Book Payless car rentals at Orlando Airport

Reviews

Recent reviews

Traveler rating

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6

8.0

There were no signs at rental car level to indicate which way the Payless kiosk was. A non-Payless person actually told me that Payless was off site and that I would have to get there by bus! More signs would help.Reviewed Apr 29 2023

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6.0

The pick up experience was very frustrating. There was no one at the counter at our terminal because they were “out to lunch” and no one from a partner agency could help us. The sign told us to go to another terminal’s rental car counter. We had 2 sets of golf clubs and 2 suitcases we had to shlep to another terminal. The line there was long with only 1 employee who was nice but definitely in no rush. The first car we selected needed air in the tires. The attendant said we could stop at a Wawa and put air in! When we pushed back, he told us to choose a different car. All in it took almost 2 hours to get into a rental car. Very frustrating start to our vacation!Reviewed Mar 28 2023

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2.0

Worst experience of my lifeReviewed Mar 22 2023

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6.0

I turned my car in 2 days early and got no credit back and was charged $48.58 for 3/8 of tank of gas. Not impressed. Car had dings on all 4 sides and some existing candy wrappers inside. Expected more.Reviewed Feb 20 2023

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2.0

Avoid this companyReviewed Jan 24 2023

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4.0

No one was at the Payless booth at pickup. I had to go to the other side of the airport with my bags to pick up the vehicle. When driving out, I had to wait extra time because the car was being scanned as the wrong vehicle even though it matched my paperwork. At drop off, No one was at the Payless counter, so Avis helped. I was charged a whole extra day for being 45 minutes late from my drop off hour. Other rental places give a 1 to 2 hour grace period before adding an additional day. I liked that we could rent a car seat and pick out which one we wanted, the price we paid for one week, we could have purchased a brand new car seat. We were ripped off and taken advantage of. Not cool Payless.Reviewed Jan 22 2023

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8.0

at pick up in orlando i go to the desk and nobody was there.... and no sign was there. this was at 1 30 ... then at 2 00 a nice lady got there and said she had been at her break. it would have been nice if a sign was posted and/or payless had another person to take care of us who waited the 30 min our car was fine, but it smelled like smoke even though we had been told it was non-smoking vehicle. the staff seemed all nice though , that is importantReviewed Nov 21 2022

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2.0

Terrible experience... hauled all of our baggage and passengers to garage to find van full of roaches, completely damaged and dead battery. Person in Garage for Payless said they only park vehicles and cannot help. Hauled everything back to counter and payless gentlemen gave us new van. Hauled everything back to garage to find that van was not located in space provided at counter and a different payless employee spoke zero english and just pointed wrong direction and could not help. Hauled everything back to counter to find the guy left for lunch and no more payless employees at counter to help. Woman from Avis stepped in to help find a third van. she did but then did not have password to computer to finalize reservation. Once this was finally completed we then had to haul passengers and baggage back through airport to a different terminal and different garage to find the van that we then used. The third option was nice and turned out fine but we ended up being late to our event as a result of the couple hour ordeal and then all meetings at our conference were off schedule and delayed as a result. I had a van full of business owners that we were hosting who had the privledge of experience all of this with me that all in fact own business that commonly rent vehicles. Terrible experience... I will say the last lady from Avis was super helpful and had to reason to help me and went above and beyond to try and resolve the matter and was in fact able to find a solution. - Chris PsencikReviewed Aug 25 2022

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2.0

We arrived in Orlando at 9:30pm went to rental area A and Payless had sign "go to area B" which is on the other side of the airport. Went there and Payless window was empty. All other companies had staff and lines. Tried to call Payless and got hung up after being told, at 10pm, that the desk closed at midnight. Attempted new rental with another company and found out Avis owns is same company as Payless. Went back to Payless and Avis person was present. They did Avis contract and sent us to get car. But car was not in the spot we were told to get it from. Went to outside Avis counter and told contract was all wrong, got new contract and car. Took nearly 2 hours to get things figured out. Payless left ALL their customers in the same situation that evening. Will NEVER NEVER use Payless again.Reviewed Mar 23 2022

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6.0

I called Payless to confirm my rental (Economy) the day before I was to pick it up. The rep I spoke with confirmed the rental and asked if I'd like to upgrade to a Toyota Forerunner. After a brief discussion, I declined the offer to upgrade. When I arrived in Orlando, I went to the Payless desk, but, per the sign, it was closed and I had to go to the Payless desk in the other terminal. Once I got there, I advised the rep (wearing a plain white blouse with no ID) I was there to pick up my rental. She asked my name and I provided it. She advised she had a Toyota Forerunner for me. Confused, I asked if I was getting a free upgrade. She advised I had reserved a Toyota Forerunner. I advised I had reserved an Economy car. She refused to help me and told me I had to call the 800#. I stood at the counter for nearly 2 hours until another very professional rep, Mildred, got involved and helped me. All turned out as it should, but the first woman was extremely unhelpful and provided horrible customer service. At one point, she told me her shift was over and she was going to leave me standing there at the counter. Thank goodness for Mildred--got management involved and I ended up with the car I reserved at the rate I reserved it since I still had the confirmation email. The other woman has no interest in customer service and has no business being paid to work with customers.Reviewed Mar 21 2022

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10.0

Was nervous prior to the trip as the price was so good. Thought we might get an older car than if we went with the big name outfits. But the car was 2021 and we saved a bunch! Work rent again in a heartbeatReviewed Feb 20 2022

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8.0

The car needs to be easier to fine there are no defined rental lots by companyReviewed Jan 21 2022

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• How much does it cost to rent a car from Payless at Orlando Airport?

  On average a rental car from Payless at Orlando Airport costs $41 per day.

• What is the most popular rental car from Payless at Orlando Airport?

  Intermediate (Mazda CX-5 or similar) is the most frequently booked rental car type from Payless at Orlando Airport.

• Where can I find Payless car rentals at Orlando Airport?

  1 Jeff Fuqua Blvd, Term A & B is the closest Payless rental location to Orlando Airport. The telephone number for this location is +1 407 856 5539.

• Does Payless offer shuttle or airport pick-up services from Orlando Airport (MCO)?

  No (According to our data)