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2.0
Car was fine. They will not give you the car unless you buy their extra insurance even if you decline and have your own. Complete crooks. Beware!Reviewed May 25 2023
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2.0
Nothing, won't rent with them again. They have a lot of conditions that are not shown when you are doing the booking, so we never rented.Reviewed May 23 2023
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2.0
After a rude conversation/argument, I left and never ended up getting the car because they didn’t understand insurance coverage and didn’t care to try to learn or understand! Very patronizing! I felt like things might have been a little different if I wasn’t a female!Reviewed May 18 2023
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2.0
staff unfriendly, long wait. The person who drove my rental before me reported tire leaking air. Staff only topped off the tire. A day later the leak reappeared and I discovered a screw in the unrepairable area of rear driver side tire. as a result I had to replace the tire at my cost as there was no record of the flat tire made. Lesson for me not to trust the words of staff but verify myself. Note: I dropped the car off at a Fort Myers location. Staff was friendly and filed the claim on my behalf. No results yet.Reviewed May 17 2023
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2.0
I am pissed off!!! I had to pay you upfront for a non-refundable car rental, which I’ve never done in 22 years of traveling !! The rent a car place closed because our flight was delayed. We even called them. They promised as they would stay open and they did not so you are getting the worst review possible because I am very dissatisfied that I was taking advantage of!! I will never use kayak again and I have told my story on multiple social media platforms already!!Reviewed Apr 20 2023
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2.0
Avoid on Saturdays! 2 hour plus wait! Cars are usually very dirty. They advertise one price then add these erroneous fees to cover an insurance you opt off of but they make you sign agree to.Reviewed Apr 19 2023
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4.0
It took us 2 hours to pick up the rental car. It was like we didn't have a reservation, charged a $500 deposit, toll pass cost $12 per day at one week was over $100., and they tax tolls, what! They tried to charge us full coverage insurance even though we showed them our Credit card statement and our policy. Had to bring up my insurance policy on my phone for proof at the last minute. We felt like we paid more than saved from all the added charges and taxes. Half of the people trying to rent walked out without a car at all. Plus, they are hard to find at the airport, the shuttle takes you 20 minutes away from the airport. You stranded if you don't fork over the money. Not Great.Reviewed Apr 15 2023
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6.0
Was not able to accommodate us with earlier than our original time to check in.Reviewed Apr 4 2023
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2.0
I cancelled my reservation and did not receive a refund. I had to call American Express and dispute the charge.Reviewed Apr 3 2023
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8.0
Check-in process was supposed to be simpler by filling out the necessary forms online ahead of time and submitting images of the drivers license and insurance cards, which I did. However I still had to provide those at check-in which slowed down the process a bit. Also, the vehicle was not cleaned satisfactorily prior to receiving it.Reviewed Mar 27 2023
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2.0
they have good prices but office very small and wait long. The worst thing is if you are not american that they MAKE you pay for liability insurance $20 per day, that you do not need since I am covered by my Canadian ins. company and credit card. They said if you do not like it go away.Reviewed Mar 26 2023
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10.0
The desk agent was outstanding! He helped me expedite my drop off because I was running late. 5 star service for sure!Reviewed Mar 20 2023
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