8.0
Wait times were long to pick up, really easy drop offReviewed Aug 12 2023
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8.0
They didn't do a walk around of the car. There were scratches prior to my pick up, which made me anxious that I would get charged for something I didn't do. I think Hertz should be doing an inspection of the vehicle prior to hand offReviewed Jul 4 2023
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4.0
Truck wasn’t cared for and seems far older than it is. Didn’t have windshield washer fluid in it which suggests routine maintenance is skipped. Also had to wait forever to pick it up.Reviewed Feb 18 2023
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4.0
Took two hours to get a rental car…their system for assigning cars and arranging insurance was slower than any other rental car company we have used.Reviewed Dec 20 2022
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2.0
I have never been assigned such an old and poorly maintained car. The car was out of windshield washer fluid which turned to be not safe when we happened to need it. I was expecting a better car from a tier1 car rental company like Hertz, very disappointing.Reviewed Oct 24 2022
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10.0
Carpet could have been a bit cleanerReviewed Sep 22 2022
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10.0
Need to clean their cars a bit better as inside of windshield was filthy. But they did upgrade me at no extra cost which was nice!Reviewed Jul 25 2022
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8.0
Very nice counter lady , but there was only one….many people in line , had to wait about 30 minutes to do paperwork before pickup….Kauai that’s why , but still……Reviewed Jul 10 2022
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2.0
My rental experience in Kauai was very poor, in stark contrast to a very positive experience I had with Hertz in Maui. We paid more in Kauai for less rental days and received a much more inferior vehicle. It was six years old, had no car play, and was covered in dings and some rust. But the worst part was the customer service. The rep wasn’t friendly at all. She added charges to our rental for roadside service and insurance, even though I didn’t agree to them. When it came to roadside service, she asked do you want the “Good,” “Better,” or “Best” package? She never said I could choose none of the three. Then I had to sign the credit card terminal before seeing what I was agreeing to. It was only after signing that she gave me the itemized rental agreement. I complained about the charges to someone else, and they eventually removed them. But the rep who helped me this time was also rude and even condescending. She asked me why I agreed to the charges if I didn’t want them, even though I already told her I didn’t agree to them. Then she told me, “you need to read the contract before you sign.” As I mentioned earlier, the credit card terminal they have you sign doesn’t show or itemize what you’re agreeing to. Bottom line: I would NOT rent from this Hertz location again.Reviewed Jul 8 2022
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10.0
Exceptional visit! Helpful staff. Quick and easy booking, pickup, and drop-off!Reviewed Jun 23 2022
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6.0
It took too long waiting inline to pick up the car.Reviewed Mar 12 2022
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2.0
My car broke down in a very dangerous highway and they took a while to get me transportion. No fees waived or anything at least for the inconvenience. Really messed with my vacation!Reviewed Jan 26 2022
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