Find reviews that mention:
6.0
Waited over an hour in line to pick up vehicle.Reviewed May 10 2023
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6.0
Con: Check in process was very slow; long line and only 3 employees. Car was uncomfortable to drive - not a good pick for a short person. Pro: Staff member I worked with was able to answer my questions effectively.Reviewed Apr 18 2023
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2.0
Took my money. Assigned my car to wrong dates. I never received confirmation. I tried canceling to get my money back. No response. Terrible customer service lost trust in the use of internet services.Reviewed Mar 21 2023
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6.0
Arrived there and they didn't have the mid sized car I asked for. Then they told me they could get me a dirty car from the back. I had to take cause I was late getting on the roadReviewed Feb 15 2023
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6.0
There was address in email. There are no sign of Payless anywhere. No parking for drop off. My friend dropped me off and parked somewhere nearby and then I searched for 15min to find the payless- Looks like its operated inside HERTZ or so.Reviewed Oct 5 2022
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8.0
It was goodReviewed Jun 18 2022
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8.0
It was just hard to find Payless at love field for pick up. There was not good signage to let us know it was with Budget. Other than that it was fineReviewed Mar 8 2022
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2.0
I like the car I got, the lady at the exit gate and sadly those where the only two things I liked about the overall experience.Reviewed Feb 1 2022
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10.0
Payless pickup and drop off were quick and easy. Will use this group again. Had recently used other agencies for rentals where the check ins were extremely long with not enough agents and the ones there moving in slow motion.Reviewed Oct 21 2021
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1.9
The car stank ! Someone had obviously smoked in it. It was not a good experienceReviewed Oct 10 2021
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7.9
Lack of signage at airport, lack of clarity on where to go. Payless “system” was down at three of four counters at desk so had to wait for the one person who could even check me out. Checkout staff felt bored and annoyed. Bus driver was super nice. Drop off staff super friendly and fun.Reviewed Sep 27 2021
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10.0
I had a good experience overall. The one thing that could be better is having workers that pay attention to detail. For one the car I was given it's not the same one I saw on the paper before checking out. Also on drop off I couldnt get inside because some employer was talking with his friend infront of the entrance and was blocking my access inside the lot.Reviewed Sep 7 2021
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