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They offer the best breakfast buffet in the morning, excellent selection of eggs, rolls, pastries, fruits, cheeses, cereal etc and hot american coffee. The breakfast room is nicely decorated and service prompt and friendly. A great way to start your day. The rooms are very clean, bar/lounge area looks newly decorated and a nice place to enjoy an evening cocktail. Very friendly and accommodating staff.
It was no rain, thanks.
Staff were accommodating. They initially offered us a room with a view of the inside of the building (I would not call it a courtyard) and down many halls away from everything. When we requested another they gave us one on the 5th floor, street side with a bath tub. I did request these amenities beforehand, however, they tried to give us a substandard room. Is this because we booked through Booking.com?Need to be persistent. Location can't be beat. Hotel is beautiful.
Location was excellent. walked everywhere & many great restaurants & wine bars nearby. Staff was very accomodating & friendly Price was high but quality matched the price
The location is ideal The beds were very uncomfortable.
Hotel's position in the historical centre of Florence
Great Location near the Duamo accompanied by good rooms and helpful staff
location bathroom of the room was old and cold, not at the level of a 4 star
The bubble bath was a welcome delight. The room decor was awesome! The basket of fruit was delicious. We just loved every mininute! The stay helped make our 25th wedding anniversary wonderful. Had difficulty illiminating the light fixtures in the sitting room. The light switch did not function properly. Had to ask the front desk for assistance.
This is a beautiful hotel. What we liked most was it's location - very central - walk out the door and you are right where you want to be!! I can not think of anything that we didn't like about the hotel.
Professional service, exceptionally resourceful/helpful Concierge Internet service very slow, no wireless
hotel's placement is perfect. hotel was good .
excellent friendly staff provided great service
The location was excellent the service was good and the rooms were small but high tec
Beautiful modern rooms. We got two interconnecting rooms and they were very spacious. Hotel within walking distance to all the shops..
location was amazing. it is on piazza del republica, walking distance to almost everywhere. that the internet connection and breakfast were not free. i understand that hotels charge for breakfast but seriously which hotel in the world today still charges 20 euro per day for internet. internet is everywhere and it should be given to clients free.
I liked every thing in the hotel. Some of the staff at the frontdesk are not friendly. Don't take the breakfast it cost around €30, eat out there are lot's of places to eat in around you.
Best location Location and the room
It is an elegant hotel, and nicely located.
The porters were extremely helpful and the decor beautiful. I paid top dollar for a suite at Relais Santa Croce to make our stay in Florence special for our honeymoon. Although they were made aware it was our honeymoon prior to and upon arrival no effort was made by any of the staff to acknowledge this fact. From a five star hotel I expected at least a congratulations or welcome but felt we were just another guest to make money from.
Excellent service from an outstanding staff. We were completely satisfied !
Location is very good (center of Florence's historic district, next to Santa Croce). Nice views from our room of Santa Croce. Historic building. Room was quite spacious for Italian standards. Free internet. Price was a little high. Cost of breakfast (not included) is 25 Euros. You need to walk some dark corridors and go up an elevator to walk from the lobby of the hotel to reception.
Excellent staff, lovely clean rooms, very good bed, nice shower too
Very poor conditions in the rooms. Poor bedding and pillows are very hard. The windows overlook the bustling street, so it is impossible to sleep at night. In the shower is growing mold.
The best hotel in the world! No
Location, the palace is really nice, fresh nice rooms, nice views on the city and surroundings. Corridor is noisy ( no carpets in the corridor ).Contemporary furniture in the common rooms is a bit cheap, one would expect a more opulent interior.
Staff is not as competent as expected. We asked for several recommendations and weren't directed to good places. We spent 4 nights there; on the last day I asked for a late checkout at 2 pm and was met with resistance. Meanwhile the hotel was relatively empty! For such a reputed establishment, extending the checkout shouldn't be such a big deal. Staff was rather disappointing.
The staff were friendly. A beautiful building in a good location. The breakfast at 25 euros is a rip-off!!!! - go somewhere else.
The room was good (although no view) The hotel lacked services which I would have expected from a hotel charging this much (eg room service).
Great location. Very attentive staff. Good breakfast. Great view from the roof. Noise in the streets at night
Staff was exceptional- very friendly and willing to help! Hotel is in a good location and still very quiet! I felt very pampered
The desk staff were exceptionally helpful, especially Mirko. More regular (non decaf) coffee in the rooms would be nice No all day cafe or restaurant, drinks very very expensive compared to elswwhere, breakfast expensive too.
Good location, nice rooms, friendly service bad sound proofing
The Grand Hotel Cavour was in a great location to walk to the Duomo, Uffizi, Piazza Republica and many other attractions. The staff was the friendliest and most helpful I have ever seen. The breakfast is included and had something for any appitite including cappucino and expresso! Loved it there! The showers are a bit tight, the lighting was very low in the bathroom and the toilet paper was given out very sparingly. We bought our own.
Great locations, very good staff. Weak Internet signal (53%), which the Hotel believes is normal.
This hotel is amazing! The location is perfect, as it is only a couple of minutes walk to the Duomo. The staff were super friendly. Our room and bathroom was clean and very modern (i.e. glass showers). The breakfast included a huge variety of foods (bacon, eggs etc) and there is a rooftop terrasse where you can eat breakfast or share a bottle of wine watching the sunset with an amazing view of Florence!! I definitely recommend this hotel!
I am well travelled and I will honestly say that your hotel staff was one of the best! They were all so friendly and helpful. I stayed one night, then returned on my flight out because the service was that good. I'll definitely be back and would recommend your fabulous place! My first room only had 1 outlet in the bathroom.
Great location! Walking distance to all major attractions. Room was very spacious - with living area + bedroom. Rooftop terrace had an awesome view of the city. Large selection for breakfast. Although the rest of the bathroom was very clean, the shower had mold around the edges.
The reception staff The room it self
Convenience to the tourist areas in Florence Access to wireless internet was only from the lobby area
location no view. room too small
Excellent location. Great views. Worth paying a little extra for an upgraded spacious room.
The position of the hotel is excellent, you can go out shopping, sightseeing and come back drop things off and go out again.
Situation is ideal. Breakfast tasty but very badly organised.
Location! Couldn't be a better spot in Florence.
Central location ideal for a short stay - you can walk to see most sights n/a
Excellent breakfast, friendly and helpful staff. Superb central location.
Best location in the centre of Florence. Literally 2 minutes from Piazza delle Signorie, the Duomo, Ponte Vecchio and Piazza della Republica. Coin department store is next door and La Reniscente one block away. Mattress too soft.
The location was in the heart of Florence. The bathroom was small and got crowded when getting ready to go out in the morning.
That it was in the heart of the city
Hotel Balestri is conveniently located, very close to Uffizi Galleries, Ponte Vecchie, Museo Galileo, and many other attractions. It was very clean and the front desk staff were very helpful and attentive. The hotel doesn't have a bar, per se, but will serve customers from a limited alcohol menu.
Staff were excellent - helpful, and charming. Location was superb, right next to the Uffizi gallery, and on the banks of the river. I liked the charm of the foyer area and the no-nonsense but well appointed facilites. I would definitely use the hotel again. A little more attention to lighting in the room (bulb not replaced, for example), plus non-slip shower flooring would reassure.
the staff was very helpful and pleasant and very attentive to your requests. Breakfast was very good. European style, but very good. We had a room with a river view and the view was beautiful. The room was quiet for sleeping and yet just a short distance away, there was much activity, nice restaurants and in the evening, near the Uffici and the Piazza Senioria (not sure of spelling) there was always a young musician playing music. It was very romantic. No, my experience was very positive.
Lovely hotel, great location, very helpful staff, great breakfast room small by US standards, probably average for European hotels
Lovely hotel with helpful staff, catered to a more mature clientile
The view from the room balcony over the river was breath-taking. Great location for site seeing.
The hotel's location is excellent. You can walk to most of the popular tourist attractions. The breakfast was good and the breakfast room was pleasant. The only thing unpleasant, was the room freshner smell. Opening the windows helped temporarily.
The staff was always extremely helpful and fluent in several languages; the location on the Arno River just steps from the Ponte Vecchio was unbeatable; and the wonderful complimentary breakfast buffet every morning started my days off well. I can't wait to go back!
The hotel is lovely, large, well appointed rooms with a nice bathroom. The location is great, right on the Arno. It is a great value, and more of a 4 star than a 3 star hotel. Highly recommended. It would be nice if they included boiled eggs with breakfast rather than charging for them.
Great location, friendly reception staff and clean comofortable rooms Breakfast bufet was dismantled while we were still eating
Great Location, the price was deffinatly worth it concidering it is very central to everything.
Love the location of this hotel - very close to Pitti Palace and Boboli gardens, as well as the Ufizzi. I love the area and literally seeing the Boboli garden house from the breakfast table. The breakfast is pretty nice quality and the view from the terrace is one of the nicest in Florence. The hotel has also adopted two friendly cats that laze on the terrace. The staff has always been terrific. I did not like the noise this time. I have stayed at this hotel before, but on upper floors. This time I was on the second floor and the street noise of the vendors setting up at 5 am, and people stumbling and singing back from the bars late into the night was more than I'd experienced previously. The two things that were upsetting this time, were 1) a fellow patron across the hall woke me up at 2 am on my first night there as he spoke loudly into his cell phone for 20 solid minutes, then again at 2:30 another call and again at 3 am a third. he apparently didn't want to bother the woman who was staying with him, who complained loudly, so he stepped into the hallway to take his calls right in front of my door, and proceeded to literally yell into his phone like there was a bad NASA connection to Mars. The second thing that was pretty bad this time was it seemed that the cleaning staff arrived at 5- 5:30 am every morning and proceeded to walk around directly above, sorting out their carts for the day. We really like this hotel, but if we have to endure this kind of noise, we will find another favorite place.
The hotel's location is its strongest point - very central and heaps to see and do and eat!!! All good.
I liked the ancient building of the hotel and its situation and also very good and friendly stuff. During our staying at the hotel we had 2 times change the room. First- because of problem with the wardrobe door in the room, the second time becase of the repairing works on our floor.
Fantastic location and excellent staff. Very good value for money, clean and reasonable breakfast. nothing to dislike
Location, value Had to friend Hotel get into internet, every time logged in and very slow
Location and free breakfast All good
Very close to all major galleries. Clean, upgraded at no cost. The best reception staff in Italy for assistance. Very pleased with the choice.
The position of this is hotel must be one of the best in the whole of Florence it is so close to everything there is to see. As soon as you walk out of the door you are there. 10 steps and you are on the Ponte Vecchio a 2 minute walk to the Pitti Palace a 5 minute walk to the Uffizi (which we didnt go in as the queue waiting to go in was ridiculous if you seriously want to go book it before you travel) a 3 minute walk to the Piazza Republica and a 6 minute walk to the Duomo. The roof top terrace on the 6th floor is the reason why I origionally chose this hotel and I was not dissapointed after a tiring day of sightseeing to come back to the terrace for a drink and relax was heaven.Of a night dinner is served on the terrace and although the menu is very limited (due to the very small kitchen area) the food wes excellent. I would reccomend this hotel 100% to anyone. For best buys in Florence you should go the market stalls around San Lorenzo theare fantastic I got the most fab leather jacket for £80.One of the best city breaks I have had.
Location was the best for us, breakfast was good enough I highly recommend. Rooms are small but that's not a big deal for us
location is perfect, near the most famous bridge of Frenze, Ponte Vecciho. You can arrive Duomo and Uffizi just by walking.
The location, the hotel staff, the comfort of the hotel, the breakfast, the 5th floor bar, the lobby for relaxing, the sandwich shop next door "Ino" no free wi-fi, that's it. Otherwise, it's perfect for visiting Florence.
Myself and indeed all the members of my group enjoyed our stay at this hotel. It is a fantastic place, right at the heart of everything. No
Staff, room service, breakfast, accommodations, but ask for extra pillows. Also, elevators are super slow, but do not despair as other facilities make up for it. Do not walk with luggage to hotel is the only holdback as streets are tough for luggage. Center to sightseeing. As the saying goes, "do not judge a book by its cover", as this hotel's small corner entrance does not do the interior justice. It is truly a **** hotel. No gimmick. Elevator
Location in central Florence is perfect for exploring the city. Staff is helpful and attentive.
Location was great, close to the main tourist sites. Distance from train station but it is only a short cab ride.
Everything was perfect and well above expectations.
I loved the location, stayed with my daughter and granddaughter, since my grandson is studying in Florence and has an apartmentacross the Arno. We felt extremely safe ande pampered by yourexcellent staff,and especially loved the bar on the 5th floor. There wasnothing I did not like.
The location was perfect. The rooms were great and very spacious. The staff was friendly and helpful and the rooms were very neat and clean. My only regret is that we didn't make more use of the rooftop bar and restaurant.
Great value. Great location. Very friendly staff. Excellent breakfast. Very nice room!
Location, cleaness, breakfast
The service adn the kindness of the staff. The location nothing
Everything!! Accommodations, location, charm, Comfort, Cleanliness & kind /helpful staff. Just perfect! Plus the amazing quality breakfast! Would stay there again & again!
Very well situated on walking distance of the city center. Limited breakfast buffet.
Good quiet location but within walking distance of all the main attractions. Spacious comfortable room with large balcony. Could do with a dressing table in the room. There is enough space. Restaurant on the expensive side.
I would recommend this hotel to anyone. It is an old hotel but it is very well maintained. the staff was superb, reception, bar, breakfast staff, all really helpful and smiley. I had a single room on the 4th floor with a balcony (magnificent view over the river). The room was very pleasant, not too spacious but more than enough for one person. the location is superb. walking distance to everything! Only a shower head in the bathroom of the single room (I got a glance of a double room and they do have baths instead of showers).
The Duplex room we booked was beautifully decorated, spacious with floor to ceiling doors opening to a glorious view over the Arno. Also, very tasty buffet breakfast. Reservation staff, in particular Silvia, were extremely helpful. Menu in restaurant was quite limited. A bit more seafood on the menu would have been nice. We arrived from Dublin at 4.15pm not having had any lunch. Full Room service didn't operate between 2 and 7pm when kitchen was closed. However, We did get a very tasty ham and cheese sandwich!
Assistance given by concierge in booking of taxi etc
Gorgeous, maybe one would call it old fashioned, but exceptionally well kept hotel, beautiful reception area, high ceilings, spacious comfortable rooms, superb staff, friendly and very available for every demand, supreme breakfast. This hotel will make your stay in Florence unforgettable, I'm positive of that! One of the truely great hotels of this world, and affordable as well.. Absolutely NOTHING!
We loved the view from our balcony. Staff made us feel very much at home.
convenient location, lovely hotel
Excellent location, staff welcoming and very helpful, confortable room with a wodnerful view!!! As before we found the quality of food provided at the restaurant (we had lunch on arrival and breakfast each day) was not of the standard expected.
Our room faced the river m, such a beautiful view. The room was nice & very clean. The concierge recommended some excellent restaurants. The street noise is loud at night, so either ask for a quiet room some where or bring ear plugs. The staff working the breakfast each morning could be a lot more friendly.
We were a short walk for the sites of Florence from Ponte Vecchio to the Uffizi Museum! Restaurants and cafes were plentiful and the staff was extremely helpful.
It is my fourth stay. The location of the hotel could not be bettered.The room standard is excellent for comfort. Nothing comes to mind.
The location is fantastic. The breakfast is very good: nice staff, quick service and good food. Some bathroom amenities were missing (empty boxes on arrival and never replaced), there was not a single free socket to plug in the computer. All in all the room felt like an OK 3-star rather than 4.
I liked the location. The hotel is beautiful and the people who work there are friendly and very helpful. The room was clean and had all I needed for the night I stayed there. The taxi for the airport was there in 3 minutes. Probably my review should say excellent rather than good. The drain in the shower was slow. I forgot to mention that to the front desk employees. I'm sure they would have fixed that if I had let them know.
excellent position. Spacious room. friendly but efficient staff no
The luxury comfort and the old world charm overlooking the river. Very romantic with good shopping and great resturants Leaving the hotel
We enjoyed the Hotel Berchielli very much. It was located right on the Arno. We literally opened our windows and could see the Ponte Veicchio Bridge. The location was fabulous. We were close to the Uffize Gallerie and the Duomo. The hotel was a little on the older side, which gave it some european charm. However, the bathrooms had recently been renovated and were modern and clean. During my stay I left behind a shawl I had purchased. We called the hotel figuring it was long gone and the hotel had it for me. We were impressed with the honesty of the staff. The hotel also provided a full breakfast buffet on their second floor dining room. Just around the corner from the hotel is the stop to catch the tour bus of the city. Try to take a day trip to Tuscany if you have the time it was wonderful. I would definitely recommend this hotel and stay here again. One last tip... remember to close the shutters on your window while in Italy it will reduce the noise level.
Florence is such a beautiful city with so much to see and do. Hotel Berchielli is a beautiful hotel, in a perfect location, with a wonderful helpful staff - a very nice place to come back to and relax after a day oftouring.
The staff are delightful and the setting is superb. The bathroom was dated and could do with being replaced sooner rather than later.
The location was excellent, the room was clean, and the staff was great. Breakfast was also superb. The rooms were a bit outdated.
hospitality of the hotel staff...
The location plus how clean the room and bathroom.
Spacious and Comforable bedrooms and excellent lobby spaces. Comfortable Air Conditioning
The location was great. It was quiet and the room was big by most standards, but by Florentine standards, it was fabulous (205) The staff were thin on tha ground badly organised, I struggled to get more than 4 hangers in the wardrobe! Is the little things that make a big difference because they should be in place.
Good location,room quiet,arty and quirky design,staff friendly,breakfast very good. Air conditioning did not work for three days,after repeated requests an engineer fixed the problem.Asked for a discount,they took the price of a bottle of water off the bill - 1 Euro ! Garage next door extremely pricey,no off street parking,suggest a cab or walk to the hotel.
the location was good and the design of the hotel was fantastic The big problem which would make me not stay here again was the noise from the street below - i couldnt get to sleep at all and the noise when on till well after 4am - I reccomend that the hotel use double glazing so when people stay in the hotel they dont have to sleep on the bathroom floor so they shut the noise out - or supply earplugs.
Clean and comfortable, Bar closed at 10pm and on one day it didn't open due to staff illness, whilst other staff seemed available but doing nothing.
Excellent breakfast A private function was held in the bar/reception area which meant hotel guests could not sit or have a drink that evening. We had to show our room passes to gain entry into the hotel.
We enjoyed the beautiful building and the location. I am sorry to say, but the staff was very unhelpful and very unfriendly. We stayed at a hotel in Rome called the Suite Hotel near the Piazza de Republico and had a wonderful experience. The staff was so friendly and helpful. Your staff coud learn from this staff on the proper way to take care of guests.
This was one of the best hotels I have ever stayed at. It is centrally situated to see all the key museums in Florence. The staff were very very helpful and always had a smile whatever the request. No
Very classy. Staff was extremely helpful. Locations was perfect. nothing! everything was great. If there is anything that might be chnaged a little is that the breakfast staff could be a bit more attnetive. This is a suggestion not a complaint.
Location is good. Close to Duomo, only few minutes walk away. we stayed in a room with my kids (4 people total) where we had enough space for each. Large room, comfortable beds, nice bathroom, clean and quiet. Only breakfast is not enough. Price is little bit high buy all hotels in Florence are expensive though.
I loved the hotel itself. I wanted a hotel with character and history and the public areas were just that. It was beautiful and felt old in a wonderfully historical way. Breakfast was fine and included breads and cereal mostly. The location was perfect, just a couple minutes to walk to the Duomo. Of course, the historical part of Florence is pretty small, so it was also easy to walk to any of the sights I wanted to see. The hotel and the room were also quiet. The staff also recommended an excellent restaurant that was just down the street and made a reservation for me (La Giostra). I reserved a Superior room and am just not sure that's what I actually got. My room was super small and in the annex building with a shower stall that was hard to move around in. Not at all sure there was anything "superior" about this room. I was hoping for a room with more character and history, something in the main building. I should have emailed prior to arriving and requested my room be in the main building. None the less, it was comfortable, if somewhat disappointing.
We had stayed at three hotels in different cities prior to our stay in Florence. All four of us agreed it was far superior to any other hotel we stayed in.
This hotel was chosen for its location in historic area of Firenze and ease of walking distance to the Duomo, Uffizi, museums, shops etc..Also it has its own parking; although it was quite difficult to enter with a large size car but that is the historic center of Firenze. The building is a 13 century palazzo with charming reception area, reading room and impressive breakfast room that served a delicious buffet style breakfast. The staff was very knowledgeable and spoke many languages. I had emailed the hotel for them to make reservations for ticket to the Uffizi on the day that I needed since they were unavailable online. The hotel did so with the same charge as the online site. Definitely will return to Monna Lisa and recommemd it to al One should ask for the interior courtyard facing rooms of the main building because of the traffic noise on Borgo Pinti or for the rooms overlooking the garden. We had 2 rooms changed and the staff was most accomodating to make our stay enjoyable. But beware of the mosquitoes even if the temperature is 14C! so don't open your windows at night.
Great location. Lovely premises. No.
The location was handy to many local attractions and places to eat. I thought the setting of the breakfast room was superb. It was a beautiful room with a great view out into the courtyard.. I was more than happy with my experience at the Monna Lisa.I was on the ground floor so I was not certain if there was an elevator, this could be a problem for some people and again I am not sure if this was mentio ned on your website.
Very very nice hotel, nice staff, good location, relaxing... should be there when you are in Florance
The room was wonderful. Amazing antique furniture and art work. The location could not be better for a Florence sightseeing vacation. Breakfasts were excellent.
I loved my stay at the Monna Lisa. It is perfectly situated for anyone taking advantage of the many tourist destinations in town yet near the edge enough that you feel like you live there. The staff was magnificently friendly and the hotel was wonderfully appointed. Regina at the front desk was fantastic and even got me a rush ticket to the Accademia. Mil Grazie! I never write reviews, but the Monna Lisa deserves one!
We have had several opportunities to stay at the Mona Lisa and have never been disappointed. Staff was very friendly and helpful and the charm and accommodations of the hotel exceptional!
The hotel is an old palazzo and is absolutely stunning. The mattresses and pillow are too hard for today's taste. Even having softer pillows would help greatly. It was hard to sleep on such hard mattresses.
Check out person was rude, very unfriendy
very Italian with original art and has a beatiful gardin.Breakfast a bonus. Great location. Don't be folled
Staff was helpful and very nice, Willing to help with anything you needed help with. Great location!
the location the service the politness
Excellent hotel and very convenientl;y positioned in Florence. Only issue is price casued by the weakness of the pound against the Euro.
It was a great location The staff were not very welcoming and informative. There was a really unpleasant smell during our entire two day stay. Hotel lacked atmosphere.
Very accommodating staff. Very clean and stylish hotel. Great breakfasts and great central location.
The staff was gracious and accommadating from start to finish. Paid breakfast buffet was hot and fresh. Great stay! Will return.
Location is excellent and staff were very helpful and nice.
A truly contemporary experience that was refreshing after being immersed in the Renaissance architecture and art of Florence. Excellent location right on the Arno. The staff was very efficient if not overly warm and friendly. They were often understaffed (problem with management) with people lined up at the front desk w/ only one young woman trying to serve everyone. We felt well cared for by the hotel, through many email communiques, a beautiful, quiet room, and a lovely bottle of champagne to celebrate our anniversary. We are in our 50s, travel extensively, and found that the other guests were much younger; acted entitled, and rude. This is no fault of the hotel, just who their clientele attracts....we might try another Lungaro property next time.
Great location , cool hotel, They had a problem with the internet which was not solved while we were there. We were there for business and therefore that was a big problem. I do not think that hotels understand how important is Internet these days. If they have a problem, they should come with alternative solutions. The internet was offered free, which was good, but............. did not work! Hopefully it was just a bad luck.
it was comfortabl
I loved the buzz, atmosphere and staff in the fusion/ restaurant bar - I loved the double shower.- Clean sheets every night pure heaven!! Hotel too cold- breakfast poor choice - lack of info re the facilities at sister hotels without asking - waiting for water to come through system ( a bit strange)
This hotel is great, the location is central to everything you need in Firenze. The roof top bar is a great place to have a drink and watch the sun set over the Arno. The staff made our stay even better with smiles, great english and good knowledge of the area. Our first room was small, and luckily for us the hot water did not work and we got upgraded to a room on the 2 floor. One of the best rooms i have ever stayed in.
Very nice room, excellent location. Room over Ponte Vecchio was very noisy at night with drunks and football fans performing in the street below, and rubbish trucks early morning. Rooftop terrace which was main attraction was closed as soon as it started to rain, despite being fully covered.
accomodations, staffs, views, location, and etc....everything you could come up with ideas about a nice hotel nothing
Design and style of hotel. Very good level of staff. Location.
Location was excellent, close walk to all sites. Great beds and bedding. Stairs in the floor corridor could use railings.
The young staff was very welcoming and the location at a place like Florence was attractive. Room furniture was interestingly designed but not well looked after; one leg of the study chair was about to fall off. Wireless reception was practically unavaliable, one had to chase reception.This is not understandable at this time and age and at such a relatively highly priced hotel.
Clean, romantic, elegance, perfect I have booked one of your hotel and the others in Vinince through online by credit card, your hotel manager asked for accomodation payment when we leave, the others aggred that we have paid on line, we booked hote online all the time, once confirmed and prepaid by credit, we will never asked for payment when we leave, if so, it should not happen in such stand hotel like you. We keep the cash recipts till our credit card statement to approve "double paid" situation.