Guest Reviews
Overall Rating
7.4
Good
Based on 3,841 reviews
Cleanliness
8.3
Comfort
8.6
Pickup/Dropoff
7.8
Value for money
8.0
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent Reviews
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4.4
Not as advertised
Cons: First when i picked up the car i was told they didnt have the car i reserved available and i would have to get a bigger car for more money(10/per day). Also i said i needed it for 1 or 2 days because my truck was in the shop and i wasn't exactly sure when it would it be done. They charged for me 2 days stating that if i only used 1 day i would get the second day taken off my card. I brought it back the next day at which time i was told i missed the cut for my return time by 2 hours. Nothing was ever said about a return time cut off. I rarely rent cars becausei have my own vehicles. I feel like i got burned twice for not knowing the rental car rules and was overcharged by double ($45). Ill never rent from Hertz again and tell my friends and family of my horrible rental experience
review from
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9.2
Quick and easy!
Pros: Staff were easy to talk to, the whole experience was quick and easy.
Cons: The inside of the car did not look as clean as the last car we rented from Hertz. A couple of stains, foot prints and dirt, and an odd odor.
review from
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2.0
Terrible experience
Pros: Didn’t even get the car. Between the time of booking and picking up my credit card was hacked and I needed to get a new one. Hertz would not honor the car rental even though it was prepaid since the card it was booked on was not available to swipe. The gentleman offered a new rental almost $200 more than the original rental. When i went online to cancel i was referred to he hertz number. We called to cancel and were told that we would get an email and a call. Still waiting more than a week later. Charge was disputed with my credit card company but we will never book again like this. Hertz should have honored the rental at the original price.
Cons: Everything !
review from
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8.0
Tired
Pros: The car was decent, clean and efficient. Liked the backup cam, trip info.
Cons: When the tires started needing air, our problems began. We put air in a couple of days (more than one was low), but had a flat one morn. Time to get it fixed! There was a nail and it couldn't be repaired because of where it was. The dealer said Hertz would probably send a replacement or pay for it. No. Not only did we pay for it, they tried to tell us we had to pay for its companion when we dropped it off. Crazy! When the store called Hertz, they got two different stories, so they let us go with just one new tire. I was afraid to tell them the tire place said the battery was going - didn't want to pay for that too!
review from
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4.0
Cons: we are traveling a lot this time we decided to use hertz and it was a big mistake we had a problem with brakes, it took a whole day to replace the broken car ,customer service sucks and they charged us extra $28.00 for gas even if we had a full tank .WE WILL NEVER USE HERTZ AGAIN
review from
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10.0
Pros: Good service and very quick turnaround.
review from
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10.0
Pros: Very Nice van Drove well! Had a good pick up through the trip
review from
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10.0
Free unlimited mileage & no drop-off fee.
Pros: We saved about $400 with a pick-up near Cleveland's airport and drop off at Logan in Boston. Ford Fiesta got great gas mileage. Thanks Kayak and Hertz!
review from
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9.2
Quick and easy!
Pros: Staff were easy to talk to, the whole experience was quick and easy.
Cons: The inside of the car did not look as clean as the last car we rented from Hertz. A couple of stains, foot prints and dirt, and an odd odor.
review from
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10.0
Pros: Good service and very quick turnaround.
review from
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10.0
Pros: Very Nice van Drove well! Had a good pick up through the trip
review from
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10.0
Free unlimited mileage & no drop-off fee.
Pros: We saved about $400 with a pick-up near Cleveland's airport and drop off at Logan in Boston. Ford Fiesta got great gas mileage. Thanks Kayak and Hertz!
review from
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4.4
Not as advertised
Cons: First when i picked up the car i was told they didnt have the car i reserved available and i would have to get a bigger car for more money(10/per day). Also i said i needed it for 1 or 2 days because my truck was in the shop and i wasn't exactly sure when it would it be done. They charged for me 2 days stating that if i only used 1 day i would get the second day taken off my card. I brought it back the next day at which time i was told i missed the cut for my return time by 2 hours. Nothing was ever said about a return time cut off. I rarely rent cars becausei have my own vehicles. I feel like i got burned twice for not knowing the rental car rules and was overcharged by double ($45). Ill never rent from Hertz again and tell my friends and family of my horrible rental experience
review from
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2.0
Terrible experience
Pros: Didn’t even get the car. Between the time of booking and picking up my credit card was hacked and I needed to get a new one. Hertz would not honor the car rental even though it was prepaid since the card it was booked on was not available to swipe. The gentleman offered a new rental almost $200 more than the original rental. When i went online to cancel i was referred to he hertz number. We called to cancel and were told that we would get an email and a call. Still waiting more than a week later. Charge was disputed with my credit card company but we will never book again like this. Hertz should have honored the rental at the original price.
Cons: Everything !
review from
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4.0
Cons: we are traveling a lot this time we decided to use hertz and it was a big mistake we had a problem with brakes, it took a whole day to replace the broken car ,customer service sucks and they charged us extra $28.00 for gas even if we had a full tank .WE WILL NEVER USE HERTZ AGAIN
review from
Other suppliers in Parma scored
Where can I find Hertz car rentals in Parma?
5411 Brookpark Road, Hertz car rentals
Address
5411 Brookpark RoadPhone
+1 216 661 5427Top Tips For Renting a Car from Hertz in Parma
- 25% of our users found rental cars from Hertz in Parma for $33 or less
- Compact rental cars from Hertz in Parma are around 63% cheaper than other car types, on average
FAQs About Renting a Car From Hertz in Parma
How much does it cost to rent a car from Hertz in Parma?
On average a rental car from Hertz in Parma costs $37 per day.
What is the most popular rental car from Hertz in Parma?
Full-size (Nissan Pathfinder or similar) is the most frequently booked rental car type from Hertz in Parma.
How many car rental locations does Hertz have in Parma?
Hertz has 1 rental location in Parma. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: Hopkins Intl Airport (CLE)?
Yes
Does Hertz offer shuttle or airport pick-up services from Hopkins Intl Airport (CLE)?
Yes