2.0
The car was ok, however, it smelled like it was wet inside. The pick up process was a real nightmare. It took almost 2 hours. Budget is completely unprepared and under staffed. It's a shame. Never againReviewed Apr 10 2023
review from![kayak]()
10.0
Pick up took almost an hourReviewed Mar 18 2023
review from![kayak]()
2.0
A terrible experience across the board. Over an hour wait to get the car at a site that was clearly disorganized and not service-oriented. I tried 5 times to extend my rental (3 different calls, and 2 visits to the site) and no one answered as able to explain the rate doubling despite being able to book a new reservation at more than half the rate less. Made no sense and not only could people not explain why, no one seemed to care to resolve the matter. Horrible experience that didn’t seem hard to get right. Never again.Reviewed Mar 13 2023
review from![kayak]()
10.0
Faster pickups and cleanerReviewed Mar 2 2023
review from![kayak]()
4.0
Wrong billingReviewed Feb 28 2023
review from![kayak]()
4.0
The check in process is very slow. Once we checked in and signed papers, they had us wait outside for our car, it “wouldn’t be long”. It took two hours. A dozen people standing around in the heat not understanding why the delay was occurring.Reviewed Feb 17 2023
review from![kayak]()
10.0
Ended up with a convertible corvette. What’s to complain about? Nice staff with frequent shuttles.Reviewed Feb 7 2023
review from![kayak]()
6.0
Check in process took an hour and a half. Only 2-3 employees were working and the line was out the door.Reviewed Nov 15 2022
review from![kayak]()
10.0
The check in/check out is extremely fast, very easy and customer friendly. The personnel is friendly and supportive.Reviewed Oct 3 2022
review from![kayak]()
4.0
No air conditioning in the building waiting to pick up our rental, long line, chickens at our feet, car wasn’t what we wanted, car had defects, oil change needed to be done, previous renters bluetooth info still in the car, could not connect my own device, the windows were defective… no room for our luggage.. the budget teller said it was an upgrade. Would you consider this an upgrade? I would hate to see what I upgraded from…Reviewed Oct 1 2022
review from![kayak]()
2.0
One of my worst rentals ever. Check in and check out was a breeze. I revived an older car with a lot of scratches and dents. I signed for 3 adults and one 5yr old, but no offer of a car seat despite a major fine and court date if a child was not in a car seat. Then it turned out the key fob was dead. The tires needed air and one nearly went flat by day 4 of 5. And the best one, is while the care was obviously cleaned on the inside, there was an active ant colony somewhere in the vehicle, that kept attacking our groceries.Reviewed Sep 4 2022
review from![kayak]()
4.0
add on $Reviewed Aug 23 2022
review from![kayak]()