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The room was very spacious and very clean. The staff was helpful and courteous. Not enough front desk staff on duty. The hotel was pretty packed ad there seemed to be just one person helping all of us get checked in. The phone was ringing off the hook and the person id their very best to hrlp all of us promptly.
Cool old ship. It's old ship, so the rooms are a bit old and not exactly sparkling clean. But the real issue is the Dark Harbor, haunted house event that goes on in October. We were not informed till arriving that are room would be adjacent to this raucous event. From 7pm until 1 am in the morning, extremely loud music, screaming, grass breaking and roaring gas flame would shoot off. It's criminal that the Queen Mary would rent rooms next to this mess. Oh but the front desk gives out cheap ear plugs, so that makes it all better.... not. We were on our one year anniversary and needless to say, were extremely disappointed and frustrated,
What I like is the history about the Ship and the Location. I understand that there is an investment proyevt to improve the condition of the ship, incluían Public Areas and Rooms. Great view from the Decks. A lot of Potential to be a nice lace that was before. Get the Ship back in good shape and not just take advantage of the name! (This is for the Operators) My room was M216 I did not like the conditions of the room. It was not clean! No mentioned in the reservation that will be inside room! Big difference! Items were really old and rusty mainly in the Bathroom! Shawrr door, one light bulb missing, the chain of the lock at entrance door broken, I went to get ice and the bucket had brown water with a plastic bag!! And the door of the Air Conditioning, which was above the bed was showing further prints All over in a white door! The hotel should not rent this rooms anymore!
I absolutely loved exploring! After being out Kate and freezing, it was so nice to come back to a warm and toasty room. Wished I was able to stay longer. My suitcase was super heavy and I got a small blister from carrying it; I kept Hopi g that there would be someone with a cart around to help. It's ok though. A tour guide going through the hallway woke us up in the morning.
I loved the feel of the golden age of ocean liners onboard. My girlfriend and I decided to stay the night before our cruise on Carnival the next day, which is conveniently located next to the ship. I wish more areas were open to guests such as the 1st class pool and grand ballroom.
I love the concept of The Old Ship and the stateroomsecond as well as it being right on the water. The front desk staff was really rude. He just had an attitude the whole time and didn't want to accommodate us. We thought that we booked a room with two queens but it only had two twins and he was just very snobby about it. The rooms were very hot the air conditioner barely worked. I feel for the price it is not worth it. If they are charging over $200 a night, that's including tax, there needs to be a lot more luxury to the hotel. The toilet did not flush very well in the bathtub was uneven. It really needs a facelift.
Such a cool experience! We were upgraded from a standard (no window) room to one with a porthole, which was fabulous. Our room was no frills, but clean, and was quiet even though we were very near the renovation area. We ate and had a drink in the observation bar, which was very cool, and were able to explore many parts of the ship, even though we got in late, probably around 8 pm. Would definitely go back! The tours and museum type areas do close pretty early, so we were unable to access these as we got in later and had to take off in the morning. No breakfast, but we did eat at the expensive Starbucks on board.
Atmosphere, history The bathroom wall in the shower was peeling. Looks like they don't maintain their rooms.
It's a cool, old cruise ship. It's kind of a tourist destination in itself. Also, it's really close to the helipad if you're taking the helicopter to Catalina. Overall, the boat felt old and empty and dingy. The bathroom looked a little dirty —probably just age—and there were lightbulbs missing from some of the fixtures in our room. I wanted it to be like stepping back in time, but that wasn't the experience on a weekday. Maybe weekends are better?
The ship was a grand experience! Love the history lots of things to explore. The beds were comfortable! I liked the original fixtures in the room. I can only image the people long ago entering the rooms and using the ship! Food was good! We ate in The Chelsea Chowder House and Bar. Slightly priced but the food was excellent and service was outstanding!!! Paying for the use of the WIFI And parking that seems odd to me because back east those items are free?! Other thing drove nuts--the walls seemed to be paper thin the 3-women in the cabin next to us were so loud!! It was a joy when they left the room or went to sleep!!!! However I understand that would not be an issue when the engines would be humming at sea!!
Unique and different. Good food although pricey as well. Lot's of things to do and see. Lot's of channels in room. Bed a bit small... We went during a special event and spent extra for the winter "chill" event. avoid at all costs. totally overpriced for what you get. Most disappointing part of our trip.
Room Gift so not open early enough. Princess Diana enemy closed on a Friday until 3pm. Why not babe it open all day especially on a Friday
Staying on a piece of history, traveling back in time, something new around every corner. Ran out of hot water taking a quick shower.
Everything was nice, nice staff and very convenient to everything. The bathrooms were dirty and the shower absolutely was the worst one I've ever encountered.
Location was perfect. Room was nice. Room i was confir.ed with kayak was not available. Required a double and she kept insisting i take a king. Showed her my email.. the she found a room on the underground floor.. that had double veds.. after much hassle. Then after we checked out.. we went bac 2 hrs later to retreive a forgotton jacket and it was missing. Cleaning staff didnt find it.. it was specifically lEft in the clost. Only way it could have dissappeares was if someone took it .
Got a great last minute deal on this hotel, worked out great. Perfect location near restaurants and shopping on the shore.
Being local to the beach and many restraraunts. The room smelled horrible and the view I paid for was blocked by a tree.
The "Check In" staff was wonderful, helpful, and made me feel welcome. The rooms were comfortable and I will mostly likely stay here again when I visit Long Beach, CA. The hotel is in a great location prior to cruising and/or enjoying the beach. Even though my parking fee was waived, I hope free parking becomes a standard practice.
one of the most amazing experience to stay at the host hotel for the long beach marathon. the hotel made sure that the guests who stayed at the hotel who participated in the events will receive a mini brown bag w/ goodies for the race. room did not come w/ a mini refrig nor any mini bar
The staff was fantastic and the room was very clean Our only complaint was the poor quality mattress and the thin walls.
Great Location to the Queen Mary and restaurants. Issues with wifi.
$26 parking for hotel guests. Receptionist just said "yeah, this is Long Beach"
The view Rooms were to small
The view from the room was great & staff was great!
Very convenient stay while attending the ISSE at the convention center. Very professional & attentive staff throughout my stay. No doubt under great management!
$5.00 off at Starbucks for 'being green". Free Wi-fi would have been appreciated.
Customer service was ok. You could hear the people in the next room conversation. You could also hear the people screaming in the pool on the first floor. The rooms are very dark in terms of color it makes the vibe in the room weird and there were a few spots on the wall it just does not feel comfortable at all the sheets and blankets weren't comfortable nor soft . needs a major upgrade .
Large rooms (junior executive suite) I wasn't informed much about the hotel when I checked in. I had to call and find out things in my own
The staff was helpful fast and friendly . The room was so nice and clean . The bathroom was big and clean very spa like feel to the room ! The bed was so comfortable I didn't want to leave . Room service was excellent !! There was nothing I didn't like .
Clean, quite, nice, and lovely. Would definitely book again. However... Hotel forgot to provide a shower curtain. =(
The park was close. The room was extremely dirty and dusty. The carpet had stains and the bathtub was disgusting. I was a little upset because The room did not have a microwave and I was unable to heat up my infants milk.
Its average hotel. Needs refurbishing. Its not 4star.
How close it was to Knott's. The beds were hard and the walls were thin but overall it was bad for the price.
Right next door to Knott's The whole property looks like it hasn't been updated since the early 90's... probably because it hasn't. The rooms are kinda ugly. The walls are paper thin. Room service is a joke (screwed up our breakfast order three different ways). The staff can't be bothered. Stay elsewhere and pay extra to park at Knott's. You'll be glad you did.
Its a 1970's hotel with granite countertops. The bed was so hard! This place needs a major facelift. The staff was excellent and the room was clean.
Nothing! I booked a king room they gave me a double queen saying it was kayaks fault. The matresses are rocks. The fire alarm went off in our room only in the middle of the night, about 2am, and when we called down stairs to remedy the issue security was sent to investigate US, if I wanted to smoke I would have chosen a room that allowed smoking but my husband and I are not smokers. The next morning house keeping woke us up around 8am in the morning trying to clean the room we startled her because she said "they" told her we had already checked out but we obviously had not and check out was not until 12pm. Worst experience ever with a "nice" hotel. We will never go back!
Staff friendly and helpful. Conveniently located next to both Knott's parks and Medieval Times and Pirates. Rooms small and hot. Needed to run the AC full time because my wind directly faced the sun.
Amazingly friendly and knowledgeable staff. We left every conversation with a smile. Not much, maybe the bathrooms could us a bigger and more modern tub. Us bigger gals can't enjoy a good soak. But over all my boyfriend and I truly treasured out first Valentine's weekend together and were so happy we stayed at Knotts .
Found a room for a great price a few hours prior to arrival. Located right next to Knott's Berry Farm. Bed was comfy. Room needs updating Plan ahead if using room service for breakfast. We made the mistake of ordering at 9am, which is an hour before the park opens... it took nearly an hour for food to arrive... food was meh. Bring swim stuff. Great pool area for kids... splash pad was nice item to differentiate itself from other hotels. Overall good value for our needs Overall the hotel is in a state of disrepair. Just little things really, stains on curtains, dents on walls, spots on fixtures.
At night, the hotel/neighborhood was very quiet. The room was clean. The room heater/air-conditioner/fan operated quietly. After 8am in the morning, it got noisy because of renovation work being performed on rooms a few doors down the hallway from our room or possibly on a floor above or below our room.
Room size, proximity to KBF and Disney Bed was very uncomfortable, and very shaky!
clean rooms, luxury, close to restaurants, beach and boutiques.
The location is nice. The view was good. Fast service. They need to be green. The doors made a lot of noise when they closed. No low flow toilets. The shower handle was lose.They should have chargers for Mac products.
overnight parking was too expensive!
The room was spacious, clean and had a nice view. The pool was small and needed an update
Friendly staff from top to bottom. Clean rooms and prompt service. Parking structure was a little confusing with elevator locations and signage directing to main lobby from parking structure.
comfort, location, and view the people
I loved the location and the architecture...The staff and food were excellent.. That I had to pay for wi-fi
Friendly And efficient staff Quick and accommodating check in Small pool with no bar also the sun is blocked by the hotel itself.
Liked the service of the staff; Liked the comfortable bed; Liked the cleanliness of the bathroom
Went through Kayak to purchase this room. Kayak seemed to think it was a 4 star. It is it not a four star, 2.5 to 3. Took 25 minutes to check in with only one person in line ahead of me, mold in the shower, shower was over all dirty and old, room was stuffy the whole time I was there, parking was 26.00, which is NOT advertised, found out when I got there, Internet was 14.95, which I was advised of that when I arrived although my receipt showed a king size room - Internet. My fault for assuming that if was included. won't stay here again, especially for the rate that I was charged. Hmmmm... Large bath towels
Location - so much is walkable Gift shop prices were crazy - bottle of sofa was $3.49
very clean, spacious room, great bet and pillows. Dated in its amenities. For example, checking in late evening, only limited room service is available, and no wine or beer offered. Internet service is not free. Exercise room was limiter. Least favorite thing was the view of the office building next door.
And prRoom was nice. But the staff was very helpful
Everything was great No shuttle service
Super clean and nice. The bed was so comfortable I didn't want to leave it. Beautiful pool deck on the roof where you can eat and relax. The shower was amazing. Super large.
Very comfortable. Nice stay. Staff were friendly. Iron didn't work. Vanity mirror didn't work. One request from staff wasn't filled. No microwave.
Modern feel, staff friendly Parking 16$ extra per night! (Hidden cost) pool not heated and small. Did not like outlet mall being attached to hotel.
J'aime boucoup le location. J'aime pas de petit roms et parking.
Good location. Near shopping and the beach. Construction made accessing/finding front of hotel difficult. Hotel had no signs indicating where entrance was located and no street level signage visible. Confirmation emails did not indicate hotel was under construction. Room service would not take our breakfast order, weird.
Comfortable room. Nice bathroom. Price was too much.
Clean. Upscale. Comfortable Cost per night
The staff was very helpful and nice. The price was high for what you get at the hotel. I have stayed in very nice hotels that offer a more luxurious feel. Also, there were protesters there outside the main entrance almost every morning around 0700. You could easily hear them and it was quite obnoxious.
The hotel itself was beautiful, and edgy. Everything was an additional charge and expensive. I've stayed in NY and never thought i'd see pancakes sold at $15. I also would expect a hotel to include wi-fi. Water for $5???
Elevator music vapid & hilariously loud Wi Fi not free @ these prices? Told suite would have welcome basket w champagne--got nothing No newspaper weekends @ these prices?
Breakfast was very expensive, but also very good. No fridge, no ice machine on my floor, very dirty bath tub, uncomfortable bed, no outlets by mirror, outlets by bed did not work,
Booked online for a room with a double bed. Reservation confirmation after booking the reservation snuck in "double or king." When we arrived at the hotel, there were no rooms with double beds and not even any rollaway beds. So I canceled the reservation. Kayak may not be the responsible provider, but when the website option selected is room with double beds and that's the primary reason for my selection of the particular hotel, they better have that kind of room available to backstop my booking. Otherwise, it's false advertising. I will think twice before using Kayak again to book a hotel room.
The views, particularly at night. It was undergoing renovation of one of the towers. Some noise etc. associated with that although it stopped by 5 pm. The staff at the restaurant was really terrible when I had a late lunch. I have stayed there before and enjoyed good service, but it was quite bad on this trip. I waited for at least ten minutes while waiters walked by me and waited on tables seated after I was. There were only 6 or so tables total as it was late afternoon. At one point my waiter talked to the table next to me about personal matters for about ten minutes and then walked off without coming by my table or refilling my water. My experience with all other staff was excellent. The restaurant staff is entirely responsible for the Okay rating.
Room was crisp and clean. Property and view was pretty. Special event affected the noise during our stay. Circular courtyard provided lots of noise from other guests.
The staff was very courteous from the moment we arrived and very helpful the entire time. We would recommend this hotel to anyone visiting the Long Beach area in the future.
Easy access to bus line ( bus line is Clean an convenient) takes you to downtown long beach. Free shuttle to cruise ship terminal. Great pool and pool bar staff. Cool/funky mayan theme throughout.
Nice waterfront location Hard to fine by drivers
We (either spouse and/or kid) have stayed here at least once a year and have watched it undergo many improvements, it is a wonderful place to stay if you want to be close to the Queen Mary but would like to avoid the noise or prefer a larger room and a pool. Since it is set up like a motel, you have to walk over between buildings and to the pool. The Sunday brunch is fantastic, there is a cute sand area for the kids, decor is cute and the facility always appears clean. I have not used any of the service options (in room or pool side) due to some really bad experiences prior to the change of ownership. During the last stay there was a music festival at the Queen Mary which is to say that it was difficult to get to the hotel and once there, parking was difficult and people were pre-partying around the hotel. We had dinner reservations on the QM and the woman at the front desk offered a golf cart shuttle to the ship. On our way to the room we watched concert goers jockey for a space on the golf cart and then proceed to sit on one another's lap to fit. When we later approached the golf cart pick up area we were relieved to find it empty. A person identifying himself as a manager informed me "this cart isn't working, the battery is out" and then he clarified that it was the only one they had. Lame. In the end we were able to get to dinner in 10 minutes via sturdy Louboutins and the walk path but I would have liked a more professional handling of the situation.
The atmosphere, view and vibe was relaxing and incredible !! the guy at the front desk was really respectfull and helpfull and even gave us free fresh baked choclate cookies at check in and compt our parking for our visit , think his name was Noor ... Highly recomend and will definitley be coming back soon ! Thumbs upppp
I would recommend a water view. It was a great! Nothing
Beautiful view and location, and very nice room. The staff was very nice to deal with. The price was a little high, and the rug in the room should be replaced.
We especially liked the location and the service by the front desk. Fuego is a great place to dine. Unfortunately, we were placed next to a family that were loud and disrespectful until late night. The hotel staff tried to quiet them; however, it took many attempts. It was not the real fault of the hotel; but it did make our stay unpleasant.
The bedroom with the king bed was independent of the livingroom which meant my wife and I could watch television while the baby slept in the bedroom. The crib they brought was sturdy and surprisingly clean. The engineer came in the room to turn on the heater and he was very polite and quiet. Breakfast was good, but not amazing. The carts used by staff are loud and sound as though they constantly bang on things. The cleaning staff was a little loud, too. The heater didn't work, even after the engineer came, it got very cold in the room.
Friendly staff, good sized rooms and close to the action. Couldn't find a corkscrew after 9.
Location can get loud at times, especially when Medevil Times is getting out.
The serenity of the palm trees and fountains surrounded by greenery in the general layout of the entire facility was very pleasing. We loved the size of the room and the balcony sliding door. The restaurant staff was pleasurable, friendly, and personable. The restaurant didn't have item listed on their menu, i.e. strawberry sauce of the cheesecake not listed in the description and the continental breakfast wasn't appetizing as far as looks. When I asked for more coffee supplies they were not provided. The toilet didn't work some of the time and the bath faucet constantly leaked. the palm trees could be maintained a little better.
We reserved a suite. the room contained two full beds with a stitting room. they were well eqipped with a small kitchen area, microwave, single serve coffee pot and fridge. Although there were some stains on the carpet, the room was clean overall the room was a bit dated. The spanish style was pretty, but it seemed like they hadn't changed much since the nineties. the beds were kind of hard. They had mattress pads but it was obvious that the mattresses were cheap. There was a breakfast buffet but it is not necessarily included with your hotel stay. We had to wait because they didn't have us on the list for free breakfast, even though i know it was included when i reserved the room. The food wasn't anything special that it needed an additional price tag. For the price I would have expected a lot more. Also, the doors to the rooms are glass, so we could hear a lot from the pool area. also, the floors seemed thin. My two year old was running and I couldn't help but think that the people down below were probably hearing it. There was a sign in the front window that they are going to be under new ownership, so hopefully that means that there will be some needed upgrades
Nice comfortable beds, spacious room, friendly staff. Carpet was dirty, air conditioning wasn't cooling enough, breakfast wasn't appetizing. Waffles were stale and the eggs tastes like they were sitting in a plastic container for a long time. The toilet wasn't working properly.
I love staying here. Every time I travel to Southern California, I always book my hotel at Radisson Suites Hotel Buena Park, CA. It had been a great experience :)
Everything, location was perfect, clean, perfect customer service. Nothing to say
really needs deep cleaning and update
Size of room was great. Nice layout of room. Free breakfast was good.
The complimentary breakfast had a great selection, the food we ordered from their restaurant was good and the pool area had a very tropical feel to it. The rooms had a very homey feel to them and very private I reserved the room through Kayak and it took over 20 minutes to find my reservation. We ordered room service on our first day there and they told us to leave the dishes outside our door and they would pick them up....they stayed out there for 2 days
Great location for me. Restaurants and shopping close by and many tourist attractions Ice machine is upstairs. Security door for side entrance usally open.
lower priced and location was good no microwave, beds were so very very hard, we even ate our 3rd night and drove home day early because we didn't want to wake up stiff like we had, beds didn't seem like queen either and we were located in 2nd building which seemed like it was secluded from anything the hotel offered.. won't be staying here again
The pool was great. The courtesy shuttle was free & the bell captains were very accommodating & dropped us off where we requested within a useful radius. The onsite shop was very handy. Check in & check out was fast. The hallway & carpets are looking a bit old & worn.
Loved everything about this hotel! Place looked brand new and up to date. Staff was so friendly. Everyone greeted us and was so helpful. Breakfast was great too. I even told the staff how wonderful they were and that I would come back again.
Very nice hotel. I thought I lost my sun glasses. Staff was very helpful and even gave me 2 call backs to let me know they had looked but couldn't find them. I thought that was very nice. Room was very clean and spacious. Bathrooms were clean and spacious also. Beds were very comfortable. I will definitely stay there again when I go to the amusement parks such as Disneyland or Knotts Berry Farm. Food line for omelette took a long time.
Free parking Nothing
Friendliness of staff.
Carpeting,.... most places are of dark and gloomy color. For future renovation, please consider brighter, more sunny color and decorations.
Seriously, the ranking of Doubletree is a bit overrated
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
I was dead sick for four days while I had to work 11 hours a day. When I got back to the hotel all I could do is sleep. The bed was comfortable and the pillows were stellar. The room was quiet and temp control was great. All good.
It was run down for the star rating.
Hotel clean, looks updated. Only thing it was getting some water leaks from all the rain this weekend.
If are planning to stay at this hotel you need to budget for paying for the Internet access, $3.00 for a small bottle of water. No frige or microwave in the room. I refused to pay for their Internet access, I found a public Hotspot but they blocked me. They will try to make every penny they can from you. I will never stay at this hotel again. Every time you try to change the tv channel, it takes you back to their advertising channel and try to sell you a movie, very annoying.
Very friendly staff, great rooms No
free parking no
This guest did not leave comments about this hotel.
The rooms were very big. Bathroom was great.
The maintenance guy, when we were finally able to get the front desk to have him check out our room, was a fast worker and great to talk to. The bathroom was really nice, aside from the faucet not being screwed on (maintenance guy fixed it), shower gel container they provided was broken, and toilet looked about 20 years old. They gave us a bottle of wine since we were there for our honeymoon. It's really a motel, not a hotel. Room was not artsy, eclectic, or colorful like they advertise- it was brown, beige, and black with only 2 splashes of color in the whole room. Housekeeping sucked- didn't vacuum when there were obvious areas of food crumbs, left the garbage can on the toilet, didn't replace ice bag, didn't notify maintenance of problems with room (he specifically said they're supposed to do that). Internet was practically nonexistent and we were only allowed two devices. No HDMI hookups on the tvs. Front desk wasn't very helpful and didn't notify maintenance the first time we came to them with problems. Curtain was ripped so 6 inches of light poured in the room. People smoked outside our room so the smoke smell got in our room die to the 1 inch gaps around the door. They overpriced every service ($2 to wash laundry, $1.75 to dry laundry, $3 minimum to use their computer and $0.50 for each additional minute, $1-1.50 to print per page, etc.). No hot tub, just the pool, though the pool was nice.
Good money value - better than expected Cleanliness and nice furniture Lots of lighting in the room Breakfast only starts at 6:30AM Difficulties to excess wifi through multiple devices
The hotel was nice, clean and the location was close to downtown long beach, staff was really friendly and helpful. Our stay was great, beds were really comfortable and our room came with a fridge and microwave. Would comeback to stay for next years Long Beach marathon. Only thing wrong was the walls are a bit thin you could hear door close from other rooms down the building. But other than that's no other problems.
It was value for money and the staff were great! There were not enough facilities in the room
Rooms looked modern It was over priced. Def not a 3 star. Bugs in room. Bad area! No tv signal even worse was the Internet signal!!! I would and will not recommend Hotel Current! Place.
Everything else is great. Bath room ventilation
Comfortable room, charging outlets on nightstand lamps Hallway and elevator smelled like a sewer and could hear various noises from room.
Staff & clean room
The rooms were clean and comfortable and the staff was super helpful. Full service from all employees 24/7 no matter what I asked I got help. I spent a week there with young kids and everybody was great.
Clean, quiet and nice view Nothing
The location is in a business type complex, very quiet and just the right distance away from the main road. I was pleasantly surprised when we walked through the doors. The lobby looks modern, they have a convenience store, they have restaurant/bar that plays the major games and they even have a interactive panel that shows you a feed of news, weather reports and even a flight status checker. The room was fairly nice and very clean. We stayed in the junior suite or something like that. Upon entry, there was a cool couch, nice desk and TV in the front room. Then through the shuttered door is the bedroom and bathroom. The bed wasn't the most comfortable, but I didn't wake up with back pain either. The bedroom has a nice sized TV in it. The bathroom is fine, but the tub is too shallow for a bath (if that's what you want). There is a full sized mirror right across from the closet. Of all things, I really liked the wallpaper in the room. I felt the wallpaper was newer and nicer than the 4-star diamond resort I stayed in the week before. While that won't matter to some people, it really sets the tone of the room for others. Also, there are outlets everywhere...huge plus! Overall, I would definitely stay here again. The only downside was that our room had a view of the wall. I didn't go here to stay indoors, so I didn't really care.
Clean facilities and comfortable rooms. Friendly staff. Breakfast not included with your stay but is available for purchase.
Our room was always cleaned if we left late for the day. Front desk was very helpful.
Location was very convenient for where I was working and my room was spacious and very comfortable. Nice gym for a hotel also. Couldn't of been more happy with my stay! Nothing
The bed. The ice maker on my floor was not working and the in room coffee was not good quality plus no tea was offered.
Staff was great, place was clean and quiet. The location was alright, probably 5-10mins drive to go out and eat, shop and stuff. It is a great place if you're on a business trip, not really for families and kids.
Everyone on staff was so very nice, pleasant and eager to please. I have come to stay at this location every year for the last 2 years on Christmas and love everything about the team and the hotel. Keep up the great work!
Stay was Awesome Excellent Customer Service!!!! I liked how when I called Front Desk about not having a microwave and how it said my room included microwave I was informed that it was available upon request and one would be delivered to my room right away and literally as I hung up phone I received a knock at the door that microwave had arrived and they set up. Great friendly staff!!!!
Friendly staff, clean room, clean bathroom, pretty up to date, close to attractions. No personal valuables safe in room clean but extremely small fitness nook/room
Close to tourist spots Coming from the south must make a u-turn on busy street to enter parking lot.
From the moment I walked past the glass door and into the Lobby area I was in love with the decour. The lobby area was beautiful and spacious. There was a snack room dining tables to our left and a bar/ restaurants right there. Once you continue to walk further into the Lobby you'll notice there is a computer area which all guests area allowed to use to surf the web or print. Next to that was more seating areas. There was a beautiful fire place area outside that was surrounded by comfortable seats. There is a big pool and jacuzzi. The bed was super comfortable and I loved the water pressure in the shower. Moreover, it is near everything so it was very convenient. It's surrounded by Medieval Times, Knotts Berry Farm, The Bodies Exhibit, Restaurants, The mall is down the street, etc... The outside of the Hotel was dirty. There were a lot of leaves everywhere in the driveway area. This needed some serious cleaning As soon as I walked into the Hotel my opinion changed however. The rooms were a lot smaller then the pictures showed. Our room did not have a balcony which upset me but we did arrive before our check int time so maybe that was the reasoning behind that. The jacuzzi and the gym were in tiny rooms and everytime I intended to go into either one it was crowded. They only gave us 3 towels.
Pool was not open due to construction.
Everyday breakfast was so good and easy for the kids to just go down when they are hungry instead of going out early to look for place to eat.
Great hotel, liked everything about it.
Are room was right next to the service elevators which kept us up all night long. Only thing the staff would do was discount the valet parking charges. Won't stay there again!
Rooms were lovely and reception staff were very friendly
It was clean. And staff was very kind . I paid in advance online for 2 Queen beds, and checking in at 5:30 we were told they only had a king! Then we go to park our cars and the spaces are like for Barbie's car !wayyyy to narrow spaces & posts that many cars have played tag with! The location is just ok...tO far from Pine Ave & 2nd Street where all the restaurants & shops are ! And they charge $15 per car per day to park in that horrible parking structure! They had NO shuttle for around town locally. The walls are thin, we had neighbors on both sides of us keeping us awake all night, laughing & partying!
The staff was rude and even lied about the rooms I booked. I had booked a room with double beds only and they gave us a king. I told them I had comfermation that it was double beds and they said it I could not find them and print it out, it was just too bad for me. Luckily, I did find it....it said double beds only....so they finally gave us the room. The staff person to.d me I booked a king...I I to.d him he was wrong and he hung up. It was a bad experience. I had to speak to the manager and the home office and print out the paper that promised me a double bed room before anything was done. Never had such a bad e perience.
The staff had no idea how to handle booking.com customers and treaded us like second class customers. The breakfast buffet is weird, it's one buffet for continental and american breakfast. As booking.com customer, you are not allowed to touch the american breakfast items.
Excellent facilities. Very efficient service. Only one restaurant/ bar open in the evenings. No restaurants/ bar nearby. Consequently, service was slow.
rely was normal hotel,nothing is spacial
Pillows and beds are perfect.
The free breakfast, the shuttle to disneyland and the breakfast staff, they were very friendly. room was a bit crowded
the room was clean, quiet and easy to get to. After traveling all day we really just wanted a nice comfortable room...that's what we got.
Comfortable beds, Free internet, helpful staff Breakfast wasn't very good. Very busy not enough choice available and only 2 staff on duty.
Adilene was very helpful and accommodating. Breakfast was decent and the room was very clean! The beds and pillows made it feel like sleeping on a cloud! Our second stay here and will definitely stay again! It is mostly geared towards families staying that go to disneyland and this time we stayed there seemed to be a group of younger people there to get drunk. At breakfast a few mornings they were sitting next to us cursing a LOT. We had to tell our younger daughter to cover her ears. Also I recommend getting to breakfast super early if you want to enjoy your food without all the chaos. People go nuts over free cereal and eggs apparently.
Had a great stay at the Hampton Inn. The only thing I wasn't happy with was the fact when I checked in, the hotel didn't show I had a reservation. I'm not sure what happened but I showed the paperwork from Booking.com showing I booked. We were lucky they had rooms available. I would stay there again but I wouldn't book off of Booking.com.
Good value for your money, immaculate facility, comfortable beds, friendly staff, excellent location, close to various restaurants & shopping. Best of all........wonderful setup for a Family Suite! Two double beds with one bath & large TV in main room and separate bedroom with one King bed and its' own bathroom & large tv......also Free Internet. We usually stay at an Embassy Suites whenever we travel, but none was available in this area. This hotel was such a pleasant surprise. If this is typical of Hamptons, think we'll now seek these out from now on. No exhaust vent in second bathroom of a family suite. All doors in room stuck....had to push or pull hard to open or close. Definitely not enough seating in breakfast room. Extremely crowded and not enough staff available to replenish the foods they kept running out of. Suggest they provide larger setups of all the food selections offered, thereby serving more guests more efficiently and eliminating the constant congestion surrounding the buffet. Early arrivals received scrambled eggs with diced ham...........but those guests who arrived a little later were offered frozen scrambled eggs in the form of a 'pancake' which must have been thawed in a microwave because they were partially cold & very watery. No meat of any kind was offered.
Close to Disneyland and many stores, free parking and internet.
Clean. Great staff. Pillows should be different sizes and different levels of firmness and softness.
The staff was very accommodating. A bit outdated.
That they had breakfast a pool n a fireplace. Not enough meat options. Just had pork. Late room Clean up.
The staff was very friendly, free breakfast had a large choice in the menu and food was excellent. Parking was close to room, we were given a handicap room as requested. There was nothing negative about this stay.
This guest did not leave comments about this hotel.
Great customer service.
No ice machines beds sucked
Very clean, we'll maintain hotel. Rooms are big! The breakfast has good selection of food! Will book again on my next trip to CA Not really
Convenient location for our purpose with 2 bedrooms and 2 bathrooms. Very clean. Had no need to use the kitchen as we were only there 1 night. We could not get the heat to flow through. We only got the fan blowing. Nothng was there to light the durolog in the fireplace. When the staff person brought up the matches, we read the print on the log which mentioned poisons. No fire.
Honestly- Nothing Fight to find parking at night, dirty furniture, bugs, the list goes on. Would never stay there again.
The community atmosphere of complex and amenities in room. Absolutely no where to park! This place needs more parking capacity. There needs to be a system where they ensure compact cars park in compact spaces. Too many examples of compact cars in non-compact car spaces. Really annoying!
Fairly good wifi access. Staff friendly. It needs to be updated. The tv/cable channels all came in fuzzy and poor sound quality. Very dissapointing. Constant smell of fast food from next door.