Reviews for Thrifty in Wilmington
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Mar 22 2017
Clerk Cried and said she hates Thrifty
Pros: The desk clerk did not have any cars in stock, only a minivan and 2 full size Ram hemi-engine, enormous trucks in bright red with huge tires. After I told her I didn't want either, she started crying and hyperventilating and saying she hated working for Thrifty. She was unable to come up with any solutions, so I had to take the truck. Obviously a truck this size ate up gasoline and was very inefficient.
Cons: Clerk cried at the counter, had a nervous breakdown, said she hated Thrify. She said she doesn't have a manager and only one other person works at that location.
Mar 13 2017
Unacceptable ploy to provoke the customer to pay m
Cons: I scheduled to pick up the car at 7:30 in the morning but was not able to take a car from you because my insurance company was not open until 10 a.m. and I was told that you needed verification that I have insurance or I would have to pay your $25 insurance. Of course, I declined and moved over to the next counter, Alamo, to get a car from them. My question is, if you know that you cannot give a person a car until their insurance company opens to verify the insured, why bother opening before office hours? I felt misled that there would be a car available for me at 7:30 a.m., and I believe that insisting that I would have to wait for verification from my insurance company that I am insured is only a ploy to get the customer to pay $25 extra so that they can get out of there. As I said, I declined; and within five minutes I had a car given to me by your competitor without any insurance hassles.
Dec 28 2016
Pros: Gas gauge has a silent alarm.
Cons: Gas gauge..
Nov 30 2016
Good on a budget!
Pros: I liked the fuel economy for the size vehicle I rented. I rented the 15 passenger van and was very surprised at the fuel economy for such a big vehicle. I really liked the size and price of the rental. if you have a big group or a lot of cargo, this is the way to go! it had me wanting to possibly purchase a vehicle similar to this is the future.
Cons: When I picked the vehicle up the attendant told me the low tire air message was on and gave me some lame excuse to why it was on. She had no idea what she was talking about which made me a little apprehensive about the rental. The van was not as clean as I would have liked but it wasn't nasty either. There was dirt and debris on the floors and the drink holders in the passenger area had spilt drink in them along with a chicken bone on the floor. I didn't like when I dropped it off and no one came out to do the damage inspection.