Reviews for Thrifty in Chicago
- All reviews 100%
Based on 51 reviews
Nov 28 2016
Smelled like cigs
Cons: Smelled like cigs and audio connection didn't work
Oct 29 2016
Pros: Price was very reasonable for a Chicago car rental.
Cons: Not much room in the back seat of this small SUV
Apr 19 2016
Great service... inside.
Pros: Service at the counter was great, car ran smoothly...
Cons: Service staff at drop-off was cold and kind of demanding, I attribute that to the sun. Also, we requested a Mustang or similar, and they tried giving me a Chevy Cruze, which is NOT the same thing, guys. I went over to the car, it was not cleaned properly from the previous user, so I went back to the desk and ended up swallowing the upgrade cost of $40 per day for an SUV.
Apr 18 2016
lost items in car
Pros: good economics
Cons: left items in car and could not call the ORD office --- had to register lost earrings online --- a waste of time
Apr 6 2016
Price quoted on Kayak greatly differed at pickup
Cons: Quoted 80$, at pickup estimated charges were 324$. I cut my rental short due to price difference and Thrifty charged me more for two days then j would've paid for four. I'll never use kayak or thrifty in the future. Vacation time should not be spent arguing over a car rental.
Apr 5 2016
Cons: Well i mistakenly clicked on O'Hara instead of Midway. So when i arrived & was directed to call number on email to transfer reservation & i was hit w rate 2.5 x higher w explaination that the new rate reflected car availability. After reluctantly accepting & arrival to my destination. I looked on kayak & saw rates for less than half of what my rate was for same time frame. If i had known i would have cancelled & rebooked on spot w Kayak again. Of coarse the staff didn't help me. Not happy about that.
Mar 24 2016
Pros: Car was clean, spacious and drove well.
Cons: Very tired of rental car check in counter employee tacking on "optional" charges. I want exactly what I reserved. Nothing more, nothing less for the price at which I reserved the rental. If I didn't want insurance when I reserved the car I do not want it now. Bait and switch. Also, my car seat would not adjust so hopefully they will fix that for future customer. I took it "as is" only because it took me 40 minutes to get my rental car and it was 1 am in the morning and had an hour drive to hotel.
Mar 11 2016
Pros: Unfortunately I fell down a flight of stairs and was unable to drive except for the first couple of days of my 2 week rental. Due to the terms of the agreement I was unable to return the car early or designate another driver (unless we both returned to the place of the rental....with me driving.) The car was great but I won't try this again.....too inflexible. The empoyees at pick up and return were very efficient and friendly and helpful. I had to drive the car back for the return which was unbelievably painful.
Cons: The price and restrictions.
Mar 6 2016
Cons: Everything was great except the parking. I could not leave my car at your lot for the afternoon which is all I needed rental for. I was told my car would get towed. I had to go to o hare short term parking, pay, catch your shuttle before finally being able to get going. This delayed me 1 hour. Had to go thru that again when returning car.
Jan 14 2016
quick and efficiant
Pros: Was very happy with the quick and friendly service
Jan 9 2016
Quoted 25, charged 71.
Pros: I never agreed to an upgrade or insurance, and the charges were more than twice the quote. I am disputing the charges with thrifty.
Dec 28 2015
Pros: Shuttle service to and from airport was good, make sure to wait closer to terminal one or two because shuttle filled before reaching terminal 3 and a few people were pissed
Cons: 1. The counter rep was pushy to sell services 2. tried to force insurance despite me using my AMEX and Progressive insurance 3. Tried to end sale while adding fuel and Ipass on to bill with out asking me. When I caught it he said it was mandatory. $40 for IPASS???? I dont spend that in 6 months in Illinois and they don't refund the unused portion. 4. Reserved a Chevy Silverado since I am 6'4" 300lbs and they said they gave me a comparable truck but instead I got a Nissan Frontier which is the smallest truck line where a silverado is a mid sized to large truck Overall just awful
Dec 13 2015
Pros: Nice car and good value.
Cons: Car was not ready when we arrived and still had to be cleaned. The rental office is a real dump.
Dec 6 2015
Pros: The car was good when we finally got it it was clean
Cons: Had to wait for the bus from the airport for over 45 minutes to get to the car lot and the car was not ready so I waited another 20 minutes there
Dec 1 2015
Pros: We had to wait outside for their tiny for almost 30 minutes in the freezing cold while other rental car buses zipped by every 5 minutes. It also took them over 15 minutes from the time I got the keys to pulling up a car for us to drive away in.
Nov 30 2015
Easy return but annoying to pick up
Pros: Returning the vehicle was fast and easy and the shuttle was ready to go right when we needed it.
Cons: The shuttle to the rental facility from the airport took a long time to arrive (I waited almost half an hour in the rain) and the pickup itself once at the facility was also slow and the facility felt understaffed.
Nov 29 2015
Low quality experience.
Cons: Car was filthy. Dirty exterior and windshields. Interior not vacuumed probably in a month.
Nov 23 2015
DO NOT RENT FROM THRIFTY
Pros: They didn't murder me.
Cons: But maybe that would have been preferable. Incompetent, poor communication, no shuttle, etc. Don't rent from Thrifty or Dollar.
Nov 22 2015
Cons: 50 minute wait for transport van in cold, windy conditions. Was 90 minutes from arrival at rental car pickup to receiving vehicle, causing serious disruption in business schedule. Vehicle received was both dirty and not as indicated in contract. Ended up returning vehicle after five hours and renting from a competitor. Never ever use Kayak or Thrifty again
Nov 21 2015
Pros: I need to extend for two more days
Nov 10 2015
Pros: The quoted rate was very good
Cons: I frequencies of shuttle. Waited for 35 minutes. They added insurance when I told them I didn't want it Had to drive back to rental location to change back agreement. They charged me a higher rate than the contract rate
Nov 9 2015
Cons: Why make a reservation, if the vehicle you requested is not there for you. Giving you a discount doesn't make the situation better. Will never use this company again. I order an SUV and I get an Impala. I needed the SUV for a hockey tournament and needed to be able to put a goalie bad inside with sticks.
Nov 1 2015
Cons: Two at desk.lobby full of people. No cars. Two hours late to destination. Another day a flat tire. Damaged tire on another car. Spent a whole day dealing with this. Not a fun time. Charges for extras not explained as they wanted customers out the door to move on to the next victim.
Oct 28 2015
Not so Thrifty
Pros: There was some damage to the car when it was returned. The local Thrifty outlet did not delay me as a result, but had me fill out a simple form for their claims adjuster. (It remains to be seen, though, how this claim will be handled, since I did not take Thrifty's coverage when I rented.)
Cons: I rented from Thrifty because it showed the lowest price. What I did not know is that unlike some other car-rental companies I have used, Thrifty charges extra for your spouse to be a driver. It cost be more than $400 extra on a one-month rental for my wife to be allowed to drive. That means Thrifty was actually MORE expensive than other companies. Be sure to read the fine print from whatever company you use. It took about 30 minutes to get from the pick-up location at the airport to the Thrifty rental location that was described as "on airport." The grill of the car was covered with bugs when I picked it up. Apparently, there had been little or no effort to clean them off when the car was washed.
Oct 21 2015
Pros: Knowledgeable at check in regarding area and directions. Knowledgeable and helpful upon check out. Excellent van driver to airport. responsive service all around will use them in the future rather than Alamo
Oct 20 2015
Awful awful awful
Pros: Nothing...at all
Cons: Worst experience I've ever had with rental - no shuttle came when we landed - turns out they are closed and you are supposed to go to dollar but no one knew this. There were 2-3 agents working desk but they were so incompetent it took them 20 min/person - 1.5 later finally left only to be told at gate we had wrong car - the one they gave us didn't exist - pay the extra $50 and go with hertz or enterprise!
Oct 20 2015
Pros: had thrifty reservation and was punted to dollar for a higher price. Not a great experience.
Oct 19 2015
Car seats stained
Pros: Picking up and dropping off were super easy.
Cons: I paid in advanced through Kayak.com and Thrifty still charged me extra than the agreed upon price.
Oct 17 2015
Pros: Car was fine, clean, mechanical etc.
Cons: 40 minute wait in line to get out the door. Only one line so despite reservations had to wait behind walk-up. Only 3 agents, who all sort of came and went at will. The whole process took way too long at 10:00:am.
Oct 17 2015
You'll have to wait to pick up the car
Pros: The price and the car was fantastic.
Cons: The service when picking up the vehicle. The place was so disorganized it took close to an hour to pick up the vehicle and I only had three others ahead of me!
Oct 16 2015
Schiller Park Thrifty
Cons: Picking up the car was extremely slow due to only one person being on duty and moving like it was the DMV. I was the third person in line when I arrived and it took over 30 minutes to get to the counter. Once I got the vehicle I noticed that the rental contract was for $553 instead of the $289 reservation rate. Going back inside was not an option because there were over 10 people in line by that point. The person at the exit gate gave me the managers office number, whcih turned out to be a waste of time because they never answer and will not return calls. I even spoke with the 800 number personnel who left a message for te local manager to no avail. I will never rent form this location again
Oct 15 2015
Cons: Didn't realize that Thrifty was located further away from the airport than I had anticipated. Significantly farther than the other major companies (hertz, avis, etc.) who were located closer to the airport. This wouldn't impact my desire to rent from Thrifty in the future however.
Oct 14 2015
Pros: Rental counter was efficient and fast, car (Altima) was clean and well appointed.
Cons: Hidden charges raised cost of rental somewhat above what we anticipated or would have approved of we had understood them before signing the rental contract.
Oct 13 2015
Pros: Car ran very well, even if very small. Very easy to park.
Cons: Car had no wiper fluid.