Reviews for Budget in Grand Rapids
- All reviews 100%
Sep 21 2017
Crazy rules and policies??
Pros: The payment method is crazy!!! Your policies state any credit card used Must Match the name on the drivers license. I was told that simply wasn't true. I had a debit card with a $2,000 balance and that wasn't sufficient but when my wife's credit card with $100 available credit was added it was sufficient??? I purposely added money to my debit card to cover everything and didn't pay down my WIFES credit card because your rules said I couldn't use it. It's Very Scary traveling and not knowing what will be acceptable and what won't be. Everything the rules stated was opposite of the reality when I was at the desk! I would love to read what your response to my situation is. Thanks Bill (William) Austin
Cons: The rules and policies!!!!
Aug 28 2017
Pros: Upgraded to 4x4 SUV for no additional $s. Quick service.
Cons: Kayak doesn't store my Fastbreak number. Called Budget to add it. They did, but could not give me the Kayak rate. Ended up spending $4 to get Fastbreak priority service. Not Budget's fault.
Aug 17 2017
Pros: I liked that the car was available for me when I arrived, and that the front desk staff was so professional, efficient and friendly.
Cons: Besides not being an older model (i.e. I needed an adaptor to charge my phone!), it had a"change oil" signal that continued to show every time I turned on the car. Very unnerving.
Aug 7 2017
Pros: The car was a perfect size for us.
Cons: Rental booking had noon for a pickup time. We got to the rental place a 10am. Stood in a very long line two times and the clerk made us wait until exactly at noon to get the rental car