Reviews for Hertz in Lihue
- All reviews 100%
Mar 26 2017
Pros: The car was comfortable.
Cons: There is not enough help in the rental office. Not sure the car given was equal or better than the level we choose. Car was not clean outside and had lots of "questionable" marks, scrapes, dents etc. that I wanted to be sure would not would not be reported against me and took extra time to resolve due to only 2 people working the counter. During the rental process online it is not clear that it would only be for 1 driver when we tried to add additional drives once they arrived, they wanted $15 or $30 more per day to add another driver. EXTREMELY ridiculous amount. Besides on Oahu the car rental was considerable cheaper (about $40) and was for 3 drivers! Not a happy experience. Would not repeat this experience with Kayak or Hertz.
Mar 22 2017
Cons: Didn't have car class I had a reservation for. Upgraded me to a large "luxury" car that was huge and got terrible gas mileage. Total bill was more than my online reservation said it would be
Mar 21 2017
Cons: extra charges at car pickup
Mar 15 2017
Pros: Dropping the vehicle off was amazing service. The price and the vehicle we got exceptional.
Cons: The pickup was a joke, there was 3 people in line in front of me and i sat there for over an hour for help. The drive is not there in the employees on night shift.