Reviews for Hertz in San Antonio
- All reviews 100%
Oct 18 2016
Pros: Ease of booking car
Cons: Car was scratched, dented, did not work properly. Rental representative lied about the amount of gas at pick up. I did not rent the car because it was so bad.
Oct 18 2016
Pros: Quick and easy service. Using hertz rental cars.
Cons: Hertz didn't have insurance I bought from your site!
Oct 17 2016
Cons: Vehicle had tire issues. We were given a different vehicle which was less comfortable and not for the value of initial vehicle. Bad experience!
Oct 10 2016
San Antonio location near airport NOT served by He
Pros: I needed to return the car before this Hertz office opened, and the agent agreed to remove the $25 return-fee that allowed me to return the car to the main airport location (open 24 hours).
Cons: Despite making a reservation at an off-site airport location in San Antonio, the only Hertz shuttle bus took me to the "other" off-site airport location. Upon being notified of being in the wrong location (after waiting in a 40-minute line), I asked if I boarded the wrong Hertz shuttle, and was notified the other location had NO shuttle, and required a $15 taxi ride from the airport. This 2nd location offered no cab fare reimbursement. And despite the described 90+ minute delay in arriving at the correct Hertz location, my reserved car was NOT ready, I had to wait an additional 15min while it was detailed. Total time from exiting Terminal to acquiring my car: 2.5 hours!