Reviews for Hertz in Lihue
- All reviews 100%
Based on 68 reviews
Apr 22 2017
Pros: All very good,
Apr 22 2017
Cons: It took over a hour to get the car ! 2 people working behind the counter . Not friendly at all ! They try to talk you I to buying more insurance for alot of money . Which most insurance already covers . Hertz is a good company but not in Lihue.
Apr 22 2017
Cons: Vehicle inside was dirty, wipers were very bad, inside windshield was dirty
Apr 16 2017
Pros: It was a car
Cons: Terrible vehicle, surly staff
Apr 14 2017
Cons: Pick up took FOREVER!! I was there for an hour in a line of people and only 2 tellers
Apr 13 2017
Pros: The price was good
Cons: They were under staffed upon my arrival .
Apr 8 2017
2 hours to pick up
Pros: The car and drop off were fine.
Cons: The Lihue office was severely understaffed. It took two hours to get our car and I think would have been slower if I had not tweeted at Hertz who may or may not have sent more staff. One person showed up eventually.
Apr 7 2017
Cons: Drivers seat was broken, couldn't adjust. Other than that, smooth easy transaction
Apr 6 2017
Good car terrible service and fees
Pros: Nice car, very clean
Cons: Horrible service at check in, $100 in unexpected fees and pressured into paying $100 more for emergency roadside assistance.
Apr 4 2017
Pros: Both you (Kayak) and Hertz suck giant roosters.
Cons: Terrible customer service. IS THERE SUCH THING AS KAYAK CUSTOMER SERVICE!? Because there isn't any info available for it!
Apr 3 2017
Pros: painless dropoff
Cons: takes forever to pick up,understaffed
Apr 2 2017
Extremely slow service with no apparent effort to do better
Cons: It took 1.5 hours to pick up our car. 1 hour was spent waiting in line, with only about 10 people in front of me. Apparently, for each person, they have to radio out to someone in the lot to search for the appropriate car and radio back. After finally going through all the paperwork, it took another half hour for our car to be brought around to us. Never, never again.
Apr 1 2017
Pros: We know that bugs are an island problem but we had 3 different cars, that were infested with roaches. It seemed funny to the staff at the counter.
Cons: Roaches were in all 3 mini vans that we had from them. We spent a lot of time in the car, traveling the island. We will not rent from Hertz anywhere, ever again.
Mar 31 2017
Ridiculously long wait time. Understaffed.
Cons: Two hour wait for a car in Kauai. Line out the door and one person working with four computer stations empty. They didn't start washing our car until after we completed the check in process. Agent said it was always like this. Unacceptable.
Mar 31 2017
Great price, but dirty car
Pros: price location customer service flexibility
Cons: took very long time to pick it up the car was very dirty
Mar 30 2017
Pros: Nice vehicle
Cons: Quite expensive for no comp or coll coverage.
Mar 30 2017
Cons: Experience picking up car was awful for those that wernt gold club members. 1 person behind the counter, 20+ peope in line - 1:15 wait. Ouch!
Mar 30 2017
Cons: Insurance is too expensive
Mar 30 2017
Took longer to rent at Hertz than it was to fly to
Pros: Car was acceptable for the price.
Cons: It took us approximately 37 mins to fly from Honalulu to Kauai but it took almost an hour to rent a car. Heck, even the guy who went through the gold club line was waiting a long time. I know that it's Hawaiian time, but come on.
Mar 29 2017
Pros: Super easy to work with hertz at the lihue airport. Great staff, always have great experiences with them, although this time the car just seemed like a beater and it stunk?
Cons: the car was stinky, like rotten fish or sour milk. made our luggage stink and spent time hand washin all of our stuff including the carpets in the car. We just didnt want to waste a day returning the car while on vacation, instead we spent a day washing our luggage... The car also felt pretty worn. Although the car was good looking, the shocks and stearing seemed stiff and over worn.
Mar 29 2017
Pros: Email stated my fees. That's what I paid. No surprises. Quick pickup. Upgraded. Clean car.
Mar 27 2017
Worst Car Hire Company Ever!!
Cons: The Service was bad, we had to wait 40 mins to get our car the company required 2 forms of ID but wernt advised in any communication prior to arriving that this was required, the customer service was really bad, the car was smelly, and not washed correctly, we were overcharged on our booking even though it was clearly defined in the booking. Rip offs.. taking advantage of people, will never use Hertz again other companies will be benefiting form us in the future
Mar 26 2017
Pros: The car was comfortable.
Cons: There is not enough help in the rental office. Not sure the car given was equal or better than the level we choose. Car was not clean outside and had lots of "questionable" marks, scrapes, dents etc. that I wanted to be sure would not would not be reported against me and took extra time to resolve due to only 2 people working the counter. During the rental process online it is not clear that it would only be for 1 driver when we tried to add additional drives once they arrived, they wanted $15 or $30 more per day to add another driver. EXTREMELY ridiculous amount. Besides on Oahu the car rental was considerable cheaper (about $40) and was for 3 drivers! Not a happy experience. Would not repeat this experience with Kayak or Hertz.
Mar 22 2017
Cons: Didn't have car class I had a reservation for. Upgraded me to a large "luxury" car that was huge and got terrible gas mileage. Total bill was more than my online reservation said it would be
Mar 21 2017
Cons: extra charges at car pickup
Mar 15 2017
Pros: Dropping the vehicle off was amazing service. The price and the vehicle we got exceptional.
Cons: The pickup was a joke, there was 3 people in line in front of me and i sat there for over an hour for help. The drive is not there in the employees on night shift.
Mar 13 2017
Easy and free upgrade!
Pros: The manager was awesome along with the rest of the staff. Easy to find, use, return - satisfied customer!
Mar 12 2017
Pros: We got the car we reserved at the price quoted and it was clean.
Cons: We had to wait 45 minutes to pick up our car. The office was severely understaffed and less than friendly. Our family that used other vendors was ready to roll with in a few minutes.
Mar 11 2017
Cons: Bugs in the vehicle upon pick up. - Was told in person we could the vehicle an additional hour due to flight show time without occurring any additional cost. Upon returning home I was billed $19.74 for the additional hour.
Mar 10 2017
Pros: Price was good.
Cons: There was an odor in the car, almost smelled like someone had smoked in it before and they tried to cover it up. The car itself was pretty beat up. Lots of dents and the hide a trunk was broken.
Mar 6 2017
Overall, experience great
Pros: Upon receiving the rental car, the interior windshield was dirty making it difficult to see while driving (as we arrived at night). HERTZ was slow to pick up when we landed from our flight- but we didn't mind that so much. It was just noted. Otherwise, it was great!
Feb 27 2017
Polite staff, clean car.
Pros: We were taken care of in the beginning and at the end really fast. The car was in a clean and in a very good condition.
Feb 22 2017
Cons: Counter understaffed at pickup, resulted in a long wait - over an hour to get my car
Dec 10 2016
The seats were very comfortable and the shuttle wa
Cons: It ended costing way more than what it said on the website. I was expecting a jeep and got a dodge. The service left more to be desired and could ha r been way quicker there were hardly any other customers. I will be using enterprise next time.
Nov 4 2016
Bait and Switch
Cons: We chose Hertz because it said clearly on the website that AAA members did not have to pay extra for a spouse to drive. the Lihue personnel would not honor this eventhough we had it in writing. This is a breach of contract and we will not choose Hertz again
Oct 9 2016
Cons: The staff member that I dealt with was rude and pushy with the extra add one.
Oct 5 2016
Cons: We reserved our car online & were quoted 225.09. When we turned in the car we were charged $103.56 which seemed like a lot since we had prepaid. It took a phone call to Hertz and checking my credit card statement to find out that our ACTUAL prepayment was $143.xx and not 225.09. This was confusing because we thought we were being charged a full third more & that did not "feel good." Thankfully, it all turned out ok. Our total was only a few dollars more than the quoted price.
Sep 24 2016
Pros: service of rental and return
Cons: gas mileage and power....no more jeeps