This rental location is a complete disaster. It is a hertz office and they have NO idea what they are doing. Booked the reservation, called to confirm they had a car, arrived to pick up and just like the previous time I attempted to rent from this location, NO CAR. Had to pitch a fit to finally get them to honor a reservation. Two people on calls with customer service in the waiting area to address their concerns. It is a joke. I make every effort to rent from Enterprise when I need a local rental and try to avoid this location at all costs.
We didn’t get a vehicle because they didn’t have a van for us after they had sent emails saying our rental was ready for us. Waited 2 hrs and got stories about the van needing to be cleaned. Finally admitted they didn’t have a van. A waste of time.
Got to the counter for pickup and they were out of cars. Didn’t do anything to help, said we would need to contact customer service. Ended up giving us a lower-category car hours later with no refund (paid for an SUV, got a small car). Terrible experience on thanksgiving day with a 4 month old baby and 2 seniors.
I rented through Dollar because our group of EIGHT NEEDED a Ford Transit and that’s what I reserved. Alas, at pick up, we were STUCK with a KIA suv. Luggage was a huge hassle and getting into the rear of the vehicle, a challenge for our 70 year olds. I was thoroughly disappointed.
I love being able to be pre approved because the line at the counter was long and not moving. It did take some time for the text to go through for me to accept the car. Very easy to find the car and return the car.
The car was not available an hour after scheduled pick up and the line was too long for me to wait as I had movers waiting for me at my home. I asked the person at the front counter what I could do and they told me I would have to wait. No ETA or timeline offered. After I left, I checked back to see if it was available that afternoon-still no car available. Even an hour before my scheduled drop-off it said that the car was not yet available online. Worst experience working with a rental car company ever.
