Reviews for Enterprise in Grand Rapids
- All reviews 100%
Feb 20 2017
Pros: Professional people, very nice car, very good rate.
Cons: I got transferred from very poor customer service to Excellent customer service. From 1100 Plainfield location to 4200 location. There is a huge difference between both locstion: Price, professional, customer service.
Feb 18 2017
Enterprise Rent-A-Car was/is a terrible experience
Pros: I liked that I got a car (not the one I wanted) that got me safely and reliably to where I needed to be.
Cons: I didn't like that when I arrived to pick up my rental, I was forced to use my personal debit card to actually get the vehicle instead of using the credit card it was reserved with. I also upset that when I returned the vehicle in the same condition as I received it, my deposit was not refunded as expected even though it was checked back in by an Enterprise employee who told me my deposit would be refunded immediately. The result is that I did not get the car I reserved, or even the same class, which was disappointing but understandable. What I can't accept is being charged twice the amount of the reservation price, especially when the funds are coming out of my personal account instead of the credit card used to book the "deal".
Jan 31 2017
Over charged $200
Pros: I fortunately was looking at my bank statement earlier than normal and caught the added $200 on my bill. I will always take the time to have them print my receipt when I return the car. I can't trust they will do it correctly
Jan 4 2017
Excellent customer service willing to make it righ
Pros: The manager was excellent and willing to fix any problem to serve the customer well. I really appreciated his willingness to serve.