Reviews for Enterprise in Grand Rapids
- All reviews 100%
Mar 27 2017
Worst Service Ever
Cons: I made a reservation a week in advance! They didn't have my car available! Did not offer any type of substitute, went to a different location and was told to pay more! Won't be renting from them ever again!
Mar 15 2017
Cons: Cost of car rentals in general and debiting my account for full rate on pick up.close to 80 bucks a day?
Mar 5 2017
Grand rapids car rental
Pros: Likeed the convenience of being able to get around in my rental car. The customer service was great.
Feb 28 2017
Weird Service- Didnt like the car
Pros: I liked that i didnt have to drive my car
Cons: I thought the service was terrible. The rep asked me if i had a debit or credit card that wasnt reloadable- I use Simple, which is a real bank that is technology driven and is used by many in the younger generation. It was demeaning that he acted as though my card was a reloadable visa gift card. I told him it was a real bank, and he said, really? because i just googled it. Then he proceeded to "google it" again, until he was satisfied that it was a real bank. The car was a ford focus- i dont know what the deal was, but every time i started to move from a stop it felt like it was going to stall. All in all, I have had much better service with Hertz, and will probably stick with them.