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2.0
We waited 90 minutes for a car. 90 minutes. The type we reserved wasn’t available so we were given a gas guzzler. We drove back to the airport the next day and got a different car - a beat-up Elantra with 47,000 miles on it. We were told it was “ready to go.” It was a blatant lie - it was filthy and spent the next hour cleaning the windows and vacuuming. Really lousy experience.Reviewed Jun 25 2022
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2.0
Waited for shuttle van, which passed us three times. Eventually had to take a taxi to hotel. Enterprise said they would contact us and deliver a car. Never heard from them again. Last time for Enterprise…..Reviewed May 24 2022
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10.0
I’ve had many different experiences with enterprise locations over the years. This location crew for both the pickup at Enterprise and drop off at Alamo was very efficient, fast, friendly, and professional. Kudos to them and makes me want to rent with Enterprise again! Great job, thanks!Reviewed Mar 30 2022
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8.0
Just fineReviewed Jan 8 2022
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6.0
Enterprise facilities in Kona are closed, all transactions are being handled at Alamo. This causes longer wait times to pick up the car and possibly even for a shuttle.Reviewed Nov 22 2021
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10.0
Staff was very friendly and accommodating.Reviewed Sep 22 2021
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1.9
They didn’t have an Fast Pass to offer us then tried to change us $15 per toll that we got charged for. We also got a ticket because their registration stickers weren’t up to date.Reviewed Sep 8 2021
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10.0
Pick up was really easy. Hopefully prices will go down more though.Reviewed Aug 23 2021
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10.0
All in all, the rental was a smooth as warm Hawaiian Lilicoi butter. The massive price was a bit of a jagged pill, but the service was great.Reviewed Aug 11 2021
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10.0
the only thing that could have been better was the overall condition of the interior ..fair amount of wear and tear, but service, comfort, size, functionality was worth the rental price and pick up and drop were convenient as was the shuttle. in KonaReviewed Aug 10 2021
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1.9
They were VERY uncooperative with working with airline cancellations--to the point of cancelling our reservation when we could not pick the car up in Kona Hawaii due to being stuck in LA because our flight was cancelled,mReviewed Jun 24 2021
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8.0
Pros:Staff was friendly, very clear about the pickup and dropoff process, even though I didn't pick up my car from Enterprise (per instructions from the rental agency)Cons:I wish they'd had the car I'd reserved ready. Originally they tried pushing a crossover on me and even the car I got was not the one I reserved. Given how expensive gas is in Hawaii, I reserved a compact on purpose, and was disappointed to not receive one.Reviewed Jun 1 2021
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