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4.0
Hidden fees and vehicle was dirty smelled like cigarettes and beat upReviewed May 30 2023
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6.0
Long wait to pick the car took 1. 5 hrs which caused hardshipReviewed May 29 2023
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6.0
They need to hire about 6 more agents to hand out cars. Waited 1 1/2 hours in line to pick up the car. Other than that, everything was greatReviewed May 11 2023
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2.0
Customer service in JAX was TERRIBLE.Reviewed Apr 18 2023
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2.0
Our Flight from Connecticut to Jacksonville was two and a half hours. It took us a hour and fifteen minutes in line just to get to the counter . Then we were directed to the garage, to pick up the car, There we stood for another hour and a half waiting for our car! That's a total of THREE HOURS waiting!!!! It took us two and a half to fly, but three hours to collect a car that we had reserved months ago. BUDGET HAS NO HELP At ANY COUNTERS!! We also found they DO NOT CARE about any customers! Very Poor Service!! Would not recommend.Reviewed Apr 1 2023
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2.0
it took 1 hr 20 min waiting in line to get checked in then told to wait 15-20 min car was being cleaned. Car rental took longer than flight. The staff was processing quickly but so many people and only one line for Avis, Budget and Payless combined. Return was very quick.Reviewed Mar 26 2023
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2.0
Picking up the car took 2.25hrsReviewed Mar 15 2023
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8.0
It was a holiday weekend so it was very busy for my pickup but the car was very clean but needed a wheel alignment and balancing very badly because over 55mph the car shook badly to the point my husband kept telling me to slow down so the car doesn’t break down. I know there is a large volume of use out of a car rental therefore keeping up with maintenance of the vehicles is heavily recommended. Otherwise would use them again.Reviewed Feb 22 2023
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2.0
I am not exaggerating when I say they made us and many others wait 2 hours to bring the car around. We finally just got a different car because it was taking so long and absolutely no one was helping us out. I called Budget customer service and all they couldn't do anything for us. DO NOT USE JACKSONVILLE BUDGET CAR RENTAL.Reviewed Feb 14 2023
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2.0
Terribly run operation. Expensive, unhelpful, long waits. Every customer there was outraged.Reviewed Feb 13 2023
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6.0
Reserved a midsize car was told they only have minivans and pickup trucks. What is the point of a reservation?Reviewed Jan 30 2023
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2.0
When I get there I couldn’t get the car ready and they try to charge me more moneyReviewed Jan 23 2023
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