2.0
After the blizzard in the northeast, we arrived at the rental car counter after the two hour window and they would not honor the car rental rate that we signed up for. I would never recommend anyone or rent a car from this company that was terrible and terrible business. There were delays and canceled flights all morning that day on 24 February. Our flight was the first flight out of JFK after all of the delays. They had the cars and they just chose not to honor our agreement because. they wanted more money, greedy bastards!!!!!!!Reviewed Mar 7 2026
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2.0
I ended up not getting the car because of a 500$ deposit. Which would have taken the price of the vehicle up to 973 dollars! Talk about a surprise fees! They would not run my card as a credit card. Which I use and do all the time! And because it’s a Europcar and the bill transaction showed up from London! My acct got froze while I was there. It was tried three times on my account. Would not recommend! Period.Reviewed Aug 13 2025
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2.0
These guys were absolute crooks!!! They wouldn’t accept my insurance from a reputable company with $500k of liability!!! Insisting on me buying their coverage. I walked out and will never use kayaks again !Reviewed Jul 29 2025
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2.0
Drop off was great. Very helpful, friendly person. Return went very well, smooth! Pickup was terrible!!! 1-1/4 hours wait with two very slow representatives checking people in. Extremely hot and humid. The representative were slow as molasses. All he tried to do was up me on getting a more expensive vehicle. ( i know he was doing his job) But when I say no his reply was “ you don’t have to be rude!!” Terrible experience for all the people waiting in line! It took so long there was a couple that left t the waiting line and went to another car rental agency! Terrible Terrible CHECK-IN Service!!Reviewed Feb 16 2025
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8.0
the only problem was with the terrible airline delays the office was closed by the time we got there. Maybe stay open longer around the holidaysReviewed Jan 4 2025
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2.0
After waiting for over an hour at the Fox desk (we were never informed that there is no europcar and that they are represented by Fox which is a very second rate car rental company) we gave up and rented elsewhereReviewed Dec 23 2024
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4.0
We had to wait for over an hour, and the worker was not so friendly to meReviewed Oct 23 2024
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10.0
Great car, price and service. Nas was the counter rep and he was excellent.Reviewed Jul 14 2024
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2.0
Over two hours to pick up car. Conflicting emails for location of pick up and wasted time.Reviewed Jun 26 2024
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10.0
Like: Facilities at Airport. New, nice car! Fast Check-out and Return.Reviewed Apr 30 2024
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2.0
Absolute nightmare. Their staff were wildly incompetent throughout the whole ordeal.Reviewed Apr 15 2024
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