Find reviews that mention:
8.0
Pros:Easy to pickup and good clean vehicleCons:Just a bit friendlier, and attention to my rental (agent was obviously multi-tasking, and on a phone call about another reservation).Reviewed Jun 28 2021
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2.0
Cons:When booking the car, I was heavily pressured to upgrade my rental for $90 additional because they put me in a smaller car than the mid size suv I reserved. Then he tried to sneak a $90 charge onto my bill for a sun pass and then called me names I. Spanish to his coworker when I didn’t want to pay $90 for a sun pass for far less than $20 worth of tolls. He didn’t realize that my minor children spoke fluent Spanish and told me he was saying bad things about me while I stood in front of him. Also, my rental car had no air conditioning for our entire trip and when I mentioned it at check in, the agent said ok and went back to working. Ace rental is out to cheat their customers any chance they can.Reviewed Jun 19 2021
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10.0
Pros:Everything with this transaction was easy. Pick up was through door at the end of the service counter staffed by friendly, helpful personnel. Probably best rental experience ever!Cons:I can't imagine what could have been better. Easy pick up. Easier checkin and drop off!Reviewed Jun 12 2021
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6.0
Pros:They tried to charge me for insurance, which I already had insurance and called and have extra cover and he kept insisting. Then had me pay for gas and told me to bring back empty as he said he had cheapest rates that floriday was over 3. Gas everywhere I went was 2.78 or close. Then would not let me pay some cash and rest on card my limit was 500 bill was 675. I had to use debit and pay 300 deposit. Not sure if I will get refund. Had me get sun pass but couldn't tell me what tolls cost or how many were near ft Lauderdale.Cons:Listen to customers, know the area and things around you. Don't lie to get an extra 40 dollarsReviewed Jun 7 2021
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6.0
Pros:Early morning drop off very confusing. Price higher than original quote.Reviewed May 26 2021
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6.0
Cons:Long line and very long wait to pick up car.Reviewed May 22 2021
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2.0
Cons:Line at the counter was so long. In the end I couldn’t rent the car due to my insurance being minimum coverage.Reviewed May 19 2021
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2.0
Cons:Horrible car Reeked of cigarette smoke and Ace attendant agreed but told us to “call corporate” as there was no other cars available. Corporate was rude, combative and no help Car also had no washer fluid Horrible experienceReviewed May 19 2021
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4.0
Pros:Everything on the opp side was okCons:Cars battery was dead the first morning. Had to go back to airport to exchange it. I got an upgrade however was received with complaints and nagging from both the drop off staff and counter staff saying that how could the battery have died in a “brand new car”. “You MUST have left lights on ir something”.Reviewed May 12 2021
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6.0
Cons:Better prices, aces was very expensiveReviewed May 7 2021
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4.0
Pros:The car was fineCons:Check-in was painfully slow. Up selling everything possible. The process in the garage was ridiculous with a van serving as their gate! Very unprofessional.Reviewed May 5 2021
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8.0
Cons:Car Located At AirportReviewed May 3 2021
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