service in particular is always outstanding.
The restaurant "Number one": excellent staff, good food. The location of the hotel and the view on the old city. Very noisy hotel, not enough privacy: train station beneath the hotel, doors being smashed all day, staff knocking on doors to check on the room too often. The room had not been refurbished in a very long time. The bed was not particularly confortable. Much too expensive for the service provided and quality of the rooms.
the staff were lovely booked double executive room, but think we got a budget room double bed two different height mattresses. asked them to sort it, they didnt. bathroom poor room smaller than stated in description
The One restaurant has excellent and unusual food servewd by impecably trained servers.
Lovely room, thoughtfully decorated, wonderful service.
Zoltan at reception was a star. The restaurant and bar team were efficient and friendly. Rooms were clean and well appointed. Looking forward to our next visit
Hotel staff are very attentive and quality of the meals excellent.
very very good had all we required Evert up its standard
Friendliness and helpfulness of the staff.
Staff were wonderfully helpful. The fitness room was very well-appointed. There was no chair (except for the desk chair) in the room, and the restaurant could use some improvement in quality.
Beautiful, brand new hotel. Our city double room was lovely and fairly spacious. Staff were lovely, very pleasant and helpful. None really, other than we didn't receive our complimentary newspaper, but we weren't bothered enough about it to enquire.
The rooms were clean and comfortable and the spa was very relaxing.
the hotel was central comfortable good facilities and hotel staff v.ery helpful and courteous
the pool and breakfast in bed friendly staff lack off parking for near hotel access also i bumpd the back of my car parking outside as you have to reverse park on a busy road!
Most comfortable bed I've ever slept in! Lighting was rather dim & furniture was slightly dusty.
The location of the hotel is perfect to enjoy Edimburgh,very clean hotel and the staff was very good, also the cocktails are well worth a try! It was a very good stay, if anything the hotel should install doubble glazing or double windows, also having to queue for breakfast in a 4 star hotel is not really good so make the most of the breakfast in your room for an extra £2.50, that was perfect and on time! no queue!
Central Location - 1 min from bus & train station, shopping centre, pubs & restaurants, Spa Facilities and Staff were also excellent
Excellent room. Sauna, steam room & pool facilities very good.
Staff A bit difficult to find your way around the facility the first time.
The location was great and the views were beautiful from the roof top garden. We absolutely loved our room. The staff were all extremely friendly.
Beautiful room furnishings, Bose stereo system, floor to ceiling windows, glass shower stall, separate bathtub. Very lovely roof garden and communal lounge area. Very accommodating staff.
I chose this hotel because it was centrally located, easy to walk to from the train station, and a good price. It was exactly as advertised - no more, no less. If you are just looking for a place to lay your head at night while exploring Edinburgh, IBIS is a good choice. The staff were friendly and efficient, the room and bathroom was clean, and check-in/out was simple and direct. Overall I would stay here again. In over 20 years of travel, every hotel except one has fallen short on pillows. Doesn't matter where, they are universally flat and usually require 3 or so to be good for me - I'm a side sleeper who likes fluffy firm pillows.
Location in the heart of Edinborough. Booked 6 months prior to stay. Realized the next day, that I had booked a room for Saturday night, when I would be in Edinburgh only for Friday night. Was unable to switch nights even though it had been less than 12 hours from the time that the reservation was made, and the reservation was six months in the future. Had to reserve a second night. Rooms were clean with a modern open concept layout. Tried a bit too hard to be hip, no trash can in the room itself only a 1 gallon sized bin in the bathroom and no tub in the bath.
The hotel staff were the most pleasant I have ever encountered, they were all lovely, which makes for a wonderful stay. No
Very clean & comfortable hotel. Friendly & efficient staff Location was a little further out than originally thought..
The friendly/helpful approach displayed by all concerned..Next time there is no choice Macdonald without fail - well done
The room was very comfortable and quiet, the staff were very pleasant and helpful.
the meal was excellent!
the friendlyness of all staff from reception to cleanres. This made our stay the use of leisure facilities. The pool area could do with a little re furb
Easy check in, size of room, temperature settings in room. Rooms in need of an update, a little bit out of the way.
The location, very central. Staff very helpful no requirment to find a parking space!!
Being able to use the swimming pool and gym We have stayed here about five times before and have always had a twin room on the Scottish Parliament side of the hotel but this time we were in a double on the other side which we found darker and a little bit noisier. We are used to a bigger bed at home and because of the size of the duvet we needed to put the bedspread across the other way and tuck it in, otherwise there was a draught on our legs. I think possibly when we booked there was only the option of a double room rather than a twin.
very helpful staff The £3.50 tray charge on room service was a bit much
location/ free use of the lobby coomputer/ the staff are very helpful and very nice. I felt very safe and secure. I would have prefered a more quite room, not located near the busy road. I think the beds could be a bit more comfortable.
Very stylish and up to date; very central; Nothing
Very convenient with children having their own bedroom. Having a kitchen made it easier for children on restricted diet. Secure parking very useful. 24 hour reception is excellent. Great location but still nice and quiet. Car parking spaces were very small and difficult to get in and out of. The cleaner left some toxic cleaning material in the bathroom by accident.
Having separate lounge and kitchen
Very good location, excellent value for money - wanted 2 bedrooms, apartment cost £90/night for 2 of us. Could not have got that rate anywhere in a hotel in Central Edinburgh at that standard. kitchen very useful and well equipped - living room comfortable. nice to have 2 bathrooms.
Roomy and comfortable. Well equipped. Good location some building work and parking was tight
The high standard of design, the cleanliness and the location make the Aparthotel ideal for stays in Edinburgh
Really enjoyed our stay here this week. We even got upgraded to an executive suite which we hadn't asked for which was a bonus :)
great room,good location
The location is perfect, and especially impressive for the price. The staff left a little to be desired - the service was a bit perfunctory.
Central location, friendly staff, quirky decor Bathroom in need of slight updating
Excellent location. Poor food.
the room was themed and very cool, maybe not to everyones taste, but it was like a mini museum Theres no reception area as the hotel is over a bar
The room and its furnishings were painted black!! I found this most disconcerting.I was not warned that the hotel had no lift. This was a Problem.
Situated exactly in the centre easy access to everything The food was disgusting although it was included in the price we ate away from the hotel
visit relation living in Edinburgh
fun hotel, in the vibrant center of the city
It is central to main tourest location and close to both shops and restaurants. There is also a number of good pubs and guided walks basically outside the door. The ground floor pub is friendly and Atmospheric no lift, but i knew that before i went.
Loved the room! Cool themes of famous Scots. Staff was friendly and accomodating. No elevator (could be an issue for those on top floor with lots of bags). And no signs as to where Hotel Registration is (its actually the Pub - only way into the hotel is thru there!)
The location is great for sightseeing and for shopping, and is just a couple of minutes from the train station. The rooms are a good size and were very clean. The rooms at the front overlooking the train station are very noisy.
The location is fairly central which is good. The hotel was generally cold throughout, the room was cold. The room was clean however i would say the bathroom requires some form of general cleanup. I would imagine there are cleaner more comfortable hotels for the same money elswhere.
Excellent value for money for great location. Large, clean room very comfortable.
very central far too expensive for a three star hotel
Convenient location N/A
Cheap rates for Edinburgh. Tired and room not clean - empty crisp packet lying on floor. A little spartan.
The location is perfect: right below the Royal Mile and next to the central station and the bus stop to/from the airport. The staff is friendly enough, the room clean and comfortable.
I liked the fact that tho we presented ourselves off the flight from Dublin at 8.15 am the receptionist said we could access the room after housekeeping had finished, around 10.15. We had breakfast and returned, very grateful. Had no complaints
the reseption staff who made our checked in was very helpfull staff
Great location, very comfortable hotel at a reasonable price, very easy access to the royal mile from the back. Thought the male receptionist checking me in was a bit unfriendly, probably the end of a long shift. I did not take any of the coooked buffet breakfast as it looked so unappetising. Rest of the breakfast was very nice though.
Location of hotel was excellent Waited 30 minutes on luggage arriving and had to return to reception, who explained they didn't know where it was to go as they had forgotten to take room number. Also the bathroom didn't appeared to have been freshly cleaned prior to our arrival.
Central location for shops and restaurants Noise from street - not really fault of hotel. Very drafty windows - needs double glazing/draft excluders
room was very clean
Although this was a brief trip the standard of room, staff and facilities were excellent. Room was a bit noisy from traffic outside
Exellent location Parking was my only issue and i thought the bar prices were expensive for the quality of the drinks but there are better bars within walking distance so not a major issue.
Price of room and friendly staff 1st room was noisy
close to train station and night life too expensive, not very clean, nothing extra (e.g. bathrobes, slippers etc)
location housekeeping poor. On both nights of my stay i had to request towels for the room, on 2nd day there were no towels at all.
location, nice facilities, efficient staff, understated elegence.