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The bubble bath was a welcome delight. The room decor was awesome! The basket of fruit was delicious. We just loved every mininute! The stay helped make our 25th wedding anniversary wonderful. Had difficulty illiminating the light fixtures in the sitting room. The light switch did not function properly. Had to ask the front desk for assistance.
It was no rain, thanks.
location bathroom of the room was old and cold, not at the level of a 4 star
They offer the best breakfast buffet in the morning, excellent selection of eggs, rolls, pastries, fruits, cheeses, cereal etc and hot american coffee. The breakfast room is nicely decorated and service prompt and friendly. A great way to start your day. The rooms are very clean, bar/lounge area looks newly decorated and a nice place to enjoy an evening cocktail. Very friendly and accommodating staff.
Location was excellent. walked everywhere & many great restaurants & wine bars nearby. Staff was very accomodating & friendly Price was high but quality matched the price
Great Location near the Duamo accompanied by good rooms and helpful staff
The location is ideal The beds were very uncomfortable.
Hotel's position in the historical centre of Florence
This is a beautiful hotel. What we liked most was it's location - very central - walk out the door and you are right where you want to be!! I can not think of anything that we didn't like about the hotel.
Staff were accommodating. They initially offered us a room with a view of the inside of the building (I would not call it a courtyard) and down many halls away from everything. When we requested another they gave us one on the 5th floor, street side with a bath tub. I did request these amenities beforehand, however, they tried to give us a substandard room. Is this because we booked through Booking.com?Need to be persistent. Location can't be beat. Hotel is beautiful.
Excellent service from an outstanding staff. We were completely satisfied !
Staff is not as competent as expected. We asked for several recommendations and weren't directed to good places. We spent 4 nights there; on the last day I asked for a late checkout at 2 pm and was met with resistance. Meanwhile the hotel was relatively empty! For such a reputed establishment, extending the checkout shouldn't be such a big deal. Staff was rather disappointing.
The best hotel in the world! No
Excellent staff, lovely clean rooms, very good bed, nice shower too
The staff were friendly. A beautiful building in a good location. The breakfast at 25 euros is a rip-off!!!! - go somewhere else.
Very poor conditions in the rooms. Poor bedding and pillows are very hard. The windows overlook the bustling street, so it is impossible to sleep at night. In the shower is growing mold.
The porters were extremely helpful and the decor beautiful. I paid top dollar for a suite at Relais Santa Croce to make our stay in Florence special for our honeymoon. Although they were made aware it was our honeymoon prior to and upon arrival no effort was made by any of the staff to acknowledge this fact. From a five star hotel I expected at least a congratulations or welcome but felt we were just another guest to make money from.
It is an elegant hotel, and nicely located.
Location is very good (center of Florence's historic district, next to Santa Croce). Nice views from our room of Santa Croce. Historic building. Room was quite spacious for Italian standards. Free internet. Price was a little high. Cost of breakfast (not included) is 25 Euros. You need to walk some dark corridors and go up an elevator to walk from the lobby of the hotel to reception.
Location, the palace is really nice, fresh nice rooms, nice views on the city and surroundings. Corridor is noisy ( no carpets in the corridor ).Contemporary furniture in the common rooms is a bit cheap, one would expect a more opulent interior.
Staff and location Breakfast buffet and some rooms noisy
Cappuccino. Staff was understanding. The rooms next to the street are noisy because of the late night bars and at this time of year you can't have AC in the rooms because one system works the entire building. If you are hot or uncomfortable you have to open a window which just lets the noise in. Street cleaners, and trash service comes by at 5am which is nuts! Breakfast was blah...Single room was a closet and horrible shower. Im in shape and didn't fit in the shower.
The staff at Helvetia Bristol could not have been warmer and more accommodating during my four night stay. Their warm welcomes and spot-on suggestions were greatly appreciated. I love this hotel and will definitely return. It is a historic boutique hotel (don't expect large rooms). The location cannot be beat in central Florence. The rooms are small and in need of a little love (new carpet).
excellent concierge and service
The location is perfect. 10-15 minute walk to everything, but quiet location. Service like one does not find anymore. Worth the money.
Beautiful authentic Italian and very freindly helpful staff. Only downside was the room was boiling hot and there was no option to turn off the heating or turn it down, you could not have air conditioning in the winter even though the weather was really mild. When we opened the windows we got bitten by mosquitos.
Service impeccable; centrally located for everything including museums, shopping, restaurants, train station; cleanliness and decor wonderful; will stay there again
Center of the beautiful city, nice small hotel, not very cheap, but wort to stay in it. If you come by car, ask taxi driver to go there and follow him, Almost imposible to find tha way on your own. Valet parking closed until 7 am. I had my flight earlier. Hotel helped me to deliver car to Avis and sent my belongings from car to me, but generally it is not acceptable.
Attractive and very central We thought the 50euros charge for parking was astronomical!!!!
I enjoyed the beautifully appointed room, the large bathroom and excellent shower. The staff was exceptionally helpful and went out of their way to recommend places to visit or for dinner reservations. Food at the hotel was also very good. I do not have one bad thing to say about this hotel. Would definitely go back and would recommend to a friend.
Friendly staff, great room
Nice hotel, great staff AC not working - resulted in open window - resulted in about 15 mosquito bites!!!
Professional service, exceptionally resourceful/helpful Concierge Internet service very slow, no wireless
Best location Location and the room
excellent friendly staff provided great service
The location was excellent the service was good and the rooms were small but high tec
location was amazing. it is on piazza del republica, walking distance to almost everywhere. that the internet connection and breakfast were not free. i understand that hotels charge for breakfast but seriously which hotel in the world today still charges 20 euro per day for internet. internet is everywhere and it should be given to clients free.
I liked every thing in the hotel. Some of the staff at the frontdesk are not friendly. Don't take the breakfast it cost around €30, eat out there are lot's of places to eat in around you.
hotel's placement is perfect. hotel was good .
Beautiful modern rooms. We got two interconnecting rooms and they were very spacious. Hotel within walking distance to all the shops..
the hotel is absolutly great specially its near by the river & the shopping area..the staff were amazingly adorable and helpful ...i remeber "marco" he was great and all the other but i cant recall there names now..last day i needed a late check out ..they provide it free freee freee with a wide smile...u must see this amazing beutiful castle i wished i could stayed more
SPA (small but nice) and massages. I am Italian and found breakfast delicious (cappuccino) Room's temperature was too low when we first entered (18°)
this one is a brand new one only opened in May 2009. The room is spacious and is very clean, with a spacious marble bathroom. It is small and cozy. I will go back if I visit Florence again.
Excellent location. Walking distance to all the main attractions of Florence. Quiet neighborhood inside the busy town center. Room service expensive for what it was.
the welcome and efficiency of the staff and also the quality of the breakfast. a special mention for the sophisticated spa and treatments. The room was very comfortable and wel equipted. the lounge is welcoming. the lighting in the beautiful bathroom was deficient but I understand this will change soon.
Nice location, nice property Be sure not to stay in a standard room, when you pay for a deluxe room. Booking.com classifies the rooms by size, but the hotel receptionist said, size does not matter, it is the services included (spa, mini bar). The receptionist also refused to change the reservation to standard room, as it was made trough booking.com. I took us 15 minutes and some nerves to get the room we paid for as advertised on booking.com.
The hotel is very well located within few blocks to major attractions and "centro storico". Be careful with the shower in the restroom because it is a step down from the floor and you can easily fell down.
wonderful breakfast with fresh juice, home-made bread and delicious fruit very central to the city nice staff nice room no
It was a very beautiful hotel with an excellent staff and it was in an excellent location. We liked everything about the hotel.
Very elegant, located in a perfect spot in Florence's luxury shopping area and also very close to city's center and monuments, clean rooms and good service by staff.
Luxury and elegant comfort in a sophisticated setting. Perfect location for seeing all the sights. Knowledgeable and helpful with all requests. Hotel combines the modern and ancient with great respect and charm. Looking forward to staying there again and again. It was perfect, no issues.
The rooms were super nice, spacious and elegant. The staff was extremely nice, accomodating and personal. N/A
The room was spacious, very well presented and comfortable. As the hotel has been open only since January 2009 everything is virtually brand new! The staff were all extremely helpful. The location of the hotel close to the Piazza della Repubblica couldn't be more convenient for exploring the city. My only caveat is that the breakfast menu could have been a little more extensive, but the quality was good. I would certainly recommend this hotel, which is good value for the price.
Beautiful room and excellent staff. Wonderful roof terrace.
The staff is amazing and very caring. From Leonardo who created us as we walked into this charming 12 room hotel to Thomas who took care of us during breakfast, to the concierge who took care of our travel needs. The hotel rooms are charming, spacious, and have good sized bathroom and kitchenette which was great. Only two things stopped me from giving this place a 5 star rating: 1. The hotel at night has a oder in the rooms. They try to mask it with the glade / vapor sprays on the floor but it does not do the trick and can smell like a wet clothes. 2. My pet pieve, no iron and on the weekends no other option to iron. It is an Italian law supposedly but I stay at a Westin and Hilton in Italy which both provided me with an iron and ironing board
Excellent location close to all attractions. Very spacious. Well designed luxury rooms with attentive staff. Breafast could be slightly better quality given price. Internet wi-fi was spotty.
nice to see so many nice drawings on the wall, lots of books provided, plenty spacing, the design of whole room & all the details of the room are very nice & luxury e.g. cashmere blanket, staffs are helpful the wifi internet is super slow, there're no body lotion provided, the shampoo & bath form are not gd quality,
The location was ideal, The staff was warm and welcoming. They were extremely helpful, knowledgeable and available at all times. The decor was fantastic, contemporary yet cozy. The breakfast was fantastic. There were quite a few tiny bugs in the room and common areas.
Room, Location, Surroundings, Staff
We got upgraded to a beautiful room. Hotel was reallllllly nice! Will come again :)
I have experience a lot of luxury hotel , but in this hotel I found them very helpful .The second night for me in the hotel I had an emergency case where my son chocked with food I called the reception and they were there at my door step helping me out like one of their family member I appreciate that . And recommend it to all my friends.
Very attentive staff at all stages of our stay. Upgraded to include breakfast - a sinificant cost saving. Extremely helpful and knowledgeable concierge. Very friendly restaurant and bar staff
The staff was excellent, and the restaurant also I was missing a swimmingpool
Exceptional rooms with very helpful staff Not able to use an american hair dryer in the room due to power surge that occured when using. I used the same hairdryer in Rome and Tuscany without any issues.
The hotel is beautiful and the staff is nice. I found the price to be excessive as compared to the hotel facilities and service--it is definitely a nice hotel but the price is overvalued. One issue that is very bothersome is the air conditioner turns off after a certain time during "winter" but it was very hot during our stay and they still had it turned off. They finally did turn it back on for a longer period of time, after we complained.
great service. Beautiful hotel
the overall high level of service and luxury appointments
The rooms need more ligth
Perfect hotel, only best feelings about personal and the hotel itself! Great experience!
Above all the attitude of the staff - professional, courteous, helpful andwarm. No
Great place and a great location Very Homey
good service small room, no window view
I have stayed at the hotel many times with my husband and it felt like returning to a well loved home - the staff and attention to detail is super and jk PLace has cornered the market on "boutique" Nothing - it was all super
Wow, a beautiful hotel. Fantastic location, wonderful staff and the most comfortable beds. We were given excellent restaurant recommendations. lovely breakfast included.
After enjoying the countryside for almost a week, we loved the extremely comfortable bed and lovely bathroom. Perfect! It was a bit off putting not to be told about the noise from the street which could have been far worse if the construction crews had been working when we were there. Also, we had to wind through the lobby to find staff...
The staff were very friendly and helpful, the atmosphere was very calming and luxurious. Not really, except the room was quite small, but very comfortable
Excellent location - short walking distance from the train station, beautifully decorated, staff providing an excellent customer service, the best hotel - MUST - when you stay in Florence! N/A
Quite simply the best boutique hotel I have ever stayed in. Since it was our honeymoon, they kindly upgraded us from their 2nd best room, to their best room. It was a beautiful room, and a wonderful 3 night stay. The hotel is excellently designed and appointed. The staff are gracious and helpful with everything.
position,size of room,friendly staff,good breakfast ,parkinng
Service - reception and restaurants It's pricy
The A/C was off and the room was too warmWhen openning the windows a lot of mosquitos came in. It was a very bad experience with so many mosquito bites.
Its quiet and clean for such a big hotel. The breakfast was very expensive. When you only want some fruit salad, yoghurt, orange juice and coffee then forty euros is a waste of money.
Location, appearance, food, gym equipment. You have to pay for the internet service. For such an elegant hotel, it's really tacky to charge to use the internet.
Surely one of the best hotels in Florenece. The stuff was very helpful and spoke fluent English. In addition they proposed an alternative parking (20 euros/night) instead of the expensive hotel garage. Moreover they were more than happy to upgrade our rooms to river view ones (with no additional charges) for the second and third night due to faulty aircondinioning system.
It is right on the one of side Arno( river) Hard to breath in a room because a lot of things. Not enough space for life.
Being upgraded to a small suite overlooking the river. Nothing
This was the nicest hotel and staff we stayed at in Italy. The rooms were large, comfortable beds. Bathrooms were good size. Beautifully decorated. Staff was exceptional! Conveniently located, great views.
An ok hotel, not what you are expecting from a Westin hotel... the only thing that really mentions a Westin is the price ... Even that you are paying a nice amount of $$, anything you are asking for beside of your bad will be an extra, with an outrages price... parking is 40 Euro per night, a double espresso 10...
Super frienly staff! Some noise from another room.
cleanliness and shower. Bes tshower ever. The bed was extremely unconrtable, I have suffered back ache in the morning.
Beautiful hotel in a convenient location, very polite and helpful staff & an amazing breakfast to start your day! :)
Peace and quiet Shower
Professional & friendly staff Cleanliness of rooms
Excellent location Not enough stuff. Cleeanliness of the room and the rest was not the same.
The location is excellent. It's close to almost all the famous places such the Uffizi, Palazzo Strozzi, Palazzo de Medici, Pitti Palace, Ponte Vecchio, the Duomo and La Galleria de Accademia (Michaelangelo's David).
Staff were very welcoming. I can't think of any bad points!!!
polite and helpful staff; comfortable and clean rooms; large bathrooms; good breakfast every morning with a variety of items: croissants, fruits, yogurt, cereal, rolls and antipasto meats. Great way to begin your day.
no comment. we only state for couple of hours and check out at the morning 5:00 a.m. we have 4-5 pcs big luggage but no one come to help us to handle the big luggauge when we step in the hotel, they just look at us.
Good breakfast and is in a clase location to move around It is too noisy for being next to train station, my room has the windows that did not close properly and when reported they personal just had excuses and told that they were no other rooms available . Seems the motto that client never has the reason, not even a refund !
A beautifully furnished, neat and simple hotel. Quiet and comfortable room with spacious bathroom.
Right opposite the train and bus station so,if one is travelling from pisa,like we did,once there you don't have to worry about how to get to the hotel.Beside it's close to the centre and the river Arno.Very comfortable beds. We did not like the hot breakfast but the rest is ok.Initially i did not like the interior as it's a bit old and i was expecting a nicer room like the one shown in the pictures when making our booking,but then i got used to it.
the room is perfect, everyone should stay in this hotel when you travel to Florence.
The snack bar was nice and it was right across the street from the train station which was a plus Our room had 3 people in it and we only got 2 bath towels no extra blanket for the 3rd person. The air conditioning was poor it was never cool enough in the room forget about blow drying your hair cause the dryer turned off after 3 mins of using it.. let alone at 6:30 am the people who work there were slamming doors and it was right next to our room it sounded like they were in our room that's how loud it was.. it was every day.. when we seen pictures of this place we thought it was nice but when we got there it was a whole another story
Fantastic hotel. The room was very big and tidy. It had a wonderful view on the city.
The location was good. The lobby smelled bad every single day we were there. The bathroom shower leaked water all over and created a mess. It was not as nice as I expected for the price.
It was hard to find our room in the new wing.
The hotel has a great location but that's about it. The room I was given was #400 and the only nice part was the bathroom as it looked new. Tint room and very dark Hated the room but I am sure they have better rooms but wasn't given an option to select while booking
Convenience to the tourist areas in Florence Access to wireless internet was only from the lobby area
The room was good (although no view) The hotel lacked services which I would have expected from a hotel charging this much (eg room service).
The desk staff were exceptionally helpful, especially Mirko. More regular (non decaf) coffee in the rooms would be nice No all day cafe or restaurant, drinks very very expensive compared to elswwhere, breakfast expensive too.
The Grand Hotel Cavour was in a great location to walk to the Duomo, Uffizi, Piazza Republica and many other attractions. The staff was the friendliest and most helpful I have ever seen. The breakfast is included and had something for any appitite including cappucino and expresso! Loved it there! The showers are a bit tight, the lighting was very low in the bathroom and the toilet paper was given out very sparingly. We bought our own.
The reception staff The room it self
This hotel is amazing! The location is perfect, as it is only a couple of minutes walk to the Duomo. The staff were super friendly. Our room and bathroom was clean and very modern (i.e. glass showers). The breakfast included a huge variety of foods (bacon, eggs etc) and there is a rooftop terrasse where you can eat breakfast or share a bottle of wine watching the sunset with an amazing view of Florence!! I definitely recommend this hotel!
Great location. Very attentive staff. Good breakfast. Great view from the roof. Noise in the streets at night
Great location! Walking distance to all major attractions. Room was very spacious - with living area + bedroom. Rooftop terrace had an awesome view of the city. Large selection for breakfast. Although the rest of the bathroom was very clean, the shower had mold around the edges.
Staff was exceptional- very friendly and willing to help! Hotel is in a good location and still very quiet! I felt very pampered
I am well travelled and I will honestly say that your hotel staff was one of the best! They were all so friendly and helpful. I stayed one night, then returned on my flight out because the service was that good. I'll definitely be back and would recommend your fabulous place! My first room only had 1 outlet in the bathroom.
Good location, nice rooms, friendly service bad sound proofing
Great locations, very good staff. Weak Internet signal (53%), which the Hotel believes is normal.
Nice place, Perfect staff
the wonderful lounge area...very welcoming/friendly staff all around..Comfortable rooms and a great location....great experience
Good wifi, safe location near good restaurants, helpful staff AC was adequate Power in the room that required key card was finicky and turned off automatically many times
Great staff, great location, free assortment of amazing foods during happy hour 6-8pm...... Highly Recommended
very beautiful hotel, wonderful location the prices are a little bit high!!!
Value for money, a bit anonymous, ok breakfast buffé, good service. The hotel only has wifi in the lobby and they charge for it which is not up to date i terms of hotel standard 2010.
I stayed for just one night there are no special comments, but the cleanless of the hotel, location and the information on website is in line with the quality of the rooms.
The hotel was located right beside all the sightseeing and shopping. The rooms were extremely clean and the breakfast was excellent.
Good central location in city, Friendly and efficient staff, Comfortable and clean room.
Went on a romantic getaway with my fiance and this place was exactly what we were looking for. The location is outstanding, price amazing considering what we got. Staff was so, so accommodating. Loved the hotel bar, the bartender was amazing. They have happy hour every night too, and it was great fun. The bar didn't have computers, so i felt like the bartender got bogged down in paperwork when he could have been mingling with customers.
The concierge/front staff, where absolutely fantastic. Helpful and with a smile. Reviews completed on booking.com indicated cold reception/assistance by front staff. Our experience was actually very different, perhaps because we could speak a bit of Italian. Overall fantastic front desk, helpful in every way. Great location of the hotel and very tranquil considering it's situated in such a central and great location. Hotel rooms are small however this is not unusual for hotels within any european city. The senior staff for the breakfast service was very efficient, however quite cold and impatient. The service was of great standard.
Excellent location, close to everything. Very friendly and helpful staff. Nice bathroom. Nice selection of breakfast with tasty pastry and fresh fruit. Internet access is outdated - a computer in the lobby or wired in the room, both charged and quite expensive.
The beds were very comfortable with wonderful linen. The room was spacious and clean. There was a strange smell outside the hotel.
Location, quality, service, rooms
the pool was vert useful as it was so warm. there was a building site outside the hotel which we did not know about it.
Ideally located, within walking distance from the various places of interest, including cathedrals, shopping district, dinning, bus & train terminals.
The Grand Hotel Minerva is in an excellent position for touring in Florence. Close to the Duomo, shops and restaurants. For the price charged over a weekend, breakfast should have been included.
Convenient location, helpful staff. Good roof pool area with nice view. Room smaller than expected (for a superior double). Work was also taking place in the square meaning the church was covered in tarpaulin and some access roads were closed making it awkward to drive to - also car valet parking service was expensive and we didn't know where vehicle was stored.
central location, excellent pool area, very good breakfast, nice staff jacuzzi in bath didn't work; no shower curtain, so bathroom got flooded when we had showers; piazza outside is being refurbished, so it is a bit run down at present
Location and good mountain view from suite. Great breakfast. Not particularly clean and the folding beds in the suite not comfortable. Staff were professional but not particularly engaging however.
Good location in relatively quiet piazza,easy walking distance to main sights in Florence. Also close to train and bus station for excursions.
Fabulous location and very pleasant staff. Would return any time.
Great location, great pool, great bar, great breakfast. Rooms were not sound proofed and we could hear quiet music next door and everything in the hallway. The beds also rolled far too easily and we're constantly shifting
Breakfast was included No extra charges, service charge and taxes -a true plus Construction in front of the hotel