Reviews for Payless in Jacksonville
- All reviews 100%
Oct 25 2016
Cons: I reserved the car and checked no insurance or add-ons. I have AAA. If I break down I call AAA. When I got home I noticed they had billed me for Roadside assistance without asking and with me specifically checking no and the reservation order. They cheated me out of $33+. Can you get my money back or is this now my exclusive problem?
Oct 19 2016
Pros: Unlimited miles were a plus, cheaper than other rentals in same airport.
Cons: They don't tell you until you get to the counter that you need a bank statement or utility bill from within the last 30 days to be able to rent the car. They want you to demonstrate proof of residence at the address on your driver's license. Luckily I had the app from my bank to show that info, but it was a hassle finding it, and I'm technologically adept. Also, at pick up, the car smelled heavily of cigarette smoke, and I have horrible allergies to cigarette ash. They didn't offer a discount or anything for that issue.
Oct 7 2016
Pros: Not Atlanta, the rental location at Jacksonville Fl airport was a BAD experience
Cons: At Jax airport rental counter, shared with Budget rac. No one at the rental counter. The Budget agents (3-4) said the Payless agent would be right back. I waited for 30 minutes. During this time, the Budget agents were chatting with each other and were very abrupt when I questioned the whereabouts ot the Payless agent. Finally, one of the Budget agents walked the 5feet to the Payless side and started my contract. I asked why they didn't wait on me before then. Got a blank stare in reply. Told Noel the agt. that I intended to file a complaint. She replied that. they required a paystub and utility bill in order to rent a Payless car locally but she would waive this because I didn't know of this and now aren't you happy. I told her no I was not happy, and this was a one way rental not a local rental. Overall I was treated horribly.
Sep 17 2016
Cons: Checking In took over 40 minutes, one person working. Didn't have size car we reserved only had smaller. After all day flying and long wait get hadn't much choice. Car had horrible cigarette odor.