Would you like to save as your currency permanently or for this visit only?
The staff were all very friendly I would like more vegetarian food
big room a bit old fashined needs an uplift. there are better hotels and prices
A beautiful, luxurious room.
1 night stay before heading to Beijing. Great facility and restaurant. The hardest bed on which I have ever slept. Very uncomfortable. Like laying on a flat board.
Absolute luxury. Fabulous bathroom and suite. Nothing negative about this gorgeous place.
Room and Bed Breakfast quality could be better.
Room is big and spacious Communicating with staff in english is a problem
Weight room was spacious, with new equipment and quite. The treadmills have nice TV's mounted on them with many English Channels. They had a nice Jacuzzi, steam room, and sauna in the locker rooms. The pools was nice. View from the room was spectacular. The prices at the Spa were ridiculous. Even though we had 200rmb per person off vouchers, it would still be highway robbery at those prices. If you know Shanghai well, you can get a classy 5 star massage for half the price.
Luxury and Class Nothing
The room smelt a bit like humid carpet. I missed having a small coffee/tea station in the room.
The rooms were very comfortable and showed great attention to detail from the huge and superbly comfortable bed to the tv in the shower recess. Service was attentive and efficient. On arrival we were escorted to our room and " introduced " to our room and all its numerous facilities. Room service was prompt and well priced.
Excellent. Top location for all Shanghai destinations. Spacious rooms (including standard Art Deco). Outstanding personal service and staff. Home away from home. Delicious breakfast options, al a cart & standard continental buffet. Flair, design and modern throughout. Welcome drinks, special spa offers, many extras etc (ask for upgrades, very receptive). Top of the line 5 star property that clearly offers more then the big luxury hotel chains.
Very attentive staff Difficult location from which to find taxis
location, very near railway station, various food available surrounding, walking distance to nanjing road. breakfast is not included in the room rate and very expensive, the room rate paid is not value for money since the hotel outlook is not like 5 star hotel
The decor throughout the hotel is luxurious. The Art Deco room was very comfortable and more than met my expectations. The bathroom was huge and extremely well appointed. A lot of thought has gone into providing "nice little touches". Although there are designated smoking/non-smoking areas in the restaurant, I did find the smell of smoke unpleasant.
Seems that pics of web are of another hotel or very old and not aupdated. First night received a very bad smelling room, staff came and pumped out something .....unbelievable from bathroom. Day after they gave us a better room. Will not stay there again. Price is not referred to what we received
The Hotel is comfortable and clean. Very near the subway (Line 2) and easy to move around. The Counter Manager (Andrew) is very helpful in providing us with very clear instructions on how to move around the subway and to the places we wanted to go. The chambermaids were very thorough with their work and were curtious when they met us.
In general the hotel is well located, clean and for the time period in question (Shanghai Worl Expo), reasonably priced. Tricky as to breakfast coupon issued to guest. Assuming that breakfast is included (as I did) and if you used the coupon, hotel will charge you 170 RMB (about US$25 each) rather than the US$12 indicated by Booking.com. Front desk staff (one named "Fofanny") was rude and uncooperative and matter only get resolved thanks to Front Office Manager, Mr. Lance Mou.
The Spa was perfect and well kept.Good flexibility in leaving room time. Good value for the Money. Overall carpet in room very old and dirty.
the staff speak english and are very helpfull. the rooms are always clean and the location is perfect. spa is very expensive and is ten times what you get for the same service a few steps outside the hotel.
Never spent the night in a noisier hotel room. The people 1 floor above partied til 4:30 am. Had some earplugs with me. Didn't help that much. Can't speak Chinese so couldnt even complain. Next time id definitely request a quiet room
Like the fact that it was close to the airport to kill my 16 layover in shanghai didn't even want to take a visit of the city because 99% percent of the Chinese does not know any English at all and very rude. Even with my hotel staff, only 1 out of the hotel crew understand english. And signage and display are all in chinese, it's not western friendly at all
Proximity to airport, cheap rates I purchased 2 nights (prepaid) through hotels.com so that my wife could stay close to the PVG airport since I needed to leave 1 day ahead of her. After the first night they forced my wife to either pay for the second night again or leave... as she didn't have her laptop with her they actually had her sit at their computer in the lobby and book another night on expedia! Once my wife got in touch with me (I was in the air during this whole ordeal), I sent her the hotels.com booking confirmation showing that we had in fact already paid for 2 nights. When she showed this to the hotel management and asked them to refund the 3rd night, they told her that it wasn't their problem and that she would have to dispute the charge with expedia! I'm not sure if this was corruption or incompetence, but either way we're never staying at this hotel again.
the facilities are nice and clean, definitely not 5 star but good value for money the internet is expensive and very slow, for 15.-$/day service should be working well. The breakfast organisation is a disaster
hotet staff very poor hotel staff
Seemed to be pretty clean and down town. I came from the airport and it was a pretty long drive but all seemed good The building was very cold even after running the heater all night. The bed wasn't all that comfortable.
Heated toilet seats! Staff can be quite curt bordering on rude.
The room was very nice. The staff were rubbish. I turned up and i was told that they didn't have the room that i had booked available and they wanted to put me in a twin room as opposed to a double. I said i wanted a double bed. And then they tried to charge me more. I objected to that and i was left waiting while they tried to find me a room. In the end i dropped my bags with the concierge and went out. When i came back later i finally had a room. On checkout i produced my piece of paper which clearly had $121 written on it. They told me that their international department has decided that the exchange rate was 6.8rmb/$ as opposed to $6.64 so they were charging me at that rate!! What the hell, why do they have the price on the internet?
service is good and convenient in transportation, quiet area, good for relaxing Breakfast offered is not excellent
The position of the hotel I had to discuss what the rate included. It was different from what stated in the website. Then we solved the problem. The bathroom walls in the suite is completely made with glass!! No privacy at all!!
Good hotel for the Shanghai Expo Centre. Not so good for seeing Shanghai.
One subway stop and one highspeed train ride from the airport. Subway is easy to use.
The staff helped us find another room in another hotel. I had booked the double room for myself and my brother expecting there to be two suitable working spaces in the room. We found only one. When asking the staff to provide an additional desk and chair they were unable to do so. Furthermore active hotels promised there to be a fitness room in the hotel. This was not the case. The fitness room was under construction and would not open until next month. This was quite dissatisfying.
the hotel is good in general if you want to visit the shanghai pudong exhibition center, very near only 5 min. excellent concierge name peter. the bad about this hotel is the lobby , very small . very nice surounding the central park is only crossing the road. for eating you can go by taxi only 12 rmb to the tumb plaza.
Bed and rooms are amazing. This is a really great hotel. Bar ontop is amazing but always empty. I will definitely use again. The Internet is so slow it's essentially useless. They make you wear a shower cap to use pool (which I wouldn't do) so couldn't use it. English is really rough. So don't expect to have a conversation. Only the basics like ice and taxi.
I stay at the Jianguo the last fouur years most of the times I am in Shanghai. All in this hotel are good including the location and the flexibility to move everywhere in Shanghai. My only compaint during my stay is that they have considerably limited the smoking area in the lobby restaurant and bar and this is real uncomfortable. This time the room was a little noisy due to the lift being three rooms away. All the others excellent as usual.
Good buffet meals good room service and housekeeping helpfull doormen with taxi and directions and translation
very convenient location
The service of the staff was excellent
Location. Size, - seemed intimate and friendly after the Pudong Shangri-La. Food.
Very nice 4 star hotel, english speaking stuff, great connection with the Metro, air conditioning (late June). no :)
Very friendly staff, excellent breakfast and the fact that breakfast stars from 6.00 a.m. N.A.
Nothing in particular. Your in room internet service is dishonest and will prevent me from staying there again.
its the mixing between western and east guests/food. Then there is the room rate and the very good location of this fine hotel. I always stay in it, if iam coming to Shanghai. I dont like to stay elsewere