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4.0
Hour wait to pick up the car. So many hidden charges and fees, the bill was twice what I thought it was going to beReviewed Sep 11 2023
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2.0
My flight was being constantly delayed by JetBlue.. So I was able to get a flight to West Palm Beach.. I went to call the company that Kayak gave me for a rental (RentalCars.com) and they kept saying that there were no cars available in West Palm Beach (PBI).. Yet I was able to get a car through another company very quickly.. I had my wife, a 5 year old with Autism, an 18 month old, and a mom with a disability.. They refused to help me refund my money after I told him I got the rental within minutes after he was "searching"Reviewed Sep 2 2023
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2.0
We had several issues. They try to upswell you when you get there. They told us the car we had rented had only enough room for two bags. Online it said it fit 5 bags. Then they said for $400 more for 10 days we could get the car that fit our luggage. We refused and said we would keep our original premium rental. We went to garage and they gave us a tiny sports car for 5 people. We made it work to save the extra money but it was very uncomfortable. We will not rent there again.Reviewed Aug 23 2023
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2.0
We declined the insurance because we explained that we already had insurance through our visa. After ,36 hours of non sleep we did not read the fine print and trusted the integrity of the salesperson. Unfortunately she added the insurance and we were charged 279.92 for our 8 day rental. We feel we were taken advantage of by this person. Because if this we would not recommend this company to anyone and our review will not be favorable.Reviewed Aug 17 2023
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4.0
Pick up at the Orlando Airport was painful. There was an extremely long line with only one counter service employee processing customers. The counter agent was condescending, rude, relentless in trying to get customers to purchase additional items, and unpleasant with me and with all of the women I observed him interacting with in my wait. Compared to the rental experiences I’ve had in Europe and recently in Seattle; this felt like I’d gone back in time 20 years. I felt embarrassed for all the foreign tourists in-line thinking this is what our country is like.Reviewed Aug 15 2023
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8.0
My experience with Dollar was average. They did their jobs nothing special.Reviewed Aug 14 2023
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6.0
Car was fantastic and we had no problems throughout the fortnight. However the wait for a car took an hour and a half. We were upgraded to an SUV as they had no small cars, this was free and we were very happy with this. However on our return we were charged for fuel even though I had filled the tank to 7/8 and the check in guy put 6/8. Also they tried to charge the wrong card.Reviewed Aug 10 2023
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2.0
The cars windshield wipes were so old they did not wipe the windshield. The car was incredibly old. No back up camera which I’m pretty sure is required in cars legally since 2018. They wanted to charge me $150 to extend the rental 3 hours that was only $40/day. I will never use them againReviewed Aug 6 2023
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2.0
They have to me a price, but I finally paid the double for the car to include additional insurance and tolls unlimited. So for the next time I prefer to choose another rent car company that includes all the features in just one payment.Reviewed Jul 27 2023
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6.0
Car was fine. I like that you can select any car in a group. Unfortunately they were slow at check in. They had several people going in and out of the back with a line building outside. Fortunately I was 4th in line (still took to long to get to me), but by the time I left there were over 15 people in line. This could have been avoided if the people in the back would have just come up to help. The one guy that ended up helping me was enamored with this British family he was helping and stayed talking to them longer than he should have. Where he spent 25 minutes with them, he took 5 minutes with me.Reviewed Jul 23 2023
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2.0
Very long queue 2 hours waiting to get my car, car is not clean, got mid-size although I paid for convertibleReviewed Jul 18 2023
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4.0
Don't get me started, haha! I guess I can laugh about it now and chalk it up to just being one of those things that embellishes an experience, basically something to talk about.. However, the total wait time to get to the desk to pick up our vehicle was atrocious! The crew that showed us to our vehicle was fine and we were pleased with the ride. But, that is the only reason I didn't give an overall rating of poor. There didn't seem to be a feeling of urgency by the staff that would go from three Representatives, down to one representative at times. And then to two Representatives. It took close to 2 hours to get to the desk. Maybe Staffing problems... I don't know, but probably won't be using Dollar Car Rental the next time we go to Orlando.Reviewed Jul 10 2023
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