Reviews for Enterprise in Jackson
- All reviews 100%
Mar 16 2017
Customer service was above average
Pros: Carson and Donovan were really good and professional
Cons: The car wasn't as clean as it should have been. And back left tire lost air pressure overnight. However, Carson gave me consideration for the inconvenience.
Mar 6 2017
Cons: I got the reservation for a pickup at a location. I got there, waited 90 minutes, no one shows up..... only to be told I had to go inside the airport and pick up the vehicle there. I get there, and of course, there's a line of people there.... just decided to cancel my reservation..... so my experience was POOR
Feb 28 2017
Pros: The clerk was friendly and cheerful.
Cons: This was my very first time renting a car ever. I was very nervous about it, but thought it was my best option. So, I reserved the car online and called the Jackson Airport Enterprise to confirm that I would pickup and drop off at the airport. After being assured that was right, I tried to relax; but when I got to Jackson to pick up my rental, I was told I would have to pay for a taxi to go pickup my car. This would cost $30 to pick up and $30 to get back to airport after drop off. Then I couldn't count on making my flight. My other option was to pay an additional $70 to get a car at the airport. I agreed to the $70 since now I'm feeling stranded. Then the clerk wouldn't let me pay ahead with my debit and place a deposit on my credit card. He insisted I pay at pick up. When I arrived to return the car, Enterprise wasn't even open. My flight left at 6 a.m. so I had to accept that they would charge my credit card. I don't like credit and really prefer to pay as I go. Now, I'm left watching for the charge to show up on my statement to make sure they don't overcharge me. The stress continues...
Feb 19 2017
Pros: The vehicle was nice
Cons: They didn't have the car ready, there was personal belongings of the previous driver still in the car. Also, the car needed some maintenance(an alignment). I generally don't have any problems with Enterprise!