Reviews for Enterprise in Grand Rapids
- All reviews 100%
Oct 24 2016
Pros: Was nice that they upgraded for free. There was a short wait at pick up and the guy working at the National counter had to cover Enterprise as well. I did not think it was a big deal. Maybe that is why they upgraded. I'm used to driving a Toyota minivan, so it didn't seem spacious to me, though I know it was a good car. So I was happy to be upgraded. Wish I could have dimmed the navigation system. I felt like I had a flashlight in my eyes at night.
Oct 22 2016
Pros: Everything good
Oct 5 2016
Pros: Pickup/Dropoff in Grand Rapids and Chicago were handled by kind service oriented people!
Sep 13 2016
Cons: When I arrived at the Grand Rapids airport from my flight I was told that the vehicle was not available at the airport location. I was told that the car and rate was for a distant location in the Grand Rapids region. I was up-charged an additional about $100 for a two day compact rental because Enterprise would not honor the online price from Kayak. I felt that this was a "bait and switch" tactic by Enterprise and exploited the consumer.