Reviews for Thrifty in Chicago
- All reviews 100%
Mar 20 2017
Pros: the person working the counter at pickup was nice. the sripoff setup at midway airport is efficient.
Cons: they tried to charge me an additional $160 at pickup when I showed up 20 minutes early, then they couldn't figure out why the price was so much higher than the rate I has confirmed online. eventually I waited an extra hour so I could get the original rate. no idea why they didn't tell me that I would be charged so much extra for an early pickup. they just printed the bill and tried to get me to sign it. THEN, they tried to scam me out of nearly $400 when I needed the car an extra two days due to a blizzard canceling my flight. I was trying to return the car on time to an alternate location but they refused to give me a quote on the updated cost. eventually I realized if I return the car 20 minutes before the time they told me, it would reduce the new rate by more than $300. (keeping it to daily rate instead of weekly.) why the customer service rep didn't simply suggest this is beyond me. they obviously are hoping people won't have the energy to argue the exorbitant additional prices they sneak in.
Mar 18 2017
Read the fine print!
Pros: Wasn't please that my rate would jump from $32/day to $55/day and be fine $110 if I had to drop the car off early...this is not a way to rent cars and treat customers. I cancelled my reservation at the desk and took the train into the city . I highly suggest you let people know all the little fine print better to avaoid this in the future.
Cons: Wasn't please that my rate would jump from $32/day to $55/day and be fine $110 if I had to drop the car off early...this is not a way to rent cars and treat customers. I cancelled my reservation at the desk and took the train into the city . I highly suggest you let people know all the little fine print better to avaoid this in the future.
Mar 16 2017
Awful. Really bad
Pros: The shuttle
Cons: Just terrible service at O'Hare and the return was bizarre - poorly marked, no attendant, had to walk into the building and ask somebody to comr out to the car, took 15 minutes, confusing, charged for late return even though it was 23 hours (charge was off the original estimated return time) - fixed, but I had to point it out. Bad.
Mar 14 2017
Poor customer Service
Pros: The whole booking process was super easy online and the car rental location was easy to find. When I checked in the only option they gave me was a Yaris, when the category I booked for was a 5 person, 2 bag car. This was very disappointing as we were traveling with a 7 year old and needed the extra space and a Yaris was NOT going to cut it. The attendant didn't offer any kind of help but offered to up charge us to an SUV, which is not what I asked.
Cons: I felt as if I was ripped off in the process, ive recently rented at LAX and it was not this difficult the last time. I was upcharged $5 per day to get a very minimal upgrade on a car. Very disappointing.