Find reviews that mention:
10.0
Pros:Staff not unfriendly, but not friendly either.Cons:Seems like I ALWAYS have to wait to pick up my rental - an opportunity for improvement. Another suggestion is for staff to go over basic functions of the vehicle before turning it over to driver (e.g., all audio functions, locations of 12V/USB/Bluetooth ports, gear shift function, adjustment for lights, wipers, mirrors, sun roof/shade, etc . New vehicles have so many new features and moved/redesigned standard features that it is overwhelming for a lot of older drivers.Reviewed Nov 29 2020
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10.0
Pros:YesReviewed Oct 14 2020
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2.0
Pros:NothingCons:How about actually having the vehicle we reserved available? We had a group and birthday party plans that were completely ruined because the vehicle we reserved was not available.Reviewed Oct 13 2020
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10.0
Pros:Staff was friendly and helpfulCons:NothingReviewed Aug 21 2020
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6.8
Pros:CourteousCons:The car reeked of air freshener. They tried to cover up smoke smell. Didn’t work.Reviewed Jul 18 2020
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2.0
Pros:NothingCons:I wasn't even able to get a rental from enterprise because they told me last minute that they needed a credit card instead of a debit card even if it could be run as a credit card which left me carless. I wish they would have told me that from the beginning. I will never book with them again. It is unreasonable especially since they are more likely to get their money through a debit card. They weren't even willing to work with me at all and told me to go somewhere else so I got additional insurance coverage for no reason.Reviewed Jun 7 2020
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9.6
Pros:Staff at pick up was very helpful, but it was one guy with a long line and broken printers. Took awhile to get out of the garage.Cons:Receipt would not print or come via email so was stuck in the garage for 20 mins.Reviewed Jan 4 2020
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10.0
Pros:Drop off was very quick and easy.Cons:Pick-up was very inefficient multi step process. Couldn’t get a printed copy of agreement. No choice of vehicles.Reviewed Oct 24 2019
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4.0
Pros:Easy drop offCons:I did not get the vehicle make and mobel that I reserved, an the vehicle that I rented smelled so bad that I had too buy a bottle of febreeze just to be able to stand being in it.Reviewed Sep 11 2019
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10.0
Cons:GoodReviewed Jan 8 2019
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9.6
the bestPros:overall outstandingReviewed Dec 30 2018
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10.0
Exactly what we asked for.Pros:We picked up a clean mini-van which was exactly what we had reserved. No hassles and no issues at all. (It was also at 12:10 am, and the customer service was great.)Reviewed Oct 24 2018
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