2.0
Arrived at airport, no one at Payless counter. Avis was handling Payless rentals. About a 2-3 hour wait to get car as lines were extremely long. Completely unacceptable as we had to be somewhere for a job, so we were never able to pick up our rental.Reviewed May 22 2023
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6.0
The car functioned fine but was really beat up. Cracked windshield, the gas door cover was missing, and damage to the front bumper.Reviewed Mar 2 2023
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4.0
vehicle had a very unpleasent odor when i picked it up it was not the proper size that i had reserved despite calling to double check the day before however it did get good fuel economy the guys out in the parking garage were very helpful. the people behind the counter were very very slow there was along line and poor signage denoting that the payless counter was actually being serviced by the avis deskReviewed Aug 23 2022
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10.0
No line to pick-up; drop-off was super easy. A little expensive, but that's to be expected one-way at the last minute.Reviewed Jul 25 2022
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2.0
The staff at the Jacksonville location were very rude. Charged for prepaid fill up, without going over the disclosures. When I stated I wanted to decline, the woman stated, “ you don’t need to get confrontational.” She did not say anything about charging for gas. This is all after I stood at the counter for 10 minutes while she was on her phone and I was the only one there. Very disappointed. I will do whatever I have to to avoid ever using Payless again.Reviewed Jun 1 2022
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5.9
Be prepared to wait 30-45 minutes in the garage for your vehicle to be brought out, this is after waiting in the line at the counter inside.Reviewed Jul 27 2021
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8.0
Pros:Staff was friendlyCons:have more personnel behind the counter.Reviewed Jun 7 2021
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8.0
Pros:Great carCons:Pretty expensiveReviewed Apr 16 2021
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6.8
Pros:Car was good. Drop-off smooth and efficientCons:Pick-up took a long time to get the contract and then go get the car.Reviewed Oct 23 2019
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2.0
Cons:No representative at desk to rent cars. Did not answer phone calls. Had to rent with another company at the airportReviewed Jan 15 2019
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2.0
No one at counter waited for 20 min then rented elsewherePros:Nothing to gauge l.Cons:Jacksonville airport. No one at counter. Four people in line waited 20 minutes. Rented from dollar next door and was leaving and still no one there. Will never use againReviewed Jan 13 2019
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4.0
Cons:Something wrong with the car (Chevy Malibu). A LOT of exhaust came into the passenger compartment when the car was stopped or idling. Notified payless when we dropped off the car, but attendants did not seem to care and I doubt they wrote the vehicle up for maintenance.Reviewed Dec 8 2018
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