Book Hertz car rentals in Houston

Cons: I payed the same amount about 480,- dollars in the U.S. again, there was no basic insurance included in the online booking, this was not openly displayed in the online booking process The convertible would not even open, all our american friends could not figure it out either so it was n just our technical incompetence

Cons: I learned the hard way that not all Hertz locations have off hour drop off capability (likely this is for all rental companies). It was partly my fault for forgetting to change the default noon to noon drop off times when booking online, but the end result was a big hassle given our pick up location was closed all day Sunday and didn't open Monday until 7:30 am. We had a 10:00 am international flight to catch and this wasn't an airport location. We changed the drop off to a nearby location for $30 but there it was anything but intuitive. Got it done after much hassle and since I haven't heard anything I assume all is well.

Cons: Due to my flight being 4 hours late (they had my flight info), they gave my vehicle away. They wanted me to settle for a smaller vehicle with only a $50 Hertz credit...I didn't want the credit since I knew I would never do business with them again! It took over an hour for them to do the right thing.

Cons: Hertz counter experience was terrible. Representative try to push every option on us. Receive multiple invoices for saying rental. Upon return of car do you same location we were charged an additional amount, will be in contact with Hertz.

Cons: The 30 minute wait for the truck to be cleaned. We were told it would only be a couple minutes..30 minutes later we were still waiting on the truck to be driven to the curb.

Cons: Location was NOT what I requested and price was NOT what I prepaid. Called for help and it was very frustrating!

Cons: The pickup location was set downtown, rather than the airport where my wife landed. So my wife took a 2-hour bus ride to the downtown location only to find it closed. She was standing outside with other people who'd made reservations for that day and the building was empty and locked. Why would you let people reserve a rental pick-up on a day when you're closed? And why wouldn't you tell them?!

Cons: It took 2 hours to get the car, even though I selected the car a month ago. Plate pass -- i used it only for 2 toll pass worth $5, but I will be charged $30

Cons: I made a mistake and booked the car from Houston, landed at the airport and found out the mistake. Because I paid in advance, they would not cancel or refund. I have my secretary chasing them. I never thought that Hertz behaves as bad if not worst than some lowest sharks car rental companies. I will never touch unless I receive my money an apology.

Cons: Second Time in a row with hertz where I cannot get my car right away and have had to wait at least 30 min.

Cons: They don't offer the car I was suppose to get. I had to pay more because of that. I feel like I was baited in with a good price then got stuck having to pay extra.

Cons: Need better directions or the address to return the car too. I called for the address and they sent me to the wrong care return place at HOBBY airport.

Cons: Dear rental car companies considering this change....DONT. They dont work well and the staff who are there- practicing tough love- act as if they cant see you. Four families were standing around pissed off when I walked up. And, the staff that were at the desk pretended it wasn't happening. Its not like any of us were too dumb to figure out how to make a kiosk work. Some of the machines needed to be rebooted. Some folks were waiting indefinitely for a Hertz staff person to begin processing them. WTH? This is a poor idea and I will avoid companies that use these.

Cons: Reserving in a car apparently doesn't mean much, and the phone representatives just extended the problem. There were no cars, and I was sent to multiple locations that also had no cars. Thank God the workers at the last location called around to find me a guaranteed car.

Cons: The staff at the pick-up desk were extremely rude and condescending. There were only 2 employees helping customers while 3 were standing back playing on their phones while there was a line of waiting customers. The car beeped every few miles to alert us that it is due for a service call. Do not use Hertz at IAH.

Cons: The upcharge for tolls was rather ridiculous. So you had a choice of waiting in a line of cars to pay $1.75 or breeze through the EZ Pass for $5 a shot. I am not sure what the cost would be if you had your own EZ pass, but it is probably less than $2. The lady at the desk also tried to push about 6-7 upgrades on me - "manager's specials" and such. Just let me get my car, thanks.

Cons: Didn't find anything wrong with this rental at all. No worries at the front desk or drop off, easy process will do it again soon.

Cons: I didn't like that in on line reservation they recommend to purshase a kind of insurance for car damage protection , I paid 68 Dlls on top of the rental rate , When I went to pick up the car they offered me again to buy a full coverage insurance because what ever I paid on line was no validate as formal insurance . I try to communicate to KAYAK by phone to cancell what ever I bought as " Car damage protection " and It was imposible , nobody answer me my phone call , I got tired I knew in that moment that was a lost , I had to take the road. I dont think I am going to use KAYAK again .

Cons: Was not told that the drop off location had short hours! Was charged an additional charge to return to another location that was open upon returning the car.

Cons: My car was not at the airport. I didn't read the fine print. We traveled 30 min to get it, place was closed. Hertz canceled reservation and booked me one for almost 200 more... another 30 min to get to where it was. Boo.

Cons: There was a speed limitation which was exactly matching the highway speed limit. The problem is that sometimes, when you need to overtake a car in highway, you are forced to go with higher speeds to do it in a short time-frame and to free the lane. That limitation was crating problems to handle situations like that and even creates crash situations. The limit may still be there but it should be much higher than the maximum speed (which is regularly matching the actual speed in highways).

Cons: No one informed us that they would be closed the day we needed to drop off the car which made me concerned about getting my deposit back. Plus I was charged yet again for another day even though it was dropped off the day it was suppose to be. Not my fault no communication was given about droppikng off on a day they were closed.

Cons: I missed the pick up time and then I called the number on their sign for after hours it was just ringing as busy. No one ever picked up.

Cons: Waited over 30 minutes for the car to be "brought around." Was told it would be brought in a few minutes.

Cons: Hertz drop off not friendly and said they'd send receipt by email, did not receive.

Cons: Had to pay for a car I didn't receive. I booked the wrong pickup location as there are many in the Houston area. I offered to pay more and they still wouldn't help me get my money back. Went to another company for a car

Cons: The customer service is terrible, in that the counter is not sufficiently staffed. Once you get to an agent, it goes smoothly.

Cons: Customer Service seemed to be too much of a chore for the folks behind the counter. First we stood in line for 20 minutes, then one of the ladies directed us over to a self-serve kiosk where an agent "from God only knows where" is supposed to pop up on the screen. Another 10 minutes passed, no vertual agent... so we went back to the line. Another 10 minutes passed before a lady behind the counter calls us over. When I asked for a Black SUV, there was not one available. When I asked if the Hertz associate could call an affiliate Hertz lot nearby to see if they had the color vehicle I wanted, she suggested that I could call them myself. Terrible service!!!

Cons: Reserved car wasn't immediately available, but was made available quickly

Cons: I have called twice only to be give the same answer... I will be sent an e-mail confirming everything is closed out and they will stop billing my credit card $100 per day. I will never rent from Hertz again...

Cons: the rental was for "Tahoe or similar". At the counter I was asked If we wanted the Tahoe or a similar sized Infinity. She really sold The infinity but never mentioned it was actually an upgrade to a premium vehicle. Had i not noticed The upcharge on our paperwork when she printed it we would have been charged more than twice Our reservation price

Cons: El auto no estaba en la sucursal requerida y no resolvieron el problema. Me dieron vueltas con los autos que estaban disponibles y el precio pactado previamente no era el mismo al momento de pagar. Luego del reclamo fue nuevamente el mismo de la página

Cons: The shuttle to the rental car area was horrible! Once at the Hertz area, it took forever to get to the counter and get a vehicle. I was asked what car I wanted, I told them the one I booked. They asked if I wanted a Camero. I said sure if it's the same amount as what I booked. She said it was. When going to sign rental agreement it was 4x more money. I had her redo the paperwork with a vehicle that was in the price range I originally booked. The woman went from pleasant and helpful to agitated and not helpful.

Cons: Bad wipers second driver fees way too much, especially when considering having a second driver is a safeta issue

Cons: I used Kayak to search for a rent car at IAH (George Bush airport in Houston). Kayak presented me with a choice to rent a car at a location many miles from IAH, without making this clear. I ended up canceling that reservation and renting at a much higher cost. Kayak wasted $100 of my money. I previously found Kayak to be pretty good.

Cons: Car was dirty and not well maintained. Had to take car to car wash myself and the oil had not been changed in over 10000 miles. I was not expecting that from a name brand like Hertz.

Cons: none, it was great

Cons: The original location that we were supposed to pick the vehicle up from was not even open when we arrived at our scheduled time. When we finally got someone on the phone , we were told that there was no vehicle for us there, and that there was no agent on the property. I had to drive quite a few miles to the nearest Hertz location to pick up that same vehicle, and our time to leave was set back by 21/2 hours. I will not use this particular location ever again.

Cons: Reservation was wrong. The vehicle I reserved and paid for was not available. Ended up having to get a smaller car at twice the price.

Cons: Smoke smell

Cons: I absolutely hated the push button start (Too many times where I have to jump out of the car, either with the "key" in my pocket and the car honks at me or I leave rhe key inside the vehicle (unsafe). Case in point: on one occasion, I drove about 60 miles with the key literally on the hood of the car (inside where the windshield wipers are). Not a KAYAK issue, but a manufacturer issue. An issue nonetheless.

Cons: Hertz tried to charge me for the taxes for the rental even though I already paid for them through you. What a pain.

Cons: Hertz would not honor the rental price. had to rent from dollar to get close to the price on the reservation with Hertz

Cons: Not a thing

Cons: Wasn't advised about the policys

Cons: I was told I wasn't allowed to rent the SUV from the hobby location. They said I needed a boarding pass to rent the SUV from that location. I then asked if they would have a SUV at any other location in Houston, they told me no . They only have SUVs at the hobby location and they will refund my money in 7-9 days. I went to a different car rental. Very unpleasant experience. That was my very first time renting a vehicle, and I will never use hertz again.

Cons: Website and operator service not helpful and was circular in terms of trying to get connected to the appropriate person.

Cons: Kiosk sign-in. Terrible. No service in bringing up a vehicle. Was given the wrong directions by the kiosk person, who was nowhere near Houston, and told me where to look for car off some paper schematic. No more Hertz rentals for me.

Cons: God

Cons: Lack of customer service in general. Just passing the buck.

Cons: even after calling and confirming what car I needed, it was not available any replacement car available noisy environment

Cons: Had to wait over 2 hours for my pickup reservation because they 'headquarters' didn't have a vehicle ready.

Cons: Desired vehicle was not available and I had to scramble to make alternative arrangements. I felt let down by Hertz.

Cons: the car was dirty and The hotel parking was closed, they let no one enter. 30 minutes spinning until finally I entered escorted.

Cons: No CD player in car, and USB plug did not work for phone. But an overall great experience and the branch manager Adelina Aviles was extremely helpful!

Cons: Na

Cons: The drop off location was incorrect. The car was 30 miles from where I needed it to be. To change the pick up location the price almost tripled. The car I received was really smelly. The seat were very dirty and stained. Did I mention the smell. The car drove fine and was good on gas. I

Cons: The car was dirty The pickup location was not clearly marked The pickup attendant did not know what he was doing There were cheaper deals on Hertz on nearby locations but you do not offer price match (even for same company)

Cons: I was under the assumption since I asked for the car at the airport that it would be at the airport not off site and closed when I got in town. I had to scramble and find another car rental company. Thank God for payless car rental. They treated me right and got me a car on the spot for less than $200. By the way, I went to Hertz and they wanted to charge me over $400. Thanks for nothing!!!

Cons: Getting upgraded without being told the price until the sales lady gave me the receipt. Wtf difference does it mke how many bags I have. If I want to strap them to the roof it's my business as long as there's no damage when returned.

Cons: First vehicle had been smoked in. Second one wasn't in the slot assigned. Third one took 15 minutes to get because we lost our place in line.

Cons: No customer service agents wanted to help resolve my issue. They lied to me many times and made me drive around Houston for rental cars they no longer had even though I have a reservation.

Cons: Shady tactics by the staff to upsell No explanation of contract being signed Had to modify three times

Cons: Had to wait for them to fill up the rental. Not a big deal but should have been done already.

Cons: Nothing. Everything worked out as agreed. No issues at all.

Cons: I had to pick up car at different location than per reservation. Reservation was for a Camry or similar - I was given a Prius hatchback - small, cramped, no trunk.

Cons: The pick up location had no cars when we went to pick up the car. They then sent us an hour away to pick up the car and when we got there our reservation had been cancelled. The hertz at bush intercontinental airport then tried to charge us triple the price of what I had originally booked. It took over 3 hours to pick up the car.

Cons: Rude houston hertz reps who were not polite. I got an old car with no USB and really low fuel capacity for a long journey. The houston location I had booked the car from initially, closed the store at 5.45 pm though they had my reservation and their store hours were until 6 P.M. Hertz charged me an additional 300$ for changing location last minute and then to top it gave me a bad car.....I learnt my lesson no more hertz!!!

Cons: Had to pre-pay to get a price at HAI comparable to DFW which I guess is not Hertz fault but a week before I left the price dropped dramatically and I would not have been required to pre-pay.

Cons: When I checked in at the Hertz office at SFO, the receipt I received was significantly different from that which I received (prepaid) from the Texas office. I talked to a supervisor in Customer Service; she said she could only give me credit on a future rental as "goodwill gesture". I asked if she could speak to her Manager. The manager authorized the full refund to the originally quoted price. They were kind enough to credit me a partial refund on the prepaid tank refill since I had filled up just before dropping off the car. As a helpful suggestion, I think there needs to a process audit from website purchase to the pickup/drop-off locations and across state lines. It should be a consistent experience - much like a purchase of an airline ticket. Also, there needs to be something in writing at the time of drop off, indicating there was no damage to the vehicle. I asked for this but the Customer Service rep. tried to assure me verbally and finally showed me her screen - the damage box was checked with a "N". That's the best I could get.

Cons: I got over charged, I just realized that they charged me $200 dollars more than what the total price was going to be. The agent told me those $200 were a deposit until I return the car, I returned the car 7 days ago and the transaction has posted with the full $200 extra. I am calling my bank to cancel the transaction if They don't take care of it. Not only that but also I got a voice mail from Hertz saying that I did not return the cat . They need to get their stuff together because the person that I returned the car told me every thing was fine and I was good to go.Well apparently not. Really bad experience

Cons: Cloth car seats were stained when we picked it up, but we pointed that out when we rented and it was no problem when we dropped it off. Took a while to Pick up car

Cons: I didn't check logistics as it related to getting the car from the airport. Added expense was significant.

Cons: Would have slightly preferred a Corolla

Cons: There was NO car!!!! And car co says refund does not come from them.... There were never any cars available.

Cons: Over 40,000 miles, smelled like smoke, burns and stains on seats, driver door was hard to open due to bad repair or something, no wiper fluid and had to pull over because I couldn't see. Oh and the tank wasn't full. Rediculous rental from hertz.