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The resort was just wonderful! Location, rooms, services, facilities, food.
I like everything about the hotel specially the friendly and very helpful staff, everything was great, the pool, the room, the spa and activities for kids, I think it is a very good place to relax for honeymooners and a very nice place to be with kids. It was just great.
Pool and Alhadherah
everything! service at the pasta restuarant
the pool and design of the room everything else: mediocre quality of staff, food was not creative and tasty and far too expensive. no interesting things to do
Had a wonderful time.Planning my next trip.Staff excellent.Great place to de stress
There is a wonderful Arabic ambiance in the hotel. The desert setting is stunning. We enjoyed being out of the city. It is a one hour drive into Dubai, so that is a consideration.
The food in Al Forsan Restaurant
The ambience, setting, friendly staff and beautiful location all added to the wonderful experience we had at this resort, highly recommended
Pools are great, breakfast is excellent, children (5 and 7) loved kids club If you serve excellent breakfast, why with processed organge juice? Buffet at desert restaurant was mediocre. Some of the leisures are a bit shabby (e.g. midget golf is just a few holes in the grass)
The peacefullness of the surrounding, the beach and the watersports. Also the price was very reasonable We had pizza delivered to our room. The next morning there were ants all over it. I would recommend the hotel treats it's balconies with pesticide.
view service.... call answering....room makeup
amazing place to spend peaceful and quality time staff attitude.... no courtasy to assist the guest... very pooor service they really need to improve their service level.... call centre they the very helpfull but the concigour service and reception not at all satisfactory.
If you come to Dubai to relax and hide, this is a good choice. The hotel itself is very nice and service is good. It provides a variety of activities and facilities for sports and relaxation and for family fun. However, if the purpose of your trip is to see what Dubai is all about, do not book this hotel. The hotel is very far from all the major attractions. It's in the middle of no where. Because of its location, we were charged for extra 100-125 aed when we booked each sightseeing/excursion trip. It's at least 25 minutes one way from Jumeirah Beach area and 50 minutes from Dubai Creek area. The extra taxi fare and time required to go back and forth will cancel out most of the rate advantages this hotel offers compared to others.
Nothing was too much trouble with any member of staff,very polite and friendly
Quiet location. Good quality facilities Internet not available in Rooms
Location The room price was too expensive and the room was not wow as I expected it to be..
lots of facilities and sport activities in and around the hotel since it was holiday time, most of the facilities like spa and stable were fully booked during our 2 nights stay, so we couldn't use most of the facilities!
The facilites were very good, Golf, pools and beach. Restaurants and food were also very good with Country themes every nite and a great selection in the buffets. The Hotel is a long taxi ride to anywhere, airport is 45 mins
The white orchild restaurant was one of our favouites. The beach was lovely and the garden areas. You could always find a quiet spot. The beach front suites were very spacious. We had a really relaxing week and would definitely go back.
Junior suite was spacious and well equipped. Lots of beautiful gardens, fish ponds, streams, and a private beach made it a relaxing stay. New Jebel Ali Palm construction detracted quite a bit from the view from the room and beach.
The beautifully landscaped & maintained garden environment and pools as well as the courteous attitude of the staff. It is very peaceful during Ramadan, yet still permits flexibility for non-muslim guests. I feel that the hotel could provide a few courtesy airport rapid pick-up and drop-off transfer buses a day - maybe to link in with the shopping bus trip times. This would enable at least some guests to opt to wait for the bus rather than having to pay for expensive taxis. Also, I think that whole fresh fruit baskets should be available in rooms as a healthy snack option rather than chocolates, etc
Service was superb but not intrusive. It was good to be in Jebel Ali for a relaxing break rather than the commercial downtown hotels. Still trying to think of something!!!!
The services given by the hotel to make may stay enjoyable The is no shoping center near the hotel
They gave us roses as a givet for our honey moon, I liked our room, balacony, beach, room services, and breakfast It is very expensive, the room dining was not good beacause we requested for dinner and was bad and expensive, boat trip and horse riding was also expensive.
I was very happy to see the hotels great service . I would like to come back fro sure .
I liked the atmoshphere, area was quite. Facilities were good. The blankets were seamed to be uncleaned though due to human hairs stuck on it.
Our room opened up to a garden and within a short walk stright onto beach, this was excellent. Nthe spa is wonderful as the staff. We shall book again
Rest with children. The magnificent children's room with suppers for children, is a lot of personnel in all languages. Peacocks it is beautiful, but is very dirty.
Hotel people were really polite and nice, I'm really satisfy with their professionalism not really
I like plastic beach club and this is the main reason for choosing this hotel.
Poor service provider for internet access. I requested access cards for internet usage and the hotel only gave me 1 hour cards at a time.
A different experience, nice updated rooms large pool. Some areas a little dated but overall not bad. Plastick beach club is very cool.
Friendly staff; relaxed atmosphere; pool The service was very slow (particularly check in) and the food of low quality. The hotel is very old and shows its age. The hotel is overpriced; it charges the same as all hotels in the UAE but does not offer anything like what you would get from a new hotel.
Nothing Service is bad, Phone is not working, and it's not the type of room i selected in the site.
the triathlon Room in May 28th where very humid despite AC on. Not enough umbreallas around the pool
There were very good staff and service.
Great Staff, huge Resort, Plenty To Do
Staff very friendly and helpful- hotel is a little tired and could do with some level of upgrade but all in all pretty good...good location if you want to do both Dubai and Abui Dhabi....very little else to do in the area if you do not want to travel to either city. The costs are high for drinks and food...you have no option's...it is travel to Dubai or pay the rates