10.0
Pros:Quick and professional service.Cons:Since this was my first time to rent at Richmond airport I had difficulty finding the return route. It could be more help if exit and return route could be given with the key to the car. Thank you.Reviewed May 14 2017
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10.0
Pros:clean car in excellent conditionReviewed May 11 2017
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2.0
Pros:NothingCons:Would not let me pick up vehicle.Reviewed Apr 24 2017
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8.0
StandardPros:Correct car was ready. Paperwork short as it was already booked.Cons:Correct car was ready. Paperwork short as it was already booked.it was a Saturday around noon, four people in line at the counter. Only one person working the counter. That is poor planning.Reviewed Apr 10 2017
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8.4
Cons:Had to provide a credit card for 200.00 deposit. Why??. Windows were filthy. Had to clean them myself. Morning shift not friendlyReviewed Apr 9 2017
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10.0
Pros:Vehicle was new , clean and great gas mileageCons:Nothing . All was goodReviewed Mar 23 2017
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10.0
This was a delight.Pros:Very easy. Nice car.Cons:The seats in the Nissan cause one to slouch. Needed a lumbar support to compensate.Reviewed Mar 13 2017
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9.6
Pros:All went well -- pickup / drop-off were painless, car ran very well mechanically (tires were way over-pressured), and was an excellent value for the money.Cons:Only minor complaints: on cleanliness (some stains on the rear seat and on the rear window deck that looked like toothpaste), and had to go back to get a prior damage descriptide sheet to document same and other previous small cosmetic damages.Reviewed Mar 13 2017
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8.0
Helpful staff, great ridePros:Second time renting from Hertz. Service time was ok at pickup and superb at dropoff. I felt appreciated as a customer on both visits and will use this company again when the need arises.Cons:No complaintsReviewed Mar 12 2017
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4.4
Car was not rentablePros:I like that I safely made it to my destination.Cons:Half way thru my drive I heard a noise drivers side front. When I arrived i noticed that there was broken plastic pieces behind the tire. The rental tech said that the previous renter must have popped a tire and hastily put on a new one. He then said my car was un-rentable. I am Not happy about this.Reviewed Mar 9 2017
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9.2
Nice car, easy pick-up drop-off, bad phone customePros:The car was almost brand new and a good value.Cons:I tried to call Hertz customer service after we had the car a few days. I wanted to change the drop off airport to a different one about a hundred miles away. Nobody I spoke to was able to help me: I was shuttled from one rep to another about 8 times. Ultimately, I was unable to change the reservation and had to drop off the car at the original location.Reviewed Mar 8 2017
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2.0
AvoidCons:We were double charged and had to fight tooth and nail to get only 75% back, ridiculous and outrageous! NEVER will we rent from or recommend Hertz or their affiliates, Dollar/Thrifty.Reviewed Feb 20 2017
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