Reviews for Payless in Jacksonville
- All reviews 100%
Based on 60 reviews
Nov 19 2016
Cons: Awful check in process. Car didn't have a remote.
Nov 7 2016
Pros: Good value
Cons: Slow pickup at the counter
Oct 27 2016
Great value that lacked customer service.
Pros: The car was clean, and a great value for the money.
Cons: The customer service was extremely lacking. Although the attendant was pleasant when she arrived; I stood in line waiting for service for over 45 minutes.
Oct 25 2016
Cons: I reserved the car and checked no insurance or add-ons. I have AAA. If I break down I call AAA. When I got home I noticed they had billed me for Roadside assistance without asking and with me specifically checking no and the reservation order. They cheated me out of $33+. Can you get my money back or is this now my exclusive problem?
Oct 19 2016
Pros: Unlimited miles were a plus, cheaper than other rentals in same airport.
Cons: They don't tell you until you get to the counter that you need a bank statement or utility bill from within the last 30 days to be able to rent the car. They want you to demonstrate proof of residence at the address on your driver's license. Luckily I had the app from my bank to show that info, but it was a hassle finding it, and I'm technologically adept. Also, at pick up, the car smelled heavily of cigarette smoke, and I have horrible allergies to cigarette ash. They didn't offer a discount or anything for that issue.
Oct 7 2016
Pros: Not Atlanta, the rental location at Jacksonville Fl airport was a BAD experience
Cons: At Jax airport rental counter, shared with Budget rac. No one at the rental counter. The Budget agents (3-4) said the Payless agent would be right back. I waited for 30 minutes. During this time, the Budget agents were chatting with each other and were very abrupt when I questioned the whereabouts ot the Payless agent. Finally, one of the Budget agents walked the 5feet to the Payless side and started my contract. I asked why they didn't wait on me before then. Got a blank stare in reply. Told Noel the agt. that I intended to file a complaint. She replied that. they required a paystub and utility bill in order to rent a Payless car locally but she would waive this because I didn't know of this and now aren't you happy. I told her no I was not happy, and this was a one way rental not a local rental. Overall I was treated horribly.
Sep 17 2016
Cons: Checking In took over 40 minutes, one person working. Didn't have size car we reserved only had smaller. After all day flying and long wait get hadn't much choice. Car had horrible cigarette odor.
Aug 24 2016
Rental in Jax
Pros: Fast, friendly service. Clean car and quick pick up and return. What else do you need?
Aug 21 2016
bait and switch
Pros: convenience was fine.
Cons: reservation price was $86, final bill was $289! Yes, we deserved additional fee for underage of $75 but we turned down insurance and were still charged, etc...
Aug 6 2016
Pickup and Dropoff were Terrible
Cons: The counter person was extremely slow. Took 15 mins just to get keys, even though I already had a reservation. Pickup was terrible. Had to wait 15 mins just to get car in parking structure because it had to be shuttled from off-site location.
Jul 21 2016
Not a value
Cons: Care was dirty (inside and out). Had to drop it of at an off site location which almost made me miss my flight
Jul 21 2016
Overall great experience
Pros: Check in and out were both a BREEEZE!
Cons: A bit of cigarette odor in the car
Jul 16 2016
Quick and easy
Pros: Service was fast, especially the return. They also switched me to a smaller car when I requested upon arrival.
Jun 10 2016
Pros: Decent car.
Cons: They charged ($187.00) over double the estimate ( $80 ) No signage for returning the car and the attendant was rude. And I haven't received a copy of the bill yet. I will never rent from Payless again.
Jun 2 2016
Cons: The agent in Jacksonville told me that the drop off location in Tampa would be at the Airport. That was incorrect. Fortunately I was given a physical address that I could put in my GPS.
May 31 2016
Payless Car Rental, pros and cons
Pros: Nice customer service. Easy to get car after check-in - just went out to their garage and it was waiting. SUPER affordable rate. Nice clean car.
Cons: The only con was a loooong wait at the counter in the Jacksonville, FL airport, about 30 minutes. It seemed that they only had one person there - I guess that's why the rate was so low. But this person was very courteous and helpful. I'd still use them again.
May 25 2016
Pros: Excellent price on car.
Cons: Customer service was very poor.. No interaction. No communication,or update when car would be ready until I asked. Car was of poor quality.
May 8 2016
Pros: The car was fine.
Cons: Half hour at counter, because printer did not work. Not given any rental agreement. Overcharged at check in.
Mar 9 2016
Pros: Drop off check out was easy
Feb 25 2016
Easy fast cheap
Pros: It was easy to find and get to, fast to get the car, and easy to leave thr airport.
Cons: The car had scratches abd dents all over it already. I took anvideo before we left incase they try to blame me for then exsiting dmg
Feb 22 2016
Service is goo
Pros: Quality of Service
Feb 15 2016
Bad customer service, no receipt, no answer
Pros: The car was nice and clean and had no problems.
Cons: The customer service was terrible. I was sent to Avis to pick up the vehicle, then back to Payless as I assume someone decided to work. The gentlemen also took forever in completing the transaction in front of me and didn't seem to care one way or another. I added insurance to the car and he never gave me a total before asking me to sign away. After dropping off the car, the gal said the agent who helped me did it all wrong and she couldn't even check in my car. Meanwhile they were closed (5am). She said he would email me a receipt which I haven't received but they are quick to charge my card twice for two difference charges above what was originally agreed upon. I don't even know what I'm being charged for now?? Location won't pickup the phone...
Feb 15 2016
Out of control payless employee
Pros: Upon arriving in JAX there was a single clerk on duty for Payless. A number of people arrived at the Payless counter at about the same time so the line was becoming lengthy. While serving the customer immediately before myself, the clerk disappeared for a length of time to "call up a car." By the time the clerk returned, the line had become quite lengthy. On seeing the line the clerk verbally exploded; she was cursing and screaming about the number of customers she was being expected to serve. Others quickly escorted her into a back room and closed the door. After about 15 minutes others returned to assist the customers in line. I would suggest the employee be released, she is obviously not able to provide customer care and support.
Feb 2 2016
Difficult drop off
Pros: Airport is not busy - therefore it's easy to navigate.
Cons: There isn't an official return area for Payless, you have to drop the vehicle off with another rental company. In order to get a paper receipt, you must go in to the terminal & wait for the one employee to get a receipt.
Jan 26 2016
Confusing drop off
Cons: Drop off is not clearly marked. Couldnt figure out where to return. Attendants at drop off were nice but couldn't speak english when I stopped to ask if I was in the right place to drop off.
Jan 23 2016
Jacksonville to Miami in Hyundai payless rental ca
Pros: Checkout Was fast and price was as quoted I reserved a economy but was given what I considered a upgrade a Hyundai elantra, I drove from Jacksonville to Miami and had no problems. I refused all insurances and kept the price down, as a side note in the Dashbox they have a liability insurance card so your all legal,
Cons: They have for sale ciggarette lighter cell phone chargers but the Hyundai elantra has a USB plug to charge my smartphone it was all good
Jan 19 2016
Cons: Had to return key and paperwork to terminal counter.
Jan 18 2016
Cons: Pick up took over half hour waiting for customer in front to get processed. Finally another rep. came to check me in.
Jan 3 2016
Cons: I had to go through 3 cars and waited over an hour and thirty minutes to finally get in a car close to what I booked.
Dec 29 2015
Crappy car, great price
Pros: Very cheap
Cons: The require an electric bill or bank statement for duval residents. The car i had was high mileage and worn out at 30,000 miles.
Dec 12 2015
Pros: NOTHING THEY DID NOT PROVIDE US A CAR AT ALL AND WE WERE LEFT STRANDED AT THE AIRPORT. HAD TO PAY SIX TIMES THE PAYLESS RENTAL FEE TO GET A CAR>
Cons: They were closed when we got there we could not even pick up the car we had reserved up. Had to a car at six times the amount we had reserved it for from another rental agency as a last resort.
Dec 1 2015
Cons: Took too long to get service. Had to return the first rental car because of car problem. Second car still had some issues but kept it because did not want to keep going back to airport for exchange.
Nov 12 2015
Payless should be renamed "Careless"
Cons: I arrived at the Jacksonville airport after a long day of travelling to find that Payless had given away all the cars. They said that I was supposed to pick up the car by noon, however, I understood that it had to be after noon, thus when my flight arrived in at 4pm, my car was gone and the only thing they could offer was a truck and having recently had a hip replacement, I knew I couldn't climb in and out of a truck, I was forced to go down the line of car rental agencies until I found another to whom I will be loyal for life because of their great customer service. I think I would have been less offended at Payless had the service attitude been even slightly better, however the attitude was "tough luck, you're on your own".
Nov 11 2015
Pros: Very nice car, and good price considering that the dropoff was *not* at the same location as the pickup.
Nov 10 2015
Couldn't get the car
Cons: Was not mentioned anywhere that I need a utility bill or bank statement to rent a car until the representative told me at the counter. Who keeps a paper statement in this modern age, when everything is online. That's s loss of my business.
Nov 9 2015
Pros: Car was nice, clean. Price was great.
Cons: Pick up was a little slow. Drop off had an extra step having to take ticket to the counter inside.
Nov 3 2015
Cons: They did not have the vehicle I requested nor did they have anything similar and when I asked about it this was the reply "why do you think we are called Payless". They vehicle we did get was dirty and had stains all over the seats and when I tried to have the vehicle replaced they told me that was the only car they had available but still charged me the same rate. I will never use them again.
Nov 3 2015
Get get what you pay for at Payless
Cons: The poor woman behind the counter was alone and trying to help 15 groups get their cars for a very busy weekend in Jacksonville. After waiting an hour and only 3 customers getting through the long line ahead of us we went with a different rental company
Oct 29 2015
Cons: Jacksonville airport locatin,slow service,car was not there after 2 hr waiting in line for never use this car rental company
Oct 12 2015
No one at the counter - never rented the car
Cons: There was no one at the rental counter when we arrived. This was at 1pm, during business hours. No sign on the desk saying "out to lunch" or "be right back"
Oct 12 2015
Pros: Rate was low and booking was easily made. That was the only good part about the rental experience.
Cons: Cannot use company card to pay for rental and no information was given as to how big of a deposit they needed up front. Created a huge hassle at time of pick-up and ended up not even using the rental car due to difficulties in working out a payment solution.