Guest Reviews
Overall Rating
7.4
Good
Based on 3,861 reviews
Cleanliness
7.9
Comfort
7.9
Pickup/Dropoff
8.4
Value for money
7.9
Hertz car rental prices in Somerville
| Economy | $25/day | |
| Compact | $26/day | |
| Intermediate | $27/day | |
| Standard | $68/day | |
| Full-size | $39/day | |
| SUV | $22/day | |
| Minivan | $61/day | |
| Premium | $38/day | |
| Luxury | $52/day | |
| Commercial | $24/day | |
| Van | $78/day |
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent Reviews
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customer service
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car was clean
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great car
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car was great
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great experience
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7.6
Cons: Car condition—motor and brakes were old and poor shock absorption.
review from
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10.0
Pros: Rick provided excellent customer service and was very helpful in ensuring a quick, easy car rental.
review from
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4.0
No one to contact on Saturday???
Cons: I didn't understand how the electronic tolling worked and not only did the location that I rented from not have a number listed anywhere, the number for it that I did found was a national number that had NO customer service people available on a Saturday. How can you not have anyone available on a Saturday!
review from
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4.4
Defective vehicle
Cons: We were told the car we had reserved was not available, so we were being upgraded. Instead, we later learned, we were given a mid-size that needed an oil change. The car engine was extremely loud and the back of the vehicle shook badly at any speed over 50MPH, and two days into our 9-day rental, the tire light came on. We tried to put air in the tires, but one was damaged and could not be filled. When we called Hertz, we were told to either get an oil change ourselves for reimbursement, or to drive two hours back to the nearest airport for an exchange. After four days trying to negotiate an exchange with a local Hertz location, we were finally able to swap it out and focus again on enjoying our vacation. Hertz did nothing to assist us despite providing a defective vehicle, nor did they offer to compensate us for the rental in any way. There are lots of good rental companies out there - use any other!
review from
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7.6
Cons: staff at rental location were unfriendly and din't seem to want to do their jobs.
review from
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4.4
Promised minivan - given SUV
Pros: The car was clean and new.
Cons: We had 6 people - 4 adults, 2 kids (both in car seats, basically giving them the "footprint" of obese adults). When I arrived, I was told that there were "no minivans anywhere in the Boston area." We had stuff on our laps, under seats, anywhere we could cram it. My rate was not adjusted. I was simply told I could return the car with the gas tank "on fumes." BFD - like a $20 fill up avoided for a week of severe discomfort. If I can't be assured of the car I rent, why should I use Kayak or Hertz?
review from
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2.0
You book a car for me from a site that was closed when I flew in.
Pros: You left me with no car. You booked a site that is closed on the hours that I flew in and flew out. It was impossible to get the car. I will never book a car through you again. Very displeased.
Cons: You left me with no car. You booked a site that is closed on the hours that I flew in and flew out. It was impossible to get the car. I will never book a car through you again. Very displeased.
review from
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7.2
Pros: The service, friendly
review from
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7.2
Strong smell of smoke
Pros: The staff at the two Hertz offices were excellent and courteous.
Cons: Car stank of smoke! Despite the air freshener they had placed in the car, it was pretty awful.
review from
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10.0
Perfect Service!
Pros: By far the cheapest company to rent a car. We were really happy with the car's excellent condition and had a lot fun driving it.
review from
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10.0
Very helpful!
Pros: I forgot my cell phone in the rental car and wasn't able to get it until later the next day because of my schedule. The employees kept it safe for me and even charged it! Thank you!
review from
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2.0
Egregious overcharging
Cons: I was billed 1,341.09 USD for a three day car rental. Hertz has so far failed to correct the error.
review from
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10.0
Pros: Rick provided excellent customer service and was very helpful in ensuring a quick, easy car rental.
review from
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10.0
Perfect Service!
Pros: By far the cheapest company to rent a car. We were really happy with the car's excellent condition and had a lot fun driving it.
review from
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10.0
Very helpful!
Pros: I forgot my cell phone in the rental car and wasn't able to get it until later the next day because of my schedule. The employees kept it safe for me and even charged it! Thank you!
review from
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7.6
Cons: Car condition—motor and brakes were old and poor shock absorption.
review from
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7.6
Cons: staff at rental location were unfriendly and din't seem to want to do their jobs.
review from
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7.2
Pros: The service, friendly
review from
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7.2
Strong smell of smoke
Pros: The staff at the two Hertz offices were excellent and courteous.
Cons: Car stank of smoke! Despite the air freshener they had placed in the car, it was pretty awful.
review from
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4.0
No one to contact on Saturday???
Cons: I didn't understand how the electronic tolling worked and not only did the location that I rented from not have a number listed anywhere, the number for it that I did found was a national number that had NO customer service people available on a Saturday. How can you not have anyone available on a Saturday!
review from
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4.4
Defective vehicle
Cons: We were told the car we had reserved was not available, so we were being upgraded. Instead, we later learned, we were given a mid-size that needed an oil change. The car engine was extremely loud and the back of the vehicle shook badly at any speed over 50MPH, and two days into our 9-day rental, the tire light came on. We tried to put air in the tires, but one was damaged and could not be filled. When we called Hertz, we were told to either get an oil change ourselves for reimbursement, or to drive two hours back to the nearest airport for an exchange. After four days trying to negotiate an exchange with a local Hertz location, we were finally able to swap it out and focus again on enjoying our vacation. Hertz did nothing to assist us despite providing a defective vehicle, nor did they offer to compensate us for the rental in any way. There are lots of good rental companies out there - use any other!
review from
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4.4
Promised minivan - given SUV
Pros: The car was clean and new.
Cons: We had 6 people - 4 adults, 2 kids (both in car seats, basically giving them the "footprint" of obese adults). When I arrived, I was told that there were "no minivans anywhere in the Boston area." We had stuff on our laps, under seats, anywhere we could cram it. My rate was not adjusted. I was simply told I could return the car with the gas tank "on fumes." BFD - like a $20 fill up avoided for a week of severe discomfort. If I can't be assured of the car I rent, why should I use Kayak or Hertz?
review from
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2.0
You book a car for me from a site that was closed when I flew in.
Pros: You left me with no car. You booked a site that is closed on the hours that I flew in and flew out. It was impossible to get the car. I will never book a car through you again. Very displeased.
Cons: You left me with no car. You booked a site that is closed on the hours that I flew in and flew out. It was impossible to get the car. I will never book a car through you again. Very displeased.
review from
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2.0
Egregious overcharging
Cons: I was billed 1,341.09 USD for a three day car rental. Hertz has so far failed to correct the error.
review from
Other suppliers in Somerville scored
Where can I find Hertz car rentals in Somerville?
30 Washington St, Hertz car rentals
Address
30 Washington StPhone
+1 857 998 3314Top Tips For Renting a Car from Hertz in Somerville
- 25% of our users found rental cars from Hertz in Somerville for $61 or less
- Full-size rental cars from Hertz in Somerville are around 46% cheaper than other car types, on average
FAQs About Renting a Car From Hertz in Somerville
How much does it cost to rent a car from Hertz in Somerville?
On average a rental car from Hertz in Somerville costs $72 per day.
What is the most popular rental car from Hertz in Somerville?
Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Hertz in Somerville.
How many car rental locations does Hertz have in Somerville?
Hertz has 2 rental locations in Somerville. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: Logan Intl Airport (BOS)?
Yes
Does Hertz offer shuttle or airport pick-up services from Logan Intl Airport (BOS)?
Yes