Book Hertz car rentals in Houston

Reviews for Hertz in Houston

Recent reviews

Traveler rating

Excellent

93

Good

32

Okay

38

Mediocre

92

Poor

0

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car was cleanpick up and drop

pick up the carcustomer service

car availablegreat experience

rented a carnever rent

friendly staffcredit card

wrong locationcar was dirty

location was closed

2.0

Cons:Booked online and said available that afternoon, called and had 34 rental cars ahead on list, never received phone call that rental was available- ended up renting elsewhere.Reviewed Jul 7 2021

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4.0

Cons:They didn’t have the van available. Thankfully, they realized this the day before and saved me a trip out to their facility but by then there was no time to find a replacement van somewhere else.Reviewed Jun 29 2021

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2.0

Cons:They could have actually had the vehicle I requestedReviewed Jun 25 2021

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2.0

Pros:nothing, they do not care about the customerCons:they did not have a rental car for me on the day I was supposed to pickup to go out of town. I made my reservation and paid for it two months in advance just for them to tell me there is no car for me. Then they said they couldn't give me my money back, so I had to call the 1-800 number and stay on hold for 30 minute just to talk to someone and explain my situation. Finally they agreed and refunded my money which I have not received yet. The part that really upsets me is that they never had a manager or anyone reach out to me to just say sorry.Reviewed Jun 22 2021

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2.0

Pros:Incredibly disappointed. I made a reservation over a month in advance, the morning of the pickup Hertz called me to cancel, and made no effort to replace the car rental. When I found another Hertz rental in the area, they were asking to charge 3 to 4 times the original rate. I will never look to rent from Hertz againCons:It was a terrible experience. I will never rent from there again.Reviewed Jun 15 2021

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2.0

Pros:NothingCons:Having the car we booked. The SUV we originally booked through Kayak wasn't available at the location. The location only had one car that should have been brought back in the morning but wasn't. They offered us a mere 100$ discount for a smaller car, which would have been much cheaper to book to begin with. We left the location without a car.Reviewed Jun 14 2021

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6.0

Pros:The service was very good.Cons:I took the car with a strong smell of cigarettes. I was a work trip and I was ashamed to put any customers of mine inside the car.Reviewed Jun 12 2021

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2.0

Pros:Nothing. We showed up and they didn't have the car. The only thing they offered was to upgrade for $100 more a day.Cons:EverythingReviewed Jun 10 2021

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4.0

Pros:The representative was very rude, I will never return renting from hertz. I was also a shareholder that has liquidated my shares.Cons:The whole experience. It was literally a nightmare and I work in customer service! I was livid. I’ve never treated a customer so badly.Reviewed Jun 9 2021

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2.0

Pros:When I arrived to pick up my rental I was told that they had rented my van out to someone else because I had not called to tell them that I was running late. This even though I had responded to an email the day before confirming my rental RESERVATION. After all what is a reservation? It means that you have reserved with a credit card thus you should have the vehicle available when you arrive. While they did find me another van to rent it meant that I had to drive halfway across town to get it. It was a cargo van and I was working in a tight moving window so this put me an hour and a half behind schedule. When you reserve something and confirm by responding to their confirmation email the day before that should mean that they will hold the order for you, or at the very least call or text to confirm before they just rent it right out from under you to someone else.Cons:Honor a reservation when it is confirmed with a credit card and confirmed with Hertz's confirmation email the day before.Reviewed Jun 7 2021

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2.0

Pros:Hertz itself was OK, actually. Hertz was not the problem but Kayak was.Cons:Kayak sent me to a location that was closed for Memorial Day. As a result I wasted time and $50 riding Uber from there to the airport.Reviewed Jun 2 2021

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8.0

Pros:Pickup was fine. The van wasn't the nicest but it got the job done.Cons:The agreed upon drop-off location was closed (gate locked, lights off, no one answered phone), so I called Hertz Corporation. Their agent advised me to drop it off at a different location, neglecting to tell me it would be an additional $800. This was completely unacceptable. When I called to ask about the claim, the Hertz representatives placed the blame fully on me. I will NEVER use Hertz again and will go out of my way to advise others against using that so-called company.Reviewed Jun 1 2021

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• Has the Hertz rental car policy in Houston changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• How much does it cost to rent a car from Hertz in Houston?

  On average a rental car from Hertz in Houston costs $67 per day.

• What is the most popular rental car from Hertz in Houston?

  Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Hertz in Houston.

• How many car rental locations does Hertz have in Houston?

  Hertz has 29 rental locations in Houston. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: George Bush Intcntl airport (IAH)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from George Bush Intcntl airport (IAH)?

  Yes