6.0
The vehicles are not very clean. The first truck I was given had a dead battery. The second one needed an oil change. The third one I had to clean when I got home to get rid of the smell of cigarettes and to get a clear windscreen. The counter staff were helpful but whoever checks the vehicles after “cleaning” needs some serious training.Reviewed Apr 6 2023
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10.0
Hertz was outstanding in service, quality of vehicle and friendly and helpful staff. The only negative was the cost. Advertised price was more than $721. Final price was $1,700 with fees and insurance add-on’s.Reviewed Mar 7 2023
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2.0
We experienced a lot of homophobia and shady upsells that were deceptive. Never using Hertz or Kayak again.Reviewed Feb 27 2023
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4.0
They added a $250 charge during the return. This charge was not for mileage, damage, fines, tolls, or fuel without telling me about it or explaining why. I call that being sleazy and dishonest business practices. Terrible business practicesReviewed Feb 22 2023
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6.0
Promised a Jetta and confirmed by Hertz day before, received Kia Optima which though underpowered was large enough and old model that was reliable. Problem was pickup where Hertz had few shuttles to and from airport so pick up was delayed compared to other rental companies. Overall MEH but did the job.Reviewed Feb 14 2023
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8.0
Airport fees and local taxes should be included in the pricing for all car rentals, hotel bookings and flights. The Hertz at KOA hit me up for a $204 airport fee when I picked up the car.Reviewed Oct 25 2022
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10.0
CHEVY PICKUP is the CAR for BIG ISLAND!Reviewed Sep 27 2022
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6.0
Wish Hertz would get up to speed with other RAC companies and accept debit cards.Reviewed Aug 15 2022
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8.0
The site was able to upgrade to a Jeep Wrangler Of course for more money but it was what we wanted last minute. The bad was the tires to the Jeep were worn below the wear marks and dry rotted (maybe the spare mounted)Reviewed Jul 24 2022
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10.0
Everything was great. Quick pick up, quick drop off. Great vehicle.Reviewed May 31 2022
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4.0
Warning: Ford Focus is not a 5 passenger car unless three of the 5 are under 10 years old. Car requested was not available. Ended up being downsized with VERY small SUV that kept throwing "Maintenance Required" warnings, Cruise did not work.Reviewed May 22 2022
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2.0
worse line ever is anyone working anymore?Reviewed May 8 2022
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