Reviews for Hertz in Grand Rapids
- All reviews 100%
Jan 3 2017
Pros: Couldn't have asked for better. I had quite a bit of traveling to do over the holidays and the unlimited miles sure helped. The vehicle I had was brand new, not even 500miles on it and had a great 4 wheel drive on it was I was traveling in MI during the winter.
Cons: The Price: I originally paid for the rental online and was unaware that I had not paid for the insurance, and was charged more than I expected.
Jan 1 2017
Price was ok, but...
Cons: I wanted to change the drop off location but I was told it would be another 1,000 dollars. Yikes!!
Nov 19 2016
Pros: Tanai who took care of me was excellent.
Nov 17 2016
It's one of the worst rental company
Pros: I do not like anything. The car maintenance light was on and they told me it's not a big deal . Inside the car, odor was coming out and also smoke. When I submit the car, they did not check anything but I told them to check everything. Later on, they charged me 187.5 for not the fuel tank filled and also there were scratches. There used to be scratches on the car when I took tha car. And they charge me for that without checking it when I dropped the car.
Cons: I do not like anything. Service is too bad.