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Loved the duvets. With there was a hot tub. Also, lots of homeless people camped very close to hotel made area less than great for walking around at night.
Good location with included bike rentals. There wasn't AC in the room.
Room was comfortable and clean, restaurant was good, and location was extremely convenient to exploring downtown Portland. There is NO soundproofing in this hotel, so bring earplugs (or get some from the front desk). You will hear street noise, river noise, train noise, and TONS of noise from other guests.
Great location, staff super friendly. Parking wasn't expensive but unexpected cost.
All was good The blankets were a little confusing..
Hotel Rose is what it is: a recently renovated motel. It's clean and comfortable, and staff are friendly. But to call it a four-star hotel is a real stretch, in terms of amenities and service. Compared to other downtown luxury hotels, this is a big step down at the same price. The bathroom is tiny, with outdated fixtures and mold stains. The provided toiletries are cheesy Tommy Bahama brand with an intense pina colada scent that I was a bit embarrassed to smell like all day. The bed only comes with a comforter, strangely folded on top of a bare fitted sheet, so you have to make your own bed. The king bed comes with two of these, each covering half the bed. Just weird. When I asked the front desk for room service to give me a top sheet, I was told I could find one in the closet and to make the bed myself.
We stayed two nights for a fun weekend trip. The beds were super comfortable and the location was great! Our favorite part was the bikes they have available for you to take out to explore the city!! We had a blast and would highly recommend this hotel!
It happened to be 100 degrees that day in Portland and my air conditioning in the room went out. They immediately came to my room and while facilities management couldn't fix it they moved me very quickly to new room and one with a better view. I arrived in Portland at 9 am ( I know check in time is 4 pm) but I travel often and it's generally never a problem to get a room by noon. They told me they would call me when a room was ready. I called at 1:30 pm to see what the eta of my room would be. The front desk woman at that time was short and seemed put out when she said "it's ready". Don't offer a call back service if you aren't going to follow through.
Great staff. Clean. Outdated heating system. Was stuck on all night in one of our rooms. No air conditioning. Old bed linens. Frayed sheets.
Very fun and unique place. Great staff. Free bicycles and shuttle services for guests. Complimentary tea and coffee in your room. Located near several bars and restaurants. Will be back. One of the door guys was a little rude. He was short in his responses and seemed bothered by simple questions. Not really a big deal though. Didn't take away at all from my great experience at the hotel. Maybe he was just having a bad day .
Fun location right on the river. Clean, modern hotel with helpful and friendly staff. The great location means that you will hear the noise (sometimes very loud) of an festivities happening on the river.
Clean, cozy (excellent bed!), accommodating staff, and free coffee in the lobby. No complaints!
Friendliness and accomodation by the staff and overall luxury of facility not applicable
great room, excellent restaurant
Room was beautiful, bell staff was extremely great and cheerful! Front desk staff seemed to have an attitude and weren't overly welcoming or friendly, wished the lighting in the bathroom was better, didn't like the setup of the sink/vanity/mirrors. Not functional for putting on makeup or if 2 people wanted to use the mirrors at the same time. Also a tub would have been nice.
Great staff. Great rooms
There is no pool at this hotel. It's a good hotel but I certainly wouldn't categorize it as a 5 star. You'd expect better room equipments and facilities. I haven't ever seen a 5 star hotel with no pool. Also parking is very expensive. $47/night is very expensive especially for weekend and holiday stays. I recommend to park at street.
First time to Portland and The Nines had it all, location, convenience, style, etc. i booked off Kyak and couldn't be more pleased. I expect to be back multiple times next year.
We were able to walk or catch the trolley and go anywhere we wanted. It is quite central so we could see lots of attractions Great place
Location is great, facility is amazing, and staff was exceptional! Bed was a little firm but still got a good nights rest.
The location on the water front is potentially nice. (1) Took well over 1 hour to check in at 2;30PM -- no rooms available! (2) Noisy. Lots of ambient street noise
they brought a mini-fridge on request. lots of plugs for charging. Nice location, close to waterfront park and quieter than mid town locations.
very walkable, close to theater and parks, walk to the river, I like a firmer bed but no one else in the party had bed issues
The view was beautiful. Very nice employees.
Nice location, lots of the city is walkable from here. The lobby is beautiful and the front desk staff made us feel very welcome. Once you get out of the lobby, the floors felt a bit dingy like they needed new carpets. The decor in the hallways felt a bit dated. Nothing particularly bad but just didn't feel quite polished. For the price I expected better.
Location close to stores and downtown area Room was small. Bathroom was small. Bed was extremely loud and squeaky. Walls were thin
I checked into Hotel Moderna after a very long day of traveling and checking out of another hotel because if wasn't clean or at all what I was looking for. The guy behind the front desk, after hearing of my travel troubles, offered me free drinks in the hotel restaurant to make my day better. He also gave me a map of the city and marked his favorite places to hang out in sharpie. The front desk staff went above and beyond to accommodate me, which is exactly what I needed after the day I had.
I loved the front desk staff and the valet staff. Upon checking in, the front desk staff was extremely helpful with tips on activities in the area and food and restaurant choices. They didn't sound rehearsed with their suggestions. They really seemed enthusiastic about their choices which made us enthusiastic about trying them out. The valet staff was extremely friendly and helpful as well. We left some items in our car that they had parked for us and they offered to retrieve them for us while we waited in the lobby. They greeted us every time we walked in and out the door and just seemed happy to be working there and not just working for tips. The customer service was greatly appreciated! The main negative comment I have is that their elevator is rickety and loud. I guess because we checked in at night, we got stuck with the room next to the elevator and you really can hear it every time it goes up and down. Luckily, we were just so exhausted from our daytime activities, we didn't have the energy to complain. Also, the housekeeping staff was a little intimidating. At around 4pm, we went back to our hotel room to freshen up and noticed that our room had still not been made. No big deal. We saw the housekeeping staff in the hallway and decided to tell them they can skip our room, but we wanted an extra towel and a new garbage bag. When we asked them, the staff member demanded my hotel room number in a harsh tone and when I told her, she then shouted to her co worker in another language some verbiage while pointing at us. They had a conversation, that sounded like an argument to me, for a few minutes while we were standing there waiting for the OK to skip our room and give us a towel. Mind you, they were standing right next to the towel cart conversing in their language while I was standing there confused.
The restaurant and friendly staff. In downtown Portland, but a bit far from certain attractions.
It was gorgeous and hip. Didn't quite live up to that hype.
Located close to downtown shopping and Keller Auditorium. Staff puts customers first. In house restaurant is fantastic. Excellent wait staff and food is great. Great outdoor patio with gas fire pits. Rooms not big, but very nice. Valet parking adds $35 per night. Would stay there again. $35 valet parking not mentioned in booking.
Windows open - - a great feature these days if you lIke a little fresh air. Wonderful staff and convenient enough location. A bit pricey, especially the valet parking.
Always enjoy the staff, the contemporary atmosphere, the location, and the garden with fire pits. This is my favorite place to stay in Portland for a reasonable price (the nines is great but expensive, and the loft is great but more for an airport stay). The valet parking was pretty good and free for my Prius (they had a special for "green" cars) and really helped to steal my stay (the nines did not offer anything like that). If there was anythInfo@VertebrataChiropractic.com I had a problem with, it was that once waited for 15 minutes for my car and when I asked about it, the valet had forgotten about it. He immediately remedied the situation and had the car in 90 seconds, but it would have been nice to have gotten it when it was first asked for. A small oversight, and overall does not take from my five star rating for this property.
Valet parking $38. No other real options.
The location and comfort made our trip an enjoyable first visit. Restaurant and accessibility from the interstate made it a stress free arrival, check in, check out... I don't know that we will stay at Modera for the price paid, again. Not a knock it is a gorgeous and friendly hotel. Great for a first visit.
The resturNt downstairs was very good and the rooms are clean... Small but clean. The shower was kind of cheesy. It's great if it's just a crash pad. The Staff and valet service were all very nice The smaller rooms, shower felt cheap with crappy water pressure.
Location was great. Parking Garage right across the street. The staff is the best in all departments. Room Service is outstanding and the Food delivered perfect. The beds were too hard and I woke up with a back ache both mornings. There is only one door between adjoining rooms and you can hear every thing that is said. Which also made us whisper. High school choir were in town and ran up and down hall way knocking on doors . Possibly they could place kids on one floor or wing as not to disturb your other customers.
I love the location, the staff, the old world charm, how accommodating everyone is. I'm not sure I love the new modern furniture in the lobby area.
The hotel is in a great location and upon entering all you see is a grand lobby decorated completely for Christmas. The checkin/check out process was incredibly easy and the staff was friendly. Even got a free upgrade on the room since we were there for only a night which was a huge and wonderful surprise. The room itself was clean and modern and the bed made me want to stay forever. The hotel offered complementary drinks at night which was a nice surprise and the morning breakfast was such a great experience as compared to other hotel's "breakfasts". Overall I would come back to this hotel every time I come to Portland.
Loved the pool and hot tub. Also enjoyed the food. My room wasn't totally clean and I didn't like the dirty dishes that were always in the hall.
Room was great, after changing rooms. Initial room not as described and had to show desk clerk reservation copy from email on phone. Res promised room with a view on top floor. Given previous floor level with view of parking garage. Said were given last available room with view. Had a great view of the city looking towards the river. Breakfast was great! Although the "cooked to order" ad description should of said "buffet" with optional "made to order" omelette. I did, and it was good. Having to use Valet parking. Rather a forced choice, because of logistics, then end up in public parking area anyway. Location was horrible. Maybe for some tastes is ok. Rough inner city, area. Not a place for going for walks or taking a young family. Sorry, we love Embassy Suites, but won't return to this one. Again, hotel inside was great. The surroundings not so much.
Clean good complimentary breakfast and drinks Had to pay $10 for wifi $30 a night parking cable in room kept cutting out for our 2 night stay
Breakfast and cocktail hour was great addition to the hotel and added value to the stay for price. Wish guest treated staff better by tipping for being served and cleaning tables was surprised that we were the only ones I could see that tipped everyone for what they did. I was ashamed that people don't appriciate nice friendly staff that are willing to help. Pool was a little colder then I was expecting for everyone wish it was a little warmer. Elevator were so long wait but I guess that what you get when it a historic hotel.
Location close to everything! They charge you for wifi , why!?!?!
I had a good experience. nothing!
Lack of cost effective or variety menu selections in steakhouse
The hotel is nice and in a good location I only gave this place three stars because the windows are only single pain which made our room very noisy. Lots of street noise and loud music from the club down the street. We went there to hang out down town but would also appreciate a good night sleep. Also the rate on kayak was the same as I could get just booking direct with the hotel.
Great, friendly staff. Excellent value for the money. The included drinks in the evening and full breakfast in the morning are a big bonus. I have stayed here before and will again.
The lobby alone makes this place worth it. Top notch all around.
Great location, lovely hotel. I really just wanted to get some sleep. There was a lot of street noise, even in the middle of the night. Who knew Portland was so loud?
Hotel is very old but extremely well kept, it has a kind of regal feel whenever you walk in. Very good service and the location is the best. Just two things: The love seat and chairs in my room looked a little old, not in bad shape or anything, just old. The bathroom light was a little dim.
Location in the heart of Portland. Great lobby. Staff unhelpful. Reservation was cancelled when it shouldn't have been. Small beds and rooms. Bathrooms just okay. expensive for what you get.
Very comfortable bed and staff was quite friendly. Great lobby and building with a ton of character, historic architecture, marble, and classic woodwork. (If you want a sleek, modern, generic place that looks the same as a hotel in any other city, this is not the hotel for you.) My room (1212) was quite small, especially the bathroom. Because I wanted a single large bed and the hotel was pretty full, I think maybe I had that oddball room that most older hotels have that are squeezed into a non-regular space. In this case, it also happened to be near housekeeping, which was noisy in the morning with carts being banged around. The room was fine but smaller than one might expect. The bathroom was ok for me but would have been an issue for someone who spends more time getting ready. There was not even enough room to stand squarely in front of the tiny sink because a bookcase/shelving unit was put on the wall right in the area in front of sink. I had to shave at an odd angle, off to the side of the sink.
Convenient location, short two blocks from the MAX light-rail. Incredibly luxurious room, decent (not spectacular but OK) free internet (could get more speed for more money). Need room key to activate the elevator - an added level of security. Room was a bit dark, could definitely use more lighting or more powerful light bulbs.
The location is great (close to all the downtown spots). The staff are well-trained and express interest/care. The hotel is dated. The look can be charming. But I don't think that chipped paint, old and over-exposed grout, faded/worn carpets, tough mattresses are part of the decor. Maybe other rooms in the hotel have been updated, but my room was not. I also faced a very load street/area so I would recommend asking for an updated room (if they have any), and for a room in a quiet location.
Everything. Especially the bartender. He is so knowledgeable about scotch, etc. He's wonderful. He the reason we stay there every holiday season. I forget his name but he's been there forever.
Excellent location near great bars pubs and restaurants
Location and staff were great. Flowers were a little pass their time and bathroom needed a little work. Lightning in the bathroom was poor and a magnificent mirror would have been helpful .
Location was great and allowed us to walk to nearly everything we wanted to do. Lobby bar was amongst the best I've ever been to. Parking was not explained very well, and expensive. The valets ignored us for over 10 min before we drove off and parked in the garage that was less than a block away. Turned out to be the same garage the valet uses, and has a tunnel connected to the hotel. Room was dark due to only having one small window in the corner.
Easy walking to shopping in downtown and the Pearl district. Close to food carts and beer gardens. 1 block from the Max train.
They could do themselves a lot of favors by improving their bedding, especially the pillows. We both had a lousy night's sleep.
We loved this hotel. Luxurious bed, gorgeous decor and details, accommodating staff and reasonable rates- we will be back!! $42 for overnight parking was silly overpriced.
The coffee was out before 5:00AM...excellent for an early riser. Running maps were sweet. Complimentary adult bevs in the living room...how relaxing!
The hotel was excellent, and the staff went above and beyond to ensure we enjoyed our stay. The room was large and comfortable, with very nice toiletries provided in the spacious bathroom. The location is perfect, down the street from food trucks, great restaurants, and only a short walk to great tax-free shopping. We will definitely consider staying here again. Our room had a slight odor of dogs / animals. This should be somewhat expected in a pet-friendly hotel, and is only really noticeable once you walk in the room. All-in-all, this was a minor gripe and will not deter us from staying here again.
From the moment we checked in and throughout our stay the staff went above and beyond to ensure that our every need was met. Incredible customer service and amenities.
Friendly staff; fun, funky decor; nicely situated downtown; and one of the best workout facilities I've seen for a hotel this size (a few elliptical machines, weights, cable machines, pull up bar, etc.). The parking is expensive, and works out to be a hidden cost: $26 per day, or $41 if you leave your car overnight.
The quirky decor and the friendliness of the staff. Everything was fine. No complaints.
Clean room, well kept, and decent location Small room, very expensive parking
The hotel is close to many great restaurants and theater. The staff were amazing - and the attention to detail and creative touches are very appreciated. No shelf or counter in the bathroom is annoying - but the ambiance and details outweigh that!
Lovely boutique hotel in a great location and neighborhood. Convenient for walking to restaurants. The hotel restaurant is beautiful with attentive, pleasant servers. The bathroom is really small.
the room was clean lobby was way to small and noisy
I love this hotel and stay here every time I go to Portland. All of the staff, from the housekeepers, valet, bartenders, and the front desk are happy and kind and will go out of their way to make you feel welcome.
housekeeping was excellent banquet staff was excellent excellent location hotel for 20s and 30s Front desk staff was all business, condescending and rude our king room was miniscule bathrooms lacked safety bars parking rules were never made clear
Front desk and bell staff we very friendly and helpful. Everything was great.
Great location and decor. Well maintained and clean. Downtown and Washington Park were easily accessible by foot and the light rail. Staff were very friendly. Room was incredibly small, especially compared to the Marriotts I stay at for business. My room was also next to the elevators so glad I brought my ear plugs.
Stylish, attentive service, cool bar, boutique nature of facility Justlocation is just a bit out of way but that could considered both a positive as well as negative
The receptioni staff were excellent. They upgraded our room after we told them of our vacation from hell just a month earlier. The location was perfect for us. It is close to the business area, the college and some of Portland best food. Loved it and would stay again.
Very comfortable room in lovingly restored late nineteenth century building, with excellent restaurant attached. Extremely good value for money.
Bed was comfortable. Room was clean. Location was excellent. Valet service an absolute disaster. Front desk unable to give good rec's on what to do and where to eat.
The location is great, and the service is spectacular!
Very comfortable room, old luxury style, very friendly staff No view, single elevator
Good renovation of an old hotel. No pool.
The staff and location were excellent. Room furniture was too large fore size of room.
Have stayed there before and the Hotel is lovely. Bit of a remodel going on, but it's not intrusive. Service is attentive and Portland-friendly. The parking charge of $36 overnight is usurious; we had to park two cars and when asked if they would comp one of them due to our circumstances, they refused. This will cause me to stay someplace else next time.
Great hotel,centrally located,free public transport close to several good quality restuarants noisey air conditioning
Beautiful building, excellent location near the Pearl District. Loads of cool shops, restaurants, and breweries nearby. Hotel lent us bikes! Pricey but not out of line for area hotels.
Great location. Bar was awesome! Have a "bee's knees"! Because I used the door knocker that said I didn't need sheets and towels changed, no one ever came to my room to take the garbage or give us more TP, etc. thankfully there was an extra roll in the room. And one of the valet guys was rude to my uber driver when she came to pick us up. It was uncalled for.
Couldn't be more helpful, great location and great price for luxury stay
The bed was very comfortable and the room was clean and spacious. The staff was courteous and helpful. The fitness center was disappointing in size and equipment available. It reminded me of fitness centers in 2 & 3 star hotels. On line it said there was a coffee/shop and bakery at the hotel and there were none. Online it also implies there was a spa but there was not. The front desk clerk said they could call someone off site to come to our room. One tiny window in the room. Paid approx $350 a night. Way too expensive for what it was.
Liked the style of the hotel lobby and rooms. Actual size of the room was tiny and way overpriced.
Room, hotel, staff, service, awesomeness Single ply toilet paper
People at Kimpton hotels are amazing across the board but we found the team at The Vintage to be especially kind and caring. From the front desk staff to the bartenders we had great conversations with each person we met and that made it feel so welcoming. We'll definitely be going back.
Very clean and tastefully appointed. A great place to decompress. Nothing
The location is great. You're close to plenty of great restaurants, museums and late night spots. The staff is very friendly and professional. The rooms are comfortable and include nice touches like USB ports on the lamps and recycling bins. And you get free beer every night. The rooms are a bit small, so you might want to upgrade to the larger rooms when you book. No closet space.
They upgraded my room when my original room wasn't ready on check in, and they sent a complimentary bottle of champagne to my room because it was my 21st birthday! Hotel was quite expensive for the size of the rooms
Absolutely the best location. Easy to travel to any part of portland, 5 minute walk from Powell's City of Books. Really nice staff, really nice valet, decent gym, decent facilities. Room is clean and cozy. Not a great view but it doesn't really matter since you can access the parts of the city with a great view within 10-15 minutes. Valet is a bit pricey. No view from our window, but it didn't bother me much.
centerally located with a daily beer hour where you can grab free beer Rooms are some of the smallest that I've stayed at with very thin walls. Expect to hear your neighbors using the bathroom...
Friendly Bartending Staff at Imperial.
Classy place and Beer happy hour were amazing. Room size was a little small.
The staff gives you a lot of their time, professional and helpful, and most are friendly. The room was beautifully appointed, very comfortable for one person, and I was happily upgraded to a street view of the Starlight Parade. Unfortunately the ground floor was undergoing renovations, which had I known I would have booked elsewhere.
Wish we would have known they were doing construction on the lobby. It was noisy so they should have given us something extra for the trouble
Great location, friendly and courteous staff Bed had recessed holes and sloped down from foot to head. No included breakfast. Parking options limited. Included internet service is very slow.
Comfortable rooms, staff was excellent. Would be nice to have a pool
The downtown area with its abundance of drug addicted folks is really a downer. Westin has this wonderful hotel on the edge of some serious scurge. I lived in NYC, I'm not so soft, but it might keep me from going back. The hotel is lovely, all the same.
The location was the best & staff were very attentive and helpful. Our room was very nice and the bed was extremely comfortable. Most of the hotels, including the Westin are on busy streets so sometimes the noise factor can be a problem but inside the hotel we had very little noise on our floor.
The staff is very friendly, knowledgable and helpful. They have excellent advice on fun excursions. I also liked the bathroom had a separate bathtub and the spacious shower had a rainfall shower head The bed was not as comfortable as other Westin beds, The mattress and sheets needs replacing. The towels in the bathroom were also old and rough.
everything STAFF WAS GREAT Its all good
Great central "home base" location for a portland vacation. Almost everything we wanted to see or do was walkable from here. The room had a great view, room was clean, staff was friendly, and they had a phenomenal gym that is open 24 hours! Would definitely stay here again on my next visit. Nothing!
The location. Also it was clean. But not worth the price. They did the bait and switch when we got there. I paid for a deluxe room with a view and they gave me a standard room claiming they ran out of deluxe rooms. also forgot my request for additional towels and a blanket and when I asked for it at the desk they delivered the blanket but no towels...
Staff attentive to requests and very personable! Everything was super clean.
Big room, nice tv, very comfortable beds, good friendly service Bathroom was a bit on the small side. All of the food and other assortments were VERY overpriced. Maid also came in without announcing herself. Sheets had some crumbs on them when we came in.
The hotel was great. Location was easy, the room was beautiful, and the staff were friendly. The french press in the room was a perfect touch and the corner view was perfect. Check in and out was incredibly quick and easy. Really a great staff. The walls were paper thin! Twice we had a grumpy neighbor come and bang on our adjacent door telling us to quiet down. first time we were enjoying some wine and we did get in a bit late, so understandable. The second night we were simply watching a movie at 8pm. Ridiculous thing to deal with considering how much we payed to stay there. In the mornings when they woke up I could hear them arguing over itineraries and even zipping up their luggage. Careful those walls are THIN!! This was the executive king room.
Loved the attention to detail and the French Press coffee in the room. My husband did not like the fitness room. Too small and only one option for weights.
Although room was located on the 6th floor, the continuous noise from a generator on the ground floor was so loud it ruined our sleep and stay
The location of the Heathman is in the heart of downtown Portland and close to everything. The amenities are plenty and the dinner restaurant room service is excellent. We stayed in the Oregon Symphony suite and the decor is amazing with plenty of extras. In room French press coffee is a great touch. Customer service is excellent and the staff is sure to make your stay memorable. The late night food service menu could stand to have more choices.
Quiet, comfortable centrally located hotel with friendly helpful staff and a nice convivial atmosphere
Great location. Can't beat it. Quality was great. Staff was great and extremely helpful (except doorman). Would definitely recommend. Doorman were terrible. Never opened the door once for us. Three of them just stood there and watched my wife and I open the door ourselves. I have no problem opening doors, but whats the point of having three doorman if they don't do anything. Minor detail. Just thought it was funny. Not a hard job.
The hotel grounds are beautiful, the location is great, and the jacuzzi in my room was HEAVEN. Great stay. I'll be back!
View, cleanliness, roominess, service Bed hurt my back (not normal), loud jacuzzi, TV channel surfing was a bit awkward.
Beds were very comfortable. Staff was very attentive. Easy walking to places. Very clean. Great stay over all. Toilet stopped up twice but staff were right on it when notified.
restaurant was great. Room was clean and comfortable.
Located in downtown near the Pearl District. A little cramped for space. Bathroom outdated.
They love dogs and that made us happy! Room was beautiful! We were right next to the elevator and that was super convenient for our dog needs but we could hear the elevator open and close all night which was annoying. Not much you can do about that though.
From booking to check out, was a wonderful experience for our first time in Portland, A very clean and unique room from design to the pictures on the wall. The staff was very polite and helpful with all of our needs and requests. we will be staying at the Mark Spencer again. soon Nada
Perfect location for wandering around. The room was spacious and bed was comfy. We would stay again!
We discussed the problem with the room temp 5 times and until 8 pm on our last night did the desk person tell us it was not turned on. This was not very good for us. Our room was newly renovated.
Great room, staff and location! We will be back!
construction. very old building. lights didn't work in room.
Its been awhile since I have stayed at Marc Spencer but the renovations are amazing. My roomwas on the first floor that used to be mini suites a long time ago. I was lucky to have a room with a view of the stage for this year's pride block part . Was a blast! I'll definetly be coming back! The only thing wrong was I wish I could've stayed more than one night :-(
For our first trip to Portland, this hotel had a prime location for when we did our tours across town. Given the area, it never took much time to get to and from, and to keep busy with all the opportunities available. While the hotel staff were friendly, and our room and other amenities were fine, we did get placed in a room next to major construction going on in the rooms next door. Buzz saws at 9:00 in the morning is not something I find appealing about my hotel stay. We stayed for three nights, two mornings. The first morning, I was up early and did not make a fuss. The second morning, the noise was too much to bare. I called the front desk and was offered a room change, but since we were leaving very early the next day, the inconvenience outweighed the option. I understand hotels go through modifications, but my preference would have been for the staff to have enough foresight and not placed anyone in the hall, let alone the room right next to major construction.
The staff was extremely helpful, and very accommodating. We got upgraded to a larger bed, and was also offered help for dinner options and entertainment every night. They even have a small kitchenette, if your trying to save a little money on food. The roof garden wasn't open yet, that was the only bummer. Just means we will have to come back in the summer!
The hotel is clean, convenient and quiet. I stayed here probably 15 or 20 years ago and it has been substantially cleaned up, renovated, and remodeled. The staff is very helpful and the breakfast buffet and other food serving is great. It's a great value for a great hotel at a great location. Highly recommended. They are doing a little construction now (February 2014) so if you need to sleep during the day, you might want to pick another hotel.