Pros: The associate who checked me in was friendly.
Cons: He added a bunch of fees, and when I asked him to clarify how much it was total he said $12. It was $12 per day plus taxes and that was very misleading.
Pros: Drop off was really easy and simple. They didn’t try to tack on any extra charges when I dropped it off.
Cons: The staff wasn’t as friendly as I would have expected. The lady who inspected car when I dropped it off was hard to understand when she gave me the directions to visitor parking.
Pros: Staff was friendly
Cons: Fleet is questionable, employees are overworked, crisis/risk management was pretty dismal. Had to wait 45 minutes for a car
Pros: Almost a 3 hour wait and no guarantee of actually getting a car. Horrible experience....
Cons: More reps working, guarantee of getting a car and understanding how many reservations you have and what is needed to facilitate these transactions.
Cons: The agent gave us an "upgrade" at no cost- until we got the final bill, which was more than double what we expected. We were charged a base rate and an"upsell" rate that was way more than the reservation made and were told that the re-fueling cost would be $2.09 per gallon. We were charged $7.99 a gallon.
Pros: Staff was terrible, up charge everything, felt like a scam
Cons: Communication and explanation of clear choices
Pros: Yes. Super EZ
Cons: nothing. The car was great and very economical. Might seek to buy one from your used department
Pros: We waiting in line which is ubderstandable but then the rental agent decided it would be faster if we went downstairs where the cars were. He said there was 2 other agents to speed the trip up. We lost our place in line and it was over a hundred degrees and only 1 extra agent assisted. We were also repeatedly asked to pay $10 a day more for a different vehicle because they didn't have the one we reserved. The agent was very opinionated. Returning was easy and smooth and the agent was very nice.
Cons: Everything as far as pick up goes going from waiting in air conditioning to going into 100 degree heat to wait and constantly being asked to pay more for a different vehicle.
Pros: They everything to help me
Cons: Nothing they did great
Pros: People were friendly.
Cons: Car didn’t have gas, backup car was smaller, but cleaner (original car was dirty.)
Cons: I reserved a full size SUV. On arriving to pick up the vehicle the ONLY vehicle they had available was a mini van! No cars. No SUV of any size. Furthermore, they told my date whom I reserved the vehicle for that they would not release the vehicle to her unless she purchased additional insurance when insurance coverage was already provided through my Chase Saphire Reserve travel card. I am outraged!
Pros: Everyone I spoke to was very friendly, helpful, and very professional
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Where can I find Fox car rentals in Phoenix?
Top tips for renting a car from Fox in Phoenix
- 25% of our users found rental cars from Fox in Phoenix for $33 or less
- Compact rental cars from Fox in Phoenix are around 33% cheaper than other car types, on average