Would you like to save as your currency permanently or for this visit only?
The facility itself was just average but the staff....primarily the front desk staff made all the difference. The service there was world class.
Cheap, clean, and super friendly staff. It's a little far from Seattle, but I'm assuming that's why it was so cheap. Traffic wasn't bad at all, and there were no issues.
- Indoor hot tub, pool, & cleanliness of the facility - Next to Freeway & mall shopping Distance from city center & a bit hidden away
Rooms were clean. The room description said there was a fireplace...there isn't. They charge an additional $70.00 for "incidentals" and claim it will be returned at checkout. It is returned at midnight following checkout.
Nothing The man at the front desk was unfriendly and not helpful at all. I get there and hotel is overbooked but font desk dude, who is really tall and has dark hair but do not remember his name, was awful. He blamed the issue on the third party website and the other group went out of their way to help but when I tried to talk to this guy he would take no responsibility or even say he is sorry for the situation. Then when I was asking if there was a way he could double check or have any idea of what I should do he walks away when I am still speaking with him. A hotel that does not have customer service is not a place anyone should want to be.
We had the option to stay on the 4th floor for no additional price. We had tall Vaulted ceiling's which made it feel much more roomier and comfortable. The location was awesome for both Seattle and Tacoma. Nice and clean too. For the price and location I don't think you can really have any complaints. It was as advertised which is rare with hotels. At first getting to the hotel was a little confusing.
We stayed on the first floor so I enjoyed the high ceilings and spacious room. We didn't get to have the breakfast but it looked really good. The room was very clean, and the beds were very comfortable. We stayed on the first floor at the end of the hall. We could hear anyone come in or out of their rooms. It made our room seem very noisy.
Friendly staff. Clean room. Comfortable bed. Free breakfast. Plenty of parking. Near shopping. Reasonable rates. You can hear your neighbors. Rooms not sound proofed. I was awoken in the morning with loud conversation. The next night it was a dig barking. Other than that it was a pleasant stay.
TV not working. Desk attendant at 11pm switched TVs so we could use movie ordering menu.
One of my pillows had a hair on it. When I woke up the next morning it was in my hair
I had basic expectations that were greatly exceeded. Room and pool was clean, staff was nice, and there was lots of things close by.
Everything. The rooms were well appointed and very comfortable. The resident lounges throughout the hotel with 24/hr snack access was great. The restaraunt served excellent food. While waiting to change rooms I received a few uptight an accusatory calls from a guy at the front desk asking when I'd be checking out- not friendly and stuck up. I was packed and ready to move and just had to wait around in my room for about 3 hours until I was finally moved, to a very nice sweet that smelled of debauchery (day after a large wedding) and lots of snacks crushed and stuck in between the couch cushions.
The facility, property, and amenities were nice. On the first night our car was broken into and a very sentimental wedding gift was stolen from the vehicle. We were notified by security at 0130, the police didn't come until 0330, and we got NO sleep because of it all. All that Manager Marc was willing to do was allow us to check out early without a cancellation fee!?!?! After several conversations he finally agreed to refund the second night. Hardly any compensation for the stress, grief and cost of the whole incident considering the vehicle was owned by a family member so now we have to pay the $500 deductible, $288 for a rental car, and not to mention the cost of replacing the wedding gift. IT WAS A HORRIBLE EXPERIENCE AND SOLELY BECAUSE OF THE TREATMENT WE GOT FROM MANAGER MARC, NOT ONLY WILL WE NEVER STAY THERE AGAIN BUT I WILL TELL FAMILY AND FRIENDS TO NEVER STAY THERE AS WELL!!!!
It was an unexpected delight in a convenient location - close to the airport.
Great food! Luxurious. People super friendly. Beautiful room, nice details.
Comfy bed, free snacks, good breakfast Charging to park
Due to proximity to airport, jet noise was prevalent. Otherwise, this place was absolutely wonderful.
It did not have a hotel-like atmosphere
I liked the layout of the hotel. The staff was friendly and always ready to help. I would stay there again, and I would recommend it to anyone. I did not like that there was an extra cost for Valet parking, nor did I like the room size for the price. The menu was also a bit pricey.
Everything! Really appreciated the shuttle service! Can't think of anything.
Being by the airport I thought that it would be noisy w/lots of traffic. Nothing, quiet as they come, and very beautiful location! Our room was a King Reg room.. nothing special by any means.. until we opened the door. Very clean and welcoming. It makes people spend the little extra to step up that high on the totem pole of hotels. A+++ Breakfast was all inclusive, but the time frame of AFTER 6:30am.. hello?? it was a Monday morning, and there are people that need to go back to work. Traffic in Seatac on Mon morning 6:30am was not going to allow anyone to enjoy that beautiful breakfast.
It was one of the nicest places... and I've paid much more in other places!
Atmosphere....landscaping Needs nicer hot tub and hot tub area to enjoy the beautiful grounds
Staff at front desk was GREAT! Having to repeatedly sign in on WiFi.
We were originally going to stay somewhere else, but when we got there the sheets hadn't even been washed. Stepping into our room at the Clarion was like a little piece of heaven that turned the whole trip around! Everything was VERY CLEAN, the staff was amazingly attentive and helpful, and the bed was so comfortable we melted right into it! After a long day you will be glad you chose this hotel for your stay.
The room was very nice, clean and neat. Wifi, TV and alarm clock all worked nicely as expected. Breakfast was nice with plenty of eggs, link sausage and good coffee (especially for someone who likes rich coffee). Breakfast was served on plates with stainless steel dinnerware. Clarion didn't have our reservation when we arrived. I couldn't really determine who dropped the ball, but I suspect it was Clarion didn't update their reservation computer, when the reservation came in from a third party provider. We fixed the issue, but it took approximately an hour when I would have preferred to have been in our room. I would recommend people check with the hotel as far in advance as possible to make sure the reservation/confirmation no. provided were, in fact, received and registered by the hotel staff.
Very helpful and professional staff. Very clean and great rooms. Excellent breakfast buffet. Had to go home.
Good location with shopping and many restaurants in the immediate area. Close to the 5 freeway. Friendly staff. Free WIFI. Fridge in the room. Expensive. Should be half the price in my opinion. Not really 4 stars. It said 4 stars but I would give it 2.5. The drapes in my first floor room did not cover the whole window, causing lack of privacy. Bathroom was older with a loose floor tile. The toilet was old and really small/low, which was odd. Flat panel TV in room but it wasn't even high-def.
The best Red Lion I have ever stayed at!!!! Everything!!!
Hotel was updated Location, hallways were dirty, there was a coat from previous visitor in our room on floor made me wonder if room was even cleaned before we checked in!!
The only thing I liked was the pricess That was not clean enough. Specially the bed.
Good breakfast Rooms and service were below standard.
It was clean, nice a great place to spend the night prior to taking a flight out from seattle, or to spend the night coming, not a destination in its self.
Parking was a pain in the butt
The staff was courteous. I wish I had known they were under construction.
The staff were very nice, and the airport shuttle is handy. The wifi worked. There is no restaurant, nor one nearby. (Though staff did offer to take me by shuttle.) The facility is in sad shape and in need of repairs and refreshing. It is older. The room was clean but worn and very, very small. I went down for breakfast at 8:20 but there wasn't any food left or coffee, so they don't refresh it often though it was open until 9:00 am. It was disappointing but not a disastrous stay.
The airport shuttle service was great. The wifi was terrible.
Place is run down and seedy. Have stayed there for years. Felt super unsafe and rooms a total dump! Carpet was wer about three feet around the ac unit. No plugs in sink and tib. Coffee maker broke and missing parts. Part of a metal plug stuck in bathroom outlet. Room had a terrible odor probably due to wet carpet. Felt unsafe on room and walking down the halls. Water ending machine empty and no bottled water for sale in hotel.
People at front desk were nice The hotel looks very old, smells and needs updating. The bathroom was gross, don't look down the sink drain it looks like something will jump out at you. Reminds me of those hotels you see on Hotel Impossible show that's gross and dirty.
Hair in bathtub. Parts missing from coffee maker. Unbelievably noisy when other guest flush. Will not go back.
Close to the airport and they have a shuttle.
Welcome from Timothy. I disliked 90% of my stay. The room was nasty!! Sheet, pillow cases and comforter was stained and dirty. I took pictures to prove this. The carpet apparently wasn't vacuumed there was dirty areas on the floor in the restroom as if it wasn't moped, desk wasn't clean. Look I travel frequently and this has been the worst ever. Management needs to pay more attention to her hotel. This was the second room I was given room 309 and 338 both were nasty. Will never stay at another Comfort Inn ever!!
This was the best free breakfast ever! they thought of everything. maintenance in our room.
The room smelled like smoke and the sheets were dirty
The rooms were nice and clean, with nice views of Mt. Rainier. The water didn't work either morning, so I was unable to shower.. only a small discount was given for this huge inconvenience. The oysters were served warm, so I had to send them back for fear of food poisoning. The elevators were broken and/or insufficient for a hotel with so many rooms. No one offered to help me with my bags. The refrigerator didn't work. I was surprisingly disappointed!
The feel, the professionalism of the staff, the beauty of the hotel. I enjoyed the artwork. I'd really prefer not to pay for parking, but it wasn't a horribly high rate either.
Cleanliness of hotel, and the room service food was good, until it upset my stomach, then I did not like it so munch. Cheap amenities. I have stayed at lesser hotels that had better beds, pillows, coffee makers, bathrooms and TVs. This hotel is far too overpriced. I think I paid for all the art work instead of a quality room. I don't mind paying $300 for a room, but it should include good quality bedding at the least. I will not stay at this hotel in the future.
The unique glass art on each floor. We were on the 7th :). The elevators.
Clean comfortable and they had bath robes. Pleasant staff. Had to pay for parking but only a couple of bucks.
Artwork, amenities, atmosphere, and food
Rooms nicely furnished. Nice view. Quiet Personal in restaurant could have been a bit more attentive. Waited a long time for second cup of coffee. Busy talking with each other. Not many people in restaurant so they had time to check on us.
Thought we were getting a King but was two double beds. And the doubles were the same price as King. You would think for the price you pay it would at least have been two Queens. If we had not prepaid we would have gone to Best Western down the road. At least you would get King or Queen there. The faucet handle was sticky so must not have been cleaned properly and light bulb in lamp was burned out.
The room the next day. Arrived at the hotel on time at 2 am and learned they had given our room away. The plan was to spend time with family at the hotel before my sisters funeral the next day. We were told, that if a card holder...regular customer needs a room the hotel will bump someone who was reservations. And there were no rooms in the area. They wanted to put us in a hotel 10 minites away (really 20), it was a good thing we didn't do that because due to work on the freeway people coming to the funeral from that direction were an hour late. We ended up waking up my grieving parents at 2:30 AM and sleeping on the floor at their house. They did comp one night the next day, so what! I didnt want a free room, I wanted a room. When my wife asked, " if had we not shown up would we have been charged for our room?" the woman behind the desk turned red and would not answer.
Decor and very clean. Nice breakfast too!
Convenient location for getting to the airport. Excellent courtesy shuttle to airport. The driver was very pleasant and helpful. How can you have a laundry room but have no place to get change? I was told to walk down the street somewhere to get change. That's ridiculous. Breakfast could only be described as lousy.
My room was extremely clean, the bed comfortable and the bed linens new. The morning airport shuttle was extremely well-organized. The driver organized luggage according to departure stops. The check-in desk and the morning shuttle driver were both very competent. The room was very small. Street noise could be heard. Evidently the windows do not block street noise.
Location is good for close proximity to airport.The room interior looks good. It's a decent hotel for a Sleep Inn and spending $50-$75/night. I wouldn't pay anymore than that. Hotel was full and we had to park in an unlit gravel area. The hotel had a terrible dingy old smell. The room was sprayed with fragrance disinfectant so bad it was hard to breath.
Friendly staff, good location near airport and Southcebter, and 24 hr shuttle service to get traveler to airport. Food was available in breakfast area for traveler catching airport shuttle at 3:30 AM! Had some difficulty getting room heat adjusted (probably my fault), but fan somewhat noisy. Bed and pillows could have been a bit softer!
After reading some of the reviews on other sights, I was hesitant to book. However, I am VERY satisfied that I did. The staff were all very friendly and helpful and the room was very clean and comfortable. It appeared to have been recently renovated. I did not have any negative experiences or concerns.
Sleep Inn is a very good location to the Sea-Tac airport. The shuttle drivers are really good at getting you to the airport on time. The only complaint I have is that the breakfast was not available for early flights. We paid for breakfast but weren't able to eat. Some type of accommodation should be made for very early travelers.
The staff was very friendly and the breakfast was great what a spread
The room was nice & very clean. The best part is was a very good price!
Good location, clean and comfortable room, good breakfast, good value for the money.
Stayed two nights. There was nothing I could complain about. It was everything we expected and more. The staff, the location, breakfast was great. Will definitely stay in Sleep Inn's more often.
Clean, efficient and convenient for those traveling via SEA-TAC and in need of an overnight stay. They offer free shuttle service to and from the airport. Pickup from the airport was a simple phone call away and I was picked up right away. In the morning hours, the shuttle runs every half hour to take folks to the airport. Absolutely efficient and convenient. Hotel was clean and everything in working order. All the staff I interacted with here very pleasant and polite. I didn't try out their free wifi since I got in pretty late and went straight to bed. Free hot and continental breakfast in the morning was nice. I would definitely stay here again.
We use this Hampton Inn when ever we have an early flight out of SEA-TAC. It is fairly new and well kept. Prices are reasonable. I can't speak to the breakfast as we generally are gone before service starts. They will put up a snack bag for you. A short walk to Dave's Diner is a good option as well as other places to eat in the area. Nothing negative about it since the road construction is done.
Everything was great.
Due to stormy weather in Seattle, the Hampton inn was unable to accommodate our reservation. They made arrangements for us to stay at an alternative hotel. The following day, they picked us promptly and shuttled to our parked car at their facility. Excellent service!
The location It wasn't worth the price charged.
Staff was very accomdating.
The staff was incredibly nice and FAST. Fastest check-in at a hotel ever. The room was very clean and comfortable, nice decor and touches. The free breakfast was better than most. My partner was thrilled that there was biscuits and gravy, and I made a sausage sandwich. Check out and the shuttle to and from the airport were just as fast, clean and convenient as the rest of the stay.
My family have had Alaska vacation during Thanksgiving, and stayed in Hampton overnight before returned to Nashville. The experience in your hotel is excellent! We recommend the hotel immediately to other family members and our close friends at the night we stay! We are sure will come back again if we have the chance to visit Seattle in the future!
Very nice room and spacious bathroom. Bed could've been a little softer though. No refrigerator in the room was disappointing.
Staff was very helpful, nice area to stretch your legs or go for a run in the morning before our long flight.
Very clean room. A/C unit was also clean...no musty smell. Overall, the facility needs to be refurbished. Carpets need to be changed!
Bed was comfortable Room was big No place to hang your clothes in room Breakfast quality looked rather weak Giant construction project in the front of the hotel Difficult to get the temperature right- 1 degree up and you were roasting, 1 degree down and you were freezing.
Old dumpy Best Western renovated to acceptable level. OK for one night maybe but not for more. Dumpy. Noise. No sound insulation. Leaky plumbing
Very comfortable and close to JFK Airport Access difficult - surrounded by highways
Convenience of delivery to airport. No Restaurant!
There was a minor snow storm when we arrived and the staff worked hard to get everyone to and from the hotel in a timely manner. They were very courteous especially Cathy on the front desk. When we got stranded at the shopping mall, ELizabeth ( think that was her name) organized the van to pick us up as all taxis were not running or unavailable.
It was close to the airport and offered a free shuttle service. It was quite old and not the 'normal' Best Western standard I've seen. Secondly, the floors and walls were paper thin, so we heard every step of the person above us.
Value for money Poor breakfast
the room was really clean. I expected something else because of other reviews saying they saw cochroaches and it was durty but it was soooo clean and comfy. well worth the price!! the breakfast was great too. better than other breaksfast at hotels i´ve had... over all it was perfect. shuttle guy was very helpful and friedly more than front desk they were a lil cranky.. Th absolute only thing i didn´t like was that in the morning there was a criket in the sink in the bath room. it was shocking but who cares...
The shuttle was supeb....a great choice of hotel in view of catching an early a.m. flight out of Sea/Tac airport. The breakfast was very average, but not a deterrant. The hotel was very good and they accomodated us when they could not find my "bookings.com" reservation. I had booked a king room for June 28th (of which they had no record) .....they did find a booking for me for July 7th which made no sennse to me. This was the first time I used Booking.com and it makes me a little nervous....and yet I just stayed at Kempinski in Frankfurt and the reservation was flawless....
We only slept over before catching our cruise ship,so we needed the pick-up service from the airport & sleeping accommodations. Everything was acceptable
room service was excellent. breakfast hot, plentiful and juice was very good
This hotel is so clean and even smells fresh. The free shuttle and location is very convenient, and the staff is friendly. Breakfast was a nice selection and the restaurant next door was reasonably priced withe delicious food. Plus, they're open late at night. I highly recommend this hotel!
The convenience of being close to airport, walking distance. Great place to eat in same parking lot. Great and helpful service. Highly recommend.
Quick shuttle pick up and drop off. Close to airport and restaurant.
Proximity to the airport. It is recommended for slaying prior to an early flight.
24 hour on demand airport shuttle and proximity to airport
Very convenient to the airport and surprisingly quiet.
The rooms were clean. Staff were courteous and helpful. Good service. Would return if plan a trip to Seattle There was nothing negative.
Comfy beds no wasted space. Good location with easy access to airport Toilet broke, poor water pressure.
The staff was very courteous. They were helpful and they got us into our room early. All requests by us were handled in a friendly manner. Yes, we would stay there again.
Conveniently close to the airport. Its a good facility. Breakfast room was very crowded in the morning.
The lobby is the nicest part of the property. When we checked out I asked the nice young lady at the front desk why we had been placed in a substandard room in a nearly empty hotel. She apologized and offered to comp our parking charges. Still disappointing. Four Points Seattle is a “no frills” hotel, the lobby does not reflect that fact, but the restaurant and rooms do. Our room was small and the two places to sit in the room were uncomfortable. The bed was ok to me, my wife hated it. The restaurant was spartan, plastic and metal furniture with one window, and way over priced for a “no frills” hotel. The three staff members we came in contact with were very nice, friendly. During our three day stay, the hotel was mostly empty, we saw one other couple in the elevators in our comings and goings. We were given a room with a horrible view, a section of a roof and the exterior back wall of the hotel… why..? the place was empty. I could have gone down to the front desk and complained, but this is a Starwood Property, I should not be forced to complain to be taken care of in a nearly empty Starwood Property. If I am forced to complain, you have failed.
Beds were so comfortable Good room service
I liked my money being refunded secondary to the incredibly poor customer service, being moved to another room due to maintenance issues, and no refrigerator as advertised. The only plus to staying to here is that it is a direct road to the airport. I didn't like paying for an upgraded room so I could see a sliver of the Puget Sound (not worth the extra charges between a traditional versus a deluxe room). I didn't like being treated poorly when we complained about maintenance issues or the lack of a refrigerator in the room. I definitely didn't like the fact that we had to move to another room due to the deadbolt not functioning properly. I didn't appreciate having to call housekeeping and have some gentleman crawl into our shower, twice, as there were no toiletries in the shower (there are dispensers for shampoo, conditioner, and body wash in the shower). It was an inconvenience to have to call for a refrigerator to be brought to our room, then moved to our second room, as they don't furnish refrigerators in their rooms (even though it is advertised as such in deluxe rooms). And what is that smell in the common areas and lobby?
Good sized, clean rooms with full size fridge and stove. Clean. I repeatedly had the experience of calling the front desk and waiting eight or ten rings for an answer. This is both before and during my stay. I also cooled my heels at the front counter until someone showed up. They were quite nice when they got around to answering the phone or getting to the front counter, but the front desk simply had no one there, almost always. I don't know if this was a management fault of having too few staff, or worker bees, but my feeling is the latter. They seemed to spend a lot of time in the room behind the front desk. There was no bell on the front counter to summon anyone. Although, given my phone experience I'm not sure it would've made any difference. Entirely different subject. I went to the hot tub and it six inches of foam on it.
The suite had a nice layout and a large bathroom. The breakfast was pathetic, seating was terrible, and they began cleaning up early. The shower rod was falling off the wall and the door casing in the bathroom had swelled from moisture and was peeling apart. The couch had stains on it in the room.
The layout of the room kitchen, comfortable bed. Dvd player in room and internet hookup plus free wifi. entry was nice, ok breakfast, coffe and tea at the ready. the shower was not completely clean there were short hairs on the walls left, men stubble around the sink. The hair dryer almost caught my hair on fire it was shooting electrical sparks. They did remove it from the wall after I complained it was done the same day and replaced it with a new one.
Of COURSE I love everything about Larkspur and they deserve 5 stars. :) The bed and pillows. I feel bad for saying it but the bed was rock solid and the pillows were lumpy. Definitely not a good night sleep. Annnddd Mohammed doesn't work there anymore. :(
Room with kitchen, dishwasher and full-size fridge. Bed was horrible.
EVERYTHING!! Awesome staff, beautiful clean cozy luxurious convenient rooms, hassle free check in!! Great complimentary breakfast, ect ect ect!!! We actually stayed 3 extra days because it was sooo wonderfull HIGHLY RECOMMEND THIS HOTEL!!!! I normally don't take the time to do reviews, but they absolutely deserve it!!! :-) :-) :-) N/A
Better hide a bed mattress Bathroom was old - shower head wasn't very powerful
Location, beds and very clean
The staff was friendly and helpful! The room was very clean. Complementary laundry machines were a great benefit since we had been traveling several days. We had stayed at the Larkspur before and we will again! We have no complaints
Stayed on The 2nd floor . we Could hear everything upstairs and above us . We could hear the guests upstairs party till 2.00 am and the maid vacuum the floors above in the morning . It was like they were going to come through the ceiling . Very little sound proofing between floors . The bathroom door was on an angle when we closed it . Everything else was ok . WE have stayed at this location 3 times now , and never experience the extreme noise above . Not sure if we would stay again .
Don't stay on the south end of the building. Parking lot and train tracks are super loud. You'll get no sleep. The north end of the building is over the water and much quieter.
This is a great location -- on the water, within walking distance of restaurants (choose Duke's). Rooms are nice, very clean, have huge TVs, comfy beds, and offer views. I've always been treated well here and only stay elsewhere if they don't have room or if the price is too high. A decent free Breakfast is also served in a great little dining area.
The atmosphere was the best. Cool breeze off Pugent Sound, Jacuzzi tub facing the bay, fireplace to take the chill off when you get out of tub, high quality bedding, spectacular view. Enough said. Hot breakfast was above average, staff helpful and friendly. If you are the Tacoma area do not miss this hotel. It is well worth it. Only wish we could have stayed a second night.
The setting was beautiful with view of the water from the room. The room was comfortable. The breakfast had quality food with a good variety of options. The parking was excellent.
Pro's - Excellent customer service, delicious complimentary breakfast and clean, fresh smelling, comfortable room Con's - small parking spaces, had to ask for tv remote, wifi was off and on during the stay
do not go by the pictures, rooms are pretty bad, cost is way too high for the quality they offer. do not go there !!!!
Was not happy with anything. Booked a handicapped room on bottom floor for elderly person but when we got there, all bottom rooms were full so we had to go up two flights of stairs carrying medical equipment. Because of the stairs, one of our guests could not go out very much. Our stay lasted 3 days. Very obvious that unscrupulous people lived in some of the rooms as shady characters were seen coming and going at all hours of the night. There was a ashtray/trashcan at the bottom of the stairs that people were putting trash in/on/around that was not emptied for 2 days. Areas behind the hotel were filled with homeless people and there was trash and other garbage everywhere. Breakfast hard boiled eggs where already peeled and I see that as a health hazard. Also is obviously run by people from India as there was a big elephant on the check in desk. Also housekeeping could not speak English. Shower rod was coming off wall so that shower curtain would slide to the middle causing water to go everywhere. Would not recommend Days Inn again.
Do not go by the pictures on the website!! The rooms are disgusting! We were somehow booked in a smoking room and said we couldn't stay in one because one of our children couldn't be around it, the women at the front desk said there were no other rooms available. We asked for a roll away bed, she said they were all out, so we asked for extra pillows, she said they were also out of those! We went to the room and it smelled like a smoking room would, there were stains covering the floors and the ac barely would turn on and did not blow cold air. We could not stay in there so we asked to be refunded and was told that we could not! We ended up leaving and wasting 109 dollars! Nothing
Friendly staff . Eager to help Construction. Minimal breakfast available but no place to sit.
Location Dirty, stinky, bland breakfast.
Nothing The room was musty, perhaps mildewed. There were cobwebs in the corners of the rooms. The evening staff member was rude and generally unhelpful. The place is old and run down.
Very little. The pillows provided are mini pillows. They are square and small. It took four attempts to get more pillows for us. The hotel is dated and not well taken care of. The WiFi is a joke and would not reach our room. We had to go outside to use it. The parking lot is so tight it's extremely hard to maneuver.
The AC was broken in our room. The Tub was missing the stopper so no baths could be taken. The cleaning lady came into our room at 9 when we were still sleeping. We told them the AC was broken and they said they would tell maintenance , they didn't. We asked them to try to get us a fan or a new room, the front desk said they would look into it. We asked 15 minutes later, that person was off shift and didn't tell her replacement. We finally got a new room.
good rate room too hot. air cond came on later in night
I believe half the residents were long term. Breakfast was very slim pickings
price I arrived very late, so when I got to my room and found it was a smoking room I didn't complain. Beyond the smell, two lamps didn't work, and the TV image was snowy.
Staff was friendly and fixed our problem for our second night. Smokey and dingy rooms. Kind of scary neighborhood.
Given other circumstances, we thought the room was clean and pretty spacious. The fold-out couch was fine. We just needed the room for one night after flying in from the east coast and heading out to the Olympic peninsula with family. We didn't find the location convenient, and though the staff tried to help there were a lot of unnecessary problems. We had a few problems: (1) They wouldn't let us call the shuttle ahead of time or when we landed, demanding that we tell them at exactly which area we would be standing. By the time we picked up our luggage they told us it would be about 30+ minutes before they could get us due to other demands. After a long trip from the east coast with a 1.5 y/o, that didn't work for us, so we ended up paying for a taxi to the hotel. So we found that very inconvenient for a hotel that bills itself as an "airport" hotel. (2) As one example, we wanted an extra blanket but there were none in the room other than the one on the bed. So I called up and they said both "let me see if we have any" (!) and then "I found one but I'm not allowed to leave the desk, so can you come up to get it". For a $50/night hotel sure, for almost $200, that's just bad service. (3) This may be my idiocy, but when I think suite I think of a hotel with at least one small, extra room. So we were stuck having to be quiet in the room while our son slept.
Huge Rooms Good hot breakfast Shuttle available for location within 5 miles (airport, mall) Quiet Kind of a weird location. Carpet was pretty worn and not vacuumed under beds.
The room was very spacious, and had enough space for 4 adults. There was a sofa bed which was an unexpected surprise. The bathroom was large and the.kitchenette was an added plus, as was the hot breakfast. The cabinets and fixtures were old and in need of repair. Everything seemed dated, but still usable. There was not much available in the way of kitchenware, utensils and flatware.
Rate was good but location is terrible unless you are visiting the new Amazon Fulfillment Center across the street. Stay in town and just pay the extra rates. Good shuttle service to the airport or light rail. Room was not really clean. Spider webs and dusty. Flys Inn the breakfast area.
Breakfast variety was good and had healthy options, the room was cleaned and spacious, we really liked having 2 separate rooms with 2 bathrooms so we could get ready faster in the morning. I thought the room was reasonably priced at 2 nights for just under $400. split between 3 people. They didn't tell us what the hours were for the breakfast or where to find it at check in so we missed our second morning breakfast. Not enough towels for number of guests, we had 4 guests and had 3 towels in the entire room. We also stayed for 2 nights but they never replaced our towels or shampoo for the next night. There were no extra blankets or pillows in the room. I would stay again, I would just be sure to ask for double towels and double pillows
I liked the cleanliness of the place and the beds were comfortable. The location is also good and the onsite laundry facilities were a help. The hotel is a bit unorganized and unprepared for their guests. We had to move rooms twice with a family of 5 and many bags. Many of the features in the rooms were not working or missing, of which the staff didn't know about. One of our moves was interrupted by a maintenance worker walking in on a locked door, trying to finish his work on the room. He didn't know were there and the front desk didn't know he was there. We were finally put into a room that worked as it should, but having moved so many times we would say our experience was mediocre. The rooms were okay, not fantastic. All the trouble with the rooms made our experience poor.
Handicap bath room - we did not need
Room was huge, clean and immaculate. Best airport bargain for sure It took a while to get a hold of front desk from the airport to get the shuttle bus.
Avery is outstanding in his willingness to help and is the kind of employee you want to have on your staff. The breakfast selection was very good. Most of the staff was very friendly. The attitude of the very short staff member at the front desk leaves something to be desired. When problems arose eg., no heat in the room, maid service didn't bring towels, coffee, it was handled as if we were at fault. There was no apology and response to make us feel that this would get taken care of in a timely fashion. P.S. We were told to wait in the room for the heat to come up. Then Avery arrived and lo and behold he discovered the circuit breaker was off and the furnace had 5 wires disconnected. He took it upon himself to find us another room. We greatly appreciated that!
Well it was easy to get to... This is an extended stay place- and pretty rough around the edges. Sheets were too small for bed, stains on rugs, old coffee maker missing lid, & ANTS in the kitchen. Kitchen had only spoons & knives. TV was grainy. We moved to the Hilton the next day!
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Like the fact of a small kitchen and supplies to make our own meals. The kitchen was very dated and grimey. Two burner stove, although we only had one burner and a hole where the other one was supposed to be, looked like something out of the '70's. Supplies were very 'used' and sparse.
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The staff, everyday, all day, such a joy, always happy, always there to assist, professional, ran a clean, tight, very safe and family orientated establishment / home away from home..if not more homier feeling then my true home Every single doors is extremely loud, like prison cells slamming shut.. toilets are crazy hard flushing and loud as well.
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The staff were very friendly & helpful. Went out of their way to help! Good wi- fi Not a lot of extra. Basic. Clean. Nice did not carry local root channel so missed local baseball game with major league team
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The staff was very welcoming and helpful The loud closing room doors
The staff was friendly. The halls were quiet. The kitchenette was very convenient. They welcome pets. Overall it was a good buy for a good room. A gym or pool would have been nice. The toilet looked like it needed some CLR.
I was booked into a smoking room. I have a medical condition and could not be moved. I took a towel dampened and wiped all the walls.Afterward the towel was completely yellow ad if dipped in yellow paint
It was close to where I needed to be and is in a populated areas of restaurants and stores Room was old and outdated, towels sucked, they dont do housekeeping (you have to ask for it) walls are thin and you can hear everyone slamming their doors, talking, fight broke out in hallway, maids cleaning in morning were loud and slamming doors