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Cheap, clean, and super friendly staff. It's a little far from Seattle, but I'm assuming that's why it was so cheap. Traffic wasn't bad at all, and there were no issues.
The facility itself was just average but the staff....primarily the front desk staff made all the difference. The service there was world class.
- Indoor hot tub, pool, & cleanliness of the facility - Next to Freeway & mall shopping Distance from city center & a bit hidden away
Atmosphere....landscaping Needs nicer hot tub and hot tub area to enjoy the beautiful grounds
The facility, property, and amenities were nice. On the first night our car was broken into and a very sentimental wedding gift was stolen from the vehicle. We were notified by security at 0130, the police didn't come until 0330, and we got NO sleep because of it all. All that Manager Marc was willing to do was allow us to check out early without a cancellation fee!?!?! After several conversations he finally agreed to refund the second night. Hardly any compensation for the stress, grief and cost of the whole incident considering the vehicle was owned by a family member so now we have to pay the $500 deductible, $288 for a rental car, and not to mention the cost of replacing the wedding gift. IT WAS A HORRIBLE EXPERIENCE AND SOLELY BECAUSE OF THE TREATMENT WE GOT FROM MANAGER MARC, NOT ONLY WILL WE NEVER STAY THERE AGAIN BUT I WILL TELL FAMILY AND FRIENDS TO NEVER STAY THERE AS WELL!!!!
Everything. The rooms were well appointed and very comfortable. The resident lounges throughout the hotel with 24/hr snack access was great. The restaraunt served excellent food. While waiting to change rooms I received a few uptight an accusatory calls from a guy at the front desk asking when I'd be checking out- not friendly and stuck up. I was packed and ready to move and just had to wait around in my room for about 3 hours until I was finally moved, to a very nice sweet that smelled of debauchery (day after a large wedding) and lots of snacks crushed and stuck in between the couch cushions.
Cost, service, comfort Location, but only because I am working in downtown Seattle. Excellent access to SeaTac and would recommend highly for anyone song business in the airport area. Cheaper and nicer than the chain hotels in the area. Exceptional service and fabulous comfort and awesome environment. I would make it my long term lodging choice, except for where I am working.
Relaxing environment inside and out, despite close proximity to a major airport.
I liked the layout of the hotel. The staff was friendly and always ready to help. I would stay there again, and I would recommend it to anyone. I did not like that there was an extra cost for Valet parking, nor did I like the room size for the price. The menu was also a bit pricey.
Due to proximity to airport, jet noise was prevalent. Otherwise, this place was absolutely wonderful.
location and theme of hotel charging for parking
Great food! Luxurious. People super friendly. Beautiful room, nice details.
It was an unexpected delight in a convenient location - close to the airport.
It did not have a hotel-like atmosphere
Being by the airport I thought that it would be noisy w/lots of traffic. Nothing, quiet as they come, and very beautiful location! Our room was a King Reg room.. nothing special by any means.. until we opened the door. Very clean and welcoming. It makes people spend the little extra to step up that high on the totem pole of hotels. A+++ Breakfast was all inclusive, but the time frame of AFTER 6:30am.. hello?? it was a Monday morning, and there are people that need to go back to work. Traffic in Seatac on Mon morning 6:30am was not going to allow anyone to enjoy that beautiful breakfast.
Nothing The man at the front desk was unfriendly and not helpful at all. I get there and hotel is overbooked but font desk dude, who is really tall and has dark hair but do not remember his name, was awful. He blamed the issue on the third party website and the other group went out of their way to help but when I tried to talk to this guy he would take no responsibility or even say he is sorry for the situation. Then when I was asking if there was a way he could double check or have any idea of what I should do he walks away when I am still speaking with him. A hotel that does not have customer service is not a place anyone should want to be.
Rooms were clean. The room description said there was a fireplace...there isn't. They charge an additional $70.00 for "incidentals" and claim it will be returned at checkout. It is returned at midnight following checkout.
The staff was courteous. I wish I had known they were under construction.
The airport shuttle service was great. The wifi was terrible.
People at front desk were nice The hotel looks very old, smells and needs updating. The bathroom was gross, don't look down the sink drain it looks like something will jump out at you. Reminds me of those hotels you see on Hotel Impossible show that's gross and dirty.
This was the best free breakfast ever! they thought of everything. maintenance in our room.
The staff were very nice, and the airport shuttle is handy. The wifi worked. There is no restaurant, nor one nearby. (Though staff did offer to take me by shuttle.) The facility is in sad shape and in need of repairs and refreshing. It is older. The room was clean but worn and very, very small. I went down for breakfast at 8:20 but there wasn't any food left or coffee, so they don't refresh it often though it was open until 9:00 am. It was disappointing but not a disastrous stay.
Place is run down and seedy. Have stayed there for years. Felt super unsafe and rooms a total dump! Carpet was wer about three feet around the ac unit. No plugs in sink and tib. Coffee maker broke and missing parts. Part of a metal plug stuck in bathroom outlet. Room had a terrible odor probably due to wet carpet. Felt unsafe on room and walking down the halls. Water ending machine empty and no bottled water for sale in hotel.
Parking was a pain in the butt
Hair in bathtub. Parts missing from coffee maker. Unbelievably noisy when other guest flush. Will not go back.
The unique glass art on each floor. We were on the 7th :). The elevators.
Thought we were getting a King but was two double beds. And the doubles were the same price as King. You would think for the price you pay it would at least have been two Queens. If we had not prepaid we would have gone to Best Western down the road. At least you would get King or Queen there. The faucet handle was sticky so must not have been cleaned properly and light bulb in lamp was burned out.
Artwork, amenities, atmosphere, and food
Rooms nicely furnished. Nice view. Quiet Personal in restaurant could have been a bit more attentive. Waited a long time for second cup of coffee. Busy talking with each other. Not many people in restaurant so they had time to check on us.
Cleanliness of hotel, and the room service food was good, until it upset my stomach, then I did not like it so munch. Cheap amenities. I have stayed at lesser hotels that had better beds, pillows, coffee makers, bathrooms and TVs. This hotel is far too overpriced. I think I paid for all the art work instead of a quality room. I don't mind paying $300 for a room, but it should include good quality bedding at the least. I will not stay at this hotel in the future.
The rooms were nice and clean, with nice views of Mt. Rainier. The water didn't work either morning, so I was unable to shower.. only a small discount was given for this huge inconvenience. The oysters were served warm, so I had to send them back for fear of food poisoning. The elevators were broken and/or insufficient for a hotel with so many rooms. No one offered to help me with my bags. The refrigerator didn't work. I was surprisingly disappointed!
Clean comfortable and they had bath robes. Pleasant staff. Had to pay for parking but only a couple of bucks.
Hotel was updated Location, hallways were dirty, there was a coat from previous visitor in our room on floor made me wonder if room was even cleaned before we checked in!!
Good breakfast Rooms and service were below standard.
The only thing I liked was the pricess That was not clean enough. Specially the bed.
The best Red Lion I have ever stayed at!!!! Everything!!!
The room the next day. Arrived at the hotel on time at 2 am and learned they had given our room away. The plan was to spend time with family at the hotel before my sisters funeral the next day. We were told, that if a card holder...regular customer needs a room the hotel will bump someone who was reservations. And there were no rooms in the area. They wanted to put us in a hotel 10 minites away (really 20), it was a good thing we didn't do that because due to work on the freeway people coming to the funeral from that direction were an hour late. We ended up waking up my grieving parents at 2:30 AM and sleeping on the floor at their house. They did comp one night the next day, so what! I didnt want a free room, I wanted a room. When my wife asked, " if had we not shown up would we have been charged for our room?" the woman behind the desk turned red and would not answer.
Staff was very accomdating.
My family have had Alaska vacation during Thanksgiving, and stayed in Hampton overnight before returned to Nashville. The experience in your hotel is excellent! We recommend the hotel immediately to other family members and our close friends at the night we stay! We are sure will come back again if we have the chance to visit Seattle in the future!
Nice location , clean facility and wonderful staff. See above
Very clean room. A/C unit was also clean...no musty smell. Overall, the facility needs to be refurbished. Carpets need to be changed!
Due to stormy weather in Seattle, the Hampton inn was unable to accommodate our reservation. They made arrangements for us to stay at an alternative hotel. The following day, they picked us promptly and shuttled to our parked car at their facility. Excellent service!
Bed was comfortable Room was big No place to hang your clothes in room Breakfast quality looked rather weak Giant construction project in the front of the hotel Difficult to get the temperature right- 1 degree up and you were roasting, 1 degree down and you were freezing.
We use this Hampton Inn when ever we have an early flight out of SEA-TAC. It is fairly new and well kept. Prices are reasonable. I can't speak to the breakfast as we generally are gone before service starts. They will put up a snack bag for you. A short walk to Dave's Diner is a good option as well as other places to eat in the area. Nothing negative about it since the road construction is done.
The location It wasn't worth the price charged.
Beds were comfortable......very clean....both bathroom and living space. Not many hotels I would walk barefoot, but this was one. Good breakfast, with variety. Couple of tile areas in our room bathroom where the wall meets the bathroom that were not there and a few places missed in the floor tile grout.... Just seemed they left little things undone when built, which we wouldn't expect.... All in all, a very good stay...
Everything was great.
Clean, efficient and convenient for those traveling via SEA-TAC and in need of an overnight stay. They offer free shuttle service to and from the airport. Pickup from the airport was a simple phone call away and I was picked up right away. In the morning hours, the shuttle runs every half hour to take folks to the airport. Absolutely efficient and convenient. Hotel was clean and everything in working order. All the staff I interacted with here very pleasant and polite. I didn't try out their free wifi since I got in pretty late and went straight to bed. Free hot and continental breakfast in the morning was nice. I would definitely stay here again.
The staff was incredibly nice and FAST. Fastest check-in at a hotel ever. The room was very clean and comfortable, nice decor and touches. The free breakfast was better than most. My partner was thrilled that there was biscuits and gravy, and I made a sausage sandwich. Check out and the shuttle to and from the airport were just as fast, clean and convenient as the rest of the stay.
TV not working. Desk attendant at 11pm switched TVs so we could use movie ordering menu.
Friendly staff. Clean room. Comfortable bed. Free breakfast. Plenty of parking. Near shopping. Reasonable rates. You can hear your neighbors. Rooms not sound proofed. I was awoken in the morning with loud conversation. The next night it was a dig barking. Other than that it was a pleasant stay.
We had the option to stay on the 4th floor for no additional price. We had tall Vaulted ceiling's which made it feel much more roomier and comfortable. The location was awesome for both Seattle and Tacoma. Nice and clean too. For the price and location I don't think you can really have any complaints. It was as advertised which is rare with hotels. At first getting to the hotel was a little confusing.
We stayed on the first floor so I enjoyed the high ceilings and spacious room. We didn't get to have the breakfast but it looked really good. The room was very clean, and the beds were very comfortable. We stayed on the first floor at the end of the hall. We could hear anyone come in or out of their rooms. It made our room seem very noisy.
I had basic expectations that were greatly exceeded. Room and pool was clean, staff was nice, and there was lots of things close by.
After reading some of the reviews on other sights, I was hesitant to book. However, I am VERY satisfied that I did. The staff were all very friendly and helpful and the room was very clean and comfortable. It appeared to have been recently renovated. I did not have any negative experiences or concerns.
Sleep Inn is a very good location to the Sea-Tac airport. The shuttle drivers are really good at getting you to the airport on time. The only complaint I have is that the breakfast was not available for early flights. We paid for breakfast but weren't able to eat. Some type of accommodation should be made for very early travelers.
The staff was very friendly and the breakfast was great what a spread
Convenient location for getting to the airport. Excellent courtesy shuttle to airport. The driver was very pleasant and helpful. How can you have a laundry room but have no place to get change? I was told to walk down the street somewhere to get change. That's ridiculous. Breakfast could only be described as lousy.
The room was nice & very clean. The best part is was a very good price!
Friendly staff, good location near airport and Southcebter, and 24 hr shuttle service to get traveler to airport. Food was available in breakfast area for traveler catching airport shuttle at 3:30 AM! Had some difficulty getting room heat adjusted (probably my fault), but fan somewhat noisy. Bed and pillows could have been a bit softer!
Location is good for close proximity to airport.The room interior looks good. It's a decent hotel for a Sleep Inn and spending $50-$75/night. I wouldn't pay anymore than that. Hotel was full and we had to park in an unlit gravel area. The hotel had a terrible dingy old smell. The room was sprayed with fragrance disinfectant so bad it was hard to breath.
Stayed two nights. There was nothing I could complain about. It was everything we expected and more. The staff, the location, breakfast was great. Will definitely stay in Sleep Inn's more often.
Decor and very clean. Nice breakfast too!
My room was extremely clean, the bed comfortable and the bed linens new. The morning airport shuttle was extremely well-organized. The driver organized luggage according to departure stops. The check-in desk and the morning shuttle driver were both very competent. The room was very small. Street noise could be heard. Evidently the windows do not block street noise.
Good location, clean and comfortable room, good breakfast, good value for the money.
Value for money Poor breakfast
Old dumpy Best Western renovated to acceptable level. OK for one night maybe but not for more. Dumpy. Noise. No sound insulation. Leaky plumbing
There was a minor snow storm when we arrived and the staff worked hard to get everyone to and from the hotel in a timely manner. They were very courteous especially Cathy on the front desk. When we got stranded at the shopping mall, ELizabeth ( think that was her name) organized the van to pick us up as all taxis were not running or unavailable.
Convenience of delivery to airport. No Restaurant!
It was close to the airport and offered a free shuttle service. It was quite old and not the 'normal' Best Western standard I've seen. Secondly, the floors and walls were paper thin, so we heard every step of the person above us.
room service was excellent. breakfast hot, plentiful and juice was very good
Very comfortable and close to JFK Airport Access difficult - surrounded by highways
The shuttle was supeb....a great choice of hotel in view of catching an early a.m. flight out of Sea/Tac airport. The breakfast was very average, but not a deterrant. The hotel was very good and they accomodated us when they could not find my "bookings.com" reservation. I had booked a king room for June 28th (of which they had no record) .....they did find a booking for me for July 7th which made no sennse to me. This was the first time I used Booking.com and it makes me a little nervous....and yet I just stayed at Kempinski in Frankfurt and the reservation was flawless....
the room was really clean. I expected something else because of other reviews saying they saw cochroaches and it was durty but it was soooo clean and comfy. well worth the price!! the breakfast was great too. better than other breaksfast at hotels i´ve had... over all it was perfect. shuttle guy was very helpful and friedly more than front desk they were a lil cranky.. Th absolute only thing i didn´t like was that in the morning there was a criket in the sink in the bath room. it was shocking but who cares...
We only slept over before catching our cruise ship,so we needed the pick-up service from the airport & sleeping accommodations. Everything was acceptable
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Great location Nice room
The AC in the room was fantastic! Loved the layout with a couch and coffee table in front of the TV. Very comfortable.
Clean and very friendly. Beds were comfortable
Close to Sea-Tac airport, clean, friendly front desk workers, decent gym, close to restaurants, good rate.
This guest did not leave comments about this hotel.
Decent, but 3 stars it is not. On the plus side the breakfast is OK, rooms are clean and the bed is comfortable (if you like harder mattresses). Kind of noisy, rooms not particularly nice and the staff not informed (reception lady declared the swimming pool is not heated, although, as we found out, it was). Heated or not, the pool was closed for maintenance during operating hours.
The location was easy to find. Friendly staff. The room smelled terribly bad. I could hardly stand it. The hotel is in a rough part of town, and there were a lot of non-guests walking around the parking lot.
This guest did not leave comments about this hotel.
The bed was very comfortable , good night sleep
I liked the design on the inside and the breakfast served.
This hotel is so clean and even smells fresh. The free shuttle and location is very convenient, and the staff is friendly. Breakfast was a nice selection and the restaurant next door was reasonably priced withe delicious food. Plus, they're open late at night. I highly recommend this hotel!
Very convenient to the airport and surprisingly quiet.
The rooms were clean. Staff were courteous and helpful. Good service. Would return if plan a trip to Seattle There was nothing negative.
Quick shuttle pick up and drop off. Close to airport and restaurant.
The convenience of being close to airport, walking distance. Great place to eat in same parking lot. Great and helpful service. Highly recommend.
Proximity to the airport. It is recommended for slaying prior to an early flight.
Conveniently close to the airport. Its a good facility. Breakfast room was very crowded in the morning.
24 hour on demand airport shuttle and proximity to airport
The staff was very courteous. They were helpful and they got us into our room early. All requests by us were handled in a friendly manner. Yes, we would stay there again.
The suite had a nice layout and a large bathroom. The breakfast was pathetic, seating was terrible, and they began cleaning up early. The shower rod was falling off the wall and the door casing in the bathroom had swelled from moisture and was peeling apart. The couch had stains on it in the room.
Location, beds and very clean
The staff was friendly and helpful! The room was very clean. Complementary laundry machines were a great benefit since we had been traveling several days. We had stayed at the Larkspur before and we will again! We have no complaints
Better hide a bed mattress Bathroom was old - shower head wasn't very powerful
The layout of the room kitchen, comfortable bed. Dvd player in room and internet hookup plus free wifi. entry was nice, ok breakfast, coffe and tea at the ready. the shower was not completely clean there were short hairs on the walls left, men stubble around the sink. The hair dryer almost caught my hair on fire it was shooting electrical sparks. They did remove it from the wall after I complained it was done the same day and replaced it with a new one.
Stayed on The 2nd floor . we Could hear everything upstairs and above us . We could hear the guests upstairs party till 2.00 am and the maid vacuum the floors above in the morning . It was like they were going to come through the ceiling . Very little sound proofing between floors . The bathroom door was on an angle when we closed it . Everything else was ok . WE have stayed at this location 3 times now , and never experience the extreme noise above . Not sure if we would stay again .
EVERYTHING!! Awesome staff, beautiful clean cozy luxurious convenient rooms, hassle free check in!! Great complimentary breakfast, ect ect ect!!! We actually stayed 3 extra days because it was sooo wonderfull HIGHLY RECOMMEND THIS HOTEL!!!! I normally don't take the time to do reviews, but they absolutely deserve it!!! :-) :-) :-) N/A
Good sized, clean rooms with full size fridge and stove. Clean. I repeatedly had the experience of calling the front desk and waiting eight or ten rings for an answer. This is both before and during my stay. I also cooled my heels at the front counter until someone showed up. They were quite nice when they got around to answering the phone or getting to the front counter, but the front desk simply had no one there, almost always. I don't know if this was a management fault of having too few staff, or worker bees, but my feeling is the latter. They seemed to spend a lot of time in the room behind the front desk. There was no bell on the front counter to summon anyone. Although, given my phone experience I'm not sure it would've made any difference. Entirely different subject. I went to the hot tub and it six inches of foam on it.
Of COURSE I love everything about Larkspur and they deserve 5 stars. :) The bed and pillows. I feel bad for saying it but the bed was rock solid and the pillows were lumpy. Definitely not a good night sleep. Annnddd Mohammed doesn't work there anymore. :(
The shuttle driver from airport to hotel was very helpful and polite. The room, was quite, bed, very comfortable. Liked the full size shower and no tub to step into. Breakfast was tasty and a good variety of fruit, carbs and protein. I would stay there again when in Seattle.
Exceptional Service, Very Comfortable Beds & Pillows, Spacious Room Size, Delicious Breakfast, Excellent Shuttle Service = Wonderful Experience !!!
The hotel was clean and quiet. It would have been nice to have a small fridge.
Very close to airport Friendly helpful staff Eco-conscious Beautiful park across the street. Great for a walk with a young child. Small lake with a dock, playground, open space.
Staff was great. Breakfast had lots of choices. Room was comfortable and quiet.
By the airport. Functions well by staging for air travel. Though no breakfast options for early departing flights
Transportation from the airport was professional and friendly. Front desk was very accommodating with our early arrival. Rooms were clean, breakfast was varied and fresh. Absolutely no negatives whatsoever.
I liked that it was very clean, and that it is close to the airport. I was looking for a clean and convenient place to sleep and I got what I paid for. They have done a great job of providing a simple, usable room and it is kept very very clean.
If you plan on taking the light rail into the city every day, this is a perfect location. You can take the shuttle to the airport, where the station is located then take the 40 minute trip into downtown Seattle. The staff was friendly and helpful. Rooms were large, clean, and comfortable. At the time of our stay, the lobby was under construction. Depending on the time of day (or night), you will hear planes taking off.
Nice staff. Decent breakfast. I HATED THE AIR FRESHENERS. THERE WAS WAY TOO MUCH OF IT.
Hamptons are good because you know what you're going to get in advance. This was no different. Lived up to previous expectations of other Hamptons I've stayed in. Even the maintenance in the lobby was totally not a huge deal. I mean, it's nice to see a place care enough to renovate things over time.
do not go by the pictures, rooms are pretty bad, cost is way too high for the quality they offer. do not go there !!!!
good rate room too hot. air cond came on later in night
Pro's - Excellent customer service, delicious complimentary breakfast and clean, fresh smelling, comfortable room Con's - small parking spaces, had to ask for tv remote, wifi was off and on during the stay
Friendly staff . Eager to help Construction. Minimal breakfast available but no place to sit.
Very little. The pillows provided are mini pillows. They are square and small. It took four attempts to get more pillows for us. The hotel is dated and not well taken care of. The WiFi is a joke and would not reach our room. We had to go outside to use it. The parking lot is so tight it's extremely hard to maneuver.
Was not happy with anything. Booked a handicapped room on bottom floor for elderly person but when we got there, all bottom rooms were full so we had to go up two flights of stairs carrying medical equipment. Because of the stairs, one of our guests could not go out very much. Our stay lasted 3 days. Very obvious that unscrupulous people lived in some of the rooms as shady characters were seen coming and going at all hours of the night. There was a ashtray/trashcan at the bottom of the stairs that people were putting trash in/on/around that was not emptied for 2 days. Areas behind the hotel were filled with homeless people and there was trash and other garbage everywhere. Breakfast hard boiled eggs where already peeled and I see that as a health hazard. Also is obviously run by people from India as there was a big elephant on the check in desk. Also housekeeping could not speak English. Shower rod was coming off wall so that shower curtain would slide to the middle causing water to go everywhere. Would not recommend Days Inn again.
I believe half the residents were long term. Breakfast was very slim pickings
The AC was broken in our room. The Tub was missing the stopper so no baths could be taken. The cleaning lady came into our room at 9 when we were still sleeping. We told them the AC was broken and they said they would tell maintenance , they didn't. We asked them to try to get us a fan or a new room, the front desk said they would look into it. We asked 15 minutes later, that person was off shift and didn't tell her replacement. We finally got a new room.
Great location. Wild Waves is just a mile or two down the road. Easy access to most freeways. Computer and printer available in main office. The downstairs stairwell smelled like urine. The bed frame stuck out 4 inches from the mattress so it was easily kicked. The refrigerator door wouldn't open over the carpet. No screens in windows.
Do not go by the pictures on the website!! The rooms are disgusting! We were somehow booked in a smoking room and said we couldn't stay in one because one of our children couldn't be around it, the women at the front desk said there were no other rooms available. We asked for a roll away bed, she said they were all out, so we asked for extra pillows, she said they were also out of those! We went to the room and it smelled like a smoking room would, there were stains covering the floors and the ac barely would turn on and did not blow cold air. We could not stay in there so we asked to be refunded and was told that we could not! We ended up leaving and wasting 109 dollars! Nothing
Nothing The room was musty, perhaps mildewed. There were cobwebs in the corners of the rooms. The evening staff member was rude and generally unhelpful. The place is old and run down.
Well it was easy to get to... This is an extended stay place- and pretty rough around the edges. Sheets were too small for bed, stains on rugs, old coffee maker missing lid, & ANTS in the kitchen. Kitchen had only spoons & knives. TV was grainy. We moved to the Hilton the next day!
Rate was good but location is terrible unless you are visiting the new Amazon Fulfillment Center across the street. Stay in town and just pay the extra rates. Good shuttle service to the airport or light rail. Room was not really clean. Spider webs and dusty. Flys Inn the breakfast area.
Room was huge, clean and immaculate. Best airport bargain for sure It took a while to get a hold of front desk from the airport to get the shuttle bus.
Breakfast variety was good and had healthy options, the room was cleaned and spacious, we really liked having 2 separate rooms with 2 bathrooms so we could get ready faster in the morning. I thought the room was reasonably priced at 2 nights for just under $400. split between 3 people. They didn't tell us what the hours were for the breakfast or where to find it at check in so we missed our second morning breakfast. Not enough towels for number of guests, we had 4 guests and had 3 towels in the entire room. We also stayed for 2 nights but they never replaced our towels or shampoo for the next night. There were no extra blankets or pillows in the room. I would stay again, I would just be sure to ask for double towels and double pillows
The room was very spacious, and had enough space for 4 adults. There was a sofa bed which was an unexpected surprise. The bathroom was large and the.kitchenette was an added plus, as was the hot breakfast. The cabinets and fixtures were old and in need of repair. Everything seemed dated, but still usable. There was not much available in the way of kitchenware, utensils and flatware.
Staff was friendly and fixed our problem for our second night. Smokey and dingy rooms. Kind of scary neighborhood.
Handicap bath room - we did not need
Huge Rooms Good hot breakfast Shuttle available for location within 5 miles (airport, mall) Quiet Kind of a weird location. Carpet was pretty worn and not vacuumed under beds.
price I arrived very late, so when I got to my room and found it was a smoking room I didn't complain. Beyond the smell, two lamps didn't work, and the TV image was snowy.
I liked that it was clean. It looked inviting when I opened the door. Bed was comfy. Lack of flowers inside. Not enough shampoo and no conditioner. Coffee pot needed to be cleaned.
Given other circumstances, we thought the room was clean and pretty spacious. The fold-out couch was fine. We just needed the room for one night after flying in from the east coast and heading out to the Olympic peninsula with family. We didn't find the location convenient, and though the staff tried to help there were a lot of unnecessary problems. We had a few problems: (1) They wouldn't let us call the shuttle ahead of time or when we landed, demanding that we tell them at exactly which area we would be standing. By the time we picked up our luggage they told us it would be about 30+ minutes before they could get us due to other demands. After a long trip from the east coast with a 1.5 y/o, that didn't work for us, so we ended up paying for a taxi to the hotel. So we found that very inconvenient for a hotel that bills itself as an "airport" hotel. (2) As one example, we wanted an extra blanket but there were none in the room other than the one on the bed. So I called up and they said both "let me see if we have any" (!) and then "I found one but I'm not allowed to leave the desk, so can you come up to get it". For a $50/night hotel sure, for almost $200, that's just bad service. (3) This may be my idiocy, but when I think suite I think of a hotel with at least one small, extra room. So we were stuck having to be quiet in the room while our son slept.
Avery is outstanding in his willingness to help and is the kind of employee you want to have on your staff. The breakfast selection was very good. Most of the staff was very friendly. The attitude of the very short staff member at the front desk leaves something to be desired. When problems arose eg., no heat in the room, maid service didn't bring towels, coffee, it was handled as if we were at fault. There was no apology and response to make us feel that this would get taken care of in a timely fashion. P.S. We were told to wait in the room for the heat to come up. Then Avery arrived and lo and behold he discovered the circuit breaker was off and the furnace had 5 wires disconnected. He took it upon himself to find us another room. We greatly appreciated that!
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The staff, everyday, all day, such a joy, always happy, always there to assist, professional, ran a clean, tight, very safe and family orientated establishment / home away from home..if not more homier feeling then my true home Every single doors is extremely loud, like prison cells slamming shut.. toilets are crazy hard flushing and loud as well.
This guest did not leave comments about this hotel.
I was booked into a smoking room. I have a medical condition and could not be moved. I took a towel dampened and wiped all the walls.Afterward the towel was completely yellow ad if dipped in yellow paint
The staff was very welcoming and helpful The loud closing room doors
Like the fact of a small kitchen and supplies to make our own meals. The kitchen was very dated and grimey. Two burner stove, although we only had one burner and a hole where the other one was supposed to be, looked like something out of the '70's. Supplies were very 'used' and sparse.
It was close to where I needed to be and is in a populated areas of restaurants and stores Room was old and outdated, towels sucked, they dont do housekeeping (you have to ask for it) walls are thin and you can hear everyone slamming their doors, talking, fight broke out in hallway, maids cleaning in morning were loud and slamming doors
The room was neat and clean and it is a quite environment. You will get a restful nights sleep. Shower drained at a rate that allowed a bit of water to pool in the tub.
The staff was friendly. The halls were quiet. The kitchenette was very convenient. They welcome pets. Overall it was a good buy for a good room. A gym or pool would have been nice. The toilet looked like it needed some CLR.
Friendly staff. The whole hotel smells like cigarette smoke. The kitchenette has no supplies. People knocking on other doors in the middle of the night. Breakfast was a snack bar at best.
This guest did not leave comments about this hotel.
The staff were very friendly & helpful. Went out of their way to help! Good wi- fi Not a lot of extra. Basic. Clean. Nice did not carry local root channel so missed local baseball game with major league team
Don't stay on the south end of the building. Parking lot and train tracks are super loud. You'll get no sleep. The north end of the building is over the water and much quieter.
The setting was beautiful with view of the water from the room. The room was comfortable. The breakfast had quality food with a good variety of options. The parking was excellent.