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2.0
The lady at the IAH counter was rude and unprofessional. Avoid this rental location. Ended up renting from AvisReviewed May 20 2023
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4.0
I applaud Hertz for listing their no-show fees up front, but the amounts seem excessive. They disallow making reservations at the counter, you MUST use web or phone to get a car. Staff appeared uninterested in customer satisfaction.....appeared to care little about serving or helping me. The attendant handing me the keys was an exception, he was bright, cheerful and gave me several options to make the rental go smoothly. I wish they had more like him,Reviewed May 7 2023
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2.0
I wish the deposits were more transparent on the booking site.Reviewed Apr 25 2023
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2.0
Worst customer service at pickup extremely rude staffReviewed Apr 17 2023
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10.0
It was a good experience. Renting an EV is different than renting an ICE car, but Hertz did a nice job in helping me prepare for that.Reviewed Apr 8 2023
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4.0
The car smelled like smoke. I couldn’t find any staff upon drop off and still haven’t gotten a final receipt.Reviewed Mar 19 2023
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2.0
The price that iBooks was not honored.Reviewed Mar 13 2023
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10.0
Easy checking in and drop offReviewed Mar 11 2023
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8.0
Even though I did all the stuff online my car wasn’t on the board and ready to go.Reviewed Mar 9 2023
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8.0
The rental car pic up at Houston airport is 15 minutes away from the airport and the shuttle bus had long lines in 85 deg heat. The front desk didn't even bother to tell me what car I was assigned. However the actual pick up and drop off were quite simple.Reviewed Mar 4 2023
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6.0
No one was at the Hertz counter. Usually, Hertz is great. I was unable to select a car from IAH to CLL and did not want to drive 100 miles back HAD WE RENTED from Hertz. We did get Avis to CLL, but it also was expensive. The desk could have been working. at 1:AM.Reviewed Feb 17 2023
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2.0
I rent a tesla in Houston Airport, and I have to drop off in Beaumont but they don't want take it because electric car. After two days I still waiting for the closing receipt. You should advertise when you rent a electric car, really disappointing because after two days I have no solution.Reviewed Feb 16 2023
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