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Nice hotel, friendly staff, comfortable, safe. I would stay there again. Tv would lose signal sometimes while watching a program. I came down early to the lobby to order a breakfast sandwich and a Starbucks coffee, but the cafe wasn't open. The front desk offered other food from their market. It was all processed. I found peanuts and a bottled Starbucks coffee, but there was a hotel tax added to each item. Disappointed. Expensive.
Clean rooms, well maintained. Hotel and Bistro staff during all shifts is very attentive and asking how else I can be helped. Very pleasant and professional experience - am a frequent guest there and has always been a good experience.
The staff was very unprofessional and mean The staff The place
This hotel is conveniently located just out side of downtown San Franscisco. Also the cost is very competitive compared to the rest of the area. This is a good option for someone looking for an inexpensive place to just crash fro the evening. There are severe issues with the staff and with cleanliness. Management needs to better train the staff. It took 10 minutes for somebody to come to the front desk when we arrived. Our room was not ready for us when we checked in at 7:15pm which is pretty unacceptable considering that check-in for this facility is at 4pm. The front desk attendant needed better training. She continuously interrupted us to take phone calls on her iPhone and she did not issue us the correct room number. There were several cleanliness issues with our room. The pillow cases and towels all had highly visible stains on them. The carpet was also severely stained and was ripped up in several places. The overall cleanliness was pretty poor.
Nothing!!! they do not know how to clean Vomit on the walls dripping into the carpet. this is nothing more than a crack house! Stay away! I would not let one of my pets stay there.
I booked a 3 night stay at the Marina Bay Inn & Suites because my co-workers and I were working a music festival at the Craneway Pavilion. I saw that Craneway was only 1.8 miles from the Marina Bay Inn so it was a very convenient location. After booking it, my co-workers pointed out some negative reviews in which made us nervous. When we arrived, we didn't know what to expect. However, we were very pleasantly surprised! We were greeted at the front desk by a staff member who proceeded to check us in. She gave us recommendations on where to eat and buy some groceries. She recommended Point Richmond Market. We ended up going there our second day and had excellent sandwiches at a decent price. The hotel room itself was very spacious, clean, and even had a mini fridge and microwave (which was not mentioned online)! The beds were comfy and the towels were new and very soft. We had a very pleasant and comfortable stay and we will stay there when we work the festival again next year! Thank you so much Marina Bay Inn and Suites. P.S. the coffee and tea in the lobby was a nice touch and got us energized for our late night shifts. We asked at the front desk about the breakfast in the morning and they said it was recently discontinued. I think a continental breakfast in the morning would be very nice since there aren't many places to eat within walking distance.
Staff There was a black widow in my ac unit and in the bathroom behind the toilet. The towels were never completely clean and in the laundry room out off the six dryers they had only two worked. The never had quarters for washing either.. Overall 1 star
my room did not smell bad elevator did not work-exterior door would not open with room key no cups in room.no shampoo or conditioner-the first room I was given, the toilet was filthy. crap all over it. looked like somebody put a diaper in it. woman at registry insinuated I did it
The staff was really rude and argumentative. There was a fire, a few rooms flooded, and domestic violence disputes in the room next to me. I had to contact corporate during my stay. If i would have been able to be refunded i would have left immediately.
The staff. The clerk who check us in was really nice and professional The bathtub had hair clogged in the stopper it was disgusting. The water would not drain out because it was so much hair.
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The staff were excellent. The outlets don't work.
This guest did not leave comments about this hotel.
good location, friendly guests, cheap, spacious room, good heating, well lite, nice view of bay understaffed, brown water from bath faucet, dirty windows, wrinkled sheets, crappy satellite programming with few channels, no grab-and-go breakfast.
Location Not enough towels no ice machine rooms were not very clean though the second one was better than the first still not to the standard you expect from any hotel the rooms should be clean regardless of star rating.
Location Questionable crowd/missing cabinet/room not thoroughly cleaned/car broken into during stay.
Stayed in the car after 3:30am as the fire alarm went off and my room was flooded. So no shower/shaving/sleeping. The Grab and Go Breakfast wasn't available; I had to see the desk for coffee pot;had to call support for wifi as they had my last name wrong.
the location was nice. workers were excellent. Been @ this hotel before. First experience was great but second time was not the best. Hairs on bed, shower would take forever to drain, Loud. looked like they did not vacuum well behind furniture. bed not made well. pillows looked thrown on bed
The Inn was great for breakfast and late evening - I was not expecting that, and the food and the service was so good that I did not eat anywhere else. Outside the lobby is a very nice seating area for meeting friends. The room and bath were spacious. It was quieter than I expected. I was near the ice machine, either nobody else used it, or the room was insulated enough that the noise didn't come through. The pillows - usually I ask for extras, not necessary at The Lodge. The pool was lovely, there wasn't enough seating - a group of non-swimmers had taken over the cabana, as I was alone, I had to join a family group, which is okay in some countries, in California it felt like I was imposing.
It was very pleasant, well-appointed, and conveniently located near the ferry to San Francisco. Staff members were helpful and courteous. The hotel restaurant was excellent.
The hotel was a perfect ending to our week long trip no
Room was clean. Well, needless to say we were freezing all night but after we complained, they changed the room next day. Everything was fine from next day onwards
The room was absolutely gorgeous as were the lodge facilities including a pleasant restaurant. The service desk was particularly helpful with information and there is access to lodge bicycles for free to allow you to ride around this idyllic environment. They also allowed us to leave luggage and ourselves until late when our plane journey resumed. No
Wine and nibbles People in the next room had a party on Sunday night. Called the front desk 3x... 10:30, 11:00, 12:30. Finally they did something at 1245. People left, but 2 drunk girls kept on yapping until 1:30 am. Never again.
Location, fireplaces, front desk staff. Old building with loud A/C units, and fan. Housekeeping was moving furniture above us and continuously banging the floor at 8 AM.
Great location! Near the bay, ferry, shops, restaurants, cafe, small fishing pier for the kids, walking path and grocery store. Views of the city and GG Bridge. Need any fishing tips for you and the kids? Talk to Ron at the grocery store meat department, the guy is local and a great resource.
Sounded like I was in an apartment complex. Stomping on floor above started at around 5am. 0 water pressure. Just a little dribble coming out of the shower head. Did not get a good nights rest at all.
Staff, location, cleanliness, room décor, feel.
They are doing the right things. attention to detail was very apparent.
They need to complete their remodeling of this hotel. Pictures were accurate of the rooms, but the interior of the hotel is dirty and in need of a refresh.
Hotel was full so very limited parking
Location was great. Close to the Bart and shopping. It was nice to be able to have breakfast before heading out. Service was great. The weather left a lot to be desired. It's close to the water and it was cold, windy and gloomy in the morning. My fault for not packing properly.
Wasn't expecting the place to be as good as it turned out to be, rooms were spacious and clean with my only complaints being the hallways swelling like cigarettes and the staff could be more friendly. Beside that it's a great hotel for its price. Hallways strongly smell like cigarettes
Very neat, friendly, continental breakfast was good. German roaches on the third night, pillow had no support.
The hotel is quite lovely, with a nice deck overlooking the bay. The hotel is located next to a restaurant with outdoor seating, which is quite noisy, even after midnight. Parking for the hotel is a city lot; they will "validate" your parking ticket, but will charge you for it on your bill.
Easy proximity to shopping & restaurants - lovely views of water & boating. great staff
The location is stunning with an amazing view of the city accross the bay from the outside decking, take your breakfast tray out on to the deck on a nice day. Even number rooms look out over a very busy adjoining restaurant deck which can be pretty noisy.
Location. Deck. Wine hour!
Sitting on the deck overlooking the water enjoying breakfast in the morning and wine and cheese in the afternoon. Beautiful setting.
We had to arrive late and leave early. Staff was attentive and courteous, the room was clean and very comfortable and the breakfast in the morning left us rested and energized to start our day.
The hotel is very nice over all - the rooms are well-appointed with good amenities, the free WiFi is very helpful, and the breakfast is particularly tasty. The staff is friendly and helpful as well. When we arrived, having requested an early check-in, the room we were assigned hadn't been cleaned, which should have been checked prior, but the front desk was able to quickly reassign us to another room. We were happy from then, on.
Location for what I needed to do. Old room.
It's was okay you get what you paid for They need a new tv and a new phone for the room
No, the on-line was a misrepresentation. It indicated that rooms had microwave and small fridge. There was only one room with that and 10 dollar extra per night if we were to get that particular room. The hallway in the back building smell like urine. Flies would be around the hallways mainly because of the urine odor.
Price. The bed was totally worn out.
Umm nothing For the price of this hotel it wasn't what I expected
Clean, simple room, great for when you just need a place to sleep and shower. Hot water stays hot so you don't have to worry about your travel companion using it all up. Love the grocery store and restaurant options across the street. Safe area. The toilet seat looked a little worse for wear, I couldn't tell if it was dirty or just showing its age. Also, the lighting by the mirror is too harsh and makes applying make-up a difficult task.
It was in a nice convenient location. The staff were great. The Everything was clean and neat. Room smelled like smoke even though it was a non smoking room. I should have complained and asked for another room or some spray to kill the nasty smoke smell. Restroom did not have a privacy lock and the vent did not work.
The close to pinole The front desk attendant is hard to understand and is rude at times and not willing to make compromise for long time Coustmer. Usual one star hotel without a lot of low lifes
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Easy parking and access to businesses close by/coffee places. Really noisy mostly from freeway noise.
I always come back. Very nice staff. Clean room. Quiet atmosphere.
Clean, location, good price Non smoking room smelled, no lid for the toilet, no shampoo/conditioner and extra charge for wifi
Queen bed room with only one bed. I was under the impression there would be two beds.
Perfect location near FWY, shopping center NA
Breakfast The carpet was old and felt dirty, the 'free' wifi connection was not working, the shower was luke warm, the AC rattles and the walls are as thin as paper. I asked to speak with the manager and my request went ignored. ---bucks? Seriously?
Cozy bed. Great tv. There was trash left in a trash container.
Basically location, the staff was rude the room nasty and I will never stay there again Dirty room rude staff Comet heater didn't work low pressure in the shower Exedra Exedra
Cleaned up well. Wi-fi did not work and they could not fix it. No sound insulation! You hear everything from neighbors and outside!
There was nothing appealing about this hotel whatsoever. Poor customer service, ants all over the hotel room no matter how many we killed, false advertisement of a sauna that does not exist. When complained to hotel, all they could say was we've renovated which clearly doesn't show.
Free breakfast and cleanliness :) Noise for the roadway
The breakfast was good, the shower was hot, and the beds were decent. It's very close to I-80. There aren't a lot of options in the area, so I am glad this was decent. The maids use plug-in air fresheners and sprays when they come to clean, and it made our allergies miserable. I came back late and had to air out my room at 11pm because the smells were just too much. The parking lot kinda sucks and the walls are thin.
shops within walking distance.
It was easy to find and near a nice shopping center with restaurants and grocery stores. Our first 'non-smoking' room smelled like a cigar factory. They moved us to a less smelly room, but there was trash under the bed and what looked like blood smeared on the bathroom wall.
The location was very convenient just off the freeway yet still in a peaceful and quiet location. Many food establishments and stores around the corner. The rooms were nicely furnished and the breakfasts were good. The beds were comfortable. The hotel doesn't have much of a street presence, so if you blink, you may miss the sign for it. A little better signage would be helpful. The staff was professional, but not warm or welcoming. I expected a few more amenities for the star rating.
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The room was big. Safety issues, the room smelled like urine.
Nothing Thin walls so I was listening to the party 'next door' past 11PM. No hangers in room. No iron/ironing board available AT ALL!!! Smoke detector was missing cover. Desk chair had stains on seat. There weren't enough outlets to allow both table lamps on.
We did not stay it looked auful and was in a horrible part of town we tried to cancel they said we had to go on line to cancel and that did not work We were so disapointed that you would advertise thatt motel I hope we are not charged because we will There was garbage scattered around the doors it was dirty and looked run down and we saw what looked like gang members hanging around 2 rooms.
It was cheap and an entertaining place to be. Very multicultural and colorful. They shut the water off twice. The TV conked out the day I left. There was paint peeling and stains on the walls. The fridge and microwave were in the closet. The room key was a literal key, like it's 1954 or something.
A guest can walk to one of two BART stations, shopping, car rental, and several good restaurants. For the price I feel it is worth roughing it a bit. It's like getting an economy seat on a flight rather than first class. The building is old and needs an make-over. It was probably built in the 1950's. However, the shower had good water pressure and plenty of hot water. The room had cable with a variety of music stations. I just needed a place to sleep-not to entertain.
Price. The room smelled bad chest of drawers was broken overall the room felt unclean and unsafe.