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Friendliness and accomodation by the staff and overall luxury of facility not applicable
great room, excellent restaurant
Room was beautiful, bell staff was extremely great and cheerful! Front desk staff seemed to have an attitude and weren't overly welcoming or friendly, wished the lighting in the bathroom was better, didn't like the setup of the sink/vanity/mirrors. Not functional for putting on makeup or if 2 people wanted to use the mirrors at the same time. Also a tub would have been nice.
First time to Portland and The Nines had it all, location, convenience, style, etc. i booked off Kyak and couldn't be more pleased. I expect to be back multiple times next year.
There is no pool at this hotel. It's a good hotel but I certainly wouldn't categorize it as a 5 star. You'd expect better room equipments and facilities. I haven't ever seen a 5 star hotel with no pool. Also parking is very expensive. $47/night is very expensive especially for weekend and holiday stays. I recommend to park at street.
Excellent location near great bars pubs and restaurants
The lobby alone makes this place worth it. Top notch all around.
Everything. Especially the bartender. He is so knowledgeable about scotch, etc. He's wonderful. He the reason we stay there every holiday season. I forget his name but he's been there forever.
Easy walking to shopping in downtown and the Pearl district. Close to food carts and beer gardens. 1 block from the Max train.
Location and staff were great. Flowers were a little pass their time and bathroom needed a little work. Lightning in the bathroom was poor and a magnificent mirror would have been helpful .
Convenient location, short two blocks from the MAX light-rail. Incredibly luxurious room, decent (not spectacular but OK) free internet (could get more speed for more money). Need room key to activate the elevator - an added level of security. Room was a bit dark, could definitely use more lighting or more powerful light bulbs.
Very comfortable bed and staff was quite friendly. Great lobby and building with a ton of character, historic architecture, marble, and classic woodwork. (If you want a sleek, modern, generic place that looks the same as a hotel in any other city, this is not the hotel for you.) My room (1212) was quite small, especially the bathroom. Because I wanted a single large bed and the hotel was pretty full, I think maybe I had that oddball room that most older hotels have that are squeezed into a non-regular space. In this case, it also happened to be near housekeeping, which was noisy in the morning with carts being banged around. The room was fine but smaller than one might expect. The bathroom was ok for me but would have been an issue for someone who spends more time getting ready. There was not even enough room to stand squarely in front of the tiny sink because a bookcase/shelving unit was put on the wall right in the area in front of sink. I had to shave at an odd angle, off to the side of the sink.
Hotel is very old but extremely well kept, it has a kind of regal feel whenever you walk in. Very good service and the location is the best. Just two things: The love seat and chairs in my room looked a little old, not in bad shape or anything, just old. The bathroom light was a little dim.
Great location, lovely hotel. I really just wanted to get some sleep. There was a lot of street noise, even in the middle of the night. Who knew Portland was so loud?
Location was great and allowed us to walk to nearly everything we wanted to do. Lobby bar was amongst the best I've ever been to. Parking was not explained very well, and expensive. The valets ignored us for over 10 min before we drove off and parked in the garage that was less than a block away. Turned out to be the same garage the valet uses, and has a tunnel connected to the hotel. Room was dark due to only having one small window in the corner.
The location is great (close to all the downtown spots). The staff are well-trained and express interest/care. The hotel is dated. The look can be charming. But I don't think that chipped paint, old and over-exposed grout, faded/worn carpets, tough mattresses are part of the decor. Maybe other rooms in the hotel have been updated, but my room was not. I also faced a very load street/area so I would recommend asking for an updated room (if they have any), and for a room in a quiet location.
Location in the heart of Portland. Great lobby. Staff unhelpful. Reservation was cancelled when it shouldn't have been. Small beds and rooms. Bathrooms just okay. expensive for what you get.
I love the location, the staff, the old world charm, how accommodating everyone is. I'm not sure I love the new modern furniture in the lobby area.
Great, friendly staff. Excellent value for the money. The included drinks in the evening and full breakfast in the morning are a big bonus. I have stayed here before and will again.
The hotel is in a great location and upon entering all you see is a grand lobby decorated completely for Christmas. The checkin/check out process was incredibly easy and the staff was friendly. Even got a free upgrade on the room since we were there for only a night which was a huge and wonderful surprise. The room itself was clean and modern and the bed made me want to stay forever. The hotel offered complementary drinks at night which was a nice surprise and the morning breakfast was such a great experience as compared to other hotel's "breakfasts". Overall I would come back to this hotel every time I come to Portland.
The air conditioning was very noisy, and we had to turn it off which made the room uncomfortable.
I had a good experience. nothing!
The hotel is nice and in a good location I only gave this place three stars because the windows are only single pain which made our room very noisy. Lots of street noise and loud music from the club down the street. We went there to hang out down town but would also appreciate a good night sleep. Also the rate on kayak was the same as I could get just booking direct with the hotel.
Location close to everything! They charge you for wifi , why!?!?!
Location was great. Parking Garage right across the street. The staff is the best in all departments. Room Service is outstanding and the Food delivered perfect. The beds were too hard and I woke up with a back ache both mornings. There is only one door between adjoining rooms and you can hear every thing that is said. Which also made us whisper. High school choir were in town and ran up and down hall way knocking on doors . Possibly they could place kids on one floor or wing as not to disturb your other customers.
Breakfast and cocktail hour was great addition to the hotel and added value to the stay for price. Wish guest treated staff better by tipping for being served and cleaning tables was surprised that we were the only ones I could see that tipped everyone for what they did. I was ashamed that people don't appriciate nice friendly staff that are willing to help. Pool was a little colder then I was expecting for everyone wish it was a little warmer. Elevator were so long wait but I guess that what you get when it a historic hotel.
Lack of cost effective or variety menu selections in steakhouse
Room was great, after changing rooms. Initial room not as described and had to show desk clerk reservation copy from email on phone. Res promised room with a view on top floor. Given previous floor level with view of parking garage. Said were given last available room with view. Had a great view of the city looking towards the river. Breakfast was great! Although the "cooked to order" ad description should of said "buffet" with optional "made to order" omelette. I did, and it was good. Having to use Valet parking. Rather a forced choice, because of logistics, then end up in public parking area anyway. Location was horrible. Maybe for some tastes is ok. Rough inner city, area. Not a place for going for walks or taking a young family. Sorry, we love Embassy Suites, but won't return to this one. Again, hotel inside was great. The surroundings not so much.
Clean good complimentary breakfast and drinks Had to pay $10 for wifi $30 a night parking cable in room kept cutting out for our 2 night stay
The quirky decor and the friendliness of the staff. Everything was fine. No complaints.
They could do themselves a lot of favors by improving their bedding, especially the pillows. We both had a lousy night's sleep.
The coffee was out before 5:00AM...excellent for an early riser. Running maps were sweet. Complimentary adult bevs in the living room...how relaxing!
Friendly staff; fun, funky decor; nicely situated downtown; and one of the best workout facilities I've seen for a hotel this size (a few elliptical machines, weights, cable machines, pull up bar, etc.). The parking is expensive, and works out to be a hidden cost: $26 per day, or $41 if you leave your car overnight.
The hotel was excellent, and the staff went above and beyond to ensure we enjoyed our stay. The room was large and comfortable, with very nice toiletries provided in the spacious bathroom. The location is perfect, down the street from food trucks, great restaurants, and only a short walk to great tax-free shopping. We will definitely consider staying here again. Our room had a slight odor of dogs / animals. This should be somewhat expected in a pet-friendly hotel, and is only really noticeable once you walk in the room. All-in-all, this was a minor gripe and will not deter us from staying here again.
From the moment we checked in and throughout our stay the staff went above and beyond to ensure that our every need was met. Incredible customer service and amenities.
We loved this hotel. Luxurious bed, gorgeous decor and details, accommodating staff and reasonable rates- we will be back!! $42 for overnight parking was silly overpriced.
People at Kimpton hotels are amazing across the board but we found the team at The Vintage to be especially kind and caring. From the front desk staff to the bartenders we had great conversations with each person we met and that made it feel so welcoming. We'll definitely be going back.
Liked the style of the hotel lobby and rooms. Actual size of the room was tiny and way overpriced.
Room, hotel, staff, service, awesomeness Single ply toilet paper
The bed was very comfortable and the room was clean and spacious. The staff was courteous and helpful. The fitness center was disappointing in size and equipment available. It reminded me of fitness centers in 2 & 3 star hotels. On line it said there was a coffee/shop and bakery at the hotel and there were none. Online it also implies there was a spa but there was not. The front desk clerk said they could call someone off site to come to our room. One tiny window in the room. Paid approx $350 a night. Way too expensive for what it was.
Comfortable rooms, staff was excellent. Would be nice to have a pool
everything STAFF WAS GREAT Its all good
The location was the best & staff were very attentive and helpful. Our room was very nice and the bed was extremely comfortable. Most of the hotels, including the Westin are on busy streets so sometimes the noise factor can be a problem but inside the hotel we had very little noise on our floor.
Great central "home base" location for a portland vacation. Almost everything we wanted to see or do was walkable from here. The room had a great view, room was clean, staff was friendly, and they had a phenomenal gym that is open 24 hours! Would definitely stay here again on my next visit. Nothing!
The location. Also it was clean. But not worth the price. They did the bait and switch when we got there. I paid for a deluxe room with a view and they gave me a standard room claiming they ran out of deluxe rooms. also forgot my request for additional towels and a blanket and when I asked for it at the desk they delivered the blanket but no towels...
The downtown area with its abundance of drug addicted folks is really a downer. Westin has this wonderful hotel on the edge of some serious scurge. I lived in NYC, I'm not so soft, but it might keep me from going back. The hotel is lovely, all the same.
Great location, friendly and courteous staff Bed had recessed holes and sloped down from foot to head. No included breakfast. Parking options limited. Included internet service is very slow.
The staff is very friendly, knowledgable and helpful. They have excellent advice on fun excursions. I also liked the bathroom had a separate bathtub and the spacious shower had a rainfall shower head The bed was not as comfortable as other Westin beds, The mattress and sheets needs replacing. The towels in the bathroom were also old and rough.
The staff gives you a lot of their time, professional and helpful, and most are friendly. The room was beautifully appointed, very comfortable for one person, and I was happily upgraded to a street view of the Starlight Parade. Unfortunately the ground floor was undergoing renovations, which had I known I would have booked elsewhere.
Absolutely the best location. Easy to travel to any part of portland, 5 minute walk from Powell's City of Books. Really nice staff, really nice valet, decent gym, decent facilities. Room is clean and cozy. Not a great view but it doesn't really matter since you can access the parts of the city with a great view within 10-15 minutes. Valet is a bit pricey. No view from our window, but it didn't bother me much.
Friendly Bartending Staff at Imperial.
The location is great. You're close to plenty of great restaurants, museums and late night spots. The staff is very friendly and professional. The rooms are comfortable and include nice touches like USB ports on the lamps and recycling bins. And you get free beer every night. The rooms are a bit small, so you might want to upgrade to the larger rooms when you book. No closet space.
They upgraded my room when my original room wasn't ready on check in, and they sent a complimentary bottle of champagne to my room because it was my 21st birthday! Hotel was quite expensive for the size of the rooms
centerally located with a daily beer hour where you can grab free beer Rooms are some of the smallest that I've stayed at with very thin walls. Expect to hear your neighbors using the bathroom...
Wish we would have known they were doing construction on the lobby. It was noisy so they should have given us something extra for the trouble
Classy place and Beer happy hour were amazing. Room size was a little small.
Very clean and tastefully appointed. A great place to decompress. Nothing
The hotel is clean, convenient and quiet. I stayed here probably 15 or 20 years ago and it has been substantially cleaned up, renovated, and remodeled. The staff is very helpful and the breakfast buffet and other food serving is great. It's a great value for a great hotel at a great location. Highly recommended. They are doing a little construction now (February 2014) so if you need to sleep during the day, you might want to pick another hotel.
We discussed the problem with the room temp 5 times and until 8 pm on our last night did the desk person tell us it was not turned on. This was not very good for us. Our room was newly renovated.
Its been awhile since I have stayed at Marc Spencer but the renovations are amazing. My roomwas on the first floor that used to be mini suites a long time ago. I was lucky to have a room with a view of the stage for this year's pride block part . Was a blast! I'll definetly be coming back! The only thing wrong was I wish I could've stayed more than one night :-(
Great room, staff and location! We will be back!
The staff was extremely helpful, and very accommodating. We got upgraded to a larger bed, and was also offered help for dinner options and entertainment every night. They even have a small kitchenette, if your trying to save a little money on food. The roof garden wasn't open yet, that was the only bummer. Just means we will have to come back in the summer!
Located in downtown near the Pearl District. A little cramped for space. Bathroom outdated.
Perfect location for wandering around. The room was spacious and bed was comfy. We would stay again!
construction. very old building. lights didn't work in room.
For our first trip to Portland, this hotel had a prime location for when we did our tours across town. Given the area, it never took much time to get to and from, and to keep busy with all the opportunities available. While the hotel staff were friendly, and our room and other amenities were fine, we did get placed in a room next to major construction going on in the rooms next door. Buzz saws at 9:00 in the morning is not something I find appealing about my hotel stay. We stayed for three nights, two mornings. The first morning, I was up early and did not make a fuss. The second morning, the noise was too much to bare. I called the front desk and was offered a room change, but since we were leaving very early the next day, the inconvenience outweighed the option. I understand hotels go through modifications, but my preference would have been for the staff to have enough foresight and not placed anyone in the hall, let alone the room right next to major construction.
They love dogs and that made us happy! Room was beautiful! We were right next to the elevator and that was super convenient for our dog needs but we could hear the elevator open and close all night which was annoying. Not much you can do about that though.
From booking to check out, was a wonderful experience for our first time in Portland, A very clean and unique room from design to the pictures on the wall. The staff was very polite and helpful with all of our needs and requests. we will be staying at the Mark Spencer again. soon Nada
Great location. Comfortable bed. Quiet. Clean. Pretty shabby. Tiny tiny room. Weird space. Seems like a very old property that needs to be updated.
Nice service, good looking hotel for the money. Clean and spacious. Nice bar. Good location. We had a particularly bad room. bottom floor, next to housekeeping, handicap accessible. Parking seemed a little outrageous--we parked down the street
Easy check in, friendly staff, central location. A little loud, even though I asked for a quiet room.
Location, price, customer service No pool or hot tub, small lobby
The location was fantastic. The staff was friendly. The rooms were very clean and well furnished.
Staff answered questions about directions Blake
We originally weren't planning on staying in a hotel in our short visit to Portland but I'm glad we did. Courtyard was such a great steal! The Location was great, walking distance to just about everything. The price wasn't even bad considering we booked last minute. The hotel was super clean and had a very luxurious feel to it! We really didn't stay long enough to find anything we didn't like so I assume that's a good thing overall!
Boyfriend and I visited Portland for the weekend. The hotel was very presentable, in a great location (5 minute walk to most restaurants we went to) and a short drive to everywhere else. The hotel was clean, room and bed was comfortable and staff was friendly! We were in a corner room on the 9th floor, so the room was in a weird shape, not necessarily bad, but just to note. There was a bright hallway light that shone through under the door - had to cover it with pillows. There was no view, our one window literally opened up to a wall.
Loved the location to see and do things in Portland. Easy to walk to shopping, restaurants, riverfront.
We were in th middle of things downtown and could walk to iconic Portland places.
Location was great. Restaurant located downstairs is convenient and good also has a full bar stock, I was able to order a beer and walk it up my room. Hotel staff very attentive. Need room card to have elevator cars access your floor which is safe. Can't really say what o didn't like, spent most of my time out of hotel. I did pay $6 for coconut water at the lobby market, a bit pricey o would say. I didn't have a car rental but valet is $35.
Get 24 hour room service
Great deal for the money. Very comfy bed. All the amenities I need. Wish the window opened or there was a patio or something.
Staff No cell reception. Pricey
Beautiful room and the location was great for walking around downtown even in the snow. Very nice staff, especially the doorman who was always very friendly and helpful. The front desk was very helpful in getting us to the airport on a very snowy/icy morning. The food at the restaurant wasn't great but the wait staff was very nice.
Very nice atmosphere and the hotel staff are very friendly and helpful. It seemed like everyone was in a great mood. The facilities were also very clean and luxurious.
not much to like about this place. The hotel is outdated and is in need of upgrade. Not the friendliest staff at front desk. talked like robots reading from a script. You dont get much for the amount you pay for nightly stay. The internet is not included and you have to pay extra to use in the room. The place is centrally located in downtown Portland, so if you're there for business in downtown area, I guess it would be okay, but for leisure, its not the best place to stay. It didnt seem very safe to be out after dark, and not too many places are open late. A lot of panhandlers roam the streets around the hotel.
The hotel was beautiful. Had to wait till almost 7 PM to check in due to rooms not being cleaned. Horrible experience
Artsy, cool Bed was uncomfortable
I liked the staff, the location, the restaurant, the soaking pool, the decor, the room, the themes, the lyrics, the view, the charm... Since the Crystal is a renovated but charming old building with charming old windows, street noise can be intrusive (trash day can be brutal). Now that I know what the earplugs in the nightstands are for, my stays are much more pleasant.
Bathroom was not in our private room, elevator was ancient, lighting was too dark, street was too noisy.