Reviews for Enterprise in Montreal
- All reviews 100%
Nov 15 2016
Pros: I liked everything except pricing
Cons: Since I wanted a car for limited travel, I could have simply opted for cheaper option with limited mileage.
Nov 6 2016
Minor issues with the car; easily resolved at drop
Pros: Our only major concern was being charged for 1/3 of the gas that wasn't in the tank at pick up. Customer service was responsive and fair via Twitter and phone.
Cons: We were charged more for the one-way trip from Montreal to Ottawa than the rental itself, so that was a bit of a rip. The car, a Chevy Spark with an Ontario license plate, was given to us with only 2/3 of a tank and a flat tire. We didn't notice the gas issue at first, and we figured the low tire pressure warning on the dash was simply due to the cold weather. When we noticed the gas level a few miles later, we took a photo of the dash (including its mileage), and sent it to @EnterpriseCares on Twitter (just as evidence, in case agents tried to charge us for the difference in Ottawa). When the low tire pressure warning didn't go away after our first use of the car, we took it to an air pump at a nearby PetroCanada and found that the driver's side left tire was quite low, at 25 PSI. (All tires should've been at 40 PSI.) After filling the tank and refilling the tire, we had no further issues with the car, aside from it being tiny and cheap with tiny wheels. Mistakes happen – we get it – but it was more hassle than we should have had to deal with.
Oct 27 2016
Pros: Great customer service !!!
Oct 25 2016
Cons: Someone clearly had smoke in the car and despite the cleaning, it was still perceptible.