Location.
The Excellence Riviera Cancun - Adults Only - All Inclusive is located on a stretch of white-sand beach 1.8 miles (3 kilometers) from Puerto Morelos, 6.2 miles (10 kilometers) from Championship Golf Course, 10.5 miles (17 kilometers) from Tres Rios Ecological, and 18.6 miles (30 kilometers) from Playa del Carmen.
Hotel Features.
Guest staying at the hotel will enjoy 24-hour inclusive service that includes meeting facilities, full service business center, beauty salon, wedding and honeymoon services, a catering/event staff, laundry service, medical facilities and much more. The on-premise state-of-the-art Fitness Center provides a full range of activity and exercise equipment, including treadmills, lifecycles and step machines. Guests can choose from a range of activities, including yoga and pilates classes, introductory scuba lessons, beach volleyball, and tennis lessons. For those seeking a sanctuary for the senses, MIILE Spa at the Excellence Riviera Cancun - Adults Only - All Inclusive offers aqua massages, manicures, a cold plunge pool and a Hammam, as well as the unique Spa Garden, providing a sublime atmosphere of pure indulgence. Hailed as the Riviera Maya's newest spa culture, this unusual jewel is situated in an outdoor, lush, tropical garden setting and epitomizes experience of romance, indulgence and rejuvenation. The resort features 6 outdoor swimming pools. Whirlpools allow guests to lie in warm shallow mineral water while water jets penetrate the skin, and complimentary pool cabanas are available. The resort, which made it onto the Conde Nast Gold List in 2013, offers a wide variety of dining options to please the palate. Dining a la carte, where no reservations are required provide a selection to tempt most any taste bud. 10 restaurants, including a glorious buffet restaurant, feature Mexican, Japanese, Steak and Seafood, Gourmet and Continental Cuisine. The resort includes 6 bars/lounges, including the Lobby bar, Swim-up pool bar, Dock bar & Coffee bar, as well as a Piano Cigar bar, 2 Palapa bars by the pool, and a rooftop terrace. The American Sports bar and Showtime Bar provide great entertainment as well as refreshments. A roundtrip airport shuttle is available on request for a fee.
Guestrooms.
All suites and rooms are newly renovated and offer superior amenities including private and furnished patio or balcony, full marble bathrooms with a jetted whirlpool bathtub, a separate shower, closet and double vanities, satellite television, air-conditioning with in-room climate control, a direct dial telephone with Internet data port, an alarm clock, an electronic in-room safe, coffee/tea maker, a mini bar stocked with beer, soft drinks and water.
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Best Puerto Morelos Resorts
Overall 9.5 Excellent
Based on 1,356 reviews
All Reviews
- All Reviews
- Couples
- Families
Excellent
10.0
Pros: Everything was amazing
Excellent
8.2
Pros: The facility and people were generally really good. Very compatible to other resorts my wife and I have bee to in the Riviera Maya. This is our 9th trip to Riviera Maya and I believe when most people say this place is top of line they have not been to to many others. You can go to several other hotels and get 100% of what you want, not 90%.
Excellent
9.7
Pros: Loved everything about the resort except for beach.
Excellent
9.7
Pros: The room was amazing, as well as the rest of the facility. Everything as clean and easily accessible. The staff was helpful and polite. The stars visibility made you never want to leave.
Excellent
10.0
Pros: I was actually semi dreading this trip based on past Mexico experiences, but I ended up having an amazing time. The food, room, staff, everything was perfect. Will definitely go back some day.
Excellent
10.0
Pros: Everything was amazing pools were beautiful the room was beautiful service was outstanding restaurants were excellent
Excellent
10.0
Pros: Everything was great, nice size - not too large and not too small. All there staff were very pleasant and accommodating. They strive for the best in customer satisfaction.
Excellent
8.8
Pros: I loved the room, the restaurants, the pools, the beach, and the ambiance. I had a great time with my friends. Everything was easily accessible.
Details
Reviews
Overall 9.5 Excellent
Based on 1,356 reviews
Vibe
9.4
Amenities
9.3
Service
9.3
Cleanliness
9.3
Location
9.2
Value for money
8.9
Pool
8.7
Food
8.7
Room
8.5
Breakfast
8.4
Comfort
8.3
WiFi
0.5
Amenities
9.5
Service
9.5
Location
9.4
Cleanliness
9.2
Vibe
9.0
Food
9.0
Value for money
8.9
Room
8.8
Pool
8.7
Beach
8.7
Comfort
8.5
Breakfast
8.1
WiFi
0.5
Service
9.2
Food
8.5
10.0 Excellent
Pros: Everything was amazing
Cons:
8.2 Excellent
Pros: The facility and people were generally really good. Very compatible to other resorts my wife and I have bee to in the Riviera Maya. This is our 9th trip to Riviera Maya and I believe when most people say this place is top of line they have not been to to many others. You can go to several other hotels and get 100% of what you want, not 90%.
Cons: If you like the beach and ocean, then do not go to this resort. Simply horrible! It's a shame because it really is a nice resort but the ocean water is not much better the the New Jersey shore. Very disappointing. You will not even want to go in the water with all the algae and sea weed. If you are strictly a pool person, you will be fine. We will not go back simply due to this issue. We have been to several other resorts in the Riviera Maya that has everything for the same basic price.
9.7 Excellent
Pros: Loved everything about the resort except for beach.
Cons: Lots of seaweed in the ocean that crews tried to clean up throughout the mornings. Water was not clear.
9.7 Excellent
Pros: The room was amazing, as well as the rest of the facility. Everything as clean and easily accessible. The staff was helpful and polite. The stars visibility made you never want to leave.
Cons: The food was just ok at most of the restaurants.
10.0 Excellent
Pros: I was actually semi dreading this trip based on past Mexico experiences, but I ended up having an amazing time. The food, room, staff, everything was perfect. Will definitely go back some day.
Cons: This resort had no control over this...but the ocean was brown from algea! Was not able to spend any time on the beach! They did have a tractor trying to pick it up but there was too much.
10.0 Excellent
Pros: Everything was amazing pools were beautiful the room was beautiful service was outstanding restaurants were excellent
Cons: Nothing!
10.0 Excellent
Pros: Everything was great, nice size - not too large and not too small. All there staff were very pleasant and accommodating. They strive for the best in customer satisfaction.
Cons: Every now and then I could smell stagnant water in the water displays next to the buildings
8.8 Excellent
Pros: I loved the room, the restaurants, the pools, the beach, and the ambiance. I had a great time with my friends. Everything was easily accessible.
Cons: The only things I didn't like was the inconsistency of the service. When we ordered drinks it was always a surprise what we would get based on the waiter or waitress taking the order. Some servers were friendlier than others. Also, the Wifi and cell service was VERY bad. If you need to communicate with the outside world, you shouldn't stay there.
Location.
The Excellence Riviera Cancun - Adults Only - All Inclusive is located on a stretch of white-sand beach 1.8 miles (3 kilometers) from Puerto Morelos, 6.2 miles (10 kilometers) from Championship Golf Course, 10.5 miles (17 kilometers) from Tres Rios Ecological, and 18.6 miles (30 kilometers) from Playa del Carmen.
Hotel Features.
Guest staying at the hotel will enjoy 24-hour inclusive service that includes meeting facilities, full service business center, beauty salon, wedding and honeymoon services, a catering/event staff, laundry service, medical facilities and much more. The on-premise state-of-the-art Fitness Center provides a full range of activity and exercise equipment, including treadmills, lifecycles and step machines. Guests can choose from a range of activities, including yoga and pilates classes, introductory scuba lessons, beach volleyball, and tennis lessons. For those seeking a sanctuary for the senses, MIILE Spa at the Excellence Riviera Cancun - Adults Only - All Inclusive offers aqua massages, manicures, a cold plunge pool and a Hammam, as well as the unique Spa Garden, providing a sublime atmosphere of pure indulgence. Hailed as the Riviera Maya's newest spa culture, this unusual jewel is situated in an outdoor, lush, tropical garden setting and epitomizes experience of romance, indulgence and rejuvenation. The resort features 6 outdoor swimming pools. Whirlpools allow guests to lie in warm shallow mineral water while water jets penetrate the skin, and complimentary pool cabanas are available. The resort, which made it onto the Conde Nast Gold List in 2013, offers a wide variety of dining options to please the palate. Dining a la carte, where no reservations are required provide a selection to tempt most any taste bud. 10 restaurants, including a glorious buffet restaurant, feature Mexican, Japanese, Steak and Seafood, Gourmet and Continental Cuisine. The resort includes 6 bars/lounges, including the Lobby bar, Swim-up pool bar, Dock bar & Coffee bar, as well as a Piano Cigar bar, 2 Palapa bars by the pool, and a rooftop terrace. The American Sports bar and Showtime Bar provide great entertainment as well as refreshments. A roundtrip airport shuttle is available on request for a fee.
Guestrooms.
All suites and rooms are newly renovated and offer superior amenities including private and furnished patio or balcony, full marble bathrooms with a jetted whirlpool bathtub, a separate shower, closet and double vanities, satellite television, air-conditioning with in-room climate control, a direct dial telephone with Internet data port, an alarm clock, an electronic in-room safe, coffee/tea maker, a mini bar stocked with beer, soft drinks and water.
Welcome to a new standard in luxury and beachfront living. Grand Residences Riviera Cancun is a family-oriented resort on a spectacular beach in the quaint village of Puerto Morelos in the Mexican Caribbean. It has a lovely natural setting and 144 beautifully appointed Junior Suites and Master Suites offering signature hospitality services and five-star resort amenities. Grand Residences Riviera Cancun is affiliated to The Leading Hotels of the World, the largest luxury hospitality collection of its kind representing more than 450 of the worlds finest hotels, resorts and spas. Dining options at the resort include two restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include a beach bar, a swim-up bar, and a lobby bar. Public areas are equipped with complimentary high-speed wireless Internet access. This luxury resort also offers a complimentary children's club, a children's pool, and a fitness center. Onsite parking is complimentary.
Overall 9.6 Excellent
Based on 129 reviews
All Reviews
- All Reviews
- Couples
- Families
Excellent
10.0
Pros: Everything! The value for the luxury, hospitality, comfort, lush exterior environment, great food, beautiful vistas, on the beach, spa, gym, market...I didn't want to leave.
Excellent
10.0
Pros: Best beach type resort I ever experienced. Miles away better than the so called resorts on the Cancun strip. Service is outstanding. Staff is clearly well trained to be helpful but not intrusive. Restaurant is award-winning- highly recpmmended. Would stay again in a heartbeat.
Details
Reviews
Overall 9.6 Excellent
Based on 129 reviews
Cleanliness
10.0
Amenities
9.7
Pool
9.1
Service
8.9
Room
8.8
Food
8.5
Comfort
8.3
Location
7.2
Bar and Beverages
3.8
Service
8.9
Food
8.2
Service
8.9
Room
8.4
Food
8.2
10.0 Excellent
Pros: Everything! The value for the luxury, hospitality, comfort, lush exterior environment, great food, beautiful vistas, on the beach, spa, gym, market...I didn't want to leave.
Cons: Can't think of a single negative...
10.0 Excellent
Pros: Best beach type resort I ever experienced. Miles away better than the so called resorts on the Cancun strip. Service is outstanding. Staff is clearly well trained to be helpful but not intrusive. Restaurant is award-winning- highly recpmmended. Would stay again in a heartbeat.
Cons:
Welcome to a new standard in luxury and beachfront living. Grand Residences Riviera Cancun is a family-oriented resort on a spectacular beach in the quaint village of Puerto Morelos in the Mexican Caribbean. It has a lovely natural setting and 144 beautifully appointed Junior Suites and Master Suites offering signature hospitality services and five-star resort amenities. Grand Residences Riviera Cancun is affiliated to The Leading Hotels of the World, the largest luxury hospitality collection of its kind representing more than 450 of the worlds finest hotels, resorts and spas. Dining options at the resort include two restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include a beach bar, a swim-up bar, and a lobby bar. Public areas are equipped with complimentary high-speed wireless Internet access. This luxury resort also offers a complimentary children's club, a children's pool, and a fitness center. Onsite parking is complimentary.
At Breathless Riviera Cancun Resort & Spa - All Inclusive, you can spend time at the beach enjoying beach umbrellas, yoga, and sun loungers, plus you'll have access to onsite snorkeling and kayaking. There's plenty of fun with the 3 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Serving international cuisine, Spoon is one of 9 restaurants and 3 poolside bars. There are 5 bars/lounges and a winery, and rooms at this upscale resort get the details right with bathrobes and slippers.
Overall 9.1 Excellent
Based on 1,041 reviews
All Reviews
- All Reviews
- Couples
- Solo
Excellent
9.7
Pros: Let's start with the food-- It was uniformly phenomenal at every restaurant we tried (Kibbeh, Picante, Silk City, The Strip, Bites, Spoon). Top shelf liquors and well made cocktails kept everyone in high spirits (seriously... try to get a well-made Manhattan at any other Mexican AI property. Good luck.) Just one restriction that we ran into: No shots in the Xcelerate pool, but that's probably a good idea.
Our suite in the Xhale (VIP) area was quite modern and very well appointed. Everything (with one exception) was in excellent shape and housekeeping services were prompt and thorough.
We were at Breathless for my buddy's bachelor party and the party package we ordered ($125 a head) was totally worth it. Bottles of tequila, a photo shoot, a private cigar rolling, a late night party in the room, table service at the club, a specially decorated daybed by the pool... it all added up to a very special experience.
Overall, the grounds are absolutely gorgeous. The place is pretty new, so you'd expect things to be clean and they are. The raised walkways throughout the property and the tasteful use of accent lighting really makes you feel like you're in the middle of an ultra modern estate. All of the restaurants and lounges are beautifully decorated, too. A lot of thought went into the design of this stunning property.
The thing that really makes Breathless Riviera Cancun stand out, though, is the people. The entire staff from top to bottom are friendly and accommodating. The worst I personally experienced was a bartender or two who was somewhat indifferent. No one was unusually sour or gave off a begrudging attitude like you find at a lot of AIs (especially in the Caribbean islands). Just keep a steady flow of small tips ($1 here... $3 there... $20 for super special favors) coming and you'll be treated very very well.
Extra huge thanks to...
JC at Wink-- The best bar server I have ever met in my whole life! Thanks for hooking it up time after time and for helping us recreate our 18-year-old bro trip photo. :D
Ericka at Picante-- For playing mom to a bunch of overgrown misfits as you served us the best Mexican meal we ever ate.
Ivette Hernandez-- For personally seeing to it that all of our requests were handled quickly and thoroughly. It was a true pleasure meeting you!
Bottom line: I wouldn't hesitate in recommending Breathless Riviera Cancun to anyone I know... and I already have many times. Keep up the great work!
Details
Reviews
Overall 9.1 Excellent
Based on 1,041 reviews
Breakfast
10.0
Amenities
9.0
Food
8.6
Pool
8.5
Service
8.5
Location
8.4
Vibe
8.3
Room
7.9
Beach
4.7
Amenities
9.2
Pool
8.8
Food
8.8
Service
8.6
Location
8.4
Vibe
8.1
Bar and Beverages
8.0
Room
8.0
Beach
4.5
Service
8.7
Vibe
8.6
9.7 Excellent
Pros: Let's start with the food-- It was uniformly phenomenal at every restaurant we tried (Kibbeh, Picante, Silk City, The Strip, Bites, Spoon). Top shelf liquors and well made cocktails kept everyone in high spirits (seriously... try to get a well-made Manhattan at any other Mexican AI property. Good luck.) Just one restriction that we ran into: No shots in the Xcelerate pool, but that's probably a good idea.
Our suite in the Xhale (VIP) area was quite modern and very well appointed. Everything (with one exception) was in excellent shape and housekeeping services were prompt and thorough.
We were at Breathless for my buddy's bachelor party and the party package we ordered ($125 a head) was totally worth it. Bottles of tequila, a photo shoot, a private cigar rolling, a late night party in the room, table service at the club, a specially decorated daybed by the pool... it all added up to a very special experience.
Overall, the grounds are absolutely gorgeous. The place is pretty new, so you'd expect things to be clean and they are. The raised walkways throughout the property and the tasteful use of accent lighting really makes you feel like you're in the middle of an ultra modern estate. All of the restaurants and lounges are beautifully decorated, too. A lot of thought went into the design of this stunning property.
The thing that really makes Breathless Riviera Cancun stand out, though, is the people. The entire staff from top to bottom are friendly and accommodating. The worst I personally experienced was a bartender or two who was somewhat indifferent. No one was unusually sour or gave off a begrudging attitude like you find at a lot of AIs (especially in the Caribbean islands). Just keep a steady flow of small tips ($1 here... $3 there... $20 for super special favors) coming and you'll be treated very very well.
Extra huge thanks to...
JC at Wink-- The best bar server I have ever met in my whole life! Thanks for hooking it up time after time and for helping us recreate our 18-year-old bro trip photo. :D
Ericka at Picante-- For playing mom to a bunch of overgrown misfits as you served us the best Mexican meal we ever ate.
Ivette Hernandez-- For personally seeing to it that all of our requests were handled quickly and thoroughly. It was a true pleasure meeting you!
Bottom line: I wouldn't hesitate in recommending Breathless Riviera Cancun to anyone I know... and I already have many times. Keep up the great work!
Cons: Just a few things to mention-- all of them minor:
- Our in-room tablet (how you check the activities, make reservations, order room service, etc.) in one of the suites didn't work upon arrival. Something was wrong with the charging base. A little tinkering and it was fine.
- While the property is totally appropriate for anyone traveling without kids, it does cater primarily to couples. As such, the beautiful rain showers in the suites are in a glass box right in the middle of the room-- ostensibly so you can see how smoking hot your new husband/wife is as they bathe-- and the "privacy curtain" basically just separates the shower from the bed area. Anyone accessing the sinks, toilet, closet, minibar, coffeemaker or walking in the front door (GASP!) has a front row seat. The management might consider having those curtains go around the entire shower enclosure.
- Room service was uniformly slow. Every time. Tasty, though!
- I scheduled our private photo shoot for 7pm on our last day. The photo desk called to ask if we could move it up to 6. I obliged. When we showed up, the photographer power-walked us to the beach, snapped exactly two photos and skedaddled. When I asked if we could take just a few more, she said simply "No. This is enough." Oooooo kaaaaay.
At Breathless Riviera Cancun Resort & Spa - All Inclusive, you can spend time at the beach enjoying beach umbrellas, yoga, and sun loungers, plus you'll have access to onsite snorkeling and kayaking. There's plenty of fun with the 3 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Serving international cuisine, Spoon is one of 9 restaurants and 3 poolside bars. There are 5 bars/lounges and a winery, and rooms at this upscale resort get the details right with bathrobes and slippers.
At Generations Riviera Maya by Karisma - All Inclusive, you'll have access to onsite snorkeling and kayaking. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, detox wraps, and body wraps. Chef Market Gran Cafe, one of 6 restaurants, serves breakfast, lunch, and dinner. 2 bars/lounges and a nightclub are other highlights at this luxurious resort, and rooms offer upscale touches like private pools and jetted tubs.
Overall 9.1 Excellent
Based on 288 reviews
All Reviews
- All Reviews
Details
Reviews
Overall 9.1 Excellent
Based on 288 reviews
Pool
10.0
Comfort
10.0
Cleanliness
10.0
Amenities
9.5
Location
8.8
Service
8.6
Room
8.2
Food
8.2
Beach
5.0
At Generations Riviera Maya by Karisma - All Inclusive, you'll have access to onsite snorkeling and kayaking. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, detox wraps, and body wraps. Chef Market Gran Cafe, one of 6 restaurants, serves breakfast, lunch, and dinner. 2 bars/lounges and a nightclub are other highlights at this luxurious resort, and rooms offer upscale touches like private pools and jetted tubs.
Desire Riviera Maya Pearl Resort - Couples Only offers a private beach where you can enjoy the shade from a beach umbrella or relax in a sun lounger. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Pearl, one of 2 restaurants, serves international cuisine and is open for lunch and dinner. There are 3 bars/lounges and a nightclub, and rooms at this upscale resort get the details right with pillow menus and bathrobes.
Overall 9.1 Excellent
Based on 144 reviews
All Reviews
- All Reviews
- Couples
Good
7.0
Pros: The grounds are beautiful and beach is nice.
Details
Reviews
Overall 9.1 Excellent
Based on 144 reviews
Pool
10.0
Wellness Area
10.0
Amenities
9.4
Location
8.9
Cleanliness
8.9
Service
8.8
Vibe
8.7
Food
8.2
Room
7.1
Amenities
9.2
Location
9.0
Service
8.9
Vibe
8.5
Food
8.0
Room
7.3
7.0 Good
Bring open mind and good attitide because couple are very nice and respectful. People were friendly and so was the staff. You do not have people oogling at you and really most of the couple are mature in age so there is no need to be concerned about 20/30 somethings running around like models. That is not the case at all, unless there is a special group take over. We did visit the sister property and there was a little more PDA action going on over there. This is my 3 times visiting this group of properties and I will go back. Tips: Bring deet, aspirin, alaka seltzer, sunscreen(waterproof), and ladies pack lightly
Pros: The grounds are beautiful and beach is nice.
Cons: The food was okay. However after speaking with Pablo the chef he then seasonedthings up a bit more. I had spoken with others would enjoyed the food in its bland form also. I am from Dallas Texas so I like thing a little more flavorful.
Desire Riviera Maya Pearl Resort - Couples Only offers a private beach where you can enjoy the shade from a beach umbrella or relax in a sun lounger. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Pearl, one of 2 restaurants, serves international cuisine and is open for lunch and dinner. There are 3 bars/lounges and a nightclub, and rooms at this upscale resort get the details right with pillow menus and bathrobes.
At Azul Sensatori Mexico by Karisma - All Inclusive, you can spend time at the beach sipping drinks, plus scuba diving is nearby. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages and hydrotherapy. Spoon, one of 7 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. There are 2 swim-up bars and 5 bars/lounges, and rooms at this luxurious resort get the details right with free minibar items and jetted tubs.
Overall 9.0 Excellent
Based on 375 reviews
All Reviews
- All Reviews
Details
Reviews
Overall 9.0 Excellent
Based on 375 reviews
Amenities
10.0
Pool
9.7
Comfort
9.6
Wellness Area
9.5
Service
9.1
Vibe
8.8
Location
8.4
Food
8.3
Room
7.4
Bar and Beverages
2.7
At Azul Sensatori Mexico by Karisma - All Inclusive, you can spend time at the beach sipping drinks, plus scuba diving is nearby. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages and hydrotherapy. Spoon, one of 7 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. There are 2 swim-up bars and 5 bars/lounges, and rooms at this luxurious resort get the details right with free minibar items and jetted tubs.
Desire Riviera Maya Resort offers a private beach where you can enjoy the shade from a beach umbrella, plus you'll have access to onsite scuba diving, windsurfing, and sailing. The outdoor pool is perfect for guests looking for a bit of fun, while those in the mood for pampering can visit the spa to indulge in massages, facials, and aromatherapy. The restaurant is a great spot for a bite to eat and cold drinks are served at the pool bar. 4 bars/lounges and a nightclub are other highlights at this upscale resort, and rooms offer 24-hour room service and minibars.
Overall 9.0 Excellent
Based on 247 reviews
All Reviews
- All Reviews
- Couples
Details
Reviews
Overall 9.0 Excellent
Based on 247 reviews
Service
9.2
Location
8.9
Food
8.3
Amenities
7.6
Vibe
6.6
Wellness Area
6.4
Value for money
5.8
Pool
5.7
Room
5.0
Service
8.9
Location
8.7
Food
8.1
Amenities
7.4
Vibe
6.7
Wellness Area
6.6
Pool
6.4
Value for money
6.2
Room
5.1
Comfort
5.1
Desire Riviera Maya Resort offers a private beach where you can enjoy the shade from a beach umbrella, plus you'll have access to onsite scuba diving, windsurfing, and sailing. The outdoor pool is perfect for guests looking for a bit of fun, while those in the mood for pampering can visit the spa to indulge in massages, facials, and aromatherapy. The restaurant is a great spot for a bite to eat and cold drinks are served at the pool bar. 4 bars/lounges and a nightclub are other highlights at this upscale resort, and rooms offer 24-hour room service and minibars.
At Royalton Riviera Cancun Resort & Spa - All Inclusive, you can spend time at the beach enjoying free cabanas, beach umbrellas, and yoga, plus you'll have access to onsite scuba diving, snorkeling, and beach volleyball. There's plenty of fun with the 12 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, detox wraps, and body scrubs. Gourmet Marche, one of 9 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. 3 beach bars and 3 poolside bars are onsite, and rooms at this upscale resort offer upscale touches like private spa tubs and jetted tubs.
Overall 8.9 Excellent
Based on 1,841 reviews
All Reviews
- All Reviews
- Families
- Couples
Excellent
10.0
Pros: +Food is great, specially in the Steak Restaurant
+Buffet is also great with too many options and all of them of great quality
+Staff service is outstanding, specially waitresses in the beach
+Room is big, very clean and modern
+Pools are also great, specially kids pool.
Excellent
8.0
Good
7.7
Pros: Beautiful Resort
Nice rooms, amenities
Great food and drinks
On the beach
Away from the commotion of Cancun
Great Tennis coach. Strangely, the hotel did not publicize the availability of personal tennis lessons.
Nice Gym. Unfortunately, the gym/hotel did not sell any protein drinks or powders.
Excellent
10.0
Pros: We decided to stay at the adults only section of the hotel which was amazing! Our room was ocean front with a balcony and a hot tub on it! The view was amazing! Our room was huge and clean. We had the same staff in and out of our room while we were there for 6 days/5 nights so we were able to get to know them. Alonzo and Margarita were great at keeping the rooms clean and having the beds turned back for us. We had upgraded to the diamond club before we got there and I would definitely do that again! Our butlers Dominquez and Reuben were Amazing!! To help celebrate our 20th anniversary they decorated our room with rose petals and confetti and had the hot tub ready to go for us. When we came back to our room that night there was a bottle of wine and chocolate covered strawberries waiting for us. They went above and beyond! They always were checking to see if there was anything else we needed.
The food was pretty good and even though we had reservations I don't think we would have waited too long at any of the restaurants.
The beach was beautiful! It did have a lot of seaweed but they did try hard to keep it clean but there's only so much they can do.
The resort had shows every night and we watched most of them and really enjoyed the variety. The Diva's International were good and the Set the night on fire show was amazing!
I would recommend this resort and do plan on going back!
Excellent
9.7
Pros: Loved the spa, the room, the food. It was my husband's birthday, and they did so many things to make him feel extra special. He said it was one of his most memorable birthdays. They really went above and beyond. We lov d our spa services from Erika and Joselyn.
Excellent
8.5
Pros: Amazing food
Close to the beach
Ocean view
Gorgeous and large rooms
Friendly workers who worked very hard
Details
Reviews
Overall 8.9 Excellent
Based on 1,841 reviews
Vibe
8.9
Food
8.2
Service
8.0
Location
7.8
Breakfast
6.8
Room
6.5
WiFi
6.0
Vibe
8.7
Amenities
8.6
Pool
8.5
Food
8.2
Service
8.0
Location
7.3
Beach
6.8
Room
6.5
Vibe
9.0
Food
8.2
Service
8.0
Location
7.8
Wellness Area
7.8
Cleanliness
7.0
Room
6.6
10.0 Excellent
Pros: +Food is great, specially in the Steak Restaurant
+Buffet is also great with too many options and all of them of great quality
+Staff service is outstanding, specially waitresses in the beach
+Room is big, very clean and modern
+Pools are also great, specially kids pool.
Cons: -Beach was not the best since there is a lot of seaweed, however it seems to be a general problem y all riviera maya and royalton staff is constantly cleaning it.
8.0 Excellent
Pros:
Cons: Waiters waiting for tips and getting mad if they did not get one. High pressure selling of the diamond club.
7.7 Good
Pros: Beautiful Resort
Nice rooms, amenities
Great food and drinks
On the beach
Away from the commotion of Cancun
Great Tennis coach. Strangely, the hotel did not publicize the availability of personal tennis lessons.
Nice Gym. Unfortunately, the gym/hotel did not sell any protein drinks or powders.
Cons: At the end of the trip I learned my mosquito bites were bed bug bites, which means I will have to toss my luggage.
Butler service was pointless. I could never reach them and they were of no help on check out.
The central pool area was being renovated morning till evening for 3 days of the trip. Thankfully I stayed in the Diamond Club and had access to other smaller pools.
The tipping situation feels awkward. I'm not sure how to better handle it though.
In early the December the beach is so-so since there still was a fair amount of sea grass. The beaches down south were a lot "cleaner" and the water was clearer.
10.0 Excellent
Pros: We decided to stay at the adults only section of the hotel which was amazing! Our room was ocean front with a balcony and a hot tub on it! The view was amazing! Our room was huge and clean. We had the same staff in and out of our room while we were there for 6 days/5 nights so we were able to get to know them. Alonzo and Margarita were great at keeping the rooms clean and having the beds turned back for us. We had upgraded to the diamond club before we got there and I would definitely do that again! Our butlers Dominquez and Reuben were Amazing!! To help celebrate our 20th anniversary they decorated our room with rose petals and confetti and had the hot tub ready to go for us. When we came back to our room that night there was a bottle of wine and chocolate covered strawberries waiting for us. They went above and beyond! They always were checking to see if there was anything else we needed.
The food was pretty good and even though we had reservations I don't think we would have waited too long at any of the restaurants.
The beach was beautiful! It did have a lot of seaweed but they did try hard to keep it clean but there's only so much they can do.
The resort had shows every night and we watched most of them and really enjoyed the variety. The Diva's International were good and the Set the night on fire show was amazing!
I would recommend this resort and do plan on going back!
Cons:
9.7 Excellent
Pros: Loved the spa, the room, the food. It was my husband's birthday, and they did so many things to make him feel extra special. He said it was one of his most memorable birthdays. They really went above and beyond. We lov d our spa services from Erika and Joselyn.
Cons: I didn't like the Timeshare presentation. It ran too long. Truthfully, it ruined my morning. ..we were hoping for bluer ocean.
8.5 Excellent
Pros: Amazing food
Close to the beach
Ocean view
Gorgeous and large rooms
Friendly workers who worked very hard
Cons: Construction at main pool was loud and annoying
Cracks on foundation, I think the resort is sinking??
Mosquitos as it was built in the mangroves
At Royalton Riviera Cancun Resort & Spa - All Inclusive, you can spend time at the beach enjoying free cabanas, beach umbrellas, and yoga, plus you'll have access to onsite scuba diving, snorkeling, and beach volleyball. There's plenty of fun with the 12 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, detox wraps, and body scrubs. Gourmet Marche, one of 9 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. 3 beach bars and 3 poolside bars are onsite, and rooms at this upscale resort offer upscale touches like private spa tubs and jetted tubs.
Location. Resort Riviera Cancun is tucked amid a white-sand beach and a mangrove jungle in Puerto Morelos, 20 miles (32 kilometers) from Cancun, Mexico. Cozumel is located 13 miles (21 kilometers) from this property.
Hotel Features. From the Caribbean Market Place to the Tequila Grill, guests can experience a variety of international and innovative regional seafood dishes. L'Hermitage offers elegant ambience and French cuisine, while Sumire specializes in traditional Japanese fare. Built in 2001, this waterfront property offers a full-service business center, flexible conference space (surcharge), and high-speed Internet access cater to corporate needs. This Mayan-inspired resort offers 2 pools surrounded by thatched palapas and poolside bars. The main freeform pool area is distinguished by a round wedding chapel that spans the pool's width. Nearby, a "quiet pool" provides tranquil sunning opportunities. A children's pool is on site and is adjacent to a free children's club activity center. Set within a secluded corner of the resort, Now Spa By Pevonia focuses on massage, body and facial treatments, and hair/nail care, and a Turkish bath is offered (all for a surcharge). Wireless Internet access is free in public areas. Parking is available for free. A roundtrip airport shuttle is available for a fee.
Guestrooms. The Resort Riviera Cancun features 496 guest suites that are housed in 14 3-story bungalows with private, furnished balconies or patios with garden, pool, or ocean views. Each suite offers a separate sitting area with sofa or easy chairs. A 32-inch LCD TV with cable programming, free WiFi access, and climate control offer comfort and convenience. Marble bathrooms include tub/shower combinations, bidets, free toiletries, and scales.
Overall 8.9 Excellent
Based on 968 reviews
All Reviews
- All Reviews
- Couples
- Families
Excellent
10.0
Pros: Gorgeous location and friendly staff. I would highly recommend to anyone looking for an all inclusive Riviera Maya Family Resort in this price range.
Excellent
9.4
Pros: The pool and grounds are beautiful with attention to small details that make the difference. The staff was always attentive and responsive. The preferred club provided a nice air conditioned location for our family to congregate. Buffet was ok and the sit-down restaurants were good to very good.
Excellent
9.1
Details
Reviews
Overall 8.9 Excellent
Based on 968 reviews
Service
9.1
Cleanliness
8.7
Pool
8.7
Location
8.4
Food
8.0
Breakfast
6.8
Room
6.5
WiFi
4.7
Service
9.1
Pool
8.9
Amenities
8.9
Cleanliness
8.7
Location
8.5
Beach
8.0
Food
7.5
Room
6.8
Pool
8.9
Service
8.9
Location
8.5
Amenities
8.4
Food
8.0
Bar and Beverages
7.2
Vibe
7.1
Room
5.8
10.0 Excellent
Pros: Gorgeous location and friendly staff. I would highly recommend to anyone looking for an all inclusive Riviera Maya Family Resort in this price range.
Cons:
9.4 Excellent
Pros: The pool and grounds are beautiful with attention to small details that make the difference. The staff was always attentive and responsive. The preferred club provided a nice air conditioned location for our family to congregate. Buffet was ok and the sit-down restaurants were good to very good.
Cons: The buffet and Mexican restaurants can be sweltering hot. We had some mosquito problems in our room. This year there is a terrible seaweed problem all up and down the coast making the beaches undesirable.
9.1 Excellent
Pros:
Cons: Really wish the restaurants were air conditioned, we were uncomfortably at dinner. But we were there during a very hot week.
Location. Resort Riviera Cancun is tucked amid a white-sand beach and a mangrove jungle in Puerto Morelos, 20 miles (32 kilometers) from Cancun, Mexico. Cozumel is located 13 miles (21 kilometers) from this property.
Hotel Features. From the Caribbean Market Place to the Tequila Grill, guests can experience a variety of international and innovative regional seafood dishes. L'Hermitage offers elegant ambience and French cuisine, while Sumire specializes in traditional Japanese fare. Built in 2001, this waterfront property offers a full-service business center, flexible conference space (surcharge), and high-speed Internet access cater to corporate needs. This Mayan-inspired resort offers 2 pools surrounded by thatched palapas and poolside bars. The main freeform pool area is distinguished by a round wedding chapel that spans the pool's width. Nearby, a "quiet pool" provides tranquil sunning opportunities. A children's pool is on site and is adjacent to a free children's club activity center. Set within a secluded corner of the resort, Now Spa By Pevonia focuses on massage, body and facial treatments, and hair/nail care, and a Turkish bath is offered (all for a surcharge). Wireless Internet access is free in public areas. Parking is available for free. A roundtrip airport shuttle is available for a fee.
Guestrooms. The Resort Riviera Cancun features 496 guest suites that are housed in 14 3-story bungalows with private, furnished balconies or patios with garden, pool, or ocean views. Each suite offers a separate sitting area with sofa or easy chairs. A 32-inch LCD TV with cable programming, free WiFi access, and climate control offer comfort and convenience. Marble bathrooms include tub/shower combinations, bidets, free toiletries, and scales.
At Azul Beach Hotel By Karisma Gourmet Inclusive, you can spend time at the beach enjoying free cabanas, beach massages, and sun loungers, plus you'll have access to onsite scuba diving, snorkeling, and surfing/boogie boarding. 5 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. BLUE, one of 4 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. 5 bars/lounges and a rooftop terrace are other highlights at this luxurious resort, and rooms offer 24-hour room service and flat-screen TVs.
Overall 8.9 Excellent
Based on 320 reviews
All Reviews
- All Reviews
Good
7.0
Pros: Have friendly staff, cleaness
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Details
Reviews
Overall 8.9 Excellent
Based on 320 reviews
Pool
9.6
Amenities
9.4
Wellness Area
9.3
Service
9.3
Location
9.3
Food
8.9
Comfort
8.2
Room
7.0
7.0 Good
Pros: Have friendly staff, cleaness
Cons: Not enough information about tours times
At Azul Beach Hotel By Karisma Gourmet Inclusive, you can spend time at the beach enjoying free cabanas, beach massages, and sun loungers, plus you'll have access to onsite scuba diving, snorkeling, and surfing/boogie boarding. 5 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. BLUE, one of 4 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. 5 bars/lounges and a rooftop terrace are other highlights at this luxurious resort, and rooms offer 24-hour room service and flat-screen TVs.
Now Jade Riviera Cancun Resort & Spa All Inclusive offers a private beach where you can sip a drink at the beach bar or relax in a sun lounger, plus you'll have access to onsite surfing/boogie boarding, sailing, and kayaking. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy, and mani/pedis. Carnival Buffet, one of 7 restaurants, offers a beachfront location and serves breakfast, lunch, and dinner. There are 2 swim-up bars and 3 bars/lounges, and rooms at this upscale hotel get the details right with free minibar items and jetted tubs.
Overall 8.8 Excellent
Based on 1,148 reviews
All Reviews
- All Reviews
- Families
- Couples
Excellent
8.0
Pros: We were there to attend a wedding and the location was great! The beach is very nice if you go away from the area with seaweeds. The rooms are very nice, modern and spacious with jacuzzis and double sinks in the bathrooms. Overall the facilities are nice, the staff is friendly and we had well-coordinated wedding events. Coco Cafe is great, delicious desserts and much better coffee there than in the room or room service! The bar staff works very hard to keep up with the demand for the free cocktails! The spa was nice too and have many coupons and special deals that make it worth it. Non-motorized sports are included which is nice.
Excellent
9.4
Pros: The pool bar service staff (Polo or Marco) was excellent. The other staff was just OK ... but he made it work for us. Rooms Good. Food Good (Hamburgers GREAT), Pool Good. Wedding coordination seemed to go well for everyone. I like the Hotel Zone but this was a good alternative for us.
Okay
4.2
Pros: Property was undergoing MAJOR construction and renovation when we arrived. I was not expecting to be ambushed with sales pitches the entire time either. They hounded us multiple times to come to their informational presentation so that we could learn about their other properties and the VIP area of the resort. To be honest, that area was not much better than the rest of the property, and the guest staying there still had to eat at the same restaurants and got the same food as the rest of us. It made no sense to pay more for the same mediocre quality services.
Excellent
10.0
Pros: We had our wedding there... it was amazing! Everyone was extremely accomodating. The resort itself is very modern for a place in Cancun with nice bathrooms and more air conditioned areas than most. The food was actually quite good for an all inclusive, something that is rare (usually the all inclusives are quite bland).
Excellent
9.7
Pros: The beach and the pools. The room was great! Comfortable beds and nice bedding. Friendly staff. Vary accommodating to our large group.
Details
Reviews
Overall 8.8 Excellent
Based on 1,148 reviews
Breakfast
9.5
Service
8.9
Food
8.3
Comfort
8.0
Location
7.9
Room
7.3
Beach
6.0
Service
8.6
Food
8.3
Comfort
7.9
Location
7.8
Cleanliness
7.7
Pool
7.4
Room
7.2
Beach
6.1
Food
8.6
Service
8.5
Comfort
8.2
Location
8.0
Room
7.6
Pool
7.4
Beach
6.2
8.0 Excellent
Pros: We were there to attend a wedding and the location was great! The beach is very nice if you go away from the area with seaweeds. The rooms are very nice, modern and spacious with jacuzzis and double sinks in the bathrooms. Overall the facilities are nice, the staff is friendly and we had well-coordinated wedding events. Coco Cafe is great, delicious desserts and much better coffee there than in the room or room service! The bar staff works very hard to keep up with the demand for the free cocktails! The spa was nice too and have many coupons and special deals that make it worth it. Non-motorized sports are included which is nice.
Cons: While rooms are spacious, the lighting in the closet area needs updating especially since the in-room coffee maker is in a barely lit closet. We also lost power for a couple of hours on one day. Room service was consistently late by 15 minutes or so. One day, breakfast room service was delayed due to an issue in the kitchen. Dining experiences in the Mediterranean and Mexican restaurants were really sub-par. Both served cold food. In Cin Cin, grilled salmon came half cold, half warm and the vegetarian dishes ordered by some members of our party were completely cold. In the Mexican restaurant, the fajitas had no sizzle at all, veggie enchiladas were served cold, and when we pointed that out, they were substituted with hot chicken enchiladas, which did not sit well at all with the vegetarians in the party. All in all, the restaurants need a lot of work. In addition to that, we were disappointed that the water sports desk had no fixed time for opening. One morning, we wanted to go kayaking, and the opening time for the desk kept shifting from 9:30AM->10AM->10:30AM. We finally gave up waiting for the desk to be staffed as we had to check out and leave for the airport.
9.4 Excellent
Pros: The pool bar service staff (Polo or Marco) was excellent. The other staff was just OK ... but he made it work for us. Rooms Good. Food Good (Hamburgers GREAT), Pool Good. Wedding coordination seemed to go well for everyone. I like the Hotel Zone but this was a good alternative for us.
Cons: Beach was just OK but it works. Cleaning the Room seemed to be upon a call to Housekeeping. Location is OK - but improves if you visit Puerto Morales (FUN PLACE).
4.2 Okay
Pros: Property was undergoing MAJOR construction and renovation when we arrived. I was not expecting to be ambushed with sales pitches the entire time either. They hounded us multiple times to come to their informational presentation so that we could learn about their other properties and the VIP area of the resort. To be honest, that area was not much better than the rest of the property, and the guest staying there still had to eat at the same restaurants and got the same food as the rest of us. It made no sense to pay more for the same mediocre quality services.
Cons: Food was not impressive. The restaurants showed potential for some good cuisine, but most of the portions were too small or were just not good. The room service menu was disappointing, and the delivery took about 1 hour for each order. The room was also not the cleanest and being in the "tropical" room meant you had a view of power lines and a forest/swamp area in the back of the resort, which also smelled like sewage. I was not nearly as relaxed as I should have been.
10.0 Excellent
Pros: We had our wedding there... it was amazing! Everyone was extremely accomodating. The resort itself is very modern for a place in Cancun with nice bathrooms and more air conditioned areas than most. The food was actually quite good for an all inclusive, something that is rare (usually the all inclusives are quite bland).
Cons:
9.7 Excellent
Pros: The beach and the pools. The room was great! Comfortable beds and nice bedding. Friendly staff. Vary accommodating to our large group.
Cons: The bartenders were a little rude to our girls. Although I don't think they were tipping.
Now Jade Riviera Cancun Resort & Spa All Inclusive offers a private beach where you can sip a drink at the beach bar or relax in a sun lounger, plus you'll have access to onsite surfing/boogie boarding, sailing, and kayaking. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy, and mani/pedis. Carnival Buffet, one of 7 restaurants, offers a beachfront location and serves breakfast, lunch, and dinner. There are 2 swim-up bars and 3 bars/lounges, and rooms at this upscale hotel get the details right with free minibar items and jetted tubs.
Location.
Secluded along a powdery white-sand beach 23 kilometers south of Cancun's hotel zone, the Zoetry Paraiso de la Bonita Riviera Maya All Inclusive is located in Puerto Morelos, Mexico. Just offshore lies the national marine park covering the Mesoamerican Barrier Reef.
Hotel Features.
The resort's restaurants and bars include the award-winning La Canoa, where chefs pair international wines with "Cuisine de los Soles," a fusion of styles based on spices and chilies used in the cuisine of warm-weather countries. Kaax serves à la carte Mexican cuisine in an authentic atmosphere, and El Chiringuito Beachside Grill offers a variety of fresh seafood, chicken and grilled favorites on a wood fire, using the native hardwood "Zapote" and mesquite. Sushi & Ceviche Bar offers a sushi bar and Pan Asian specialties. Hippo's Pool Bar features ocean views, and offers lunch and dinner.
A 22,000-square-foot spa bases holistic treatments on Roman and Greek theories of saltwater therapy and is the first and only certified Thalasso Center & Spa in North America. An ocean-view fitness center features a sauna, a steam room, a spa tub, heated hydrotherapy saltwater Thalassotherapy pool and beauty salon. Other amenities include complimentary beach cabanas, wired and wireless Internet access, a concierge desk, and an airport shuttle.
Guestrooms.
Zoetry Paraiso de la Bonita offers 90 suites featuring furnished terraces or balconies with Caribbean Sea views. Living rooms are connected by an archway that separates a sitting area furnished with a loveseat, a built-in couch and a marble-topped desk. Antiqued, blue-toned furniture predominates, including entertainment centers that contain 32-inch TVs with satellite channels and CD/DVD players. A complimentary bottle of tequila is offered as a welcome amenity. In-room safes accommodate laptops, and multi-functional rechargeable outlets for cell phones, iPods and laptops, wireless Internet access are available, and guests can make free international calls.
Bedrooms feature 23-inch TVs and platform beds draped in premium linens with Egyptian-cotton sheets. Minibars are stocked daily with premium beverages, deli snacks, and wine and sparkling wine by the bottle. Room service is available 24 hours. Marble and stone bathrooms contain marble sunken deep-soaking tubs for two, double sinks, Bvlgari toiletries and premium quality towels. Adjacent to the sunken tub is a two-person shower stall with a bench and a garden-view glass wall. A pillow menu and nightly turndown service with petits fours are provided.
Overall 8.8 Excellent
Based on 338 reviews
All Reviews
- All Reviews
- Couples
- Families
Excellent
9.1
Pros: This is a beautiful, quiet resort that felt very luxurious and peaceful. It was only a short (20 minute) ride from the airport. The service staff were incredible, always helpful, smiling and seemed to be having a good time themselves. Tips weren't expected at all, but bring some, they deserve it! The complimentary "sunset" cruise was fun and a good way to get away for a while and see the area. The food choices were varied for just having a few restaurants, and each had a unique vibe, great food and a view. There was never a wait for any restaurants, but we ate earlier than most. The room was enormous and unique. Honestly, everything looks like the photos, which is pretty rare. :)
Details
Reviews
Overall 8.8 Excellent
Based on 338 reviews
Bar and Beverages
8.9
Service
7.9
Food
7.8
Breakfast
7.3
Amenities
6.9
Wellness Area
6.8
Location
6.8
Room
6.6
Beach
5.5
Value for money
4.1
Cleanliness
8.2
Service
7.9
Food
7.5
Location
6.9
Room
6.5
Beach
5.9
Service
7.9
9.1 Excellent
Pros: This is a beautiful, quiet resort that felt very luxurious and peaceful. It was only a short (20 minute) ride from the airport. The service staff were incredible, always helpful, smiling and seemed to be having a good time themselves. Tips weren't expected at all, but bring some, they deserve it! The complimentary "sunset" cruise was fun and a good way to get away for a while and see the area. The food choices were varied for just having a few restaurants, and each had a unique vibe, great food and a view. There was never a wait for any restaurants, but we ate earlier than most. The room was enormous and unique. Honestly, everything looks like the photos, which is pretty rare. :)
Cons: After an amazing shuttle ride, we were dropped off in the check-in office, we sat there without a greeting or any acknowledgement for a long time. (Some guests ahead of us were having trouble checking in)
Problems happen, that's totally understandable, but a simple "Sorry for the wait, go hang outside with a drink and we'll get you when we figure this out" would have saved some frustration.
A couple days in, we got a phone call saying we had a "Welcome Package" to pick up... cool! No, no... it was a sales pitch telling us how we basically stayed at the wrong resort for our age group, how we could have received a discount on massages (had she not been off work the day before), and that we should really go tour other resorts (and listen to more sales information). It just felt very slimy for such a high end resort, so... If you get that call, decline, but beware they may find you on the beach or around the resort.
Location.
Secluded along a powdery white-sand beach 23 kilometers south of Cancun's hotel zone, the Zoetry Paraiso de la Bonita Riviera Maya All Inclusive is located in Puerto Morelos, Mexico. Just offshore lies the national marine park covering the Mesoamerican Barrier Reef.
Hotel Features.
The resort's restaurants and bars include the award-winning La Canoa, where chefs pair international wines with "Cuisine de los Soles," a fusion of styles based on spices and chilies used in the cuisine of warm-weather countries. Kaax serves à la carte Mexican cuisine in an authentic atmosphere, and El Chiringuito Beachside Grill offers a variety of fresh seafood, chicken and grilled favorites on a wood fire, using the native hardwood "Zapote" and mesquite. Sushi & Ceviche Bar offers a sushi bar and Pan Asian specialties. Hippo's Pool Bar features ocean views, and offers lunch and dinner.
A 22,000-square-foot spa bases holistic treatments on Roman and Greek theories of saltwater therapy and is the first and only certified Thalasso Center & Spa in North America. An ocean-view fitness center features a sauna, a steam room, a spa tub, heated hydrotherapy saltwater Thalassotherapy pool and beauty salon. Other amenities include complimentary beach cabanas, wired and wireless Internet access, a concierge desk, and an airport shuttle.
Guestrooms.
Zoetry Paraiso de la Bonita offers 90 suites featuring furnished terraces or balconies with Caribbean Sea views. Living rooms are connected by an archway that separates a sitting area furnished with a loveseat, a built-in couch and a marble-topped desk. Antiqued, blue-toned furniture predominates, including entertainment centers that contain 32-inch TVs with satellite channels and CD/DVD players. A complimentary bottle of tequila is offered as a welcome amenity. In-room safes accommodate laptops, and multi-functional rechargeable outlets for cell phones, iPods and laptops, wireless Internet access are available, and guests can make free international calls.
Bedrooms feature 23-inch TVs and platform beds draped in premium linens with Egyptian-cotton sheets. Minibars are stocked daily with premium beverages, deli snacks, and wine and sparkling wine by the bottle. Room service is available 24 hours. Marble and stone bathrooms contain marble sunken deep-soaking tubs for two, double sinks, Bvlgari toiletries and premium quality towels. Adjacent to the sunken tub is a two-person shower stall with a bench and a garden-view glass wall. A pillow menu and nightly turndown service with petits fours are provided.
This Puerto Morelos beachfront hotel, between Cancún and Playa del Carmen, includes food, drink, and recreation in the room rate.
Overall 8.6 Excellent
Based on 869 reviews
All Reviews
- All Reviews
- Families
- Couples
Excellent
9.7
Pros: Great resort to stay at for a Mexican vacation. Five restaurants, two pools, beach front, and marina facilty to go snorkeling and deep sea fishing.
Excellent
10.0
Pros: This was our third trip to El Cid. The facility is amazing and continuing to grow!
Details
Reviews
Overall 8.6 Excellent
Based on 869 reviews
Bar and Beverages
10.0
Pool
8.9
Vibe
8.8
Service
8.3
Location
8.2
Food
8.0
Breakfast
7.9
Beach
6.6
Room
6.4
WiFi
3.3
Pool
9.1
Vibe
8.8
Service
8.3
Food
8.2
Location
7.8
Beach
6.7
Room
6.4
WiFi
2.8
Amenities
8.8
Location
8.5
Service
8.1
Food
8.0
Beach
6.7
Value for money
6.6
Room
6.1
WiFi
3.5
9.7 Excellent
Pros: Great resort to stay at for a Mexican vacation. Five restaurants, two pools, beach front, and marina facilty to go snorkeling and deep sea fishing.
Cons:
10.0 Excellent
Pros: This was our third trip to El Cid. The facility is amazing and continuing to grow!
Cons:
This Puerto Morelos beachfront hotel, between Cancún and Playa del Carmen, includes food, drink, and recreation in the room rate.
Located in the heart of the Mexican Caribbean, this enchanting all-inclusive resort offers an array of activities to engage your senses. This dazzling all-inclusive resort is located on prime beachfront property in the heart of the Mexican Caribbean, close to Cancun and neighboring Riviera Maya communities. With sweeping views of the Caribbean, a magnificent white-sand beach with crystalline waters, and surrounded with tropical foliage, Ocean Coral & Turquesa offers a wide range of activities for everyone, along with an assortment of services to ensure that you have an unforgettable Caribbean vacation.
Enjoy a variety of gastronomic fare, round-the-clock entertainment, children's programs, and Mexican hospitality. Whether it's a romantic getaway for two, a family vacation, a self-indulging spa vacation, even a business retreat, we have it all, in one all-inclusive package.
Overall 8.4 Excellent
Based on 1,366 reviews
All Reviews
- All Reviews
- Families
- Couples
- Solo
Okay
4.2
Pros: busy place so not everyone feels the way we do
nice beach
Excellent
8.8
Pros: Overall, we had a great experience at the Hotel Coral & Turquesa. The grounds were well maintained, the facilities were clean and up-to-date, and the staff was very friendly and helpful. One thing that made a HUGE difference was their policy of prohibiting food outside of the restaurants. This one little rule prevented tons of litter around the pools and outside the guest rooms (i.e. dirty plates full of half eaten food) and it kept away the pesky birds and other animals that scavenge on it.
Okay
4.8
Pros: Pool
Beach front
Details
Reviews
Overall 8.4 Excellent
Based on 1,366 reviews
Pool
9.0
Location
8.4
Breakfast
8.4
Service
8.0
Beach
7.7
Food
7.6
Bar and Beverages
7.5
Room
6.3
WiFi
3.5
Pool
9.1
Service
8.0
Beach
7.9
Location
7.8
Food
7.7
Bar and Beverages
7.7
Comfort
7.5
Room
6.4
Pool
9.1
Location
8.3
Food
7.9
Beach
7.9
Service
7.7
Amenities
7.6
Cleanliness
7.4
Room
6.8
Food
7.9
4.2 Okay
Pros: busy place so not everyone feels the way we do
nice beach
Cons: Way to big all the buildings looked the same hard to keep bearings
cafeteria food was just ok but messy from people helping themselves
waiting in line for food and drinks
Fenced in with security at gate. Some call it being secure. I call it like being in a prison
Paid more for ocean view to look at trees
elevators did not work
Lots of background noise from so many people while eating
8.8 Excellent
Pros: Overall, we had a great experience at the Hotel Coral & Turquesa. The grounds were well maintained, the facilities were clean and up-to-date, and the staff was very friendly and helpful. One thing that made a HUGE difference was their policy of prohibiting food outside of the restaurants. This one little rule prevented tons of litter around the pools and outside the guest rooms (i.e. dirty plates full of half eaten food) and it kept away the pesky birds and other animals that scavenge on it.
Cons:
4.8 Okay
Pros: Pool
Beach front
Cons: Bad service
Terrible food
Restaurants always closed
Rude staff
Located in the heart of the Mexican Caribbean, this enchanting all-inclusive resort offers an array of activities to engage your senses. This dazzling all-inclusive resort is located on prime beachfront property in the heart of the Mexican Caribbean, close to Cancun and neighboring Riviera Maya communities. With sweeping views of the Caribbean, a magnificent white-sand beach with crystalline waters, and surrounded with tropical foliage, Ocean Coral & Turquesa offers a wide range of activities for everyone, along with an assortment of services to ensure that you have an unforgettable Caribbean vacation.
Enjoy a variety of gastronomic fare, round-the-clock entertainment, children's programs, and Mexican hospitality. Whether it's a romantic getaway for two, a family vacation, a self-indulging spa vacation, even a business retreat, we have it all, in one all-inclusive package.
Secrets Silversands Riviera Cancun All Inclusive offers a private beach where you can get a beach massage, plus you'll have access to onsite snorkeling, surfing/boogie boarding, and sailing. 10 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and aromatherapy. World Cafe, one of 8 restaurants, serves international cuisine and is open for breakfast and lunch. There's a nightclub and a rooftop terrace, and rooms at this luxurious resort get the details right with jetted tubs and premium bedding.
Overall 8.3 Excellent
Based on 1,160 reviews
All Reviews
- All Reviews
- Couples
- Families
Good
6.0
Pros: Grounds during the evening are beautiful.
Excellent
10.0
Pros: Outstanding service and great food made this a relaxing vacation! Excellent beach and plenty of pools to choose from!
Excellent
10.0
Pros: Great staff always smiling and very attentive. Room was beautiful, food was good as well. Drinks are pretty weak but we figured out a trick. If you order a pina colada, etc just ask for a shot on the side then pour it in the drink.
Excellent
10.0
Pros: We just returned from a 10 day stay at Secrets Silversands and it was everything we hoped it would be and more. We had a total of 46 people there for the first half of the trip and we stayed the second half alone for our honeymoon. Everyone in our group had a fantastic time and said that the resort was unbelievable.
With all of the pools they have it is easy to find what you are looking for, a quiet day away from noise and people or the main pool with a bar and entertainment events/games taking place.
All of the restaurants are very good and a few of them are excellent, we particularly enjoyed the Japanese restaurant and their menu. The lunch buffets by the pools are very good and never gave us a reason to try the lunch buffet at the indoors restaurant. The breakfast buffet has everything that you could want and will not disappoint.
The thing that made it such a wonderful experience for our entire group was the staff, the waitresses/waiters, entertainment staff, and the wedding planner were nothing short of amazing. They remember your names, they are fun and kind, and they make you feel very welcome.
Details
Reviews
Overall 8.3 Excellent
Based on 1,160 reviews
Service
8.8
Pool
8.4
Comfort
8.0
Food
8.0
Location
8.0
Breakfast
7.8
WiFi
7.7
Room
6.8
Beach
5.1
Service
8.9
Breakfast
8.1
Comfort
8.0
Food
8.0
Location
8.0
Room
6.8
Beach
5.4
Service
8.9
Value for money
7.1
6.0 Good
Pros: Grounds during the evening are beautiful.
Cons: In desperate need of a major renovation. The check in process is soley designed to get you to buy their upgrades and services so instead of having a quick check in; it is dragged on to over 30 minutes and then they pass you onto another person that tries to have you sign on to view their nearby upscale property; without disclosing that they will try to sell you HARD to join their vacation club.
10.0 Excellent
Pros: Outstanding service and great food made this a relaxing vacation! Excellent beach and plenty of pools to choose from!
Cons: Nothing!
10.0 Excellent
Pros: Great staff always smiling and very attentive. Room was beautiful, food was good as well. Drinks are pretty weak but we figured out a trick. If you order a pina colada, etc just ask for a shot on the side then pour it in the drink.
Cons: Paying for an all-inclusive resort you expect everything to be all inclusive. Having the staff ask you to upgrade your room, or upgrade for a bottle of wine is unnecessary. Just be prepared to say no multiple times.
10.0 Excellent
Pros: We just returned from a 10 day stay at Secrets Silversands and it was everything we hoped it would be and more. We had a total of 46 people there for the first half of the trip and we stayed the second half alone for our honeymoon. Everyone in our group had a fantastic time and said that the resort was unbelievable.
With all of the pools they have it is easy to find what you are looking for, a quiet day away from noise and people or the main pool with a bar and entertainment events/games taking place.
All of the restaurants are very good and a few of them are excellent, we particularly enjoyed the Japanese restaurant and their menu. The lunch buffets by the pools are very good and never gave us a reason to try the lunch buffet at the indoors restaurant. The breakfast buffet has everything that you could want and will not disappoint.
The thing that made it such a wonderful experience for our entire group was the staff, the waitresses/waiters, entertainment staff, and the wedding planner were nothing short of amazing. They remember your names, they are fun and kind, and they make you feel very welcome.
Cons: The complaints I have are hardly complaints. The floors in the rooms and hallways are pretty slippery when wet, which is quite often if you are coming from the pool/beach. The hotel had mentioned to us that they are renovating a handful of rooms at a time and trying out new tiles to help with this. As long as you are aware they can be slippery and don't try to sprint around, you'll be just fine.
The only thing that bothered us, and it was an isolated issue that I don't hold over the entire resort, was an experience we had with a gentleman at one of the restaurants. On several occasions he was difficult to deal with and not wanting to accommodate groups. We were told before going that there may be an additional charge for dinner groups over 6, which we understood as they are setup to deal with smaller groups and couples. Every restaurant was more than helpful in seating the occasional group of 6-10 and never charged us for it...except for one. One host of a restaurant was determined to charge us for bottles of wine for the table or else our wait but be extended. If we bought wine our tables would be ready almost immediately, if we didn't buy wine it would be an hour. Again, this was an isolated incident and did nothing to dampen our moods...we would simply go to another restaurant and be seated immediately.
Secrets Silversands Riviera Cancun All Inclusive offers a private beach where you can get a beach massage, plus you'll have access to onsite snorkeling, surfing/boogie boarding, and sailing. 10 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and aromatherapy. World Cafe, one of 8 restaurants, serves international cuisine and is open for breakfast and lunch. There's a nightclub and a rooftop terrace, and rooms at this luxurious resort get the details right with jetted tubs and premium bedding.
At Hideaway at Royalton Riviera Cancun - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and sun loungers, plus you'll have access to onsite scuba diving, snorkeling, and kayaking. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body scrubs, and facials. Gourmet Marche, one of 10 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. There are 4 beach bars and 2 poolside bars, and rooms at this luxurious resort include upscale features like private spa tubs and jetted tubs.
Overall 8.2 Excellent
Based on 86 reviews
All Reviews
- All Reviews
- Couples
- Families
Excellent
10.0
Pros: My husband & I went here for our honeymoon. It was a beautiful resort, modern (which is what we like) & the staff is VERY friendly & professional. We stayed on the 'Adults only' side. The only critique we would say was there were A LOT of kids. There is only one restaurant on the adults only side, so unless you want to eat seafood the whole trip, the other 8 restaurants allow kids. Highly Recommend!
Details
Reviews
Overall 8.2 Excellent
Based on 86 reviews
Amenities
9.4
Vibe
8.6
Comfort
8.0
Location
7.3
Service
7.1
Food
6.7
Room
5.8
Value for money
4.0
Service
7.1
Food
7.0
Room
5.2
Location
7.4
10.0 Excellent
Pros: My husband & I went here for our honeymoon. It was a beautiful resort, modern (which is what we like) & the staff is VERY friendly & professional. We stayed on the 'Adults only' side. The only critique we would say was there were A LOT of kids. There is only one restaurant on the adults only side, so unless you want to eat seafood the whole trip, the other 8 restaurants allow kids. Highly Recommend!
Cons: Too many kids!
At Hideaway at Royalton Riviera Cancun - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and sun loungers, plus you'll have access to onsite scuba diving, snorkeling, and kayaking. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body scrubs, and facials. Gourmet Marche, one of 10 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. There are 4 beach bars and 2 poolside bars, and rooms at this luxurious resort include upscale features like private spa tubs and jetted tubs.
Located in Puerto Morelos, this beachfront resort is next to a golf course and within 3 mi (5 km) of Crococun Zoo, Ojo de Agua Beach, and Puerto Morelos Reef. Puerto Morelos Town Square and San Jose Catholic Parish are also within 3 mi (5 km).
Overall 8.0 Excellent
Based on 962 reviews
All Reviews
- All Reviews
- Families
- Couples
Good
6.8
Pros: Premium liquor.
Food quality was above average. Steak night was amazing
Staff was nice and attentive
Beautiful wedding set ups
Good
7.1
Pros: The staff was amazing, the rooms were very clean, front desk was warm and welcoming. Overall the staff made the experience very enjoyable.
Excellent
9.4
Pros: The resort grounds are beautiful. The architecture and design has a luxurious feel to it all throughout the property. we stayed in the most basic room which is interesting because it was amazing. There are more than 7 restaurants and 4 bars to check out. Everything is included.
Details
Reviews
Overall 8.0 Excellent
Based on 962 reviews
Pool
8.6
Service
8.5
Location
8.0
Food
7.4
Room
7.0
Breakfast
5.0
WiFi
1.3
Pool
8.7
Service
8.6
Location
8.0
Food
7.6
Room
7.2
Wellness Area
7.2
Service
8.4
Pool
8.3
Location
7.8
Amenities
7.7
Room
7.2
Beach
7.2
Food
6.9
6.8 Good
Pros: Premium liquor.
Food quality was above average. Steak night was amazing
Staff was nice and attentive
Beautiful wedding set ups
Cons: Construction!
Beach had a lot of seaweed in the water despite cleaned multiple time.
Bed was hard and uncomfortable
Housekeeping didn't replenish towels every day
Hotel was a minimum 45 minutes away from excursions. With pickups from other hotels you're at a minimum of 1 hour to 1.5 hours before getting to destination
The hotel pushes you to book tours through Amstar, who resells other companies' tours for a huge markup.
Too many kids despite being in mid-October.
Missing pool tiles
7.1 Good
Pros: The staff was amazing, the rooms were very clean, front desk was warm and welcoming. Overall the staff made the experience very enjoyable.
Cons: The food available during the day was not good at all. The only food worth eating are in the restaurants at night.
9.4 Excellent
Pros: The resort grounds are beautiful. The architecture and design has a luxurious feel to it all throughout the property. we stayed in the most basic room which is interesting because it was amazing. There are more than 7 restaurants and 4 bars to check out. Everything is included.
Cons: That they don't include at least one spa treatment like a massage with your stay. I think it would add a nice touch instead of trying to make people spend more money as soon as they check in. I found it to be the only experience that lacked class during our stay. The resort credit compared to other resorts is minimal and their coupons don't cover the cost of any substantial spa treatment or experience.
Located in Puerto Morelos, this beachfront resort is next to a golf course and within 3 mi (5 km) of Crococun Zoo, Ojo de Agua Beach, and Puerto Morelos Reef. Puerto Morelos Town Square and San Jose Catholic Parish are also within 3 mi (5 km).
At Grand Residences All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and volleyball, plus activities like scuba diving, snorkeling, and surfing/boogie boarding are nearby. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in hot stone massages, facials, and aromatherapy. El Faro Grill, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. There are 2 bars/lounges and a free airport shuttle, and rooms at this luxurious resort get the details right with free minibar items and iPod docks.
Overall 0.0 Poor
Based on reviews
Details
Reviews
Overall 0.0 Poor
Based on reviews
At Grand Residences All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and volleyball, plus activities like scuba diving, snorkeling, and surfing/boogie boarding are nearby. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in hot stone massages, facials, and aromatherapy. El Faro Grill, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. There are 2 bars/lounges and a free airport shuttle, and rooms at this luxurious resort get the details right with free minibar items and iPod docks.
This Puerto Morelos resort is set on the beach a short distance from Artisans Market, San Jose Catholic Parish, and Puerto Morelos Town Square. Also nearby are Puerto Morelos Reef and Dr. Alfredo Barrera Marin Botanical Garden.
Overall 0.0 Poor
Based on reviews
Details
Reviews
Overall 0.0 Poor
Based on reviews
This Puerto Morelos resort is set on the beach a short distance from Artisans Market, San Jose Catholic Parish, and Puerto Morelos Town Square. Also nearby are Puerto Morelos Reef and Dr. Alfredo Barrera Marin Botanical Garden.
Within easy reach of Petempich Bay, this Puerto Morelos resort is located next to a golf course and on the beach. Area attractions also include Cancun Country Club and Crococun Zoo.
Overall 0.0 Poor
Based on reviews
Details
Reviews
Overall 0.0 Poor
Based on reviews
Within easy reach of Petempich Bay, this Puerto Morelos resort is located next to a golf course and on the beach. Area attractions also include Cancun Country Club and Crococun Zoo.
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