4.0
I booked a Tesla or similar EV but they were completely out of EVs so I got a worn out beat up Mazda instead. Not even close to a Tesla. Could have at least gotten an upgrade for the inconvenience of not having any EVs but instead I got to downgrade.Reviewed Nov 20 2025
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8.0
Employee was nice. Car was not washedReviewed Aug 18 2025
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8.0
Other than the car being dirty on the outside. The experience was I suspectedReviewed May 9 2025
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2.0
It was a total mess. They didn’t have the car at Fort Lauderdale so I had to take one car to Miami to get the other car and then was overcharged on all of it.Reviewed Apr 8 2025
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2.0
My tire blew on the express lane of the interstate without hitting anything and after talking to 8 incompetent Budget employees from Roadside assistance and the special rental place, Budget ultimately canceled my assistance as the situation was deemed unsafe (for them, but apparently fine for me) and left me to figure out on my own how to get somewhere safe. I was stranded for 2.5 hours, then had to drive out of my way to swap the car and waited another hour to do that despite being told I would not have stand in line and they would ensure a car was ready for me…and I received no compensation/discount for my horrific experience. Worst customer service and rental experience ever!!!! I will never rent from Budget again regardless of the cost.Reviewed Mar 20 2025
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2.0
First car picked up at airport had a maintenance light flashing after I packed it up and turned on ignition. Had to unpack it go back to the desk (booth in garage couldn’t help), had to wait for agent, no apology, new car assigned, pack it up, go to leave, security can’t clear the car to leave, old car is still assigned to me, have to go back the booth in the garage. Ladies at booth try to correct but can’t, have to get another person who after another 10 minutes finally clears the car for release and I can go — a full hour after I first attempted to leave the garage! Budget at the airport said to contact customer service about any compensation. Customer service was worse, 30+ minute hold times on three separate calls, nothing they could do, said take it up with the counter at the drop off location. On drop off, they said there was nothing they could do, call Customer Service. How about I simply NEVER RENT WITH BUDGET AGAIN!Reviewed Mar 20 2025
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8.0
ExcellentReviewed Mar 13 2025
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4.0
Didnt have vehicle I rented. Had to take 2 separate vehicles. Not convenient at allReviewed Feb 22 2025
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10.0
It was great experience all aroundReviewed Nov 24 2024
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2.0
The people at Budget were the worst, rude and unfriendly, they expected me to know everything and I ended up having trouble with the directions and it took way longer to get to my destination.Reviewed Nov 24 2024
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2.0
I made a reservation for one full day and they charged me for two days instead, and late fees. I returned the vehicle within the 24h period and they refuse to give me my money back. They also double charged by processing the payment into two different credit cards.Reviewed Nov 13 2024
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2.0
Awful. Stop pushing EV as rental choice. There aren’t any charging stations in and around the Ft Lauderdale area, all of the locations I was directed to were either broken or not there at all. (I had requested a Tesla which would not have been an issue, but was given a Ford Mach E). Get a better procedure before renting out vehicles because I turned away two because of cleanliness and marijuana odor.Reviewed Jul 24 2024
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