Puerto Morelos Resorts

We decided to stay at the adults only section of the hotel which was amazing! Our room was ocean front with a balcony and a hot tub on it! The view was amazing! Our room was huge and clean. We had the same staff in and out of our room while we were there for 6 days/5 nights so we were able to get to know them. Alonzo and Margarita were great at keeping the rooms clean and having the beds turned back for us. We had upgraded to the diamond club before we got there and I would definitely do that again! Our butlers Dominquez and Reuben were Amazing!! To help celebrate our 20th anniversary they decorated our room with rose petals and confetti and had the hot tub ready to go for us. When we came back to our room that night there was a bottle of wine and chocolate covered strawberries waiting for us. They went above and beyond! They always were checking to see if there was anything else we needed. The food was pretty good and even though we had reservations I don't think we would have waited too long at any of the restaurants. The beach was beautiful! It did have a lot of seaweed but they did try hard to keep it clean but there's only so much they can do. The resort had shows every night and we watched most of them and really enjoyed the variety. The Diva's International were good and the Set the night on fire show was amazing! I would recommend this resort and do plan on going back!

Amazing food Close to the beach Ocean view Gorgeous and large rooms Friendly workers who worked very hard Construction at main pool was loud and annoying Cracks on foundation, I think the resort is sinking?? Mosquitos as it was built in the mangroves

Loved the spa, the room, the food. It was my husband's birthday, and they did so many things to make him feel extra special. He said it was one of his most memorable birthdays. They really went above and beyond. We lov d our spa services from Erika and Joselyn. I didn't like the Timeshare presentation. It ran too long. Truthfully, it ruined my morning. ..we were hoping for bluer ocean.

We were there to attend a wedding and the location was great! The beach is very nice if you go away from the area with seaweeds. The rooms are very nice, modern and spacious with jacuzzis and double sinks in the bathrooms. Overall the facilities are nice, the staff is friendly and we had well-coordinated wedding events. Coco Cafe is great, delicious desserts and much better coffee there than in the room or room service! The bar staff works very hard to keep up with the demand for the free cocktails! The spa was nice too and have many coupons and special deals that make it worth it. Non-motorized sports are included which is nice. While rooms are spacious, the lighting in the closet area needs updating especially since the in-room coffee maker is in a barely lit closet. We also lost power for a couple of hours on one day. Room service was consistently late by 15 minutes or so. One day, breakfast room service was delayed due to an issue in the kitchen. Dining experiences in the Mediterranean and Mexican restaurants were really sub-par. Both served cold food. In Cin Cin, grilled salmon came half cold, half warm and the vegetarian dishes ordered by some members of our party were completely cold. In the Mexican restaurant, the fajitas had no sizzle at all, veggie enchiladas were served cold, and when we pointed that out, they were substituted with hot chicken enchiladas, which did not sit well at all with the vegetarians in the party. All in all, the restaurants need a lot of work. In addition to that, we were disappointed that the water sports desk had no fixed time for opening. One morning, we wanted to go kayaking, and the opening time for the desk kept shifting from 9:30AM->10AM->10:30AM. We finally gave up waiting for the desk to be staffed as we had to check out and leave for the airport.

We had our wedding there... it was amazing! Everyone was extremely accomodating. The resort itself is very modern for a place in Cancun with nice bathrooms and more air conditioned areas than most. The food was actually quite good for an all inclusive, something that is rare (usually the all inclusives are quite bland).

The pool and grounds are beautiful with attention to small details that make the difference. The staff was always attentive and responsive. The preferred club provided a nice air conditioned location for our family to congregate. Buffet was ok and the sit-down restaurants were good to very good. The buffet and Mexican restaurants can be sweltering hot. We had some mosquito problems in our room. This year there is a terrible seaweed problem all up and down the coast making the beaches undesirable.

Gorgeous location and friendly staff. I would highly recommend to anyone looking for an all inclusive Riviera Maya Family Resort in this price range.

Really wish the restaurants were air conditioned, we were uncomfortably at dinner. But we were there during a very hot week.

The resort grounds are beautiful. The architecture and design has a luxurious feel to it all throughout the property. we stayed in the most basic room which is interesting because it was amazing. There are more than 7 restaurants and 4 bars to check out. Everything is included. That they don't include at least one spa treatment like a massage with your stay. I think it would add a nice touch instead of trying to make people spend more money as soon as they check in. I found it to be the only experience that lacked class during our stay. The resort credit compared to other resorts is minimal and their coupons don't cover the cost of any substantial spa treatment or experience.

My husband & I went here for our honeymoon. It was a beautiful resort, modern (which is what we like) & the staff is VERY friendly & professional. We stayed on the 'Adults only' side. The only critique we would say was there were A LOT of kids. There is only one restaurant on the adults only side, so unless you want to eat seafood the whole trip, the other 8 restaurants allow kids. Highly Recommend! Too many kids!

WE were here at Christmas 08 and it was new and great. Some glitches of a new hotel but staff quickly fixed any problems. Get the insuite jacuzzi, not the ones outside the room, very nice!!!!! Beach was great and so was the service on the beach. We took our big bubba glasses and drank daquiris in our private covered beds on the beach. We will be back!!

AMAZING, AMAZING, AMAZING!!! The staff goes above and beyond. Activities everywhere. The property and rooms are very clean. Gorgeous views. Awesome. We had 50 people come for our wedding and could not have been happier and more impressed! We will be back!!!