Reviews for Enterprise in Montreal
- All reviews 100%
Based on 99 reviews
Oct 25 2016
Cons: Someone clearly had smoke in the car and despite the cleaning, it was still perceptible.
Oct 22 2016
Omar was very nice and he colleagues also
Pros: I was served really fast, there was no issues, and i had a car upgrade and a drop-off.
Oct 14 2016
Pros: We got a moderate upgrade on our car, which was a nice perk. Drove like a dream! Rented it for our honeymoon to Quebec city so the unlimited kilometers was a definite plus. The price was great and they also let us keep it an extra day!
Oct 9 2016
Pros: The car I got had many of the modern technologies
Oct 8 2016
Pros: It worked, sort off.
Cons: I stopped for gas, closed the drivers door when I went to pay & all the door locked with the key on the passenger seat. It cost me $65 for a mechanic to come & open the door. The agent at Enterprise was not very sympathetic when I explained that I was not informed that this would happen, he said I should of take the roadside insurance & offered a free upgrade the next time I rented a car. I needed a car the next day, he told me that I would have to go on a waiting list as he had no cars at the moment. Sorry Enterprise, I felt the service was not what I was expecting, I went to Avis & they were so helpful, I received an automatic upgrade with GPS thrown in. One has to learn by doing & I know who I will go with next time.
Sep 30 2016
Pros: Convenient location for pick-up in downtown Montreal. Car was clean, quiet and comfortable. No problems experienced at all.
Cons: Car was a bit of a gas guzzler.
Sep 20 2016
Great price but No receipt
Pros: Great price, practical location on Plateau Mont Royal
Cons: When I return the car, Enterprise told me they were unable to process and give me a recent. So I am a bit scared they will charge some extras...
Sep 16 2016
Pros: Services bye aamir
Sep 9 2016
Car was smaller than I thought
Cons: Car was compact and not Economy, as listed on the bill.
Aug 31 2016
Reliable and great service overall
Pros: The price was right, the service was nice- offered us a free second driver.. And they were fast and friendly. The car was clean and reliable.. Overall a fun experience.
Aug 31 2016
Pros: Nice friendly people/staff at collection and drop off. DIrty car...dirty car....dirty car...very dirty car
Cons: Dirty car ..... you must clean the car - it's essential Bit slow in completing the return processing- but very friendly and courteous staff ... thanks
Aug 30 2016
Cons: The fact that your site charges in USD instead of Canadian and that when one books they won't notice until its too late.
Aug 27 2016
Big car little price
Pros: I liked how quickly they responded to all my questions and concerns. They offered us a free upgrade. No hassle rental unlike some other companies.
Cons: The car was not that clean. We found several alcohol wipes under the drivers seat. The clearly did not work and the air conditioning leaked in the car. We advised them upon returning the car and they offered a discount on the original price for the rental.
Aug 5 2016
Fast, Friendly & Great Value
Pros: I was very impressed with this Enterprise location - quick service, very friendly and helpful staff, and a free upgrade to a much nicer car than I had reserved. The costs were all as stated during the booking and it was overall a great value.
Aug 3 2016
Good rental inc
Pros: Bran New car
Aug 1 2016
Pros: not the first time renting with Enterprise. Always, smooth, clean, no hidden charges or hard sell for insurances, and by far cheapest offer. This time brand new car, great offer to upgrade, and no problems. Only room for improvements waiting time at pickup/dropoff.
Jul 31 2016
Pros: Rental vehicle - late evening pick up at parking lot. No one from Rental company was there with me to walk aournd the vehicle to spot any thing. Rental vehicle was not parked in designated spot . The area where the vehicle was not well lighted. So the inspect around was not clearly done. When I return on 30th July morning . The rental emloyee find out two minor scratches on the passenger side - front and rear. So minor I had not noticed. I took pictures using my phone but scratches were not visible in very high and well luminated spot light area.
Cons: I told the manager Don, I was notice it before. I called Holiday Inn at Montreal YUL airport to cooperate with Alamo rental company for investigation. I called back to rental company to inform that hotel will put a police report. Manager insisted that I was to inspect vehicle before I rented out. I had to fly back and was able to catch flight because it was delayed for some reasons. I like you to work with them to resolve the issue that I was not at fault and these minor sacrashes can happen as lot of kids and people are on road and Renter can not warranty such things 24/7. Thank you
Jul 30 2016
Poor customer service from Enterprise
Pros: One Enterprise representative was apologetic and nice.
Cons: Arrived one hour before designated rental time and was stated the car was being cleaned and would be ready in 30 mins. The car was not ready for another hour and a half and we had to go off site to pick up the car, which we saw being cleaned when we arrived. The cleaning took 5 mins and therefore was not clean inside. Poor communication throughout the pick up process. We dropped off after hours, so used the drop key box. Hoping to not come across unknown fees after the final bill is processed.
Jul 26 2016
Very good,would use again.
Pros: Nice personnel. Quick check in and check out. Car was in good shape.Clean.
Jul 25 2016
Cons: Busy Branch
Jul 23 2016
Pros: 1. I liked that they drove us to the airport at the end of trip. It was a very nice gesture. 2. Good car (Nissan Micra)
Cons: 1. The location is not exactly in the city where tourists visit and it's about 10 km from the airport. It was a bit inconvenient to pick up the car. 2. The rental office told us to bring the car back with the gas tank EMPTY. It is pretty stressful to attempt to bring the car back with tank empty. The norm, in my experience, is to receive the car with tank full and return the car with the tank full.
Jul 11 2016
Pros: The workers at Enterprise were excellent. They very kindly gave us a ride home as well. It's definitely my favorite car rental place in Montréal.
Cons: The only thing I didn't like is when they give you the car with the gas tank partially full. It's really difficult to return it at the same level and I think it's better and simpler to give the customer the car with a full tank of gas.
May 9 2016
Problem with signage in Ville St Laurent
Pros: Everything was great...
Cons: ...save for the fact that it is difficult to see when enterprise is from the road
Apr 15 2016
Cons: Nothing all was good
Feb 15 2016
Pros: The 10$ credit for the taxi ride back home, since nobody could drive me and my baby back.
Cons: I wasn't aware that sometimes you need to pay for the parking and get reimbursed after. I almost went back to the office to ask what to do.
Jan 19 2016
Cons: the wipers of the car weren't working properly!
Dec 15 2015
easy and hassle free
Pros: very nice team, will try to rent from there again...
Dec 1 2015
Worst customer service, felt like a scam
Cons: We rented an Enterprise vehicle and we were horrified at their poor customer service: 1) They didn't have the vehicle we had rented out 2) The vehicle they did have had an empty tank and hadn't been cleaned 3) The inspection of the vehicle was a joke (more on this in 4) 4) When we returned the vehicle, we were accused of damaging it (which we didn't) and the inspection was nothing like the one they made when we took possession of the vehicle. We got charged $250 for a dent in the back door, which turns out had 5 missing bolts. This rental felt like a scam and to top it off, the insurance provided by Kayak didn't work. We will never rent from Enterprise ever again
Nov 24 2015
Cons: They didn't had a babyseat; I was supposed to have international drivers licence (stated in little black letters). Obviously I just lost my time.
Nov 13 2015
Nice experience, perfect personnel
Pros: Above all, the rental personnel who was very efficient and courteous.
Cons: The location is a little bit away from any public transportation. The office itself needs a thorough shape up.