Reviews for Hertz in Somerville
- All reviews 100%
Jul 30 2017
Promised minivan - given SUV
Pros: The car was clean and new.
Cons: We had 6 people - 4 adults, 2 kids (both in car seats, basically giving them the "footprint" of obese adults). When I arrived, I was told that there were "no minivans anywhere in the Boston area." We had stuff on our laps, under seats, anywhere we could cram it. My rate was not adjusted. I was simply told I could return the car with the gas tank "on fumes." BFD - like a $20 fill up avoided for a week of severe discomfort. If I can't be assured of the car I rent, why should I use Kayak or Hertz?
May 30 2017
You book a car for me from a site that was closed when I flew in.
Pros: You left me with no car. You booked a site that is closed on the hours that I flew in and flew out. It was impossible to get the car. I will never book a car through you again. Very displeased.
Cons: You left me with no car. You booked a site that is closed on the hours that I flew in and flew out. It was impossible to get the car. I will never book a car through you again. Very displeased.
May 11 2017
Pros: The service, friendly
Apr 21 2017
Strong smell of smoke
Pros: The staff at the two Hertz offices were excellent and courteous.
Cons: Car stank of smoke! Despite the air freshener they had placed in the car, it was pretty awful.