4.0
The wait line at the counter to pick up the vehicle was over an hour wait. Payless shares a desk with Avis at Ft Lauderdale airport which was a surprise.Reviewed Apr 15 2023
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8.0
Took long time to get paperwork done due to only one person at the counterReviewed Mar 5 2023
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4.0
Car shook over 50 mph. Called CS few times. Not much we could do. Returned and noted to Orlando staff of problems encountered over the trip (poss brakes, alignment, tire issues etc) No Car fluidReviewed Feb 26 2023
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2.0
Everything was a terrible experience.Reviewed Jan 2 2023
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10.0
My check out agent was excellent. More Agents were needed at the Front Desk for check out.Reviewed Dec 29 2022
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2.0
When we finally found the counter at the airport, it had a sign to go to Avis. There was no one to help us with our reservation, so we booked with Avis instead. Don't think we'll ever use Kayak again.Reviewed Mar 27 2022
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8.0
East process for drop off and pick up!Reviewed Dec 31 2021
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4.0
Pros:I didn't mind the car I received.Cons:Everything could have been better starting with the staff. Payless & Avis have the same line and once I got to the counter, the person told me to wait over by some pole and the 'payless' person would help me. From that point on, it only got worse. All staff members were passing me to another person and they would do the same. No friendly faces, no Hello's, nothing!! Almost an hour later, I get to the car. It was wet like it was washed but there was bird droppings all over the car still and numerous scratches. No one was there to make note that these scratches were on car, now I am waiting for someone to charge me. I truly want to speak to someone from Payless and ask for a partial refund for my horrible treatment. I will not use this company again, I would happily pay an extra $75 just to be treated in a kind manner.Reviewed Jun 18 2021
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10.0
Pros:almost brand new car, fast returnReviewed Apr 7 2021
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10.0
Pros:Ease of pick up and return. And price.Reviewed Jan 22 2020
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5.2
Cons:Line was so long we gave up and went to the next counter and got out hours sooner than if we had waited.Reviewed Dec 25 2019
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10.0
Pros:Everyone is always so friendly and willing to help you out!Reviewed May 23 2019
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