Reviews for Thrifty in Wilmington
- All reviews 100%
Aug 16 2017
Pros: We were upgraded since they didn't have the size car requested available, price was the same. The car worked nicely and smelled fine. We were able to extend the contract still the same price over the phone.
Jul 28 2017
Un Thrifty car rental
Pros: Ended up not renting.
Cons: Price quoted did not match up with deal. One of my destinations was on the red list which meant that I would have to pay significantly more that the price quoted. Shady do not recommend.
Mar 22 2017
Clerk Cried and said she hates Thrifty
Pros: The desk clerk did not have any cars in stock, only a minivan and 2 full size Ram hemi-engine, enormous trucks in bright red with huge tires. After I told her I didn't want either, she started crying and hyperventilating and saying she hated working for Thrifty. She was unable to come up with any solutions, so I had to take the truck. Obviously a truck this size ate up gasoline and was very inefficient.
Cons: Clerk cried at the counter, had a nervous breakdown, said she hated Thrify. She said she doesn't have a manager and only one other person works at that location.
Mar 13 2017
Unacceptable ploy to provoke the customer to pay m
Cons: I scheduled to pick up the car at 7:30 in the morning but was not able to take a car from you because my insurance company was not open until 10 a.m. and I was told that you needed verification that I have insurance or I would have to pay your $25 insurance. Of course, I declined and moved over to the next counter, Alamo, to get a car from them. My question is, if you know that you cannot give a person a car until their insurance company opens to verify the insured, why bother opening before office hours? I felt misled that there would be a car available for me at 7:30 a.m., and I believe that insisting that I would have to wait for verification from my insurance company that I am insured is only a ploy to get the customer to pay $25 extra so that they can get out of there. As I said, I declined; and within five minutes I had a car given to me by your competitor without any insurance hassles.