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The staff was friendly and helpful, the hotel itself was extremely nice. Breakfast was amazing. The rooms were good size. Overall we felt we got a great hotel for a reasonable price.
Location. It is in the middle of nowhere.
The Crowne Plaza in Fostet City is a great hotel to stay at. Appears they upgraded the interior. Breakfast buffet was great. Parking and Internet is included and you can't beat the location. Staff was very friendly and accommodating. Will stay here every chance I get.
Japanese restaurant had the freshest sashimi. Nice jacuzzi Low ceilings made it clostophobic Staff took a while to answer phones at night
The pillows were very soft, and there were a lot of them. Plus, HD TV.
I will be back!
Good employee and nice breakfast
bed is good front desk needs to improve
Very nice hotel. Impressive lobby. Pleasant, comfortable, clean rooms. Noise in hall of our floor on Saturday night due in main part to three separate high-school reunions at the hotel. Probably can avoid this by not booking weekends in September. I don't blame the hotel.
Great location for a visit to San Francisco and Bay area. Great lobby, rooms relaxing stay you'll like it. Reasonable rates In the Future will stay there when we need to relax for the weekend in the San Francisco bay area. ext time we stay The buffet looked great and will try it next time we stay at the Crowne Plaza Hotel San Mateo! none
This 4-star hotel is really good value for money. Especially if booked around the weekend! It's a great location, if you are winding down after a trip around the Bay Area and want to just relax before your long haul flight. The restaurant and cafe/bar are somewhat intertwined. Opening hours of the restaurant weren't clear. If you want to grab a late lunch, the cafe/bar is pretty good.
Location. Under much needed renovation. Would have been nice to know at time of booking. Air filter so plugged air wouldn't flow. Toilet wouldn't stop running. Blood on comforter. No coffee maker in room. Not at all what you'd expect from a Hyatt. Staff was great when we told them about issues.
Under construction, noisey
Food at 360 was great. Beds were comfy. No microwaves in room. No liquid coffee creamer, just powder.
Exceptional customer service. Unclean.
Location The whole place smelled dusty due to the construction-- I booked a 300 dollar room and they said that there was no running water--- moved me into another room with no view but not any cheaper
The staff was very accommodating and helpful. The shower was not clean and was hard to turn on. Water pressure was very low. Not desirable.
The bath robes and the gym it's 24hrs How the tv worked and the remote sorta sucked. They need to upgrade
we didnt like much. they didnt include on the web that the hotel is going through massive renovations. pool was closed which we wanted to use so badly during our short vacation. The gym was also out of service. it was very disappointing of an experience.
Beautiful hotel with strong drinks! No nightlife near by.
Location Valet and bell hops were friendly and helpful. First check attempt was not successful due to a power outage that only affected the computers. Employee was also rude and really should find a job that does not involve working with people. Attempted to order food to go in the restaurant, after waiting for 25mns while the waiter was watching a football game we gave up and left. Rooms were dated and dingy. Would not recommend as a platinum passport member.
Room layout, beds, a lot of outlets, very clean HUGE construction project in the middle atrium, hence noise and no restaurant. Bathroom amenities very, very limited - need to ask for basic things like Q-tips and other (yes, they are available - a nice list in the room) but having only soap and shampoo in the room is not sufficient
The hotel was very clean and the staff was very pleasant and polite. We were staying for one night before having to be at the UCSF children's hospital the next day and we all slept like babies. The beds were extremely comfortable and the linen was very soft overall we had a great stay.
Parking is $25 Come on. Also, Westin withheld $100. from my card for "incidentals" wi/o notification. The cheesy glasses in the room were carefully encased in cheap plastic wrap with the prepared label "SPG Members" affixed to the bottom of each glass, alerting the non-SPG Members that they would be charged for unwrapping the household plastic wrap from the glass if they dared to venture to drink from actual glass rather than from the plastic UNlabeled "glass" next to the special SPG one. The tub drained poorly. This hotel is full of itself and not much else in terms of service and ambiance.
Nicest hotel staff I've encountered in a very long time. They were incredibly accommodating to myself, my husband, and my 2 year old daughter. We had an overnight stay for a connecting flight and the hotel is extremely close to the airport with a very quick and frequent airport shuttle bus. We happened to be stuck there with a delayed flight on my daughters 2 year birthday and when the staff found out they gave us an extended check out and treated the birthday girl to pasta and a birthday brownie. It was a really pleasant surprise for a tired and traveling family. Thank you Westin!!!
nice clean hotel, friendly staff overpriced daily parking, overpriced internet
Hotel provided shuttles every 15 minutes to the airport. They dropped you off at your gate. Very nice.
Through Expedia I got a great deal to stay at the Westin for 3 nights and it was great! I stayed over the Thanksgiving weekend and even though it was a holiday the staff was extremely friendly, helpful and accommodating. Nice shower, awesome beds and it's close to the bay so you can just walk outside for a beautiful veiw and walk. Also has a free shuttle and is a short walk to the BART station!
Very close to the Airport and convenient shuttle for departures/arrivals Nice pool, size was great for doing laps Didn't try the restaurant but the menu looked great We had to arrange returning a rental car and the front desk staff was very helpful and friendly. A fridge/microwave in the room would have been nice for the price but otherwise it was great.
Convenient to airport n hwy Tight room
We liked the overall vibe and style. We didn't like the inconsistent customer service and the room vibrated from the restaurant's exhaust fan. (We moved to another room.)
We liked having a free shuttle to the airport as well as the indoor pool. It was great for our one year old to swim and get some energy out before a cross country flight. Staff were very accommodating and provided us with a crib for the room. The hotel restaurant was very expensive, but this is not surprising for San Francisco.
The hotel was clean & pretty well maintained. The staff were not helpful or friendly. The pool was freezing. The wifi was $10 and parking was very expensive. I was hoping for a nice quick pleasant overnight stay. It was quick but not so pleasant.
The location is the only good thing about this hotel Customer service was horrible after a long flight
The staff was very helpful and the conference rooms and facilities were very nice and what you would expect from the Westin. Room was clean. Good location First thing I was thoroughly disappointed in was the pillows. After traveling I was tired so I immediately fluffed up the pillows to lay down for a short nap. But the pillow cases sounded and felt like paper!!! And 3'outnofnthen4 pillows were so lumpy and flat, not one firm pillow and that combined with uncomfortable pillow cases I woke up with a neck ache. Bed was uncomfortable . And the sound level in our room was so LOUD that we were woken several times by people walking by talking and each room to either left or right we heardbeverybtime the toilet flushed and every conversation or slammed door. Very disappointed in my stay this time. Better soundproofing the rooms..it felt like paper thin walls!
The hotel feels like it has all of the upgraded tech and decor a geeky guy like myself want out of a hotel. It was clean, close to the airport, and didn't have any noise coming from any highways or streets. We arrived late in the evening after a long flight to find our room wasn't ready. (at 12:30am) The front office manager said the floors had been cleaned that day, so it might feel a bit damn in the halls. Feeling tried we said Okay, and got our room key and went right to our room. The first thing we see is carpet fans scattered all over the room with every moveable piece of furniture stacked on our beds. It took another 45min to get our room switched for one that didn't have any fans, and we were questioned like we made the entire thing up. Only issue we had was the miscommunication from the office manager regarding the overnight parking. I was told it would only be $14 and I would have to use the parking machine in the garage. Well, the machine charges $20 for overnight, and I had actually already been charged $14 for parking on my room bill. So i paid for parking twice...We had to leave for the airport or I would have fought it.
The hotel is very good, it has clean facilities and friendly staff. I recommend the hotel for anyone that needs to stay around the SF airport area. I did not like the nightly parking fee. It should be included in the room price.
Quick check in and out, courteous staff, and the price was right. However, hotel shuttle took almost 30 minutes to make the full trip between the Hilton and the international terminal. The bedding had some small stains and bathroom was not entirely clean.
Great price and nice accomodations for a decent price. Enjoyed the executive floor and it's amenities which were superb for what we paid. We will stay again if we're ever in need of an SFO airport hotel
Good location. Rooms are clean and well kept. My friends left 4-5 messages for me but when I checked, I was told there were no messages left for me. So I didn't get to meet up with my friends. Pretty bad.
I liked the room, big, clean and comfortable. The amenities were also top notch. It was a great experience. I wish there wouldn't have been a parking fee but other than that, I was happy with everything.
They charged extra fees.
Not much. No microwave. No fridge. No good complimentary coffee or snacks. Pool and hot tub weren't working when they told me they would be. And room smelled like smoke. No microwave. No fridge. No good complimentary coffee or snacks. Pool and hot tub weren't working when they told me they would be. And room smelled like smoke. Had to pay for parking and wifi! No complimentary breakfast.
We needed a place to stay near SFO that provided free airport shuttle. I found this hotel on Kayak, and while it was more than I had planned to spend for one night, it was worth it! The bed was so very comfortable - I didn't want to get out of it in the morning! The room was exquisitely appointed and the staff was very accommodating despite there being a very boisterous party off the lobby - which spilled into the lobby at times. The front desk staff handled a group of small children who were taking items from the Market Place behind the desk extremely well! Thank you so much! More than I wanted to spend for a hotel room.
Nice view beds very comfortable.
I loved the location to the airport, amazing views, modern vibe and look. Friendly staff! Big tvs!! Dinner was expensive in the hotel. For what it was I should have eaten at McDonald's. $100 mistake.
We stayed at the executive level and the amenities included with that were nice. Staff was friendly and helpful. The lobby is pretty run down and dated. The carpet in the lobby is very worn and dirty. The room itself was extremely clean and modern.
The Pullman is the former Sofitel hotel and other than change the signage they did little else. The hotel is ready for some paint and upgrading. The location is excellent . the staff is friendly and accommodating..
Beautiful hotel with a good location close to the airport. Very comfortable. We had requested non feather comforter and pillows. They hadn't done this but sent an employee to change this immediately after we checked in. That was impressive!
Was a nice hotel free easy parking They started re-modeling work in the room next to me on Sunday morning, very disruptive. Breakfast also very disapointing
overall personal was very friendly and helpful
A beautiful location. Close to Stanford University, yet away from the conjestion. Somewhat taken aback that free coffee is not offered to guests.
the restaurant had good food, and also good service. doormen were very pleasant and polite. cannot answer this question without getting into my complaints
ease of access and location; comfortable pricey amenities and must drive to do anything not at the hotel
comfortable and clean rooms. I was next to a service elevator and needed to change my room after I was all settled in for the night. I also asked for some toiletries and never received it
Hotel has a beautiful view of the bay, great bar and lounge area, staff was very friendly, parking is free and have a valet if needed. We only had breakfast and was more than adequate, a bit pricey. They have plenty of computers to use in the lobby for free and printers to access internet. No need for a laptop if you are not going to access files.
It was lovely very classy and posh. very reasonable price, handy for airport. The room was spot on.
The staff was amazing. Some of the best customer service I have seen in a long time. They had fruit and candy out and everyone smiled and was helpful. It was wonderful.
Great Bed experience. I did not.mind being far from San Francisco since we had rented a car. There was a used towel in our room when we checked.
It was very nice, location felt safe. Staff was friendly. Pillows and blanket were goose down, very comfy. $25 parking. You run into expensive parking so much in downtown San Francisco that it would have been nice to have lower or none there. The lounge staff, while friendly, seemed to need more staffing. It took a while to be greeted or get our bill. There was no fan in the bathroom so while showering it got very hot fast. They had to add on a hold for an extra $100 on my debit card, just because it was a debit. It's refundable but it has yet to be removed from my bank statement.
Love the convenience and ease for travelers. The pool- though small for serious workout, hot tub, and work out room is great.
The hotel is easy to access and the quality of the rooms is very high. Not far from the city and really close to the airport Great view of the plane landing and taking off without the sound. very friendly staff A bit on the high side for the price depending on the day you stay.
They could not accommodate my room and needs since booking.com made multiple mistakes in my order. For my inconvinance nothing special was offered or any type of discounts.
The linens were the most comfortable of any hotel I have ever visited, and I have stayed at some of the world's most luxurious hotels. The TV has a huge screen and a supremely clear picture. 4K?? The location is very close to the rental car return agencies. Very clean. The only drawback was the check in. I asked for a quiet room with a bathtub. The first room I was assigned had soaking wet carpet from a recent shampoo. Instead of bringing me a key to another room I had to go down to the lobby again and wait for what seemed like an eternity for them to assign me a different room. The person at the front desk (Yolanda?) laughed when I explained the reason i had to change rooms. Then they had a lot of difficulty figuring out which rooms on the quiet side of the hotel had bath tubs. Once I got to the room however I was extremely comfortable and the room was super quiet. A/C could use a slight boost.
Waterproof mattresses and broken fixtures? Can't believe Marriott puts their name behind this place.
Room furnishings were very nice and modern. Bed very comfortable. Loved the glass shower doors and bathroom amenities. Staff very friendly. Free airport shuttle very convenient. Overall great experience. Tried express check-out via telephone and TV menu but neither worked. Had to checkout at front desk but luckily there was no wait. Would prefer express checkout.
Right next to the highway and airport. The first Night i stayed i was charged a $100 security deposit after already paying in full for two nights. I was told it will be refunded in 5-7 business days. I was there in July on the 14th......It's now September and multiple calls in and still haven't been payed back. it's a very convenient hotel for travel but watch what your charged if you've already made reservations.
The front staff went into back room, opened my luggage, and stole an expensive pair of eye glasses: I trusted them with my luggage after check out before flying out at night. The pair of eye glasses cost four times my stay, so it definitely wasn't worth it! I would never stay at this location again, and after OMRAN never returned my calls, I'm reporting them to Travelodge franchising and demanding explanation about why my calls were never returned and staff were allowed to steal my property without a manager getting involved. OMRAN, the manager, is inexistent! I called and left him a number of messages, but he never returned them. They told me first day after stolen gasses that he was sick, and a week later, he was still sick. All he needed to do is return my messages, and promptly, but never did, not even three weeks later. Everytime I call this Travelodge location, the phone has to ring for 5-10 minutes before placed on hold, then disconnected, then call again, and repeat, until an hour later, yes an hour, before front staff talk to me. They really need an extra front staff or manager on mobile to answer phone: so unprofessional! For the price you're paying at a location so isolated from anything San Francisco, it is not worth it even if I wasn't robbed: go somewhere they answer the phone from first three rings. If you have a problem here, you're on your own! Beware! There really are better options downtown and with BART, you get to airport much faster than waiting half hour for their shuttle, which doesn't run late night (if you're downtown on Fri or Sat night, plan to leave downtown by 10 PM or you'll miss the shuttle to this location). I would not recommend this location even if you're waiting for a flight: it's faster taking BART to airport, which takes half time less than the 45-minute shuttle (with drop off), about 20 minutes from downtown San Francisco. Again, there are better options downtown. Don't stay here: if the front staff robbed me, what did they leave for housekeeping? Not worth it.
No one mentioned a hundred dollar deposit, didn't require last time. Count on waiting ten days for it to be returned.
IHOP on premise was very convenient and gas station across street also ver convenient. Extremely run down and dirty..... Bedbugs devoured my neck and body. Carpet filthy, bathroom filthy,
Carpet wet, room smelled bad, wifi didn't work hidden fees they charge upfront a deposit staff not nice
Advertised as non-smoking -- I've smelled better ashtrays! Cigarette burns in everything. Very intrusive road noise. No electrical outlets, except one illegal extension cord behind the bed. Non-functional fridge. Booked the place out of desperation - never again. Worst Travelodge ever.
There was nothing redeeming about this place Very outdated, feet stuck to bathroom floor. Felt unclean. No sound insulation. Right on 4 lane highway. Incredibly loud. Stay somewhere else!
This place is extremely close to airport and can be booked via most travel sites at a really low fee in comparison to other places in area. it is a borderline "bring your own sheets" kind of place. The rooms are run down and in the room I had the weatherstripping under the door was mostly detoriated leaving a big gap causing a major draft all night
Literally nothing is good about this hotel except its closeness to the SFO airport. Period! If you EVER have to stay there, NEVER get a room in building 7, it has some of dirtiest rooms I have ever seen in my life. Filthy rooms with suffocating carpet and smoke smell Careless, unfriendly staff (except a lady named Maira, she is super nice). It's obvious that the hotel is under careless ownership and management. I'm REaLLY surprised they still hold the Travelodge license!
Nothing about this place is ok. They are very rude employees The employees of the hotel. Extremely rude
I saw a bed bug on top of the blanket within my first minute in the room.
Very comfortable beds Prices at the hotel bar. $12 for a mojito?
Check in was a bad experience. We got in late and while waiting in line to check in the people working the desk would let guests jump to the front of the line to ask 'quick' questions about chargers and restaurants. It was pretty frustrating. The employees didn't encourage it - but when the guests cut they did nothing about it. Neither did I though. The pipes in the ceiling were leaking in the hall where my room was and trash cans were out to collect the water. It was like that when I arrived but cleaned up by the time I left. There was no issue with noise though.
Great continental breakfast area ! No Pool !
Big room, very good breakfast, big free parking, free Internet access and cheap (self-service) laundry - you can do a wash for $2.5! Internet is a little slow sometimes.
Good location, free shuttle to airport and consequently to bart station, free wireless internet Staff, not polite, shower with weak water pressure
The staff is very friendly and welcoming. We were upgraded from a regular room to a suite with a bay view.
It is a good, family owned hotel. Clean, comfortable, small and manageable. Good work-out room and equipment. Complimentary shuttel service from/to airport. Basic continental breakfast.
The complimentary breakfast was excellent. The room was clean and quiet even though it was near the airport.
It was great value for the money. The shuttle bus driver for our drive to San Francisco International at 0911 on October 22, 2010 drove very fast for no apparent reason. He drove around curves at high speed and was forced top apply his brakes very quickly when he approached a red traffic light or curve. It was a Saturday morning with almost no traffic, but he drove as if he was in a hurry to complete his run so he would have more "free' time between runs. Also, when he arrived to pick up guests for the ride to the airport, he talked on his cell phone for over a minute while we waited for him to leave the shuttle vehicle and load our luggage. Overall, he didn't present a very professional image for the hotel and in heavier traffic, his driving would have been dangerous.
I could stay at the window or on the patio for hours watching airplanes taking off and landing. It's amazing. The quality of bedding sets are kinda of old. But considering the price it is fine.
No on site food service
Near the airport, easy to find and driving to. We liked the room a lot. Hence we were positively surprised with this hotel. Clean room, nice facilities also in the room. I can advice this hotel to other ppl. The hotel staff at the Check in point didn't look too friendly and talkative. Other hotels look more friendly.
Loved the room setup. Not very family oriented.
Misleading: parking not included
1. Clean 2. Modern look and feel 3. Big tv 4. Big hand washing area 5. Nice looking shower 1. EXPENSIVE parking (no free parking) - $25 a night. With this added parking cost, it brought the cost of the stay up to the price range of a much better class of hotels. (Could have gotten a much better hotel with the added parking fees) 2. No place to sit, eat and watch tv, especially if you are with another person. 3. Right next to the airport, so if you are a light sleeper, or hate noise, this is NOT the hotel for you. This applies to any side of the hotel you are in. Luckily, this doesn't bother me too much, but I'm sure many people would be bothered by this. 4. No amenities! No shampoos or body wash in travel size. Much cheaper hotels AND much more expensive hotels usually have individually packaged toiletries for the convenience of their patrons. It's apparent they did not want to invest in any amenities. The really sub-par wall mounted toiletries do not clean well. 5. Bed is fairly uncomfortable. 6. Bathroom set up is really inefficient. Sliding door to compartmentalize the toilet and the sink area is a really poor, poor, poor, poor, poor choice. Why would someone do that? It doesn't even shut all the way. There is like an inch or more gap. 7. Why is the fridge in the bathroom? - SELF EXPLANATORY COMPLAINT
Great Decor, Clean Rooms, Friendly Staff, and an easy in and out stay. Enjoyed this hotel!
proximity to SFO cost
the staff was friendly dusty rooms! hadn't been dusted
It was great. Nice room. Nice facility with nice lobby! Little bit bigger quesadilla serving size at the restaurant would have been nice. Other than that it was great!
Modern design features all around, furniture and decorations. Nice and clean. When we made the reservation we asked for 2 rooms with double beds and one of the rooms was king instead of double bed. will seriously consider other options next time.
Modern, chic, lively, energetic.
Room very clean, nice and inviting.housekeeping nice and helpful with request. Front desk is confusing: you do not know if they are busy or not and where you should check in.
our room was clean and comfortable the parking was $26.00 a day and the access to the hotel was inconvenient
staff was amazing! warm cookies upon arrival! rooms were clean! room service was prompt! will be back for another stay!
Check in went amazing and fast friendly service.
friendly staff clean rooms
Great value and location but room was dirty, old soap bar was left on sink and shower curtain smelled bad
i liked the fact that this hotel provides free parking wich is unusual in SFO, free wifi very clean and comfortable. great hotelbar.
Carpets need replacing.
Convenient for airport with regular free shuttle. Comfortable room and good complimentary buffet breakfast included in the deal I booked.
The breakfast We were on the 7th floor right outside of the maid's storage area and it was extremely noisy!!! It was like a war outside of our room every time they dropped something. It would seem they would stay quiet until checkout. I was attempting to take a nap and that didn't work. When we told the front desk, nothing...
Rooms were clean, bathrooms were clean, the cookies were good. Staff was attentive and friendly. Tv channels would come in and out. The bed sheet didnt fit over the bed correctly so it would come apart all the time. Expected atleast the basics like the bedsheets to be on correctly. For the price it was just an ok stay. Be warned there is a parking charge to park overnight. I believe that was not stated in the descriptions.
Doubletree cookie. Sea view, but through a porthole size window. Shabby place. At 200USD I would expect more.
One of the best deals I have ever had.
Nothing at all. Everything, the staff was terrible.
Breakfast is why i stay hereorice
Breakfast included with a niceroom Cleaning service did not remove trash oneday
Nothing The staff was rude, My credit card was overcharged 3 times.
Beautiful gardens pet friendly ! Breakfast and drinks great . Great view . Lovely shampoos . Excellent staff . Had such an awesome time . Have recommended it to my grown children too. Thank you for everything :) Leaving :)
This is a great place for a family. The breakfast was great. The rooms are spacious and well appointed. It is close to S.F. and Pacifica.
Great place to stay. Close to the SFO airport
The breakfast was wonderful, the rooms were large and comfortable. We were not able to control the temperature in the room, felt warm and damp.
Breakfast in the morning was devine. Best omelet I've had in months. Hard to find a good deal for embassy suites. I would love to stay more often.
Friendly staff, cleanliness, breakfasts Rooms OK but a bit small. Parking "card readers" are old and don't work well.
Staff was so thoughtful and really made such an effort to treat me better than I ever expected!!!
I like that we got a voucher for an American Buffet, so we didn't have to pay. We had our choice of waffles, scrambled eggs, an omlet made however we wanted, fruits and many other things. It was delicious and the servers were very nice and attentive. The bed was not very comfortable that would be my only complaint.
Close to the airport. quite. On site restaurant. Place is very short staffed. Only 2 persons at the desk at night with constant stream of the travelert checking in and checking out, plus non stop calls from rooms or about reservations... i waited in line for over 30 min just to check out!... No toothbrash/toothpaste in the room, which is a shame for an airport hotel and considering the price they charge for a night.
Closeness to downtown and amenities No continental breakfast included, you have to pay extra
Nice rooms and gym area they shouldn't charge for parking, it's expensive and my card never worke when I was trying to leave the parking lot
The furniture fixtures and equipment is due for replacement.
Location, friendliness of the reception and the early shuttle to the airport was very accommodating. The shuttle took a long time to show up at the airport to pick us up. Something to work on it, apart from that i don't have much to comment on since i spend one night.
The AC required service, which we didn't know, until 0100. It was our last night, prior to returning home. The front desk didn't respond except to say they would have maintenance look at it the following day. Additionally, they offered no GOVERNMENT or military travel rates.
Staff was wonderful. Front desk was helpful and friendly. We were placed near the elevator and could hear it run up and down all night. The wall near bed had a gash in it. The toilet would not flush properly and would run for an extensive time.
Parking not included, outdated need manteinance
The hotel is close to the airport and the bart station. They also provide free shuttle between hotel and airport. It is very convenient. The room is very clean and I have good days there. Besides, there are many restaurant around, which I found one day before I left...
The room was comfortable & clean, the cost very reasonable. Very helpful staff. Close to airport. Wish we had known before that you provide a "shuttle" service to & from airport.
This hotel near the airport was spotless. Newly renovated, the room was modern, and perfectly located for convenience to the airport. The 24 hour shuttle and reasonable rate makes this a good choice for those who want a comfortable stay without all the unnecessary amenities. I would choose the Dylan next time I stay in SFO. On checkout, Sherri was helpful and pleasant notwithstanding the early hour. N/A
The staff and room were excellent. It was very clean & I liked the decor of the room. The beds were comfy and I found myself not wanting to leave. The complimentary breakfast was very satisfying. The exterior of the hotel was undergoing construction, but they made sure not to start until after 9am. The contractors were very polite and accommodating to the guests as well.
Great location near Bart (local Metro-type public transit) and very handy free shuttle to and from SFO. Clean and comfortable room with a safe in the room, good basic breakfast.
Maybe the air conditioning system can be more quieter
Location and people Older carpets in some rooms; pillows too big!!
Rooms were quite during the night. That was a very good thing for me. Wifi available. Bathroom not clean at all. Took photos. Personnel not friendly.
Good place, it's worth spending the extra 25 dollars to stay. Would be nice to leave my luggage at the front desk for 30 minutes before I left but the manager at 6am said no.
- proximity to the airport and BART station , availability of a reliable shuttle service between airport and hotel (even at midnight and very early in the morning)., spacy & clean rooms, adequate breakfast - nothing negative to report
Everything was great for a quick overnight stay before heading to the airport. It was really nice to have a late checkout as our plane did not leave until 4pm. Only two complaint, the bed was too soft (more so personal pickiness complaint) and there were few Gluten Free options at breakfast as we both have Celiac Disease.
Close to the airport, costco and easy to get to. They have an awesome breakfast. They were repaving parking slots, so less parking was available that weekend.
They had my booking.com reservation registered, but couldn't find a room for me. It took half an hour to complete my check-in.At the check-out, they tried to charge me a different rate (more expensive, of course).
Comfortable. Safe location. Good distance from city and easy to get to heart of San Francisco.
Location was good, staff cheerful. Shower was very dirty after the cleaning people cleaned it (more dirty than it was before). Not sure why.
Excellent personnel, that really surprised me and made my short stay very nice. Comfortable and clean room, perfect solution with shuttle bus.
_Pleasant, efficient reception staff. Complimentary breakfast. Everything was first class in the hotel
Internet environment, reception staff, airport shuttle bus service limited space for breakfast
Location OK A bit run down
The front desk staff were helpful and pleasant. Mary was fantastic. The message of welcome on the telephone was appreciated. The beds were comfortable and the room was spacious and well maintained. The cleaning staff were also friendly. Handy to the airport and the seaside walk way for exercising. Probably just our inability to work it but, the air conditioning in the room seemed to be set to a very warm temperature.
location nr. airport & ability to park & fly, paying a little additional. Includes breakfast with decent choices. slow check-in... & confusion as to the location with 2 other airport locations of this hotel with same name/different owners.
The front desk staff were very nice. none
Excellent complementary breakfast.
Good location near San Fransisco near the highway so a quick connection to SF in only 10-15min. Without paying the costs of staying in the centre.quiet location nothing in the neighborhood to do. only little choice for breakfeast
Nice room, clean, well furnished & decorated, nice property, easy to get to and onsite parking - definately will go again.
Rooms were clean and comfortable, staff was friendly and helpful, and continental breakfast was very nice. Shuttle service to airport every half an hour rather than hourly would have been helpful since hotel location was not central or close to other types of transportation.
cleanliness of hotel get nicer mattresses, beds very hard, felt like concrete to me. would suggest nice pillowtops like Hampton Inns have.
location and cleanliness
Great location directly on 101 and still quiet, really good price, very clean and nice breakfast, underground parking with lift to the rooms.
Great stay, clean, comfortable, good breakfast.
The beds were very comfortable sand clean. Everything was clean actually! No complaints at all!
As expected for a Best western, neat and comfortable, good surprise with the breakfast (included in fact).
Comfortable room, convenient location, attractively priced.
close to the SFO airport, airport shuttle, clean room
free shuttle to the airport, good location within walking distance to coyote point park, harbor and san mateo downtown, they managed to check us in very early which we loved after a long flight the receptionist had no idea about the neighborhood - she suggested we take taxis everywhere
$100 a night Didn't feel like a 3 star hotel. Maybe 2. Breakfast not good. Very bare bones room.
Good location. Close to the airport. Complimentary shuttle service to/from airport. Booked a room with 1 King bed. When I arrived, I was told they any had rooms with 2 Queen beds available. They seemed more like twin beds.
One of the best dinners I've had at an airport hotel. Friendly staff. Good shuttle service. There was nothing to dislike. I asked for a special room and they gladly moved people around so long could have my choice.
The room was clean and they had a great breakfast. The staff was un friendly and unwilling to help when I asked to switch rooms due to our room being located on the 8th floor next to the roof access. Apparently we only booked a queen bed that's why we were in that room. When I asked what could be done about it he told me I would have to pay extra to move my room IF they even have any available. Also, we had to pay for parking $7 a night which I was not aware of or else I would've stayed else where. We had to put a parking permit in front of the drivers seat window so our car wouldn't get towed. A hotel like this is taking all your money and yet they aren't willing to make your experience nice enough to get you a better room.
From the first contact by phone, to checking out on my day of departure, my stay was great. I came to visit my daughter and two grandsons,ages 3 and 5. We all stayed in the hotel. I had chosen a room with a single king bed as the boys are used to co-sleeping with their parents. The hotel staff upgraded me to a disabled accessible room with two queen beds when they discovered I had disabilities. There was no extra charge for this.The boys were rambunctious and noisy but the rooms were insulated enough that the noise does not appear to have bothered any of the other guests. Once day the maid vacuumed our room twice as the boys had made a mess on the floor. They brought us extra towels within minutes of my call to the front desk and when I discovered the hair dryer was damaged, they replaced it while we were having breakfast. And speaking of breakfast, it was tasty, varied and nicely presented. Plenty of options, including a large rice cooker filled with rice for the many Asian students who were in the hotel. Nice touch. Once the wait staff saw that there were children in our party they had a high chair at our table before we got back from the buffet. When I was checking in for my flight home, on the computer provided by the hotel, I got a little confused and staff graciously and quickly helped me. I was impressed with the value of the hotel as well. Using Booking.com I found a rate of $120 per night. This fit nicely into my budget. One other thing I want to note is that my brother has traveled all over the world for his work but when he is on personal trips he says he books Best Western as he feels the hotels provide a high level of service, nice accommodations and value for dollar. Very pleased I followed his recommendation. The shower in the disabled accessible room has a low tile rim around the shower pan to allow for wheelchair access if necessary. It is probably not something that can be solved, but the rim allows too much water to splash over onto the regular floor and requires a lot of towels to soak up the water. Otherwise everything else was good
The housekeeping staff provided a clean room and nice sheets. I had a room on the top floor, overlooking the nearby 101 freeway. The noise from the freeway was unbelievable and I barely slept the entire night. My room was equipped with a large unlocked sliding window with no balcony or railing (Seriously? On the ninth floor?), and I thought maybe it wasn't closed all the way, but it was, it just let a lot of noise through. In addition, there was a door right next to the bed that connected my room to that next to it. This door also lacked proper soundproofing, as I could hear the TV playing over the freeway noise until after 2AM.
The staff was very accommodating, and the room was clean and comfortable.
good location and reasonable price
Spacious rooms Noisey!
No safety deposit box in any room! A major inconvenience, especially as the single deposit box at front desk was laughably small. We had to carry passports, all credit cards and cash, computers, etc with us everywhere for 2 weeks! I would not stay here again for this one reason - even though staff was friendly and helpful.
Room overall was quite clean. Staff was very friendly and helpful. Breakfast was good. Bathroom was outdated, lacked counter space, old tub and shower, toilet used a lot of water. Lighting and ventilation in bathroom very poor. Construction/remodel work during the day made considerable noise. One elevator was very noisy.
Found the window A/C was wonderful to be able to control the room temperature ourselves, had a very good stay
Hotel staff was very accommodating on a few unusual requests. They accommodated me and there was no extra charges . They were prompt and courteous. Made all the differences in the kkkkkkkkkkkkthree day stay.
very clean large room couch fridge and microwave large bathroom very comfy bed and pillows Great breakfast! Hotel is next to a train station, amtrak screeches to a halt every half hour, throughout the night. I didn't mind, I'm a very heavy sleeper but beware depending on where you get roomed. Parking at the hotel cost $6! That seems odd to me Hotel staff was mediocre at best
It had all the facilities and good enough for a nice stay near the Airport. The breakfast was nice too. Cant think of much
Price and room space. Old dark looking carpet.
rooms are very clean and comfortable. very good for the price you pay close to railroad, train will wake you up by 6:00
Employer paid for. Easy to interact with staff. Bed sheets seemed fresh. Room service did not start slamming doors at the crack of dawn. No surfaces in bath room to set even a pair of glasses down to wash my face. Immediately adjacent to busy rail road lines. Bedding was fresh, carpet and tile grout not so much. Noisy outside, noisy little refrigerator inside.
Parking lot was flooded, so disabled parking spaces were not available. Instructions for the shower in the accessible bathroom were printed on the building/room map which I left in the car once I found the right building. Instructions should be in each room.
The room was clean. The hotel is directly beside a railroad, (something of a switchyard), and very close to a major highway. The noise was inbelievable!! Adding the noise was the hotel itself. The noise from people walking above my room or along the walkway beside the room was ridiculous. My co-worker in the room beside me put it best; it was like being inside a snare drum!
Very clean room and very confirtable matress and pillows. Not a good atmosphere.
Rooms were very clean a d staff was excellent Internet wouldn't work in my room. Shuttle to and from airport was horrible waited over an hour at airport, called desk three times and got the same reply, traffic was heavy. Every other hotel shuttle came by three times while we waited.
The train is right across from the hotel making it easy to go to and from the city. We couldn't afford a hotel right in the city so this was the perfect compromise. The room and bathroom were all clean. There was a mini fridge, microwave, and coffee maker right in the room. Both gentlemen I met at the front desk were polite and accommodating. The breakfast was good - waffle maker, pastries, yogurts, cereal, etc. Our room was a little tricky to find as we were all the way in the back and the signs weren't showing where our room was.
Close to all such as shopping stores, dining , close to downtown, close to other city very convenient location service are good , staff are nice esp the front desk nice to have ref, microwave even didn't use it decent size room People comes & go, hears foot step even so early in the morning between 12 am-4am
The room was a nice size The hotel is in a sketchy area directly under the freeway and right next to train tracks with a train that runs literally every 15 minutes. With a newborn baby, the train kept her and us up all night each night. Had we of known that, we would've stayed elsewhere.