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It happened to be 100 degrees that day in Portland and my air conditioning in the room went out. They immediately came to my room and while facilities management couldn't fix it they moved me very quickly to new room and one with a better view. I arrived in Portland at 9 am ( I know check in time is 4 pm) but I travel often and it's generally never a problem to get a room by noon. They told me they would call me when a room was ready. I called at 1:30 pm to see what the eta of my room would be. The front desk woman at that time was short and seemed put out when she said "it's ready". Don't offer a call back service if you aren't going to follow through.
Loved the duvets. With there was a hot tub. Also, lots of homeless people camped very close to hotel made area less than great for walking around at night.
Great staff. Clean. Outdated heating system. Was stuck on all night in one of our rooms. No air conditioning. Old bed linens. Frayed sheets.
Hotel Rose is what it is: a recently renovated motel. It's clean and comfortable, and staff are friendly. But to call it a four-star hotel is a real stretch, in terms of amenities and service. Compared to other downtown luxury hotels, this is a big step down at the same price. The bathroom is tiny, with outdated fixtures and mold stains. The provided toiletries are cheesy Tommy Bahama brand with an intense pina colada scent that I was a bit embarrassed to smell like all day. The bed only comes with a comforter, strangely folded on top of a bare fitted sheet, so you have to make your own bed. The king bed comes with two of these, each covering half the bed. Just weird. When I asked the front desk for room service to give me a top sheet, I was told I could find one in the closet and to make the bed myself.
Room was comfortable and clean, restaurant was good, and location was extremely convenient to exploring downtown Portland. There is NO soundproofing in this hotel, so bring earplugs (or get some from the front desk). You will hear street noise, river noise, train noise, and TONS of noise from other guests.
Clean, cozy (excellent bed!), accommodating staff, and free coffee in the lobby. No complaints!
All was good The blankets were a little confusing..
Great location, staff super friendly. Parking wasn't expensive but unexpected cost.
Good location with included bike rentals. There wasn't AC in the room.
Very fun and unique place. Great staff. Free bicycles and shuttle services for guests. Complimentary tea and coffee in your room. Located near several bars and restaurants. Will be back. One of the door guys was a little rude. He was short in his responses and seemed bothered by simple questions. Not really a big deal though. Didn't take away at all from my great experience at the hotel. Maybe he was just having a bad day .
Fun location right on the river. Clean, modern hotel with helpful and friendly staff. The great location means that you will hear the noise (sometimes very loud) of an festivities happening on the river.
We stayed two nights for a fun weekend trip. The beds were super comfortable and the location was great! Our favorite part was the bikes they have available for you to take out to explore the city!! We had a blast and would highly recommend this hotel!
Room was beautiful, bell staff was extremely great and cheerful! Front desk staff seemed to have an attitude and weren't overly welcoming or friendly, wished the lighting in the bathroom was better, didn't like the setup of the sink/vanity/mirrors. Not functional for putting on makeup or if 2 people wanted to use the mirrors at the same time. Also a tub would have been nice.
Friendliness and accomodation by the staff and overall luxury of facility not applicable
great room, excellent restaurant
First time to Portland and The Nines had it all, location, convenience, style, etc. i booked off Kyak and couldn't be more pleased. I expect to be back multiple times next year.
There is no pool at this hotel. It's a good hotel but I certainly wouldn't categorize it as a 5 star. You'd expect better room equipments and facilities. I haven't ever seen a 5 star hotel with no pool. Also parking is very expensive. $47/night is very expensive especially for weekend and holiday stays. I recommend to park at street.
Great, friendly staff. Excellent value for the money. The included drinks in the evening and full breakfast in the morning are a big bonus. I have stayed here before and will again.
I had a good experience. nothing!
The hotel is in a great location and upon entering all you see is a grand lobby decorated completely for Christmas. The checkin/check out process was incredibly easy and the staff was friendly. Even got a free upgrade on the room since we were there for only a night which was a huge and wonderful surprise. The room itself was clean and modern and the bed made me want to stay forever. The hotel offered complementary drinks at night which was a nice surprise and the morning breakfast was such a great experience as compared to other hotel's "breakfasts". Overall I would come back to this hotel every time I come to Portland.
Lack of cost effective or variety menu selections in steakhouse
Loved the pool and hot tub. Also enjoyed the food. My room wasn't totally clean and I didn't like the dirty dishes that were always in the hall.
The hotel is nice and in a good location I only gave this place three stars because the windows are only single pain which made our room very noisy. Lots of street noise and loud music from the club down the street. We went there to hang out down town but would also appreciate a good night sleep. Also the rate on kayak was the same as I could get just booking direct with the hotel.
Room was great, after changing rooms. Initial room not as described and had to show desk clerk reservation copy from email on phone. Res promised room with a view on top floor. Given previous floor level with view of parking garage. Said were given last available room with view. Had a great view of the city looking towards the river. Breakfast was great! Although the "cooked to order" ad description should of said "buffet" with optional "made to order" omelette. I did, and it was good. Having to use Valet parking. Rather a forced choice, because of logistics, then end up in public parking area anyway. Location was horrible. Maybe for some tastes is ok. Rough inner city, area. Not a place for going for walks or taking a young family. Sorry, we love Embassy Suites, but won't return to this one. Again, hotel inside was great. The surroundings not so much.
Breakfast and cocktail hour was great addition to the hotel and added value to the stay for price. Wish guest treated staff better by tipping for being served and cleaning tables was surprised that we were the only ones I could see that tipped everyone for what they did. I was ashamed that people don't appriciate nice friendly staff that are willing to help. Pool was a little colder then I was expecting for everyone wish it was a little warmer. Elevator were so long wait but I guess that what you get when it a historic hotel.
Location was great. Parking Garage right across the street. The staff is the best in all departments. Room Service is outstanding and the Food delivered perfect. The beds were too hard and I woke up with a back ache both mornings. There is only one door between adjoining rooms and you can hear every thing that is said. Which also made us whisper. High school choir were in town and ran up and down hall way knocking on doors . Possibly they could place kids on one floor or wing as not to disturb your other customers.
Clean good complimentary breakfast and drinks Had to pay $10 for wifi $30 a night parking cable in room kept cutting out for our 2 night stay
Location close to everything! They charge you for wifi , why!?!?!
I love the location, the staff, the old world charm, how accommodating everyone is. I'm not sure I love the new modern furniture in the lobby area.
Location and staff were great. Flowers were a little pass their time and bathroom needed a little work. Lightning in the bathroom was poor and a magnificent mirror would have been helpful .
Easy walking to shopping in downtown and the Pearl district. Close to food carts and beer gardens. 1 block from the Max train.
Very comfortable bed and staff was quite friendly. Great lobby and building with a ton of character, historic architecture, marble, and classic woodwork. (If you want a sleek, modern, generic place that looks the same as a hotel in any other city, this is not the hotel for you.) My room (1212) was quite small, especially the bathroom. Because I wanted a single large bed and the hotel was pretty full, I think maybe I had that oddball room that most older hotels have that are squeezed into a non-regular space. In this case, it also happened to be near housekeeping, which was noisy in the morning with carts being banged around. The room was fine but smaller than one might expect. The bathroom was ok for me but would have been an issue for someone who spends more time getting ready. There was not even enough room to stand squarely in front of the tiny sink because a bookcase/shelving unit was put on the wall right in the area in front of sink. I had to shave at an odd angle, off to the side of the sink.
Location was great and allowed us to walk to nearly everything we wanted to do. Lobby bar was amongst the best I've ever been to. Parking was not explained very well, and expensive. The valets ignored us for over 10 min before we drove off and parked in the garage that was less than a block away. Turned out to be the same garage the valet uses, and has a tunnel connected to the hotel. Room was dark due to only having one small window in the corner.
Location in the heart of Portland. Great lobby. Staff unhelpful. Reservation was cancelled when it shouldn't have been. Small beds and rooms. Bathrooms just okay. expensive for what you get.
Excellent location near great bars pubs and restaurants
The lobby alone makes this place worth it. Top notch all around.
Convenient location, short two blocks from the MAX light-rail. Incredibly luxurious room, decent (not spectacular but OK) free internet (could get more speed for more money). Need room key to activate the elevator - an added level of security. Room was a bit dark, could definitely use more lighting or more powerful light bulbs.
Hotel is very old but extremely well kept, it has a kind of regal feel whenever you walk in. Very good service and the location is the best. Just two things: The love seat and chairs in my room looked a little old, not in bad shape or anything, just old. The bathroom light was a little dim.
Everything. Especially the bartender. He is so knowledgeable about scotch, etc. He's wonderful. He the reason we stay there every holiday season. I forget his name but he's been there forever.
The location is great (close to all the downtown spots). The staff are well-trained and express interest/care. The hotel is dated. The look can be charming. But I don't think that chipped paint, old and over-exposed grout, faded/worn carpets, tough mattresses are part of the decor. Maybe other rooms in the hotel have been updated, but my room was not. I also faced a very load street/area so I would recommend asking for an updated room (if they have any), and for a room in a quiet location.
Great location, lovely hotel. I really just wanted to get some sleep. There was a lot of street noise, even in the middle of the night. Who knew Portland was so loud?
They could do themselves a lot of favors by improving their bedding, especially the pillows. We both had a lousy night's sleep.
The quirky decor and the friendliness of the staff. Everything was fine. No complaints.
The hotel was excellent, and the staff went above and beyond to ensure we enjoyed our stay. The room was large and comfortable, with very nice toiletries provided in the spacious bathroom. The location is perfect, down the street from food trucks, great restaurants, and only a short walk to great tax-free shopping. We will definitely consider staying here again. Our room had a slight odor of dogs / animals. This should be somewhat expected in a pet-friendly hotel, and is only really noticeable once you walk in the room. All-in-all, this was a minor gripe and will not deter us from staying here again.
The coffee was out before 5:00AM...excellent for an early riser. Running maps were sweet. Complimentary adult bevs in the living room...how relaxing!
From the moment we checked in and throughout our stay the staff went above and beyond to ensure that our every need was met. Incredible customer service and amenities.
We loved this hotel. Luxurious bed, gorgeous decor and details, accommodating staff and reasonable rates- we will be back!! $42 for overnight parking was silly overpriced.
Friendly staff; fun, funky decor; nicely situated downtown; and one of the best workout facilities I've seen for a hotel this size (a few elliptical machines, weights, cable machines, pull up bar, etc.). The parking is expensive, and works out to be a hidden cost: $26 per day, or $41 if you leave your car overnight.
People at Kimpton hotels are amazing across the board but we found the team at The Vintage to be especially kind and caring. From the front desk staff to the bartenders we had great conversations with each person we met and that made it feel so welcoming. We'll definitely be going back.
Liked the style of the hotel lobby and rooms. Actual size of the room was tiny and way overpriced.
The bed was very comfortable and the room was clean and spacious. The staff was courteous and helpful. The fitness center was disappointing in size and equipment available. It reminded me of fitness centers in 2 & 3 star hotels. On line it said there was a coffee/shop and bakery at the hotel and there were none. Online it also implies there was a spa but there was not. The front desk clerk said they could call someone off site to come to our room. One tiny window in the room. Paid approx $350 a night. Way too expensive for what it was.
Room, hotel, staff, service, awesomeness Single ply toilet paper
The downtown area with its abundance of drug addicted folks is really a downer. Westin has this wonderful hotel on the edge of some serious scurge. I lived in NYC, I'm not so soft, but it might keep me from going back. The hotel is lovely, all the same.
The location was the best & staff were very attentive and helpful. Our room was very nice and the bed was extremely comfortable. Most of the hotels, including the Westin are on busy streets so sometimes the noise factor can be a problem but inside the hotel we had very little noise on our floor.
Comfortable rooms, staff was excellent. Would be nice to have a pool
The staff is very friendly, knowledgable and helpful. They have excellent advice on fun excursions. I also liked the bathroom had a separate bathtub and the spacious shower had a rainfall shower head The bed was not as comfortable as other Westin beds, The mattress and sheets needs replacing. The towels in the bathroom were also old and rough.
The location. Also it was clean. But not worth the price. They did the bait and switch when we got there. I paid for a deluxe room with a view and they gave me a standard room claiming they ran out of deluxe rooms. also forgot my request for additional towels and a blanket and when I asked for it at the desk they delivered the blanket but no towels...
everything STAFF WAS GREAT Its all good
Great central "home base" location for a portland vacation. Almost everything we wanted to see or do was walkable from here. The room had a great view, room was clean, staff was friendly, and they had a phenomenal gym that is open 24 hours! Would definitely stay here again on my next visit. Nothing!
Great location, friendly and courteous staff Bed had recessed holes and sloped down from foot to head. No included breakfast. Parking options limited. Included internet service is very slow.
The location is great. You're close to plenty of great restaurants, museums and late night spots. The staff is very friendly and professional. The rooms are comfortable and include nice touches like USB ports on the lamps and recycling bins. And you get free beer every night. The rooms are a bit small, so you might want to upgrade to the larger rooms when you book. No closet space.
centerally located with a daily beer hour where you can grab free beer Rooms are some of the smallest that I've stayed at with very thin walls. Expect to hear your neighbors using the bathroom...
Absolutely the best location. Easy to travel to any part of portland, 5 minute walk from Powell's City of Books. Really nice staff, really nice valet, decent gym, decent facilities. Room is clean and cozy. Not a great view but it doesn't really matter since you can access the parts of the city with a great view within 10-15 minutes. Valet is a bit pricey. No view from our window, but it didn't bother me much.
Classy place and Beer happy hour were amazing. Room size was a little small.
Wish we would have known they were doing construction on the lobby. It was noisy so they should have given us something extra for the trouble
They upgraded my room when my original room wasn't ready on check in, and they sent a complimentary bottle of champagne to my room because it was my 21st birthday! Hotel was quite expensive for the size of the rooms
Friendly Bartending Staff at Imperial.
Very clean and tastefully appointed. A great place to decompress. Nothing
The staff gives you a lot of their time, professional and helpful, and most are friendly. The room was beautifully appointed, very comfortable for one person, and I was happily upgraded to a street view of the Starlight Parade. Unfortunately the ground floor was undergoing renovations, which had I known I would have booked elsewhere.
Great location. Comfortable bed. Quiet. Clean. Pretty shabby. Tiny tiny room. Weird space. Seems like a very old property that needs to be updated.
The location was fantastic. The staff was friendly. The rooms were very clean and well furnished.
Location was great. Restaurant located downstairs is convenient and good also has a full bar stock, I was able to order a beer and walk it up my room. Hotel staff very attentive. Need room card to have elevator cars access your floor which is safe. Can't really say what o didn't like, spent most of my time out of hotel. I did pay $6 for coconut water at the lobby market, a bit pricey o would say. I didn't have a car rental but valet is $35.
Loved the location to see and do things in Portland. Easy to walk to shopping, restaurants, riverfront.
Nice service, good looking hotel for the money. Clean and spacious. Nice bar. Good location. We had a particularly bad room. bottom floor, next to housekeeping, handicap accessible. Parking seemed a little outrageous--we parked down the street
Staff answered questions about directions Blake
Easy check in, friendly staff, central location. A little loud, even though I asked for a quiet room.
We were in th middle of things downtown and could walk to iconic Portland places.
Get 24 hour room service
Boyfriend and I visited Portland for the weekend. The hotel was very presentable, in a great location (5 minute walk to most restaurants we went to) and a short drive to everywhere else. The hotel was clean, room and bed was comfortable and staff was friendly! We were in a corner room on the 9th floor, so the room was in a weird shape, not necessarily bad, but just to note. There was a bright hallway light that shone through under the door - had to cover it with pillows. There was no view, our one window literally opened up to a wall.
Location, price, customer service No pool or hot tub, small lobby
We originally weren't planning on staying in a hotel in our short visit to Portland but I'm glad we did. Courtyard was such a great steal! The Location was great, walking distance to just about everything. The price wasn't even bad considering we booked last minute. The hotel was super clean and had a very luxurious feel to it! We really didn't stay long enough to find anything we didn't like so I assume that's a good thing overall!
Great location Great staff Clean Overpriced valet parking Self parking across the street Rooms similar to cheaper budget hotels outside of downtown
The beds were very comfortable, clean space, (small) but functional bathroom. The gym was *great*, large and definitely had everything I needed to lift weights and do cardio, including a small room with mirrors. It's also very centrally located, and easy to bus to and from, which is one of the best aspects of the hotel. I definitely didn't realize there was no complimentary breakfast, and they gave us two full beds instead of a single queen (which is what we reserved).
Loved the quality of customer service, food, and location. I didn't like paying $5.00 for a travel size bottle of hairspray?
the staff was lovely and very helpful. No fans in the bathroom, views were weak, sauna and steam room was in the other building, which I found annoying.
The location of this hotel is very convenient for downtown activities and proximity to suggested things to do in Portland. The lobby and bar area are very nice. The work-out gym is also very good. While the Hilton is very convenient, there are some problems with this hotel compared to other hotels in this class. While free parking is not included, there is pay-to-park available from the hotel, but the hotel charges twice as much as the parking garage that is just around the corner(price gouging is not okay.) When I tried to ask staff about the private parking garage, they did everything they could to talk me out of it. Don't pay the excessive Hilton parking charge. I am finding that most hotels these days provide free internet in the rooms and in the lobby. I travel and stay at world-class hotels at least twice a month. So I broke down and paid for the premium internet access at the Hilton. It was far from premium. Not the slowest I have ever seen, but close to it. Also, at this level of hotel, I would expect all the rooms to have charging facilities for electronic devices. Sad to say, but the technical comfort of the room was anything but hi-tech!!
Tuesday night, December 20, the elevators were so noisy I was deprived of my sleep. Hilton should check the elevators There was construction going on so lobby level elevators were roped off for the evening so guests had to walk up two flights of stairs to gain access to the elevators. It appeared the construction crew was cognizant of cleaning up and they kept the worksite swept. However, on the 20th floor the glass table near the elevator looked as though it hadn't been dusted in several days. There was enough dust to write ones name on the glass! On a positive note, the employees at the front desk were very helpful at check in.
Hotel is always wonderful. Due to snow and ice storm I had to cancel. The hotel was fine with it. It was within their 24 hours. Unfortunately, the company I used on kayak stated I would have needed to cancel on the same date that I reserved!!!!! Are you kidding me? Don't reserve through them. They do not care what terms the hotel has.
excellent customer service. very accommodating. Extremely loud - the room above us and the people next door were very loud.
I was almost finished checking in when I was told that there would be a $25 early check-in fee.
Great location. It's was nice and clean. The staff are friends The room we stayed at is a standard king room. It's tiny. It think it meant for one traveler. My husband and I feel so cramped in it. No free Wifi in the room, only in the lobby.
No exercise facility on premis. No in room water. Breakfast is no available before 6:30 am.
The young lady at the front desk was excellent. First I go to the wrong Hilton which is across the street she checks me in anyway. Then my wife and I come down the look around your city. And there she is at the front desk. She gives us great directions and great suggestions. Blonde with glasses. Loved it all
Great deal for the money. Very comfy bed. All the amenities I need. Wish the window opened or there was a patio or something.
Very nice atmosphere and the hotel staff are very friendly and helpful. It seemed like everyone was in a great mood. The facilities were also very clean and luxurious.
The hotel was beautiful. Had to wait till almost 7 PM to check in due to rooms not being cleaned. Horrible experience
Beautiful room and the location was great for walking around downtown even in the snow. Very nice staff, especially the doorman who was always very friendly and helpful. The front desk was very helpful in getting us to the airport on a very snowy/icy morning. The food at the restaurant wasn't great but the wait staff was very nice.
Staff No cell reception. Pricey
not much to like about this place. The hotel is outdated and is in need of upgrade. Not the friendliest staff at front desk. talked like robots reading from a script. You dont get much for the amount you pay for nightly stay. The internet is not included and you have to pay extra to use in the room. The place is centrally located in downtown Portland, so if you're there for business in downtown area, I guess it would be okay, but for leisure, its not the best place to stay. It didnt seem very safe to be out after dark, and not too many places are open late. A lot of panhandlers roam the streets around the hotel.