10.0
Pick up was awesome! Great car!Reviewed Oct 28 2024
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4.0
Tires were super worn but I'd have to wait a day for another car so I had to take it.Reviewed Jul 5 2024
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2.0
Absolutely terrible and if you want to know more call me.Reviewed Jun 3 2024
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2.0
I went to the location they didn’t have my information or any cars available. I spent $30 to go pick the car up and received nothing. HORRIBLE SERVICE!Reviewed Feb 27 2024
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1.9
Thrifty and Priceline’s had extremely disappointing service with an over 2 hour wait to pick up the car and no flexibility to exchangeReviewed Jul 7 2021
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10.0
Cons:Had to wait at the car rental counter, the line was long.Reviewed May 25 2021
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2.0
Pros:Nothing, customer service representatives were rude and completely unhelpful. Stand in line for over 30 minutes only to learn there are no cars available for pick-up.Cons:Do not accept reservations, if you do not have cars available to pick-up.Reviewed May 20 2021
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2.0
Pros:nothingCons:I waited on line for a half hour. when I got to the front, the guy told me they had no cars, and I would have to wait 1-2 hours. Another customer told me they were waiting 3 hours. I went to Budget and got a car right away.Reviewed May 16 2021
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2.0
Pros:There were no cars. Waited 20 mon in a line 50 people long. When asked agent where line ended they didnt tell us there were no carsCons:Honesty.Reviewed May 7 2021
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4.0
Cons:Cutomer service to extend rental for 2 more days due to family emergency. I ended up renting something bigger for half the price. In addition, I got charged for unlimited tolls but there are no tolls btwn Ohare and ChicagoReviewed May 1 2021
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2.0
Pros:I had a terrible experience with this company. There was nothing good about it. I complained both to Thrifty and their parent company, Hertz, and did not get a satisfactory reply to either complaint.Cons:I was travelling unexpectedly due to a family emergency and needed a rental car to get home as soon as possible. When I reserved the car, I was quoted a reasonable, fair market price. When I got to the airport and actually rented the car, the amount was about triple that amount due to extras like liability insurance, extra driver, I-Pass charges. It was late at night, I had been travelling all day and needed to get home to deal with the emergency and not thinking clearly, I accepted all the charges. After I got home and had time to review the charges, I realized that I didn't need any of the extras: my own insurance policy covered the liability, and I could have paid the I-Pass fees on-line after the fact. The credit card used to pay the rental was my mother's, who was with me, so they counted me as an extra driver, even though my mother, (who is 86), does not drive. When I called to explain the circumstances, and ask for a partial refund, they said the charges could only be changed at the site of rental, back at the airport 4 hours away. I tried to speak to an attendant when I returned the car and that was impossible. There was no one to be found. I complained to both Thrifty and Hertz to no avail. They are not sympathetic to their clients' circumstances and seem to care a less about your customer experience. I consider that Thrifty engaged in fraudulent, unscrupulous behavior. I will not use any of the Hertz companies again and I urge you not to do the same. I would ask Kayak to remove them from their website.Reviewed Apr 21 2021
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10.0
Pros:YesCons:Cost changed in second week when I purchased it.Reviewed Apr 17 2021
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